Nissan Quest Complaints (2012)

93 consumer complaints on file.

#11120785August 18, 2018
POWER TRAIN
THE VEHICLE STALLS DUE TO TRANSMISSION. CVT FAILED WHEN THE VEHICLE HAS SOME 93,000 MILES. VEHICLE STALLED IN THE MIDDLE OF THE INTERSECTION DID NOT MOVE. I HAD TO PUSH IT OFF THE ROAD. VERY DANGEROUS. THIS SEEMS TO BE A WIDESPREAD PROBLEM WITH THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115192August 1, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE VAN BEGAN TO SPUTTER AND SEEMINGLY MISFIRE ONCE SHIFTED INTO GEAR. I SUSPECTED A CASE OF CLOGGED FUEL INJECTORS AND PRESSED FIRMLY WITH THE THROTTLE TO CLEAR THE LINE OF DEBRIS. THE VAN THEN STALLED IN THE INTERSECTION AS I WAS MAKING A LEFT TURN, THE TRANSMISSION DISENGAGED ITSELF AND PROVIDED NO GEAR RESISTANCE. FORTUNATELY THE TIMING OF ONCOMING TRAFFIC ALLOWED ME TO COAST OUT OF THE INTERSECTION, USING THE DOWNWARD GRADE OF A NEARBY ALLEY IN ORDER TO EXIT THE STREET. INSPECTION OF THE VAN REVEALED OBD II CODES: P0500 AND P0720. FURTHER INVESTIGATION REVEALED AN EXISTING RECALL FOR AUTOMOBILES OF THIS MAKE, MODEL AND YEAR, THAT EXHIBIT THE EVENTS I HAVE ENCOUNTERED. I BELIEVE THAT RECALL:12V076000 RECALL DATE 02/29/2012 SHOULD BE EXPANDED TO INCLUDE MY VIN DUE TO THE SIMILARITY OF EVENTS ENCOUNTERED AS WELL AS THE HAZARD THEREBY CREATED. I AM FORTUNATE TO HAVE MADE IT THROUGH THE INTERSECTION WITHOUT GETTING T-BONED. BELOW ARE REFERENCE QUOTES AND LINKS THAT FURTHER DESCRIBE THE EXPERIENCE AND ILLUSTRATE THE IDENTICAL CIRCUMSTANCES THAT PROMPTED THE EXISTING RECALL. REFERENCE A: HTTP://P0500.ENGINETROUBLECODE.COM/NISSAN-QUEST P0500 OBD-II DIAGNOSTIC POWERTRAIN (P) TROUBLE CODE DESCRIPTION P0500 OBD-II TROUBLE CODE THE VEHICLE SPEED SENSOR OUTPUTS A 4 PULSE SIGNAL FOR EVERY REVOLUTION OF THE ROTOR SHAFT, WHICH IS ROTATED BY THE TRANSMISSION OUTPUT SHAFT VIA THE DRIVEN GEAR. AFTER THIS SIGNAL IS CONVERTED INTO A P0500 CODE. REASON FOR P0500 CODE THE REASON OF P0500 OBD-II ENGINE TROUBLE CODE IS FUEL COMPOSITION SENSOR CIRCUIT MALFUNCTION. PARTS OR COMPONENTS SHOULD NOT BE REPLACED WITH REFERENCE TO ONLY A P0500 DTC. THE VEHICLE SERVICE MANUAL SHOULD BE CONSULTED FOR MORE INFORMATION ON POSSIBLE CAUSES OF THE FAULT, ALONG WITH REQUIRED TESTING. REFERENCE B: HTTPS://WWW.CARS.COM/RECALLS/NISSAN-QUEST-2012/ SEE ATTACH. THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113661July 25, 2018
UNKNOWN OR OTHER
TRANSMISSION FAILED AT 107K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110226July 9, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2012 NISSAN QUEST. WHILE DRIVING APPROXIMATELY 65 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STATED THAT THE FAILURE OCCURRED ON TWO DIFFERENT OCCASIONS. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO MICHAEL JORDAN NISSAN (3930 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707, (919) 489-3800) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104537June 28, 2018
FUEL/PROPULSION SYSTEM
