Mercury Sable Complaints (2002)

440 consumer complaints on file.

#10089056September 3, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
I HAD THE CRUISE CONTROL SET IN MY VEHICLE WHILE I WAS TRAVELING ON THE EXPRESSWAY (2002 MERCURY SABLE). AS I STARTED TO APPROACH THE VEHICLE IN FRONT OF ME I PRESSED ON THE BRAKE PEDAL TO SLOW DOWN AND DISENGAGE THE CRUISE CONTROL. MY VEHICLE SLOW DOWN BUT WHEN I TOOK MY FOOT OFF THE BRAKE PEDAL IT STARTED TO ACCELERATE. I PRESS ON THE BRAKE PEDAL AGAIN AND IT SLOWED DOWN. WHEN I TOOK MY FOOT OFF IT ACCELERATED AGAIN. THIS TIME I LET IT ACCELERATE TO SEE WHEN IT WOULD LEVEL OFF OR MAINTAIN A SPEED. IT STOPPED AT THE PREVIOUS CRUISE SETTING. I NOTICED THERE WAS NO CRUISE LIGHT ON. WHEN THE CRUISE CONTROL IS ACTIVATED THERE IS A GREEN LIGHTED DISPLAY SAYING "CRUISE" ON THE INSTRUMENT PANEL. THERE WAS NO LIGHT AND THE CRUISE WAS STILL ENGAGED. I PUT MY FOOT UNDER THE ACCELERATOR PEDAL AND LIFTED THE PEDAL TO TRY AND SLOW THE VEHICLE AND THAT DID NOT STOP DISENGAGE IT. MY NEXT THOUGHT WAS TO PUT THE VEHICLE IN NEUTRAL AND COAST ONTO THE SHOULDER OF THE ROAD. BEFORE I DID THAT I STOMPPED ON THE ACCELERATOR PEDAL ABOUT 3 TIMES AND THAT FINALLY DISENGAGED WHAT EVER WAS STUCK. I TOOK THE VEHICLE INTO THE MERCURY (SESI LINCOLN-MERCURY IN YPSILANTI,MI.) DEALERSHIP WHERE I PURCHASED THE VEHICLE. THEY INSPECTED IT AND COULD FIND NO PROBLEM. I CALLED FORD MOTOR CO. CUSTOMER SERVICE AND REPORTED THE INCIDENT. THEY SAID THEY WOULD LOOK INTO IT. I HEARD BACK FROM THEM AND THEIR RESPONSE WAS THEY COULD NOT FIND WHERE A RECALL HAD BEEN ISSUED FOR THIS PROBLEM SO THERE WAS NOTHING THEY COULD DO. I KNOW FORD OR ANY OF THE AUTO COMPANIES DON'T VOLUNTARILY ISSUE RECALLS UNLESS IT'S A MAJOR PROBLEM, IT COSTS LOTS OF MONEY. WHETHER THIS IS A LARGE OR SMALL INCIDENT, RELATING TO THE NUMBER OF OCCURRENCES, ANYTHING THAT HAS TO DO WITH BRAKING, NOT BRAKING OR ACCELERATION TO ME IS A MAJOR MAJOR PROBLEM. FORD BREAKS IT DOWN INTO DOLLARS AND CENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086870August 14, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM
AFTER 18 MONTHS OF PROPER OPERATION, THE AUTOMATIC HEATER/AC TEMPERATURE CONTROL STARTED TO MALFUNCTION ON MY VEHICLE. WHEN STARTED FROM A COLD START, THE INTERIOR TEMPERATURE IS MAINTAINED AT A COMFORTABLE 77 TO 78 DEGREES. AS TIME PASSES, IT IS NECESSARY TO KEEP INCREASING THE TEMPERATURE UNTIL AFTER AN HOUR HAS PASSED, THE SETTING IS AT 85 DEGREES AND IT IS STILL TOO COLD. THE NEXT SETTING IS 90 DEGREES WHICH IS FULL HEAT TO CAR. IT DOESN'T TAKE LONG FOR THE HEAT TO RUN YOU OUT. THEN IT HAS TO BE SET BACK TO 85 DEGREES. THIS IS NOT ONLY ANNOYING AND UNCOMFORTABLE, IT IS UNSAFE, BECAUSE WHILE DRIVING, I HAVE TO CONTINUALLY MAKE THE ADJUSTMENTS. THE PROBLEM IS A PERMANENT ONE; IT DOES NOT COME AND GO. HAD IT BACK TO DEALER 4 TIMES, MOST OF THE TIME THEY RAN THE CAN IN THE HEATED AND AIR CONDITIONED SHOP AND COULD NOT DUPLICATE THE PROBLEM. AT MY LAST TIME TO THE DEALER, THE SERVICE MANAGER TOLD ME THAT THEY HAD SPENT ALL THE TIME AND MONEY THEY WERE GOING TO ON MY VEHICLE UNLESS THEY COULD COME UP WITH AN ERROR CODE. THEY SHOWED ME HOW TO READ THE ERROR CODE BUT THERE IS NO ERROR CODE. IT SEEMS AS THOUGH THE TEMPERATURE SENSOR IN THE CABIN MODULE IS HEATING UP WITH OPERATION, OR CHANGING FOR SOME OTHER REASON. THE SYSTEM DID NOT OPERATE LIKE THIS FOR THE FIRST 18 MONTHS LIFE OF THE CAR AND SHOULD NOT NOW. FORD APPARENTLY CANNOT SOLVE A PROBLEM WITHOUT AN ERROR CODE. AGAIN, IT IS A SAFETY PROBLEM TO ME AS WELL A COMFORT PROBLEM. THE ACTUAL DATE THAT IT STARTED IS APPROXIMATE. THE VERY POOR TEMPERATURE CONTROL ACCOUNTS FOR A GOOD PORTION OF THE LOW MILEAGE ON THE CAR. MY LITTLE MERCURY TRACER IS ABLE TO KEEP US VERY COMFORTABLE AND WARM AND COST A WHOLE LOT LESS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082957July 29, 2004
