Mercury Sable Complaints (2002)

440 consumer complaints on file.

#10145211December 14, 2005
ENGINE AND ENGINE COOLING:ENGINE
2002 SABLE SL -PURCHASED MAY 2005 - W/14,000 MILES- NOV. DROVE ON FREEWAY- EXITED TO RESTAURANT- WITH IN 4 MINUTES OF EXITING CAR FRONT END WAS ENGULFED W/FLAMES REACHING INTO DASH- FIRE DEPT. ON SEEN- WHEN CAR WAS PLACED ON TOW 5 MINUTES LATER CAR STARTED FIRE AGAIN- HAD TO GET FIRE DEPT. AGAIN- ENGINE COMPLETELY MELTED- TOW YARD AND VARSITY DEALER REP. STATED A VERY SUSPICIOUS FIRE SEEING THERE IS ONLY 16,000-17,000 MILES. FORD WILL NOT INVESTIGATE AND REFUSES TO GIVE ME AN ANSWER TO WHY AND HOW I ALMOST DIED IN A SEVERE CAR FIRE - THERE IS NOT MUCH LEFT TO THE VEHICLE- IT IS SITTING AT STU EVANS FORD MERCURY, GARDEN CITY, MICHIGAN- YOUR HELP WOULD BE GREATLY APPRECIATED. I ONLY HAD LIMITED INSURANCE AND COULD NOT AFFORD FIRE AND THEFT FOR I JUST GRADUATED FROM COLLEGE TRYING TO FIND A JOB. 1 WEEK BEFORE THIS INCIDENT I RETAINED A JOB AND NOW HAVE NO VEHICLE. MY MOTHER PURCHASED IT FOR 12,000.00 FOR A GRAD. GIFT FOR ME SO I WOULDN'T HAVE A CAR PAYMENT TO WORRY ABOUT. NOW I HAVE NOTHING. THE CAR WAS RUNNING FINE, NO NOISES OR ANYTHING,. AN OIL CHANGE WAS DONE 4 WEEKS PRIOR TO THE INCIDENT. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10144730December 8, 2005
EQUIPMENT, EQUIPMENT:ELECTRICAL
CAR LIGHTER DEFECTIVE....IT POPPED OUT AND FELL UNDERNEATH SEAT AND STARTED A FIRE....IT IS DEFECTIVE. *JB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10144626December 7, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DT: THE CONTACT STATED DEFROSTED BLOWER MOTOR MALFUNCTIONED. WHILE DRIVING THE BLOWER STOPPED WORKING AND WILL NOT WORK TO DEFROST THE WINDOWS. THE VEHICLE WAS TAKEN TO A CERTIFIED DEALERSHIP FOR INSPECTION TWICE. HOWEVER, NO REPAIRS WERE MADE BY THE DEALER BECAUSE OF THE EXCESSIVE COST. SHE MADE ONE TEMPORARY REPAIR. CURRENTLY, SHE ORDERED THE PART AND WAS WAITING FOR ITS ARRIVAL SO SHE COULD REPAIR THE PROBLEM HERSELF.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144336December 2, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
DT: THE CONTACT STATES WATER WENT INTO THE BLOWER MOTOR FROM THE WINDSHIELD AND CAUSED THE BLOWER MOTOR TO RUST. AS A RESULT OF THE RUST, THE DEFROSTER NO LONGER WORKED. IT WAS NOT REPAIRED UNDER WARRANTY BECAUSE IT WAS CAUSED BY WATER DAMAGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142607November 14, 2005
STRUCTURE, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, VISIBILITY:SUN/MOON ROOF ASSEMBLY, VISIBILITY:WINDSHIELD
DT: THE CONTACT STATED WATER WAS COMING FROM THE OUTSIDE OF THE VEHICLE, AND LEAKING INTO THE BRAKE AREA. IT WAS COMING DOWN BEHIND THE DASHBOARD. WHEN IT RAINED THERE WOULD BE WATER IN THE DRIVER'S AND PASSENGER'S SIDE FLOORBOARD. SHE CONTACTED THE DEALER. THE FIRST TIME THEY CLEARED OUT SOME LEAVES. THE SECOND TIME THEY SAID IT WAS THE TRACK ON THE SUN ROOF. THIRD TIME, THE DEALER CLAIMED THE LEAK WAS COMING FROM THE WINDSHIELD. THE DEALER WAS OFFERING NO FREE REMEDY. THERE WAS NOISE COMING FROM PASSENGER'S SIDE FRONT BRAKES. THE DEALER STATED THIS WAS NORMAL. *AK UPDATED 12/07/05. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141165October 28, 2005
