Saturn Outlook Complaints (2008)

633 consumer complaints on file.

#10438652December 5, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADLIGHT SHUT OFF WHILE DRIVING 75 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE WIRING HARNESS WAS REPLACED UNDER WARRANTY. THE SAME FAILURE OCCURRED ON THE FRONT PASSENGER SIDE APPROXIMATELY ELEVEN MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO HAVE THE FAILURE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO COVER HALF OF THE EXPENSES. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438496December 4, 2011
EXTERIOR LIGHTING
IN EARLY SEPTEMBER, MY FRONT PASSENGER SIDE HEADLIGHT WAS NOT WORKING. UPON INSPECTION BY A LOCAL MECHANIC, THE WIRING HARNESS WAS MELTED. I UNDERSTAND THAT SEVERAL OTHER SATURN OUTLOOK OWNERS HAVE REPORTED THE SAME PROBLEM. ELECTRICAL TAPE WAS APPLIED AND A NEW BULB WAS INSTALLED. TWO MONTHS LATER, THE PROBLEM OCCURRED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438193December 3, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
PASSENGER HEADLIGHT FAILS INTERMITTENTLY. APPEARS TO BE DUE NOT TO THE BULB, BUT DUE TO SUB-GRADE WIRING HARNESS THAT MELTS OVER TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438456December 3, 2011
EXTERIOR LIGHTING
HEADLIGHT WIRING ON THE SATURN OUTLOOK MODELS FAILS PREMATURELY AS THE HOUSING MELTS AND CAUSING THE HEADLIGHTS TO FAIL. THIS IS A SAFETY ISSUE FOR THE LIGHTS, COULD BE A FIRE HAZARD, HOWEVER, I HAVE NOT EXPERIENCED THAT. I WOULD THINK THIS IMPACTS THE CHEVY TRAVERSE AND GMC ACADIA TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438135December 2, 2011
EXTERIOR LIGHTING
FRONT HEADLIGHT ON RIGHT SIDE STOPPED WORKING, REPLACED LOW BEAM BULB, LASTED ABOUT 2 WEEKS, REPLACED IT A 2ND TIME, AGAIN LASTING ABOUT 1 WEEK. BROUGHT TO DEALER, THEY STATED THAT IT WAS A FAULTY WIRING HARNESS TO THE HEAD LIGHT AND IS NOT COVERED UNDER WARRANTY. BROUGHT VEHICLE TO ANOTHER DEALER, WHO REPLACED WIRING HARNESS ON RIGHT SIDE UNDER WARRANTY. NOW THE LEFT SIDE IS OUT AND REPLACED BULB THAT LASTED 1 DAY. WIRING HARNESS NEEDS REPLACEMENT, WHICH I AM TOLD IS EXCESS OF $500.00. AS WARRANTY IS NOW EXPIRED. BOTH WIRING HARNESSES SHOULD HAVE BEEN REPLACED AT THE SAME TIME, GM KNOWS OF THIS PROBLEM AND SHOULD HAVE A RECALL OF ALL MODEL WITH THESE LIGHTING PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437467November 28, 2011
VISIBILITY:SUN/MOON ROOF ASSEMBLY
MAJOR SUNROOF LEAK. WHENEVER IT RAIN I HAVE A STEADY STREAM OF WATER LEAKING INTO THE CAR AND CREATING A PUDDLE OF STANDING WATER ON MY PASSENGER FLOOR BOARD. HAVE BEEN ON THE PHONE WITH HENDRICK CHEVROLET AND THEY ARE ADMIT THAT I WILL HAVE TO PAY THE REPAIRS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436784November 22, 2011
EXTERIOR LIGHTING
THE PASSENGER SIDE HEADLIGHT IS NOT FUNCTIONING. I HAVE CHECKED INTO REPLACING IT AND IT WILL COST $100 FOR ONE REPLACEMENT HEADLAMP! I HAVE ALSO HEARD THERE IS A PROBLEM WITH THE WIRING HARNESS FOR THIS MAKE/MODEL/YEAR, AND IT IS VERY DIFFICULT TO EVEN ACCESS THE LIGHT ASSEMBLY. THIS IS RIDICULOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436670November 21, 2011
