Saturn Ion Complaints (2007)

876 consumer complaints on file.

#10357502September 25, 2010
ELECTRICAL SYSTEM:IGNITION, LATCHES/LOCKS/LINKAGES, EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES, EQUIPMENT:MECHANICAL
PROBLEMS WITH 2007 SATURN ION IGNITION CYLINDER AND PARK/LOCK INTERFACE. VEHICLE FREQUENTLY CAN NOT BE TURNED OFF. PARK/LOCK INTERFACE WILL NOT UNLOCK DOOR, WHEN IGNITION TURNED OFF. KEY CANNOT BE REMOVED FROM IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357164September 23, 2010
STEERING
I WAS DRIVING AND ALL OF A SUDDEN MY POWER STEERING QUIT WORKING. I WAS ABLE TO PULL INTO A STORE, AND SHUT OFF MY CAR. I STARTED IT BACK UP AND IT WORKED FINE FOR A COUPLE OF WEEKS, BUT IT JUST HAPPENED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356684September 20, 2010
STEERING
MY POWER STEERING KEEPS GOING OUT WHILE DRIVING. IF I TURN THE CAR OFF IT RESETS ITSELF BUT IT USUALLY HAPPENS 3 TO 4 TIMES A DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356361September 19, 2010
STEERING
AFTER STARTING THE CAR AND DRIVING FOR A FEW MINUTES THE POWER STEERING GETS REALLY HARD TO STEER, AND THE POWER STEERING LIGHT TURNS ON IN THE INSTRUMENT PANEL. IF THE VEHICLE IS TURNED OFF THEN TURN ON THE POWER STEERING WORKS BUT AFTER ANOTHER FEW MINUTES THE STEERING GETS HARD AGAIN. THIS OCCURS EVERYDAY. I HAVE NOT REPLACED NOTHING TO FIX THIS PROBLEM YET. I WAS HOPING TO FIND A RECALL ON MY VEHICLE. I HAVE RESEARCHED ONLINE AND IT SEEMS THAT MANY SATURN ION'S HAVE THIS SAME PROBLEM. THIS MAKES FOR DANGEROUS DRIVING ESPECIALLY WHEN MAKING A TURN AND SUDDENLY THE POWER STEERING STOPS WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355906September 16, 2010
STEERING:ELECTRIC POWER ASSIST SYSTEM
TL*THE CONTACT OWNS A 2007 SATURN ION3. WHILE DRIVING APPROXIMATELY 50 MPH THE POWER STEERING FAILED. HE STATED THAT THE POWER STEERING LIGHT ILLUMINATED ON THE DASHBOARD. WHEN THE STEERING FAILED IT BECAME VERY DIFFICULT TO TURN. HE HAD TO DRIVE ONTO THE EMERGENCY LANE WITH GREAT EFFORT. THE NEXT DAY HE DROVE THE VEHICLE TO AN AUTHORIZED DEALER. THE DEALER REPLACED THE STEERING COLUMN MODULE. THE DEALER STATED THAT BECAUSE THE VEHICLE WAS SALVAGED HE HAD TO PAY $656.62 FOR THE REPAIRS. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER STATING THE IDENTICAL FAILURE AND WAS UPSET THAT THE MANUFACTURER DID NOT PAY FOR THE REPAIRS. THE FAILURE MILEAGE WAS 38,257. THE APPROXIMATE CURRENT MILEAGE WAS 71,000. UPDATED 12/23/10*LJ UPDATED 04/06/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355152September 13, 2010
STEERING
