Porsche Cayenne Complaints (2014)

53 consumer complaints on file.

#11115215August 1, 2018
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2014 PORSCHE CAYENNE. WHILE DRIVING APPROXIMATELY 40 MPH, THE TRANSFER CASE SLIPPED. PORSCHE OF NEW ORLEANS (3700 N CAUSEWAY BOULEVARD, METAIRIE, LOUISIANA 70002, (504) 832-2112) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THAT THE TRANSFER CASE WITHIN THE TRANSMISSION NEEDED TO BE REPLACED. IN ADDITION, THE FUEL GAUGE SENSOR INCORRECTLY REGISTERED THE FUEL TANK AS FULL. UPON A DIAGNOSTIC ASSESSMENT, THE DIAGNOSTIC TROUBLE CODE CONFIRMED THE PRETENSE OF A FAULTY FUEL GAUGE MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101214June 11, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
PORSCHE DIESEL EMISSION COMPLIANT FIX: - PORSCHE WAS REQUIRED TO APPLY EMISSION FIX TO 2014 CAYENNE DIESEL - DIESEL EMISSION SETTLEMENT REQUIREMENT IS THE EMISSION FIX "..WILL NOT RESULT IN ANY NOTICEABLE CHANGES TO THE DRIVING CHARACTERISTICS.." - IN JAN 2018, EMISSION FIX WAS APPLIED TO 2014 CAYENNE DIESEL - RIGHT AFTER FIX, THE CAR SHOWED 2-3 SEC LAG FROM THE STOP. AT STOP, WHEN GAS PEDAL IS PRESSED, THE CAR DOES NOT ACCELERATE FOR 2-3 SEC, THEN IT "JUMPS" - IN MAY, CAR WAS TAKEN TO PORSCHE DEALERSHIP. DEALER STATED THAT THIS LAG IS NORMAL AFTER FIX, EVEN THOUGH THERE WAS NO SUCH LAG BEFORE FIX - PORSCHE DEALERSHIP INSTALLED LATEST SOFTWARE ON THE CAR IN MAY. AFTER THAT, LAG DECREASED FROM 2-3SEC TO 2 SEC. BUT THE CAR STILL HAS ABNORMAL LAG - IT FEELS UNSAFE TO DRIVE THE CAR, WHEN MERGING TO ROUNDABOUTS, WHEN MERGING FROM THE STOP - A COMPLAINT WAS FILED WITH PORSCHE CARS OF AMERICA. REQUIREMENT OF NO "... NOTICEABLE CHANGES TO THE DRIVING CHARACTERISTICS" WAS DISCUSSED. PORSCHE SAID THAT THE PERFORMANCE IS "AS DESIGNED" - CLEARLY, WHEN CAR WAS PURCHASED IN 2014, THERE WAS NO LAG. THAT'S WHEN THE CAR PERFORMED AS DESIGNED. - EMISSION FIX NOTICEABLY CHANGED CAR DRIVING CHARACTERISTICS, IT MADE THE CAR FEEL UNSAFE. PRESSING GAS PEDAL FROM STOP DOES NOT RESULT IN SMOOTH POWER DELIVERY, IT IS NOT CLEAR IF THE CAR WILL DRIVE OR NOT FOR 2 SEC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099474June 4, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS, STRUCTURE:BODY:BUMPERS
