Porsche Cayenne Complaints (2013)

40 consumer complaints on file.

#11269283October 17, 2019
FUEL/PROPULSION SYSTEM
FUEL GAUGE MALFUNCTION,ENGINE LIGHT GOES ON,THE VEHICLE THEN HESITATED AND JERKS WHEN I DRIVE IT IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258537September 27, 2019
FUEL/PROPULSION SYSTEM
VEHCILE IS SHOWING FAULTY FUEL GAUGE AND SUSPENSION NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257179September 22, 2019
POWER TRAIN
WHILE DRIVING BACK HOME ON THE HIGHWAY DOING ABOUT 30 MPH IN STOP AND GO TRAFFIC MY 2013 CAYENNE GTS STARTED TO JERK BETWEEN SHIFTING GEARS. I THOUGHT IT WAS A BUMPY ROAD AT LEAST BUT THEN AFTER THE TRAFFIC WAS OVER AND I WAS ABLE TO PICK UP SOME SPEED TO UP TO AROUND 40-45MPH THE CAR SHUT OFF IN THE MIDDLE OF THE HIGHWAY NOT KNOWING WHAT TO DO. MY LIFE LITERALLY FLASHED IN MY EYES I WAS SO LUCKY TO GET OUT OF IT WITH NO INJURIES AFTER RESEARCHING AND VISITING MY MECHANIC I WAS TOLD THAT IT WAS A TRANSFER CASE ISSUE AND IT'S A VERY COMMON THING TO HAPPEN ON CAYENNES WITH GASOLINE ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255257September 13, 2019
POWER TRAIN, UNKNOWN OR OTHER
TRANSMISSION TRANSFER CASE ISSUES IMMEDIATELY AFTER ACCELERATION BETWEEN 3RD AND 4TH GEAR. VEHICLE STUMBLES WHILE ATTEMPTING TO TURN LEFT FROM A STANDSTILL, KNOWN ISSUE IN THE PORSCHE COMMUNITY, MY ISSUE FIRST STARTED AT 68K MILES, GOT THE TRANSFER CASE REPLACED, NOW SAME ISSUE WITH THE TRANSFER CASE AGAIN AT 79K MILES, SOMETHING NEEDS TO BE DONE ABOUT THIS PROBLEM, MY WIFE, AND 2 KIDS AT THE AGE OF 8 YEARS OLD AND 7 MONTHS OLDS WAS ALLMOST IN AN ACCIDENT WITH AN TRACTOR TRAILER DUE TO THIS TRANSFER CASE, SOMEONE PLEASE DO SOMETHING ABOUT THIS PROBLEM BEFORE IT'S TOO LATE, PORSCHE MANUFACTURER HASN'T DONE ANYTHING ABOUT THIS KNOWN PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242302August 7, 2019
POWER TRAIN
FAILURE OF TRANSFER CASE AT 51,000 MILES AND AGAIN AT 78,000 MILES. PORSCHE ACKNOWLEDGES PROBLEM NATIONWIDE BUT WILL NOT COVER REPAIR. VEHICLE SHUTTERS/STUTTERS AND DOES NOT SHIFT INTO GEARS (4 TO 5). THIS FAILURE IS DESCRIBED COUNTLESS NUMBER OF TIMES ON THE INTERNET IN VARIOUS FORUMS. PORSCHE NORTH AMERICA REFUSES TO COVER REPAIR & WARRANTY REPAIR ON SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232505July 16, 2019
ELECTRICAL SYSTEM
THE DISPLAY UNIT WHICH FUNCTION THE NAVIGATION AND RADIO STOPPED WORKING AND IT KEEPS REBOOTING. AFTER DO FURTHER RESEARCH THIS IS A COMMON PROBLEM FOR MANY YEARS. WITHOUT THE NAVIGATION WE ARE FORCED TO USE OUR PHONES WHICH IS A HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218352June 6, 2019
POWER TRAIN
VEHICLE IN MOTION SUDDENLY SHUTTERS AND SLOWS. SOMETIMES VEHICLE WILL FAIL TO MOVE FROM STATIONARY. DEALER DIAGNOSED TRANSFERE CASE PROBLEM. INTERNET IS FULL OF SIMILAR COMPLAINTS. PORSCHE ADMITS DESIGN FLAW, BUT WILL NOT ASSIST. THIS IS A SEVERE SAFETY PROBLEM. VEHICLE HA 60,000 MI ON ODOMETER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217589June 3, 2019
SEAT BELTS
AUTOMATIC LOCKING RETRACTOR WAS NOT PRESENT IN SEAT BELT FOR REAR CENTER SEAT. FMVSS208 REQUIRES A SEAT BELT LOCKING FEATURE BE PRESENT TO INSTALL A CHILD'S CAR SEAT. OWNER'S MANUAL INDICATES THAT ALL REAR SEATING POSITIONS + FRONT PASSENGER SEAT HAVE AN ALR - BUT IN THIS VEHICLE THE OUTBOARD REAR SEATS + FRONT PASSENGER SEAT HAD IT, BUT THE CENTER SEAT DID NOT. SEE VIDEO HERE - HTTPS://PHOTOS.APP.GOO.GL/TJRNQDZN1XZCAKKG7 THE ABSENCE OF THE ALR WAS VERIFIED BY A NATIONALLY CERTIFIED CHILD PASSENGER SAFETY INSTRUCTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203506April 24, 2019