THERE IS A FUEL SYSTEM GLITCH IN THE SOFTWARE. THE CAR STALLS WHEN IDLING OR TRAVELING AT SPEEDS LOWER THAN 40 MPH. IT ALMOST ALWAYS HAPPENS AT STOP LIGHTS OR STOP SIGNS AS WELL. SOMETIMES THE CAR WILL NOT EVEN DRIVE BUT IT WILL REVERSE. I AM ABLE TO REVERSE OUT OF A PARKING SPOT BUT AM NOT ABLE TO DRIVE FORWARD. IT IT'S VERY INCONSISTENT AND WILL HAPPEN FREQUENTLY FOR WEEKS, THEN GO A COUPLE WEEKS WITHOUT HAPPENING BEFORE IT STARTS BACK AGAIN. A MESSAGE POPS UP ON THE SCREEN ABOUT A SOFTWARE ERROR WHEN THE PROBLEM HAPPENS. IT IS THE EXACT PROBLEM THAT HAS BEEN RECALLED FOR THE 2011-2012 QUESTS BUT MY VIN NUMBER DOES NOT MATCH THE RECALL. I HAVE TAKEN IT TO GET REPAIRED TWICE AND NO ONE COULD FIND THE PROBLEM. AFTER IT WOULD NOT DRIVE AT ALL YESTERDAY, A NEW MECHANIC FOUND THE PROBLEM AND THE BULLETIN ABOUT THE RECALL BUT NISSAN WILL NOT COVER IT BECAUSE MY VIN NUMBER DOESN'T MATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051282November 29, 2017
POWER TRAIN
VAN STARTED TO HAVE PROBLEMS WITH THE ACCELERATION, I STEPPED ON THE GAS AND IT DIDN'T RESPONDED UNTIL SEVERAL SECONDS LATER (5-10), IT STARTED SLOWLY AND THEN IT ACCELERATES SLOWLY. EVERY TIME THE VEHICLE STOPS, THE TRANSMISSION DOESN'T WORK. THE CHECK ENGINE LIGHT CAME ON, I TOOK THE CAR TO AN AUTOZONE STORE, AND THEY FOUND THE ERROR CODE P1778, WHICH IS CVT TRANSMISSION ERROR. I TOOK THE VAN THEN TO THE DEALERSHIP AND THEY TOLD ME THAT THEY FOUND THE SAME ERROR CODE, AND THEY TOLD ME THAT THE TRANSMISSION NEEDS TO BE REPLACED AT APPROX $3800 DLS. THE VAN HAS 76,000 MILES. AND SO FAR, I'VE SEEN NUMEROUS SITES THAT HAVE CLAIMS AND LIST PROBLEMS WITH NISSAN TRANSMISSIONS, AND NISSAN IS NOT TAKING CARE OF CUSTOMERS. THIS IS A VERY SERIOUS PROBLEM THAT CAN CAUSE AN ACCIDENT IF YOU ARE TRYING TO CROSS A STREET AND THE CAR DOESN'T RESPOND. ALSO ITS VERY DISAPPOINTING THAT NISSAN DOESN'T HELP OR DOESN'T HAVE A RECALL TO REPLACE THE TRANSMISSION OR FIX THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051365November 29, 2017
POWER TRAIN
CVT STARTED SLIPPING AROUND 115,000 MILES WHEN TAKING OFF ON INCLINE. REALLY BAD SLIPPING AND HAD FLUID CHANGED AT 121,000 MILES. SURGING AND LOSING POWER ON THE INTERSTATE IN TRAFFIC. WENT COMPLETELY OUT AT 130,000 MILES LEAVING MY FAMILY STRANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031563October 3, 2017
UNKNOWN OR OTHER
ON 8/7/17 MY WIFE WAS HIT IN THE LEFT SIDE OF HER EYE/HEAD AREA BY THE PASSENGER SIDE SLIDING DOOR WHILE SHE WAS TRYING TO GET OUR 2 YEAR OLD SON OUT OF THE CAR. OUR CAR WAS PARKED IN OUR DRIVEWAY. SHE WENT INSIDE OUR HOME TO GET A BAG FOR A BEACH DAY WITH OUR 5 CHILDREN, BUT AFTER A FEW MINUTES, SHE DIDN'T COME BACK TO THE CAR. I WENT INSIDE WITH OUR CHILDREN TO FIND OUT WHAT SHE WAS DOING, AND I FOUND HER ON THE FLOOR, HEAD DOWN, WITH A POOL OF BLOOD BEHIND HER HEAD, AND SHE WAS UNCONSCIOUS. I CALLED 911 AND MY SON BEGAN CPR, AS SHE HAD FOAM COMING FROM HER MOUTH. MY SON AFTER NUMEROUS CONTINUOUS PUMPS TO HER CHEST, AROUND 5 MINUTES, SHE FINALLY TOOK A BREATH. WHEN THE PARAMEDICS ARRIVED, THEY TOOK MY WIFE TO THE HOSPITAL WHERE SHE CONTINUED TO HAVE A VERY HARD TIME BREATHING AND UPON ARRIVAL TO THE HOSPITAL, SHE WAS INTUBATED WITH A VENTILATOR TO HELP HER BREATH. TESTS REVEALED SHE HAD A BRAIN HEMORRHAGE AND SEVERAL LACERATIONS TO HER HEAD. SHE WAS KEPT IN THE HOSPITAL FOR 11 DAYS, AND WAS DISCHARGED HOME TO BED REST AND GRADUAL WALKING WITH THE HELP OF A PHYSICAL THERAPIST, NURSE AND OCCUPATIONAL THERAPIST. WE HAVE 5 CHILDREN, ALL OF WHOM CAN BE HIT BY THE SLIDING DOOR IF THE ELECTRICAL BUTTON IS PUSHED ON. WE NOW LEAVE THAT BUTTON OFF, AS WE FEAR THEY WILL ALSO GET HIT BY THE DOOR, AS THE SENSOR DOES NOT WORK IF SOMETHING OR SOMEONE IS IN THE DOOR.