TL* THE CONTACT OWNS A 2014 PORSCHE CAYENNE. THE CONTACT STATED THAT THERE WAS A SEPARATION BETWEEN THE BUMPER AND HEADLIGHTS. AS A RESULT, WATER ENTERED THE HEADLIGHT ASSEMBLIES AND CAUSED ELECTRICAL FAILURES. THE CONTACT STATED THAT THE HEADLAMP BULBS NEEDED TO BE REPLACED ON SEVERAL OCCASIONS. THE CONTACT ALSO STATED THAT THERE WAS EVIDENCE OF WATER DRAINING FROM UNDER THE DASHBOARD ONTO THE FLOORBOARD. ADDITIONALLY, THERE WAS A BURNING ODOR ON THE INSIDE AND THE OUTSIDE OF THE VEHICLE. THE CONTACT STATED THAT THE BURNING ODOR WAS MORE PREVALENT AFTER THE CATALYTIC CONVERTER WAS REPLACED PER A CLASS ACTION LAWSUIT. THE VEHICLE WAS TAKEN TO HENNESSEY PORSCHE (990 MANSELL RD, ROSWELL, GA 30076, (770) 643-6100) AND PORSCHE ATLANTA PERIMETER (4006 CARVER DR, ATLANTA, GA 30360, (888) 893-6299), BUT THE FAILURES COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. THE CONTACT STATED PORSCHE AND ITS VENDORS DAMAGED HER NEW TIRES. THE CONTACT REQUESTED THE TIRES BE PLUGGLED, BUT THE DEALERSHIP DECIDED TO DO OTHERWISE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11042980November 3, 2017
VEHICLE SPEED CONTROL
WHILE ADAPTIVE CRUISE CONTROL IS ENGAGED THE VEHICLE WILL BRAKE ON ITS OWN. THIS OCCURS WHEN THERE ARE NO OTHER VEHICLES OR OBJECTS IN SIGHT. THE VEHICLE APPLIES THE BRAKES HARD ENOUGH WHERE IF ANOTHER CAR IS FOLLOWING CLOSELY IT COULD REAR-END MY VEHICLE. I HAVE HAD THE CAR IN TO CIRCLE PORSCHE 5-6 TIMES WITH NO RESOLVE. THIS WAS FIRST REPORTED TO THE DEALER ON JUNE 29, 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015983August 17, 2017
POWER TRAIN
CAR RATTLES AND SHAKES SIGNIFICANTLY (ESPECIALLY THE REAR WHEELS) DURING ACCELERATION. TOOK THE CAR TO DEALER INFORMED ME THAT IT IS THE 'TRANSFER BOX' THAT HAS FAILED AND IT IS A KNOWN PROBLEM WITH THIS CAR. THE ISSUE IS SO COMMON THAT PORSCHE DOES NOT HAVE PARTS AVAILABLE AND THEY ARE ON BACK ORDER. THE WAIT FOR THE PARTS TO ARRIVE COULD BE IN MONTHS. THIS SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870156May 21, 2016
UNKNOWN OR OTHER
ON MULTIPLE OCCASIONS WE ARE NOT ABLE TO REMOVE THE ELECTRONIC KEY FROM THE IGNITION WHEN THE TRANSMISSION SELECTOR IS PLACED IN THE PARK POSITION. THIS HAS HAPPENED APPROXIMATELY 20 TIMES IN THE LAST SIX MONTHS ON THE STREET IN PARKING LOTS AND AT HOME. I HAVE VIDEO OF THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853431April 4, 2016
EXTERIOR LIGHTING
I PURCHASED A 2014 PORSCHE CAYENNE DIESEL NEW IN AUGUST 2014 EQUIPPED WITH THE CONVENIENCE PACKAGE WHICH INCLUDES BI XENON HEADLIGHTS WITH "PORSCHE DYNAMIC LIGHTING SYSTEM" (PDLS). THE PDLS IS QUITE COMPLICATED AND HAS SOME GOOD FEATURES BUT IT DOES NOT ILLUMINATE DOWN THE ROAD VERY FAR AND IS DANGEROUS ON HILLY TERRAIN. SOMETHING IN THE SYSTEM MAKES THE TOP OF THE BEAM SHUT OFF SHARPLY SO IF YOU APPROACH A HILL YOU CAN NOT SEE BEYOND THE BASE OF THE HILL. EVEN REFLECTIVE SURFACES ARE NOT ILLUMINATED. I DO A LOT OF DRIVING ON HILLY TERRAIN WITH A LOT OF WILDLIFE. THIS IS A DANGEROUS SITUATION. I HAVE WRITTEN THIS UP ON EACH OF 4 VISITS TO THE PORSCHE DEALER AND THEY SAY UNTIL PORSCHE COMES UP WITH A FIX, THERE IS NOTHING THEY CAN DO. PORSCHE REFUSES TO DO ANYTHING ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806392November 23, 2015