I HAVE HAD TROUBLE WITH WHEEL LOCKING AND TROUBLE TURNING. I ALSO WAS TOLD BY FIRESTONE THAT I NEED TO HAVE MY STEERING INTERMEDIATE SHAFT REPLACED. THIS SHOULD BE RECALLED BECAUSE IT IS MANUFACTURER'S FAULT. I SHOULD NOT HAVE TO PAY FOR THIS ON A 2007 SATURN ION. THE MECHANIC ALSO TOLD ME SEVERAL CARS HAVE COME IN WITH SAME PROBLEM. I CALLED SATURN AND CHEVROLET DEALERS TO ASK ABOUT RECALLS AND WAS INFORMED THAT OTHER MODELS FOR SATURN HAVE BEEN RECALLED FOR POWER STEERING PROBLEMS BUT NOT THE ION AND IT IS SAME PROBLEM. THIS IS A MAJOR SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354577September 8, 2010
STEERING
THE POWER STEERING FAILS RANDOMLY WITHOUT WARNING ON MY 2007 SATURN ION. IT FAILED 3 TIMES TODAY. IT WOULD RESET IF YOU RESTART THE CAR, BUT THE STEERING BECOMES SO TIGHT THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354454September 8, 2010
ELECTRICAL SYSTEM
2007 SATURN ION. HAPPENED ON SEPTEMBER 7, 2010. PUT KEY IN IGNITION, START THE CAR, HOWEVER THE CAR COULD NOT BE TURNED OFF. THE KEY WAS STUCK IN IGNITION AND CAR HAD TO BE TAKEN TO DEALERSHIP. CAR WAS TAKEN TO LOCKHART CADILLAC IN GREENWOOD, INDIANA. I WAS TOLD THAT THIS IS NOT UNDER WARRANTY OR A RECALL, HOWEVER I HAVE READ MANY COMPLAINTS ONLINE WHERE SATURN CUSTOMERS ARE HAVING THIS SAME PROBLEM. WHILE DROPPING THE CAR OFF AT THE DEALERSHIP, NOT ONLY WAS I TOLD THAT IT WAS NOT WARRANTY OR A RECALL I WAS ALSO TOLD BY THEM THAT THIS IS HAPPENING WITH A LOT OF SATURN ION'S AND THAT IT WOULD BE BETWEEN $500-$600. COST SEEMS TO BE A BIT STEEP FOR SOMETHING THAT SATURN, OR GM, SHOULD BE COVERING BECAUSE IT IS CLEARLY A RECALL PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353791September 3, 2010
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT SMELLED A VERY STRONG FUEL ODOR WHEN THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO THE GARAGE AND THE DIAGNOSTIC TEST CONFIRMED THAT THERE WAS A FUEL LEAK ABOVE THE FUEL TANK. THE VEHICLE WASN'T REPAIRED. THE VIN INFORMATION WASN'T AVAILABLE. THE FAILURE MILEAGE WAS 79,000 AND THE CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353496September 2, 2010
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
TL*THE CONTACT OWNS A 2007 SATURN ION2. THE CONTACT STATED THAT HER CIRCUIT BOARD BURNED OUT AND THE FUEL LINE CRACKED SPILLING GASOLINE ALL OVER THE VEHICLE. THE VEHICLE WAS BEING REPAIRED BY THE DEALER FOR A DIFFERENT RECALL WHEN THE FAILURE OCCURRED. AFTER THE VEHICLE WAS REPAIRED THE ABS LIGHT, BATTERY, POWER STEERING, OIL LIGHT, AND THE ODOMETER LIGHTS ALL ILLUMINATED AT THE SAME TIME WHILE DRIVING 55 MPH. THE VEHICLE WAS PARKED IMMEDIATELY AND WAS TOWED BACK TO THE DEALER FOR AN INSPECTION OF THE FAILURES. THE DEALER INFORMED HER THAT THE CLUSTER BOARD BURNED OUT AND THE FUEL LINE WAS CRACKED. THE FUEL LINE WILL BE REPAIRED UNDER THE WARRANTY AND THE REPAIRS TO THE CLUSTER BOARD AT NO COST WERE BEING REVIEWED BY THE MANUFACTURER. SHE WAS AWAITING A CALL FROM THE DEALER AND MANUFACTURER. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353493September 2, 2010