VEHICLE SPEED CONTROL:CABLES
1) SUDDEN NO WARNING, 2) ACCELERATOR CABLE BROKE, I WAS IN THE MIDDLE LANE OF A BUSY INTERSTATE HWY (I-96)DURING MORNING RUSH HOUR TRAFFIC. THE VEHICLE DE-ACCELERATED RATHER QUICKLY. I AVOIDED AN OTHERWISE FATAL ENDING BY TURNING INTO ONCOMING, RIGHT LANE TRAFFIC, AND MAKING IT TO THE SHOULDER OF THE ROAD. 3) THE DEALERSHIP WAS EAGER TO REPLACE THE BROKEN CABLE, AT A COST TO ME OF $260.00. YES I DO HAVE THE ORIGINAL (BROKEN CABLE) IF YOU WOULD LIKE TO INSPECT IT. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082654July 26, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
CAR SURGES.TRANSAXLE LIGHT COMES ON AND CONTINUALLY BLINKS UNTIL THE IGNITION IS TURNED OFF. BEEN TO THE DEALER 3 TIMES WHERE ERROR PO734 WAS RETRIEVED EACH TIME. DEALER REPLACED SOME TRANSMISSION PARTS. DEALER UNABLE TO DUPLICATE THE PROBLEM. THE PROBLEM IS INTERMITTENT AND STILL EXISTS. CALLED FORD MOTOR COMPANY (MERCURY) CUSTOMER SERVICE. NO HELP. REQUESTED A DISPUTE APPLICATION FORM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081894July 14, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING ON THE HIGHWAY OIL LIGHT CAME ON, AND THE VEHICLE STARTED SHAKING. VEHICLE STALLED WHILE THE CONSUMER WAS PULLING OFF THE HIGHWAY. CONSUMER THEN CHECKED THE OIL LEVEL WHICH INDICATED EMPTY. VEHICLE WAS TOWED TO A DEALERSHIP AND STAYED THERE FOR 3 WEEKS BEFORE THEY INDICATED THAT ENGINE LOST ITS OIL. VEHICLE WAS THEN TOWED TO A MECHANIC, WHO DID TSB 10007358 PRINT OUT THAT INDICATED THAT THIS WAS A COMMON FAILURE WITH THESE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080303July 1, 2004
AIR BAGS:FRONTAL
WHILE DRIVING 40 MPH, THE CONSUMER CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THIS CAUSED THE DRIVER TO SUSTAINED MAJOR INJURIES AND WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE VEHICLE WAS TOWED TO A GARAGE. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10078907June 28, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
FAULTY HEATER BLOWER MOTOR. CONTROL RESISTOR BURNT OUT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075699June 4, 2004
AIR BAGS:FRONTAL
DURING A 35 MPH VEHICLE COLLISION FRONT AIR BAGS DID NOT DEPLOY. CONSUMER SUSTAINED MINOR INJURIES. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10075873June 3, 2004
VISIBILITY:WINDSHIELD, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
WINDSHIELD ON 2002 MERCURY SABLE IS DEFECTIVE. *MR THE CONSUMER HEARD A NOISE COMING FROM THE RIGHT SIDE OF THE WINDSHIELD IN THE AREA OF THE GLOVE BOX. THE PROBLEM WAS INTERMITTENT. THE PROBLEM WOULD SEEM TO GET WORSE DURING COLD WEATHER. (RATTLING AND WHISTLING) THE REAR BRAKE LIGHT WOULD STAY LIT AFTER THE CONSUMER EXITED THE VEHICLE. THE CONSUMER WOULD HAVE TO REOPEN THE VEHICLE AND STEP ON THE BRAKE PEDAL A FEW TIMES BEFORE THE BRAKES WOULD GO OUT. (THIS WAS AN OCCASIONAL PROBLEM) THE BRAKE PEDAL WAS ON RECALL WHICH WAS #04106000, BUT THE WINDSHIELD WAS NOT. THE WINDSHIELD RECALL #03V087000. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074365May 27, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
WHILE DRIVING 70 MPH IN CRUISE CONTROL THE VEHICLE STALLED WITHOUT WARNING. THE DEALERSHIP WAS NOTIFIED AND INSTALLED A NEW BRAKE LIGHT SWITCH. *NM *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067409May 11, 2004