ENGINE, STEERING, UNKNOWN OR OTHER
WHEN ACCELERATING THE VEHICLE SPUTTERS AND CATCHES. THIS IS EXTREMELY DANGEROUS IF TRYING TO ACCELERATE ON A HIGHWAY OR SHOULD YOU NEED TO ACCELERATE TO AVOID A COLLISION. MY VEHICLE WAS BOUGHT BRAND NEW AND CURRENTLY ONLY HAS 23,600 MILES ON IT. THIS SHOULD NOT HAPPEN TO A CAR WITH VERY LOW MILEAGE. THIS ISSUE HAPPENS WHILE TURNING, WHILE ON THE HIGHWAY, WHILE IN REVERSE, AND WHILE ON A CITY STREET. I TOOK THE CAR TO PORSCHE AND THEY IDENTIFIED THAT THE CAR NEEDS A NEW TRANSFER CASE. THIS IS UNACCEPTABLE AS THIS IS EXTREMELY DANGEROUS. THIS ISSUE SEEMS TO HAVE HAPPENED ON 100S OF PORSCHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197365April 19, 2019
ENGINE
AT 52361 MILEAGE, FOUND OIL LEAKING FROM THE ENGINE. THE FRONT ENGINE COVER IS LEAKING AND WILL NEED TO BE RESEALED. ENGINE WILL NEED TO BE REMOVED AND ALIGNMENT WILL BE NECESSARY DUE TO DISRUPTION OF SUB FRAME AND SUSPENSION COMPONENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191076March 23, 2019
POWER TRAIN
TRANSFER CASE FAILING 43,000 MILES. TOXIC FUMES ENTERING CABIN, VEHICLE JERKS AND AND DOES NOT FUNCTION. WIFE WAS ALMOST KILLED AS VEHICLE FAILED TO ACCELERATE OUT OF THE WAY OF A SEMI- TRUCK. GATHERING DATA NOW TO BEGIN LEGAL PROCEEDING. THE NHTSA WILL ALSO BE NAMED IN THE LAWSUIT AS THEY ARE FAILING TO PROPERLY PROTECT CONSUMERS FROM DANGEROUS VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163332December 25, 2018
POWER TRAIN
TRANSFER CASE FAILS VERY OFTEN. IT CAUSES THE VEHICLE TO JERK AND UNSTABLE DURING DRIVING. PORSCHE HASN'T ADDRESSED THIS ISSUE EVEN THOUGH IT IS A VERY COMMON PROBLEM ON CAYENNES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128607September 11, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THERE IS COMMON PROBLEM! THE ENGINE CHAIN RATTLING SOUND WHEN ENGINE STARTS VEHICLE DEVELOPED PROBLEM AFTER SOFTWARE UPDATE. THE VEHICLE JERKS AND DOES NOT GO SMOOTHLY ON LOW RMP 1500. THE SECOND HAND ON THE CLOCK FALLS DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123796August 31, 2018
POWER TRAIN
TRANSFER CASE FAILURE AT 43,000 MILES. KNOWN DEFECT COULD CAUSE INJURY OR DEATH IF FAILS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103370June 22, 2018
POWER TRAIN
4 WHEEL DRIVE TRANSFER CASE SLIPS WHEN DRIVING, ONGOING FACTORY PROBLEM, FAULTY DESIGN FROM FACTORY OFFERED TO COVER SOME, I FEEL SINCE IT IS A MANUFACTURING DEFECT THE SHOULD COVER THE ENTIRE COST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054712December 14, 2017
UNKNOWN OR OTHER
THE DOOR PANEL BECOME LOOSE AT THE EDGE OF THE GLASS. SEARCHING THROUGH INTERNET IT SEEM IT IS A COMMON PROBLEM AMONG LATE PORSCHE MODELS. IT SEEMS THE ADHESIVE DOES NOT HOLD WELL SPECIALLY IN HIGH TEMPERATURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012570August 3, 2017
ENGINE