STRUCTURE
HAD BURNT OUT BLOWER MOTOR REPLACED ON MY 2002 MERCURY SABLE AUG 30, 2005. I WAS TOLD BY DEALER THAT THEY JUST GO SOMETIMES. ON OCTOBER 26, 2005 I BROUGHT CAR BACK TO DEALER DUE TO WATER LEAKING ONTO FLOOR ON THE PASSENGER SIDE BELOW THE BLOWER MOTOR. I WAS THEN TOLD THEY HAD A "SERVICE BULLETIN" ON THAT AND IT WAS CAUSED BY A DESIGN DEFECT IN THE CABIN AIR FILTER AND WATER CHANNELS INTO THE BLOWER MOTOR WHICH CAUSES THEM TO BURN OUT. THEY THEN SAID THEY HAVE TO INSTALL A RAIN HAT AND RESEAL THE AREA FOR A COST OF ABOUT 300.00. WHILE REPLACING THE RAIN HAT , THE TECH. PULLED OUT THE NEW BLOWER MOTOR (WHICH WAS FULL OF WATER) TO BLOW THE WATER OUT OF IT AND THEN REPLACED IT. OBVIOUSLY THIS IS WHAT CAUSED THE FIRST BLOWER MOTOR TO GO WHICH COST 270.00 TO REPLACE. I'M SURE THE DEALER KNEW WHAT CAUSED THE BLOWER MOTOR TO BURN OUT BECAUSE THEY HAD THAT "SERVICE BULLETIN" AND SHOULD OF TOLD ME ABOUT THE DESIGN DEFECT THEN AND FIXED THE PROBLEM THEN. I ENDED UP PAYING DOUBLE FOR LABOR. THIS PROBLEM SHOULD BE A RECALL AND THE MANUFACTURER SHOULD BE RESPONSIBLE. IT'S A DEFECT IN THE DESIGN OF THE VEHICLE AND THE CONSUMER SHOULD NOT HAVE TO PAY. HOW MANY OTHER SABLE/TAURUS OWNERS HAVE THIS PROBLEM? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140420October 21, 2005
STRUCTURE:BODY
WATER LEAK ONTO THE PASS SIDE FLOOR. WAS TOLD BY THE SERVICE PERSON THAT THIS WAS AN ON GOING PROBLEM WITH FORD TAURUS AND MERCURY SABLES. THAT IT APPEARS TO BE THE WAY THE VEHICLES WERE PUT TOGETHER IN THE FACTORY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140330October 20, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR:SPRINGS:COIL SPRINGS, POWER TRAIN:AUTOMATIC TRANSMISSION
2002 MERCURY SABLE BOTH FRONT & BOTH REAR SPRINGS/ CORRODED & SNAPPED. FRONT LEFT TIRE PUNCTURED. NO OFFICIAL RECALL FOR 2002. MY FATHER HAS A 2000 WITH SAME EXACT PROBLEM WHICH WAS COVERED BY RECALL MY CAR NEEDS REAR STRUTS/REAR SPRINGS /SWAY BAR LINKS/FRONT STRUTS/& SPRINGS WITH LINK KITS BASICALLY THE WHOLE FRONT & REAR SUSPENSION. TRANSMISSION FAILED A JUST OVER 80,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139349October 11, 2005
SUSPENSION:FRONT:SPRINGS:AIR SUSPENSION:SPRINGS/BAGS
I HAD THE FRONT DRIVER SIDE SPRING BREAK AND PUNCTURE THE FRONT TIRE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136522September 14, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WE HAVE A LOT OF HUMIDITY HERE WHERE I LIVE, AND I NEEDED TO USE THE DEFROST MODE ON MY 2002 MERCURY SABLE WITH 41K MILES, BUT I WASN'T ABLE TO GET WARM AIR TO COME OUT. I TRIED A FEW DIFFERENT DAYS BEFORE I REPORTED IT TO MY DEALER FOR SERVICE. WHEN I TOOK IT IN, THE MECHANIC REPLACED THE THERMOSTAT AND GASKET AND THE BLEND AIR DOOR MOTOR. IT COST ME $237. I TRIED IT THE NEXT MORNING--NO DEFROST. THEY HAD TO ORDER ANOTHER MOTOR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135924September 8, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MERCURY SABLE, 2002, TOTAL BRAKE FAILURE WHILE DRIVING AT ABOUT 55 MPH ON FREEWAY 101, I-5 I-10 INTERCHANGE IN HEAVY MORNING TRAFFIC IN LOS ANGELES, AROUND 10: O'CLOCK. NO COLLISION. REQUIRED ABOUT TWO MILES TO COME TO A STOP. CHP REPORT: NCIC # 9590. VIN: 1MEFM55S2G626338. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133498August 19, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