VISIBILITY:WINDSHIELD
CONSUMER RECEIVED RECALL 03V087000 CONCERNING WINDSHIELD MOUNTING. THE VEHICLE HAS SEVERE NOISE FROM THE WINDOWS. ALSO THE WINDOWS SQUEAK AND RATTLE SEVERELY. THE RECALL DID NOT COVER CONSUMER'S VEHICLE DUE TO VIN. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067803April 26, 2004
VISIBILITY:WINDSHIELD, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
COWL OF WINDSHIELD LEAKING ALOT OF WATER IN FRONT PASSANGER SIDE. ABOUT THREE MONTHS AGO BLOWER MOTOR STOPPED WORKING LEADING TO VISIBILITY PROBLEMS, FOGGING WINDOWS AND INABILITY TO DRIVE SAFELY ALSO LOSS OF HEAT IN VERY COLD WEATHER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065634April 6, 2004
VISIBILITY:WINDSHIELD
COWL AT BASE OF WINDSHIELD LEAKED WATER INTO BLOWER MOTOR RESULTING IN A LOSS OF HEAT AND FRONT DEFROST CAPABILITY LEADING TO VISIBILITY ISSUES, FOGGING OF WINDOWS AND INABILITY TO DRIVE VEHICLE SAFELY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063592March 22, 2004
VISIBILITY:WINDSHIELD
CONSUMER CONTACTED THE DEALERSHIP SEVERAL TIMES TO HAVE THE WINDSHIELD RECALL 03V087000 REPAIRS PERFORMED. BUT THE PARTS WERE NOT AVAILABLE. DEALERSHIP TOLD CONSUMER THAT THEY WERE PUTTING CONSUMER ON A WAITING LIST, AND WILL CONTACT HER WHEN THE PARTS WERE AVAILABLE. THE DEALERSHIP NEVER CALLED. IT HAD BEEN A YEAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055568March 11, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE APPLYING THE BRAKES THE VEHICLE ACCELERATED. *AK MERCURY SUGGESTED THAT NOTHING WAS WRONG WITH THE VEHICLE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061522March 5, 2004
VEHICLE SPEED CONTROL
WHILE DRIVING VEHICLE SUDDENLY VEERED INTO TRAFFIC. DRIVER HAD TO PRESS HARD ON THE BRAKES TO STOP THE VEHICLE. DEALER HAD BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057207January 30, 2004
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
WHILE DRIVING BRAKES PROCEEDED TO THE FLOOR AND THE VEHICLE SURGED FORWARD. AS A RESULT, DRIVER HAD TO PUT THE VEHICLE INTO NEUTRAL. DEALER STATED THEAT BATTERY VOLTAGE WAS LOW. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071215January 15, 2004
ENGINE AND ENGINE COOLING
I BOUGHT MY CAR TWO MONTHS AGO AUGUST 10,2003, FROM HOODRIVER FORD MERCURY, AND SO FAR, IT HAS BEEN IN THE SHOP TWICE. WHILE I AM SITTING,IT DIES AND WILL NOT KEEP IDLING AFTER 5 MINUTES. I HAVE TAKEN IT IN TWICE TO THE SHOP AT THE FORD DEALER, AND THEY HAVE ALREADY COST ME $48.00 ON MY FORD CREDIT CARD FOR A FUEL PUMP. THEY ALSO SAID THAT THEY PUT IN NEW SENSORS TOO. I DON'T WANT TO USE UP MY FULL WARRANTY IN A FEW MONTHS.... TWO DAYS AGO, I TOOK IT BACK AND THEY PUT IN FOUR OTHER PARTS WITH SOMETHING TO DO WITH LEAKING VALVES AND OR SOMETHING ELSE. IT IS NOW SITTING IN THE SHOP AGAIN, AS THEY HAVEN'T RESOLVED ANYTHING, IT STILL WILL NOT IDLE FOR LONG. I TRIED TO GET THEM TO REPLACE THE CAR WITH SOMETHING ELSE, BUT THEY REFUSED TO DO SO. NOW, I DRIVE FOR THE SENIOR SERVICES, AND I NEED A DEPENDABLE CAR THAT I CAN RELY ON FOR MY WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051688January 15, 2004
POWER TRAIN:MANUAL TRANSMISSION
THE CONSUMER STATED VEHICLE WOULD NOT SHIFT FROM FIRST TO SECOND GEAR. *AK *JB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053763January 9, 2004
EXTERIOR LIGHTING:HEADLIGHTS
WHILE DRIVING AT ANY SPEED INTERMITTENTLY HEADLIGHTS MALFUNCTIONED WITHOUT ANY NOTICE. ALSO, ON SEVERAL OCCASIONS, WHEN THE DIMMER SWITCH WAS USED THE HEADLIGHTS FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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