EXTERIOR LIGHTING
AT APPROXIMATELY 35000 MILES, THE PASSENGER SIDE LOW BEAM HEADLAMP STOPPED LIGHTING. I ASSUMED THAT THE HEADLAMP HAD BLOWN, AND LEFT IT ALONE UNTIL MY STATE INSPECTION WAS DUE, 2 MONTHS LATER. WHEN I FINALLY ATTEMPTED TO REPLACE THE BULB, I LEARNED THAT THE BULB WAS FINE, BUT THE HARNESS HAD FAILED, AND MY 36000 MILE WARRANTY HAD EXPIRED.CLOSER INSPECTION REVEALED THAT THE WIRING HARNESS ON THE PASSENGER SIDE LOW BEAM HEADLAMP HAD MELTED, WHERE THE WIRES ENTER INTO THE LAMP BASE, AND ARE HELD INTO THE BASE WITH A POURED PLASTIC "BACKLIGHT" TYPE SEALER, LIKE THE TYPE SEEN POURED OVER CIRCUIT BOARDS, TO PREVENT TAMPERING. I ACCESSED THAT SOCKET, AND CUT THE FACTORY SOCKET OFF OF THE WIRE HARNESS. I REPLACED THE SOCKET WITH ONE THAT I PURCHASED ONLINE, WHICH WAS OF A MUCH HEAVIER GAUGE THAN THE INFERIOR GAUGE OF WIRE THAT CAME FROM THE FACTORY. IT IS NOW 1 YEAR LATER, AND THE EXACT SAME THING HAS OCCURRED ON THE DRIVER'S SIDE. WHEN I HOLD THE FACTORY LAMP SOCKET IN MY HAND, AND BEND THE WIRES AT THE SOCKET BASE, THE BULB WORKS ONLY INTERMITTENTLY, AS IF THE COPPER WIRE INSIDE THE INSULATION HAS DEGRADED SO SEVERELY THAT A GOOD CONTACT CAN NO LONGER BE MAINTAINED. I HAVE NOT YET ORDERED A REPLACEMENT SOCKET FOR THE DRIVER'S SIDE, AND DREAD THE LABOR THAT IS INVOLVED IN REMOVING THE TIRE, DROPPING THE FENDER COWL, CUTTING THE FACTORY HARNESS AWAY FROM THE FACTORY LAMP BASE, AND REWIRING THE NEW LAMP BASE TO THE FACTORY HARNESS.IT IS LABOR INTENSIVE, AND IT IS DANGEROUS. IT IS CLEAR TO ME THAT THE HEAT BUILD UP FROM THE BULB, IN COMBINATION WITH THE UNDERSIZED WIRING ENTERING THE BASE, HAS CREATED A MELT HAZARD, WHICH SUBSEQUENTLY ALLOWS MOISTURE INTO THE COPPER STRAND WIRE, ALLOWING THE COPPER TO CORRODE SIGNIFICANTLY, AND ULTIMATELY THE COPPER DISINTEGRATES COMPLETELY, LOSING ITS CONNECTION ALTOGETHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436481November 20, 2011
EXTERIOR LIGHTING
THE HEADLIGHT BURNED OUT. WHEN I WENT TO REPLACE IT I NOTICED THE WIRE WAS BURNT. AFTER READING ON THE INTERNET, MANY PEOPLE HAVE THIS PROBLEM WITH SATURN OUTLOOK. SHOULD BE A RECALL. I HAVE 40, 000 MILES AND MY WARRANTY JUST EXPIRED. THIS IS MY WIFE'S CAR, PLEASE DON'T WAIT UNTIL THERE IS A FIRE OR SOMEONE IS INJURED TO DO A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436495November 20, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
THE PASSENGER HEADLIGHT BURNED OUT AND WAS REPLACED. TWO WEEKS LATER THE SAME LIGHT BURNED OUT. THIS TIME ALL THE WIRING WAS PULLED OUT AND IT WAS DISCOVERED THAT THE WIRING HARNESS WAS MELTED. LOOKING ON ONLINE IT HAS BEEN SHOWN TO BE A BIG PROBLEM. AS I AM DRIVING MY 3 CHILDREN AROUND, I WOULD LIKE MY HEADLIGHTS TO WORK AND NOT BE MELTING IN MY CAR. PLEASE HAVE GMC FIX THIS PROBLEM. A CAR THAT COST AS MUCH AS MINE SHOULD HAVE WORKING LIGHTS AND NON-MELTING PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436449November 19, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