STRUCTURE:BODY
ON 11/19/2015 AT APPROX 7:20AM WHILE DRIVING THE PANORAMIC SUNROOF EMPLODED ON IT'S OWN, NOTHING HIT IT FROM THE OUTSIDE OR INSIDE. THERE WERE NO CARS AROUND ME ON THE ROAD NOR WAS THERE ANY VISIBLE SOUND OF ANYTHING HITTING US IT WAS JUST A LOUD BOOM AS THE SUNROOF SHATTERED IN AN UPWARD PATTERN AS IF IT WERE UNDER PRESSURE, ALSO CAUSING DAMAGE TO THE PAINT/BODY ON ROOF OF CAR FROM THE GLASS DEBRIS. DEALERSHIP REFUSING WARRANTY BECAUSE THEY DO NOT KNOW WHAT CAUSED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723076June 2, 2015
TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2014 PORSCHE CAYENNE EQUIPPED WITH CONTINENTAL TIRES, SIZE: 255/55R18 (NA). THE CONTACT STATED THAT THE REAR DRIVER SIDE TIRE EXHIBITED A BUBBLE ON THE SIDEWALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695223March 18, 2015
ENGINE, SERVICE BRAKES, STEERING
I WAS EXITING THE HIGHWAY INTO A REST AREA, AND AT ABOUT 30-35MPH THE CAR'S ENGINE SUDDENLY CUT OUT. ALL THE DASHBOARD WARNING LIGHTS LIT UP, THE POWER STEERING FAILED, AND EVEN WITH THE BRAKE TO THE FLOOR THE CAR WOULD BARELY SLOW DOWN. I PUT THE CAR IN PARK AND RESTARTED IT AND IT DROVE NORMALLY. I'M NOW AFRAID TO DRIVE MY BRAND NEW CAR, BECAUSE IF THE ENGINE CUTS OUT IN THE MIDDLE OF AN INTERSECTION OR TURNING LEFT AGAINST TRAFFIC, I COULD BE INVOLVED IN A VERY SERIOUS CRASH. THIS IS MORE THAN JUST AN INCONVENIENCE, IT IS A VERY SERIOUS SAFETY FLAW! IF I WAS MAKING A LEFT TURN AGAINST TRAFFIC AND MY TWO YEAR OLD NIECE WAS IN HER CAR SEAT IN BACK, SHE WOULD BE DIRECTLY IMPACTED BY THE VEHICLE DUE TO THE FACT THAT THE CAR DECIDED TO STOP WORKING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638932September 5, 2014
STRUCTURE
LUXOR BEIGE DASHBOARD IS TOO BRIGHT AND REFLECTS IN THE WINDSHIELD CREATING BLIND SPOTS IN BRIGHT SUNLIGHT. A NEAR MISS HAPPENED BECAUSE OF THE TEMPORARY BLIND SPOT. DEPENDING ON THE GEOMETRY OF THE SUN AND THE CAR THE BLIND SPOT IN THE WINDOW FROM THE REFLECTION CAN BE ALMOST OPAQUE. IF ANOTHER VEHICLE IS SHADED IN THE REFLECTION BLIND SPOT THEN THE SHADED VEHICLE CAN BE ALMOST INVISIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630212September 2, 2014
ENGINE, ELECTRICAL SYSTEM, WHEELS, STRUCTURE