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11019586August 25, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 NISSAN QUEST. WHILE AT A STOP LIGHT, THE VEHICLE STALLED WITHOUT WARNING ON A DECLINE. ONCE THE CONTACT REACHED THE BOTTOM OF THE DECLINE, SHE WAS ABLE TO SHIFT THE VEHICLE INTO NEUTRAL AND DRIVE NORMALLY. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V076000 (ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015551August 15, 2017
POWER TRAIN
VAN HAS HAD ISSUES SLIPPING ON HILLS AFTER STOP WITH GEARS GRINDING AND JERKING. BROUGHT IN TO DEALERSHIP AND THEY COULD NOT REPLICATE. I MENTIONED I THOUGHT IT MIGHT BE TRANSMISSION AND HOW WE CAN DO PREVENTIVE MAINTENANCE. THEY RECOMMENDED FLUSHING TRANSMISSION FLUID FOR $125 WHICH I DID. LESS THAN MONTH LATER, SLIPPING STILL OCCURRED ON HILLS AFTER STOPS. ON WAY HOME THIS PAST SATURDAY, I WAS GOING ABOUT 30-40 MPH WHEN THERE WAS A STOP LIGHT ON A SLIGHT INCLINE. I SLOWED DOWN TO ABOUT 5-10MPH WHEN THE LIGHT TURNED GREEN. I THEN PRESSED THE ACCELERATOR PEDAL AND THE GEAR GRINDED AND I HAD NO POWER. AS I PRESSED THE GAS NO POWER WAS COMING TO VAN AND I HAD TO PULL OVER. I HAD TO TURN OFF THE VEHICLE AND WAIT A MINUTE OR SO AND AFTER STARTING THE CAR, THE VEHICLE SEEMED NORMAL AGAIN. I NOTICED THE CHECK ENGINE LIGHT ALSO WAS NOW ON. BROUGHT THE VAN IN TO DEALERSHIP AND AFTER DOING A DRIVE TEST AND REPLICATING ON A HILL, THEY CONFIRMED THE SLIPPING. THEY ALSO DID A DIAGNOSTIC AND CONFIRMED TRANSMISSION NEEDED TO BE REPLACED TO TUNE OF $4100. LOOKING UP THIS CASE THERE APPEARS TO BE NUMEROUS PROBLEMS WITH NISSAN CVT TRANSMISSIONS. NISSAN ALSO PROVIDED AN EXTENDED WARRANTY FOR PRIOR VAN MODELS FROM 2003-2010 TO 100K MILES. MY VEHICLE IS A 2012 NISSAN QUEST WITH 81K MILES. WITH ALL THE NISSANS HAVING CVT TRANSMISSION ISSUES, IT APPEARS THERE IS A PERVASIVE ISSUE THAT NEEDS TO BE ADDRESSED BY NISSAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014723August 11, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 NISSAN QUEST. WHEN THE FUEL TANK REACHED A QUARTER TANK AND THE VEHICLE WAS IN A DECLINE, THE VEHICLE SHUT DOWN. THE VEHICLE WAS COASTED TO THE BOTTOM OF THE DECLINE FROM WHERE THE CONTACT PROCEEDED TO PURCHASE FUEL AND FILLED THE TANK ABOVE A QUARTER OF THE TANK. THE DEALER WAS CONTACTED (COUGHLIN AUTOMOTIVE IN NEWARK, OHIO) WHERE IT WAS DIAGNOSED THAT ONE OF THE FUEL SENSORS WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006031July 17, 2017
POWER TRAIN
JERKING MOTION: SUDDEN TWITCHING AND OSCILLATING MOTION OF ACCELERATION AND DECELERATION. AFTER DRIVING NORMALLY FOR ABOUT 10~30 MINTS, IT HAPPENS AT ABOUT 2000 RPM ~ 2500 RMP ON UPHILL (WITH ACCELERATOR GENTRY PRESSED DOWN). IT STOPES WHEN I RELEASE THE ACCELERATOR, WHEN THE ENGINE COMES DOWN TO BELOW 2000 RPM. HTTPS://YOUTU.BE/7VCLGUAUMOE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991207May 23, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 NISSAN QUEST. WHILE THE VEHICLE WAS PARKED, THE REAR PASSENGER SIDE SLIDING DOOR FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RAIL UPPER ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT AN INVESTIGATOR WOULD BE ASSIGNED TO THE CASE. THE MANUFACTURER INFORMED THE CONTACT THAT THE FAILURE WAS NOT A SAFETY DEFECT AND WOULD NOT BE COVERED BY THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980547April 25, 2017