STEERING
TRAVELING EASTBOUND ON I-94, MILE MARKER 41. LOSS OF STEERING CONTROL. VEHICLE CRASH. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10353614September 2, 2010
ELECTRICAL SYSTEM
THIS HAS NOT BEEN A TRUE SAFETY ITEM YET, BUT IT HAS THE POTENTIAL OF BEING ONE, AND IF YOU LOOK ON-LINE UNDER "KEY STUCK IN IGNITION" YOU WILL BE AMAZED HOW MANY PEOPLE HAVE HAD THIS PROBLEM. THE CAR COMPANIES APPARENTLY KNOW ABOUT IT BECAUSE THE HAVE INSTALLED A SMALL COVER UNDER THE STEERING COLUMN TO REMOVE AND PUSH A BUTTON TO RELEASE THE KEY SO IT CAN BE TURNED AND REMOVED. MANY PEOPLE LIKE US HAVE PAID OVER $500 AND STILL HAVE THE PROBLEM. LOOKS LIKE THERE SHOULD BE A RECALL TO FIX THIS. SOME FOLK COULDN'T EVEN SHUT THE ENGINE OFF AND HAD TO DISCONNECT THE BATTERY. THAT' RIDICULOUS. I'M SURE I SPEAK FOR HUNDREDS AND MAYBE THOUSANDS OF PEOPLE THAT WISH SOMEONE WOULD DO SOMETHING ABOUT THIS PROBLEM. PLEASE TAKE THE TIME TO LOOK AT WHAT IS ON THE INTERNET CONCERNING THIS. NOT EVERYONE HAS A COMPUTER AND ACCESS TO THIS INFORMATION. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353326September 1, 2010
STEERING
TL*THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE SUDDENLY LOST POWER STEERING. THERE WAS A POWER STEERING LIGHT THAT ILLUMINATED DURING THE FAILURE. SHE NOTICED THAT IT WAS EXTREMELY DIFFICULT TO TURN INTO A PARKING SPACE AS A RESULT. THE CONTACT TURNED OFF THE VEHICLE AND RESTARTED IT. WHEN SHE RESTARTED IT, THE FAILURE SEEMED TO HAVE CORRECTED ITSELF. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 36,500. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353009August 31, 2010
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT NOTICED AN OVERPOWERING GASOLINE FUEL ODOR WHEN FIRST STARTING THE VEHICLE. THE DEALER ADVISED THAT THE FUEL PUMP WOULD NEED REPLACING. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 09V419000 (FUEL SYSTEM, GASOLINE: DELIVERY: FUEL PUMP) BUT WAS ADVISED BY THE DEALER THAT THE VEHICLE WOULD NOT QUALIFY FOR RECALL REPAIRS DUE TO THE VEHICLE MILEAGE. THE MANUFACTURER OFFERED TO COMPENSATE THE CONTACT FOR FIFTY PERCENT OF THE REPAIR COSTS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,000 AND THE CURRENT MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352710August 30, 2010
EQUIPMENT