HEADLAMP FAILED, WIRING MELTED. NEXT TIME THE CAR MAY GO UP IN FLAMES. DANGEROUS!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435718November 15, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT WAS DRIVING 25 MPH WHEN THE CHECK ENGINE, STABILITY AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED FOLLOWED BY THE VEHICLE STALLING. THE VEHICLE WAS RESTARTED AFTER TWENTY MINUTES AND TAKEN TO THE DEALER. THE DEALER CONFIRMED THAT THE CRANKSHAFT SENSOR NEEDED TO BE REPLACED ALONG WITH THE COMPUTER MODULE. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 49,000 AND THE CURRENT MILEAGE WAS 49,712.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435234November 10, 2011
EXTERIOR LIGHTING
DISCOVERED THE DRIVERS SIDE HARNESS HAD MELTED WHEN CHANGING THE DIM HEADLAMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434990November 9, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE HEADLAMP ON MY 2008 SATURN OUTLOOK HAS GONE OUT MULTIPLE TIMES OVER THE LAST TWO YEARS THAT I HAVE OWNED THE VEHICLE. I HAVE HAD TO HAVE THE WIRING HARNESS REPLACED MORE THAN 3 TIMES. THE FIRST TIME THE NEW HARNESS LASTED A COUPLE OF MONTHS. THE LAST TWO TIMES, IT ONLY LASTED ABOUT A WEEK BEFORE BURNING UP AGAIN. THE HARNESS THAT HOLDS THE LAMP GETS TOO HOT AND MELTS WHICH IS AN ELECTRICAL SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434790November 7, 2011
EXTERIOR LIGHTING
HEAD LIGHT HAS BURNED OUT, WE WERE TOLD IT WAS FAULTY WIRING IN THE ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434414November 6, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY 2008 SATURN OUTLOOK LOST BOTH HEADLIGHTS IN DECEMBER 2010 WITHIN A COUPLE OF DAYS OF EACH OTHER. THE DEALER INFORMED US THE BULBS HAD BURNED OUT AND WHEN THEY BURNED OUT THEY BURNED/CORRODED THE WIRING HARNESSES CONNECTED TO THEM, NECESSITATING A $200 REPAIR. LESS THAN A YEAR LATER, IN NOVEMBER 2011, THE RIGHT HEADLIGHT WENT OUT AGAIN. WHEN WE TOOK IT TO THE DEALER ON NOVEMBER 4, 2011, THEY INFORMED US THE BULB HAD BURNED OUT AND THE HARNESS HAD BURNED OUT AGAIN, AND SAID THE REPAIR WOULD BE MORE THAN $200. WE HAVE SEEN THIS PROBLEM DOCUMENTED BY MANY SATURN OWNERS ON SATURN FAN SITES, AND ALSO READ TO CONTACT NHTSA TO NOTIFY YOU OF THIS COMMON AND POTENTIALLY DANGEROUS SAFETY PROBLEM WITH THE SATURN OUTLOOK SO THAT YOU COULD CONSIDER ORDERING GM TO RECALL THESE VEHICLES. I HOPE YOU WILL ORDER A RECALL AND ORDER GM TO SOLVE AN UNNECESSARY DESIGN PROBLEM THAT IS A NUISANCE AT BEST AND COULD POTENTIALLY LEAD TO A FIRE OR LOST VISIBILITY THAT COULD RESULT IN ACCIDENTS AT WORST. THANK YOU FOR YOUR CONSIDERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434242November 4, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