SAME DAY I BOTH CAR WHEN I REACHED HOME... THE RIGHT SIDE TURN SIGNAL LIGHT FELL OFF AND WAS HANGING FROM THE WIRE. I HAD TO GO BACK TO THE DEALERSHIP TWICE TO FIX THIS PROBLEM BECAUSE THEY DIDN'T HAVE ANYTHING IN STOCK. AFTER 200 MILES ON MY CAR I STARTED TO HEAR A KNOCKING SOUND BETWEEN CONSOLE PANEL AND ENGINE, WHEN I WENT TO THE DEALER FIRST TIME THEY TRIED TO CONVINCE ME THAT IT?S NORMAL BECAUSE THERE IS SIMILAR SOUNDS FROM SOME OF OTHER CARS THEY HAVE IN STOCK. THEY DIDN'T SHOW ME ANY OTHER CARS THAT HAS THIS SOUND WHEN I WAS THERE. THEY STATED THAT ON THEIR REPORT THAT THEY DO NOT KNOW WHAT THE SOUND IS, BUT IT IS ON OTHER CARS AS WELL. I TOLD THEM THAT THE SAME MODEL CAR I TEST DROVE, DID NOT HAVE THIS SOUND, WHY WOULD THE SAME CAR HAVE SUCH A NOISE. THERE WAS NO ANSWER OR RESPONSE TO THIS QUESTION. THEY JUST STATED THAT THEY DON?T KNOW WHAT THIS. I CHECKED 2 OTHER CARS MYSELF AT THE SAME DEALERSHIP, ONE OF WHICH, THE TECHNICIAN WAS PRESENT FROM SAME DEALERSHIP. HE SAID THAT THE CAR WE CHECKED DOESN'T HAVE ANY NOISE, BUT MY CAR DOES. SERVICE DEPARTMENT MANAGER TOLD ME TO DRIVE AROUND TO HEAR IF NOISE GETS LOUDER THEN COME BACK TO DEALERSHIP. THE KNOCKING SOUND ON AND OFF, GOT PROGRESSIVELY LOUDER. I WENT BACK TO THE DEALERSHIP 3 TIMES WITH THE SAME PROBLEM BUT THEY STILL DIDN'T KNOW WHAT WAS CAUSING THIS AND DIDN'T WANT TO DO ANYTHING ABOUT IT. MY CAR ALSO HAVE A PROBLEM WITH THE SECURITY ALARM SYSTEM, IT GOES OFF AT ANY TIME OF DAY OR NIGHT AND THEY DID NOT TRY TO RECTIFY OR RESOLVE THE ISSUE. I ALSO NOTICED FROM BEING AT THE DEALERSHIP, THAT THERE'S ALSO A PROBLEM WITH SECURITY SYSTEM ALARM ON MANY OF THE CARS. WHEELS PAINT CONSTANTLY PEELING OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561242January 23, 2014
FUEL SYSTEM, DIESEL
THE CAR WOULD NOT START AFTER MULTIPLE ATTEMPTS. THE SUV NEEDED TO BE TOWED TO THE NEAREST DEALERSHIP. THEY SAID THE FUEL GELLED AND RECOMMENDED THAT "I" HAVE THE FUEL STATION PLACE THE 'CORRECT ADDITIVE' TO THE DIESEL FUEL. MY HUSBAND HAS HAD TWO DIESEL VEHICLES FROM OTHER CAR MANUFACTURERS FOR THE PAST 4 YEARS, BUT HE HAS NEVER HAD ANY ENGINE START PROBLEMS. HE IS STILL FILLING HIS TANK AT THE SAME STATION. SINCE THEN, I HAVE CHANGED THE DIESEL FUEL STATION AND NOW GO TO ANOTHER BUSY PLACE. THE SAME THING HAPPENED TODAY, TWO (2) WEEKS LATER, WITH A DIFFERENT DIESEL FUEL SOURCE. VEHICLE WOULD NOT START (ODOMETER READS 4980 MILES) THE DEALERSHIP (FROM WHERE THE SUV WAS PURCHASED) COULD ONLY MAKE THE RECOMMENDATION TO MOVE THE VEHICLE, WHICH WON'T START, TO AN INDOOR GARAGE. IN OUR AREA, THIS IS IMPRACTICAL. VERY FEW COMPANIES AND STORES PROVIDE INDOOR GARAGES. I HAVE BEEN ON THE PHONE MULTIPLE TIMES. THE PORSCHE DEALERSHIP HAS NOT BEEN ABLE TO COME UP WITH ANY OTHER RECOMMENDATIONS UNTIL NOW, 7-1/2 HRS SINCE MY FIRST CALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Porsche Cayenne