UNKNOWN OR OTHER
DASH CRACK ON THE PASSENGER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967204March 20, 2017
STRUCTURE:BODY
BROKEN DRIVER SIDE DOOR LOCK ACCUATOR CAUSED THE DOOR TO NOT OPEN. THE MECHANICAL DOOR LOCK SYSTEM MALFUNCTIONED RESULTING IN A DOOR THAT IS LOCKED AND WILL NOT UNLOCK TO OPEN. THIS IS A SAFETY HAZARD THAT WILL PREVENT SAFE EXIT IN THE EVENT OF AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896493August 17, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 NISSAN QUEST. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CVT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884043July 11, 2016
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THOUGH MY VEHICLE WAS NOT SUBJECT TO A RECALL I HAD THE SAME ISSUE AS THE OTHER VEHICLES THAT HAD BEEN RECALLED. WITH 40 MILES LEFT TO GO, ACCORDING TO MY GAUGE, MY VEHICLE STALLED IN TRAFFIC, ON TWO DIFFERENT OCCASIONS, WHILE TURNING LEFT INTO GAS STATIONS. WHEN I PRESENTED THIS ISSUE TO A DEALER AND TO NISSAN AMERICA I WAS TOLD MY VEHICLE WAS NOT SUBJECT TO A RECALL, EVEN THOUGH IT WAS FOR THE SAME PROBLEM AND REQUIRED THE SAME REPAIR AS THE RECALLED VEHICLES. I WAS CHARGED OVER $300 FOR REPROGRAMMING MY COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10877094June 28, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 NISSAN QUEST. WHILE IN PARK, THE VEHICLE FAILED TO START. IN ADDITION, WHILE DRIVING VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE AND THE TRANSMISSION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND MULTIPLE PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872690June 6, 2016
POWER TRAIN
OUR MINIVAN WAS STOPPED AT A LIGHT AND WOULDN'T ACCELERATE WHEN PRESSING THE GAS, IT HESITATED FOR A FEW SECONDS AND THEN JOLTED FORWARD, CAUSING THE VEHICLE BEHIND US TO DRIVE OFF ROAD TO AVOID A COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863869May 9, 2016
ENGINE
THE VEHICLE HAS DEVELOPED A HESITATION FROM A STOP POSITION. WHEN YOU ARE STOPPED AT A TRAFFIC LIGHT AND TRY TO ACCELERATE, THE VEHICLE HESITATES. IT DOES NOT DO IT ALL THE TIME BUT IT IS GETTING MORE FREQUENT. I HAD THE VEHICLE BACK TO THE DEALERSHIP BEFORE THE WARRANTY RAN OUT. THEY SAID NOTHING WRONG. I HAVE ALSO TALKED TO NISSAN CUSTOMER RELATIONS (MARK @ 615-725-7561) AND WAS ASSIGNED A CASE NUMBER (19100795). I FEEL LIKE THIS IS A SAFETY ISSUE WHICH SHOULD BE ADDRESSED BY NISSAN. I KNOW THERE IS A RECALL ABOUT THIS PROBLEM AND HILLS AND LOW GAS. I NEVER LET MY GAS TANK GET BELOW 1/2 TANK AND WHERE I LIVE AND DRIVE THERE ARE NO HILLS. I AM DOCUMENTING THIS ISSUE IN CASE AN ACCIDENT RESULTS, IN WHICH CASE NISSAN WILL HEAR ABOUT IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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