THE AIR BLEND DOOR ON MY 2002 MERCURY SABLE BROKE FOR THE THIRD TIME THIS WEEK. IT IS MY UNDERSTANDING THAT THIS HAPPENS TO MANY FORD CUSTOMERS. THIS TIME WHEN IT BROKE, THE HVAC SYSTEM WAS STUCK ON HEATING. HOWEVER, IT CAN ALSO BECOME STUCK IN A/C MODE WHICH WOULD PRESENT A PROBLEM IN THE WINTER IF ATTEMPTING TO DEFOG OR DEFROST THE WINDSHIELD. MY DEALER FIXED THE DEFECTIVE PART THE LAST TWO TIMES, AND I'M SURE THEY'LL FIX IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132947August 15, 2005
EXTERIOR LIGHTING:HEADLIGHTS
MY LEFT HEADLAMP HOUSING HAS WATER ON THE INSIDE OF THE PROTECTIVE HOUSING AROUND THE HEADLAMP AND PARKING LAMP. THE MOISTURE IS INCREASED TO THE POINT WHERE NIGHTTIME LIGHTING HAS BEEN ADVERSELY DIMINISHED. THERE ARE NO CRACKS, STONE CHIPS, OR OTHER VISIBLE EVIDENCE OF DAMAGE TO THE EXTERIOR OF THE PROTECTIVE COVER TO THE LIGHT HOUSING. THE MOISTURE WAS FIRST NOTICEABLE IN MAY 2005. THE VEHICLE HAS 30,000 MILES AND I HAVE OWNED IT SINCE NEW. I CAN SUPPLY PHOTOGRAPHS OF THE DEFECTIVE HOUSING IF NEEDED. THE DIMINISHED NIGHTTIME VISIBILITY FROM THE HEADLIGHT IS COMPROMISING OPERATIONAL SAFETY. THE VEHICLE VIN NUMBER IS: [XXX]. *NM UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130340July 27, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:WHEEL CYLINDERS
DT: THE CONTACT OWNS A 2002 MERCURY SABLE LS. THE VEHICLE HAD LESS THAN 31,900 MILES ON IT. ON 5/6/05 FRONT BRAKES WERE REPLACED. FRONT BRAKE PADS CUT THE FRONT ROTORS. RESURFACED THE ROTORS, REPLACED AND MACHINED THEM WHICH COST $250-275. . THEN ON 7/25/05 HAD THE REAR BRAKES REPLACED/MACHINED REAR DRUMS/REPLACED SHOES/ FLUSHED THE BRAKE SYSTEM, AND REPLACED BRAKE CYLINDER. WHICH COST CONSUME R AROUND $425. THE VEHICLE NOW ONLY HAS 33,544. THE DEALERSHIP HAS BEEN VERY GOOD ABOUT DOING WORK ON THIS VEHICLE. CONSUMER CONTACTED THE MANUFACTURER, AND THEY TOLD HIM THE PROBLEM WAS WITH THE VEHICLE. THEY SAID THEY WOULD CALL THE DEALERSHIP. ALL THEY DID WAS CONTACT THE DEALERSHIP, AND THEY GAVE CONSUMER $50 OFF. THAT WAS ALL THE MANUFACTURER DID, AND THEY NEVER CONTACTED HIM BACK. HE DEALT WITH THE MANUFACTURER BEFORE, AND THEY DID NOTHING FOR HIM THEN. CONSUMER DID NOT LIKE THE WAY CUSTOMER SERVICE HANDLED HIS CONCERNS. BRAKES WENT OUT AFTER THREE YEARS. ALSO CONTACTED CONSUMER REPORTS, AND THEY INFORMED HIM THAT THEY WERE GOING TO DO A REPORT ON CAR BRAKES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128267July 11, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FRONT COIL SPRING BROKE PUNCTURING A TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125660July 8, 2005
ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL:CRUISE CONTROL