I DROVE MY CAR TO WORK AND WHEN I GOT THERE REALIZED I COULD NOT TURN MY VEHICLE OFF OR TURN THE KEY IN THE IGNITION AT ALL. I DROVE TO THE NEAREST GM DEALERSHIP AND THE SERVICE EMPLOYEE IMMEDIATELY KNEW THE PROBLEM WHEN I TOLD HIM THE SYMPTOMS. HE ALSO INFORMED ME THAT THIS IS A PROBLEM HE SAW "AT LEAST ONCE A WEEK". THEY ORDERED THE PARTS AND TOLD ME IT COULD COST $300-$600 TO REPLACE THE IGNITION LOCK CYLINDER AND THE HOUSING COMPONENT, IF IT NEEDS TO BE REPLACED. AFTER HEARING HOW MUCH IT WOULD COST I STARTED RESEARCHING AND FOUND SEVERAL OTHER SATURN OWNERS HAVING THIS SAME PROBLEM. I CALLED THE SERVICE EMPLOYEE AND HE REDIRECTED ME TO GM'S CORPORATE OFFICE. I SAW ON THE PHONE FOR AN HOUR, MOSTLY ON HOLD, WHILE THE EMPLOYEES NEGOTIATED AND THEY CAME TO THE CONCLUSION THAT THEY COULD NOT HELP ME BECAUSE IT WAS A SATURN VEHICLE, NOT GM; THE CAR'S WARRANTY HAD EXPIRED; THE DEALERSHIP WAS UNFAMILIAR WITH MY VEHICLE; AND GM DID NOT WANT TO PAY OUT OF THEIR POCKET FOR THE PART AND LABOR. THEY ARE STILL GOING TO REPLACE THE PARTS BECAUSE I NEED TO HAVE MY VEHICLE IN ORDER TO COMMUTE TO SCHOOL AND WORK. I'M GOING TO PAY THE $300-$600 FOR THE REPAIRS AS WELL AS THE $50/DAY FOR THE RENTAL CAR. GM IS UNWILLING TO DO ANYTHING, OTHER THAN FIX THE PROBLEM AND CHARGE SATURN OWNERS THE FULL AMOUNT, UNLESS THERE'S A RECALL ISSUED FOR THE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351943August 26, 2010
ELECTRICAL SYSTEM
KEY STUCK IN IGNITION. CAR STUCK RUNNING. WHAT AN UNSAFE SITUATION, IN HIGH 90 DEGREE WEATHER. THANK GOODNESS MY ELDERLY GRANDMOTHER WAS NOT IN THE CAR WITH ME! ROADSIDE ASSISTANCE HAD TO COME AND TURN IT OFF BY TAKING OFF A FUSE IN THE HOOD, BEFORE TOWING IT TO THE DEALER. I BURNED MY HAND TRYING TO DISENGAGE THE FUSE, BEFORE ROADSIDE ASSISTANCE GOT THERE, BECAUSE I WAS FEELING SICK STANDING OUTSIDE IN THE 99 DEGREE WEATHER WAITING. THE DEALER HAD TO REPLACE THE IGNITION LOCK CYLINDER AND HOUSING, AND I HAD TO GET A NEW KEY MADE AT THE SATURN DEALER. I GOOGLED THIS PROBLEM, AND FOUND OVER 48 PAGES OF COMPLAINTS. I SURE HOPE THAT THERE IS A RECALL ON THIS ISSUE, AS THIS PRESENTS AN OBVIOUS SAFETY PROBLEM. HOPEFULLY SATURN DRIVERS WILL NOT GET STRANDED IN EXTREME HOT, COLD, OR DANGEROUS CONDITIONS, WITH THEIR KEY STUCK IN THE IGNITION. THE EXACT SAME PROBLEM HAPPENED WITH MY TWIN SISTER 1 WEEK BEFORE IT HAPPENED TO ME. BOTH OF US BOUGHT OUR 2007 SATURN IONS NEW, ON THE SAME DATE. THIS IS MORE THAN "A COINCIDENCE." WE FEEL AS THOUGH THIS PART OF THE CAR MUST HAVE BEEN DEFECTIVE. IT IS NOT A "TYPICAL, ROUTINE MAINTENANCE" TYPE THING THAT SHOULD NEED TO BE REPLACED ON A CAR THAT IS ONLY 4 YEARS OLD. IT PRESENTS A SERIOUS SAFETY ISSUE, DEPENDING ON THE CIRCUMSTANCES OF WHEN IT OCCURS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10351938August 26, 2010
ELECTRICAL SYSTEM:IGNITION
MY 2007 SATURN ION WAS STUCK RUNNING WITH THE KEY STUCK IN THE IGNITION. I COULD NOT TURN OFF MY CAR AND THE KEY WAS STUCK. THE SATURN DEALER REPLACED THE IGNITION LOCK CYLINDER AND HOUSING AND CUT NEW KEYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351417August 24, 2010