COMPLETE LOSS OF LOW BEAM HEADLIGHTS UNDER SIMILAR OR IDENTICAL CIRCUMSTANCES AS OTHER VOQS AND VARIOUS WEBSITES FORUMS. INSPECTION REVEALED MELTED WIRING HARNESS CONNECTORS INSIDE THE HEADLAMP ASSEMBLY AT THE LOW BEAM HEADLAMP BULB. VEHICLE DATE OF MANUFACTURE 10-2007. NO KNOWN BODY WORK. PASSENGER LOW BEAM HEADLIGHT CONNECTOR IS NOT MELTED AS BAD AS THE DRIVER SIDE LOW BEAM HEADLIGHT CONNECTOR. APPEARS TO BE COMING PREDOMINANTLY FROM THE BLACK WIRE GOING INTO THE CONNECTOR. ALL INSULATION IS MELTED AWAY. CONNECTOR MELTED AND BRITTLE THAT IT FELL APART REMOVING THE BULB. BULB PART # APPEARS TO BE H11, 12V 55W U 64211 L+DOT. OSRAM. GERMANY E1 25S. W0 Q3. DRIVER HEAD LIGHT ASSEMBLY CASTING DATE SEPTEMBER 2007. PART NUMBER 25876413, WHICH APPEARS TO HAVE BEEN SUPERSEDED. APPEARS MANUFACTURED UNDER AUTOMOTIVE LIGHTING WITH NUMBER LH HAL 6143101907C2824. THE INSIDE CONNECTOR AREA OF THE BULB ITSELF ALSO APPEARS MELTED. THE BULB IS AVAILABLE FOR INSPECTION. THE HEADLAMP ASSEMBLY IS STILL IN USE ON THE VEHICLE AFTER RECEIVING A PIGTAIL SPLICE REPAIR AND NEW BULB. THE PASSENGER SIDE HEADLAMP IS NOW WORKING AND HAS RECEIVED NO REPAIRS. UPDATED IVOQ 11/29/11 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433792November 1, 2011
EXTERIOR LIGHTING
THE DRIVERS SIDE HEADLAMP FAILED. I PURCHASED A NEW LAMP WITH A DIRECT REPLACEMENT, SAME WATTAGE AND TYPE. DURING REPLACEMENT, I NOTICED THAT THE CONNECTOR WAS DISCOLORED AND PLASTIC WAS STARTING TO MELT. I CLEANED THE CONNECTOR AND REPLACED THE LAMP. TWO WEEKS LATER THE SAME LAMP FAILED. THE CONNECTOR WAS MELTED FURTHER, RENDERING IT UNUSABLE. I HAD TO REPLACE THE CONNECTOR ASSEMBLY. THE WIRE IS VERY THIN AND I HAVE READ OTHER REPORTS THAT THE WIRES HAD MELTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433503October 28, 2011
EXTERIOR LIGHTING
MY PASSENGER HEADLIGHT DOENS'T WORK REPLACE HEADLIGHT (NOT AN EASY TASK) STILL DIDN'T WORK. CALLED THE DEALER THEY SAID WOULD HAVE TO TAKE OFF THE BUMPER TO REPLACE THE LIGHT. I CAN'T UNDERSTAND WHY SHOULD NEED TO TAKE THE CAR TO DEALER FOR REPLACEMENT OF A LIGHT. HAVE READ ABOUT THE SME PROBLEMS PEOPLE SRE HAVING WITH THERE LIGHTS. THE HARNESS APPARENTLY BURNED OUT AND NOW IT WILL COST A SMALL FORTUNE TO GET FIXED SINCE I'M OUT OF WARRANTEE. PLEASE LOOK INTO IT IS VERY DANGEROUS TO HAVE THE LIGHT TO GO OUT WHILE DRIVING. THANK YOU. THINK THERE SHOULD BE A RECALL TO HAVE THE HARNESS REPLACED. THANKS *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432993October 27, 2011
EXTERIOR LIGHTING, VISIBILITY, ELECTRICAL SYSTEM
THE HEADLIGHTS WENT OUT WHILE I WAS DRIVING HOME IN THE EARLY EVENING, REDUCING MY VISABILITY AND THE ABILITY FOR OTHERS TO SEE MY VEHICLE. FORTUNATELY, IT WASN'T NIGHT YET AND I WAS STILL ABLE TO NAVIGATE HOME, HOWEVER HAD IT BEEN JUST AN HOUR LATER IT WOULD HAVE BEEN COMPLETELY DARK AND SIGINIFICANTLY MORE UNSAFE FOR THIS INCIDENT TO HAVE OCCURRED. THE WIRING HARNESS IS A KNOWN DEFECT BY GM AND STEPS SHOULD BE TAKEN TO REMEDY IT. THIS CAN CREATE UNSAFE ROAD CONDITIONS FOR SATURN OUTLOOK DRIVERS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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