DT: THE CONSUMER SAID THAT HE GOT OUT OF THE CAR TO GO GET A HAIR CUT, AND WHEN HE CAME OUT THE CAR WAS RUNNING ALTHOUGH HE HAD THE KEYS IN HIS HANDS. WHEN THE CONSUMER POPPED THE HOOD, THE ENGINE WAS RUNNING, AND WHEN HE CLOSED THE HOOD IT STOPPED ALL OF A SUDDEN. THE CONSUMER HAD NO IDEA THAT THIS WAS GOING TO HAPPEN. THE CONSUMER SAW ON CNN NEWS ABOUT FORD. THE CONSUMER HAD BECOME CONCERNED AND WANTED SOMEONE TO HELP HIM. THE DEALER SAID THAT THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR. THE MANUFACTURER SAID THAT THE CAR WAS NOT ON RECALL. THE CALLER WAS VERY CONCERNED BECAUSE HE NEEDED THE CAR AND WANTED SOMEONE TO HELP HIM. *AK THE PROBLEM MAY BE DUE TO THE CRUISE CONTROL SWITCH. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127651July 6, 2005
SUSPENSION
THE REAR COIL SPRING ON MY 2002 MERCURY SABLE IS BROKEN AND NEEDS TO BE REPLACED. MY SON ALSO HAS A 2002 MERCURY SABLE AND HE HAD A SIMILAR PROBLEM WITH A BROKEN REAR COIL SPIRNG. PLEASE CHECK THE REPLACEMENTS ON THE FORD TARAUS AND MERCURY SABLES AND I AM SURE YOU WILL FIND THERE IS A DEFECT PROBLEM. THIS IS A SAFTEY DEFECT AND NEDS TO BE ADDRESSED. THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127272July 1, 2005
VISIBILITY:WINDSHIELD
DT: CONSUMER STATED THE WINDSHIELD LEAKED, WHICH, IN TURN, BLEW OUT AIR CONDITIONER BLOWER MOTOR. THE LEAK STARTED AT APPROXIMATELY 45,000 MILES. FORD SENT THE DEPARTMENT OF TRANSPORTATION A LETTER STATING THAT THIS WOULD HAPPEN , AND THE DEALERS SHOULD CONTACT THE CONSUMER, SHE FOUND THAT INFORMATION ONLINE. VEHICLE WAS PURCHASED USED, AND THE DEALER NEVER DISCLOSED THIS INFORMATION. WHEN THE LEAK STARTED SHE DID CONTACT THE DEALERSHIP AND MANUFACTURER, AND THEY TOLD HER THERE WAS NOTHING THEY COULD DO. THE WINDSHIELD LEAKED WHENEVER IT RAINED. THE PROBLEM WAS THE MOUNTING BRACKETS ACCORDING TO THE LETTER ONLINE. CONSUMER STILL HAD THE BLOWER MOTOR TO SHOW THE WATER DAMAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124670June 9, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
I HAVE A 2002 MERCURY SABLE WITH 54,000 MILES. SUDDENLY & W/O WARNING, MY ALTERNATOR STOPPED WORKING AND DRAINED MY BATTERY. I HAVE HAD 3 FORD PRODUCTS WITH SOME LASTING 160,000 MILES W/O EVER HAVING PROBLEMS WITH ALTERNATORS. I TALKED W/THE CUSTOMER SERVICE REP. AT THE REPAIR SHOP ABOUT HAVING TO REPLACE AN ALTERNATOR ON A 3 YEAR OLD VEHICLE, AND HE INDICATED THAT THEY HAD HAD A FAIRLY LARGE NO. OF MERCURY SABLE & FORD TAURUS REPLACEMENT OF ALTERNATORS. IS THIS A DESIGN DEFECT IN THE ALTERNATORS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10123717June 1, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
THE CAR HAD A NOISE IN THE REAR SOUNDED LIKE A LOSE PIPE WAS WAITING TO HAVE THE CAR LOOK AT. SOME DAYS LATER ALL OF A SUDDEN ONE DAY THE SPRING MUST HAVE MOVED AND FLATTENED THE TIRE. INSTALLED THE SPARE TIRE AND DROVE TO THE DEALER TURNS OUT THAT BOTH REAR COIL SPRINGS WERE BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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