ELECTRICAL SYSTEM
I CAME HOME LAST NIGHT AROUND 10:40PM, WENT TO SHUT MY CAR OFF AND THE KEY WOULD NOT COME OUT OF THE IGNITION - IT WAS STUCK "ON". I TOOK MY CAR TO MY PARENTS HOUSE (MY DAD HAS TOOLS) AND AFTER SEVERAL FAILED ATTEMPTS TO GET THE KEY OUT, I CALLED ONSTAR AND THEY DISPATCHED A LOCAL TOW TRUCK COMPANY TO COME. THE GUY WAS VERY RUDE AND BASICALLY MADE ME FEEL STUPID FOR HAVING THIS HAPPEN AND ACTED LIKE HE COULDN'T HELP ME WITH THAT, SO I CANCELED THE TOW. WE PULLED SOME FUSES AND DISCONNECTED THE BATTERY AND FIGURED SINCE AT THAT TIME IT WAS 12:30AM THAT I WOULD CALL SATURN IN THE MORNING. I WENT ON THE CONSUMER AFFAIRS WEBSITE AND FOUND THIS HAS HAPPENED ALOT TO PEOPLE ALL OVER THE COUNTRY WITH MY SAME CAR! AND NOTHING IS BEING DONE ABOUT GETTING A RECALL, AND THEY ARE CHARGING PEOPLE UP TO $500 OR MORE TO FIX IT. I THINK GM SHOULD RECALL THIS IGNITION LOCK AND ALL OF THESE CHARGES FOR THE DEFECTIVE PART SHOULD BE COVERED BY THEM. IT'S NOT THE CAR OWNER'S FAULT THAT THE PART IS BAD. I ONLY HAVE APPROX. $50K MILES ON MY 2007 ION. I TOLD THE SATURN SERVICE DEPARTMENT I WOULD CALL THEM BACK AS I AM NOT IN A POSITION TO PAY THAT RIGHT NOW, SO I AM NOT SURE WHAT I AM GOING TO DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350676August 19, 2010
STEERING
MY POWER STEERING IN MY SATURN ION WENT OUT WHEN I WAS DRIVING ABOUT 55 MPH. WHEN TRYING TO GET OFF THE HIGHWAY, I HAD NO POWER STEERING AT ALL AND HIT A GUARD RAIL. I TURNED THE CAR OFF AND RESTARTED IT AFTER COLLECTING MYSELF. THE POWERE STEERING WORKED JUST FINE. THE FOLLOWING DAY THE SAME THING HAPPENED, WAS RUNNING FINE THEN, NO POWER STEERING AGAIN. THIS TIME IT NEVER CAME BACK. I HAVE SEEN MANY RECALLS FOR GM CARS THAT HAVE THE SAME POWER STEERING SYSTEM. WHY NOT FOR THE SATURN. IT IS JUST AN ACCIDENT WAITING TO HAPPEN. I HAVE BEEN RESEARCHING THIS ON LINE AND HAVE FOUND MANY OTHERS WITH THE SAME ISSUE THAT HAVE A SATURN. SOUNDS LIKE A DEFECTIVE PART TO ME!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10350128August 17, 2010
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED SHE NOTICED AN OVERPOWERING GASOLINE FUEL ODOR. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE SHE WAS INFORMED THAT THE FUEL PUMP MODULE WAS FRACTURED. THE CONTACT WAS ABLE TO LOCATE A RECALL FOR THE FAILURE (NHTSA CAMPAIGN ID NUMBER: 09V419000: FUEL SYSTEM, GASOLINE: DELIVERY: FUEL PUMP) BUT WAS ADVISED THAT HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS LEFT AT THE REPAIR FACILITY WHERE SHE WAS AWAITING REPAIRS AT HER EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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