THE PORSCHE CAYENNE DIESEL IS DESIGNED TO NOT RESTART WHEN THE ADBLUE EXHAUST CHEMICAL IS TOO LOW. THIS SEEMS REASONABLE. HOWEVER, THE VEHICLE IS ALSO DESIGNED TO NOT RESTART WHEN THE ADBLUE REACHES A LOW POINT, EVEN WHEN IT IS REFILLED TO FULL CAPACITY. ACCORDING TO PORSCHE THE VEHICLE MUST BE BROUGHT TO AN CERTIFIED PORSCHE DEALERSHIP FOR THIS TO BE RESET, SO THE CAR CAN BE DRIVEN. AGAIN, THIS OCCURS EVEN WHEN THE ADBLUE IF REFILLED TO FULL CAPACITY. THIS SEEMS TO BE A POTENTIALLY DANGEROUS AND/OR EXPENSIVE SITUATION SHOULD THE ADBLUE REACH THIS LOW POINT AND THE VEHICLE IS A SIGNIFICANT DISTANCE FROM A CERTIFIED PORSCHE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938714December 30, 2016
ENGINE
I EXPERIENCED A SIMILAR PROBLEM WITH MY 2013 CAYENNE S THAT WAS PREVIOUSLY INVESTIGATED (PE13-009) BY THE NHTSA IN THE PORSCHE 911. WHILE MY WIFE WAS DRIVING ON A HIGHWAY THE COOLANT HOSE COMPLETELY SEPARATED FROM THE HOUSING CAUSING THE CAR TO RAPIDLY OVERHEAT WITHOUT WARNING. EXCESSIVE SMOKE FORCED MY WIFE TO PULL OVER AND TO EXIT THE VEHICLE WITH 2 SMALL CHILDREN IN AN UNSAFE AREA OF THE HIGHWAY. A PORSCHE SERVICE FACILITY DIAGNOSED THE VEHICLE AND REPLACED THE COMPONENT AT A COST OF $5,343.56. THE VEHICLE WAS 4.5 YEARS OLD AT THE TIME OF THE REPAIR. IN RESEARCHING THE ISSUE I FOUND NUMEROUS SIMILAR COMPLAINTS ONLINE AND FOUND A RESPONSE FROM PORSCHE RELATING TO PE13-009 DATED 9/17/2013 (ATTACHED). IN PORSCHE'S RESPONSE TO QUESTION 10, THEY CLAIM THAT THE ADHESIVE APPLICATION WAS AUTOMATED AND THERE WERE NO FURTHER MODIFICATIONS OR CHANGES PLANNED. MY UNDERSTANDING IS THAT THEY SUBSEQUENTLY BEGAN THREADING THE PART IN QUESTION INSTEAD OF SIMPLY USING ADHESIVES. IN RESPONSE TO QUESTION 13C PORSCHE LISTED ONLY 2011 TO 2014 CAYENNE MODELS THAT USE A SIMILAR COOLANT PIPE CONNECTION METHOD (ADHESIVE) HOWEVER IT APPEARS THE CAYENNE GOING BACK AS FAR AS 2007 HAS A SIMILAR CONNECTION BASED ON INTERNET COMPLAINTS. IN RESPONSE TO QUESTION 14A PORSCHE LISTS RACETRACK USE AND LOW OR NON APPROVED COOLANT AS CONTRIBUTING FACTORS. IN MY SITUATION THE CAR IS USED MORE AS A MINIVAN THAN A RACE CAR. IT HAS BEEN SERVICED AT ALL RECOMMENDED INTERVALS AND ONLY AT PORSCHE SERVICE LOCATIONS. FINALLY I'D LIKE TO POINT OUT THAT THE CAYENNE AND PANAMERA ARE BOTH FRONT ENGINE VEHICLES AS COMPARED TO THE 911 THAT WAS INITIALLY INVESTIGATED RAISING NEW CONCERNS ABOUT THE LOSS OF TRACTION FROM THE LEAKAGE LOCATION. I WOULD LIKE TO REQUEST THE ISSUE BE RE-EXAMINED BASED ON THE ABOVE AND GIVEN THERE ARE FAR GREATER NUMBERS OF CAYENNES ON THE ROAD THAN THE 911. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894403August 9, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 PORSCHE CAYENNE. WHILE DRIVING 35 MPH, THE VEHICLE DRIFTS TO THE RIGHT. THE CONTACT HAD TO STEER THE VEHICLE IN EXCESS TO KEEP THE VEHICLE IN POSITION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUBFRAME HAD SHIFTED AND NEEDED TO BE UNBOLTED AND SHIFTED BACK INTO THE PROPER POSITION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000. THE VIN WAS UNAVAILABLE. UPDATED 11/07/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695146March 18, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 PORSCHE CAYENNE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS REFUELED, THE FUEL GAUGE REGISTERED AS FULL AND REMAINED ON THE SAME LEVEL AFTER DRIVING 90 MILES OR MORE. THE CONTACT MENTIONED THAT THE FUEL LEVEL WOULD DROP DRASTICALLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V506000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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