Mercury Mountaineer Complaints (2004)

210 consumer complaints on file.

#10249530November 21, 2008
STRUCTURE:BODY
CRACK APPEARED IN BODY OF VEHICLE IN THE BACK ABOVE AND AROUND THE MERCURY EMBLEM. IT CONTRACTS AND EXPANDS DEPENDING ON THE TEMPERATURE. THERE WAS NO CRASH, IMPACT OR ANYTHING THAT CAUSED THIS FAILURE. IT IS A DEFECT IN THE BODY. THE CONSEQUENCES OF THIS ARE THE INABILITY TO USE THE HATCH, THE REPAIR BILL AND THE DEPRECIATION OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248253November 10, 2008
STRUCTURE:BODY
CRACK ON REAR HATCH FROM TOP OF HATCH DOWN AND AROUND THE EMBLEM (UNDER THE REAR WINDOW). VEHICLE IS A 2004 MERCURY MOUNTAINEER WITH 75K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248300November 10, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, LATCHES/LOCKS/LINKAGES
TRANSMISSION SLIPPING AND RECENTLY WITHIN THIS MONTH NOTICED A CRACK IN THE LIFTGATE AND THE LIFTGATE WILL NOT RISE FULLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248330November 10, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
2004 MERCURY MOUNTAINEER REAR WINDOW PANEL CRACKED AND HINGES WILL NOT STAY TIGHT. FORD DEALER SAID THIS IS A COMMON PROBLEM BUT FORD WILL NOT REPAIR IF VEHICLE IS NOT UNDER WARRANTY. VEHICLE HAS 53,000 MILES BUT I HAD DEALER CHECK VEHICLE WHILE IT WAS UNDER WARRANTY AND THEY SAID ALL IT NEEDED WAS ADJUSTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246049October 19, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
WHILE PARKED OUTSIDE MY OFFICE DOOR THE BACK LIFTGATE WINDOW AND LIFTGATE BLEW OUT FOR NO APPARENT REASON. GLASS INSIDE AND OUTSIDE THE VEHICLE. HAD THE CHILDREN BEEN SEATED IN THE 3RD SEAT THEY WOULD HAVE BEEN SERIOUSLY INJURED. FORD MOTOR CO REFUSED TO ACKNOWLEDGE ANY RESPONSIBILITY, THE INSURANCE COMPANY HANDLES IT AS A COMP CLAIM AND I WAS OUT $250. AND WITHOUT AN ANSWER AS TO WHY IT HAPPENED AND WOULD IT HAPPEN AGAIN!?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244592October 7, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
MY WIFE WAS CLOSING THE REAR WINDOW PORTION OF THE REAR HATCH AND THE 2 HINGES SNAPPED OFF AND THE WHOLE WINDOW FELL DOWN TO THE BUMPER SHE HAD TO GET A CHAIR TO PUT UNDER IT SO IT DIDN'T CRASH TO THE FLOOR ALL THIS BY HERSELF TRYING TO TAKE THE KIDS TO SCHOOL SHE COULD NOT GO ANYWHERE I THINK WHAT IT ACTUALLY IS THE STRUTS ARE BAD AND THEY ARE WHAT CAUSED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243890September 29, 2008
STRUCTURE:BODY
CRACK AT MERCURY EMBLEM ON BACK PANEL GLASS SECTION. THIS SUDDENLY APPEARED. WAS ADVISED BY LOCAL MERCURY DEALERSHIP, NORTHPARK LINCOLN MERCURY THAT THERE IS NO RECALL. ALSO HAD THIS EXAMINED BY A BODYSHOP AND WAS TOLD IT APPEARED TO BE A DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242811September 18, 2008
STRUCTURE
2004 MERCURY MOUNTAINEER PREMIER, 45,049 MILES - REAR LIFTGATE HINGE BROKE RIGHT IN HALF & LIFTGATE FELL WHILE VEHICLE OWNER REACHING FOR BAG IN CARGO AREA. INJURIES TO BACK OF HEAD, NECK, RIGHT SHOULDER, ELBOW, WRIST, THORACIC SPINE, RIGHT SCAPULA, RIGHT HIP, KNEE & ANKLE. DEALER (WEST HERR) REMOVED & REPLACED BOTH LIFTGATE HINGES & REASSEMBLED LIFTGATE GLASS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10242278September 15, 2008
ELECTRICAL SYSTEM
VEHICLE HAS 75,000 MILES. FOR THE LAST 5,000 MILES OR SO, THE CAR WILL HAVE A COMPLETE POWER FAILURE AND TURN OFF. WE HAVE TO COAST TO A STOP, PUT IT IN PARK, AND THEN START THE CAR. THIS HAS HAPPENED FIVE OR SIX TIMES. THE DEALERSHIP SAYS THEY CANNOT DUPLICATE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242040September 13, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
I JUST PURCHASE A USED 2004 MERCURY MTNR...EVERYTIME I SET THE CRUISE CONTROL THE CARS LIGHTS COME ON AND GAUGES AND THE VEHICLES TURNS OFF I HAVE TO WAIT SEVERAL MINUTES BEFORE IT RESTARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242083September 13, 2008
ENGINE AND ENGINE COOLING
ON AUGUST 29, 2008, AT ABOUT 9:30 P.M., I WAS GOING HOME FROM A VACATION. I WAS GOING 55 MILES PER HOUR AND THE VEHICLE POWER COMPLETELY STOPPED. I WAS ABLE TO GET OFF THE FREEWAY SAFELY AND AFTER SEVERAL ATTEMPTS THE VEHICLE STARTED UP AGAIN. THIS WAS VERY FRIGHTENING BECAUSE WE TRY OUR BEST TO MAINTAIN THE VEHICLE TO ITS OPTIMAL I.E. OIL,TIRES. THIS NEEDS TO BE INVESTIGATED FURTHER BY THIS AGENCY AS SOON AS POSSIBLE. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241884September 11, 2008
ELECTRICAL SYSTEM
SPEED CONTROL; MERCURY MOUNTAINEER, 2004. INTERMITTENT FUNCTION. SOMETIMES SHOULD NOT TURN OFF OR ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238676August 18, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
LAST YEAR I HAD THE SAME FAILURE ON THE HINGE THAT HOLDS THE GLASS IN THE HATCH. I WAS ATTEMPTING TO CLOSE THE GLASS WHEN IT CRACKED. I COULDN'T PUT THE WINDOW DOWN, SO PROCEEDED TO DRIVE TO THE AUTO BODY SHOP WHERE HE STATED HE HAD NEVER SEEN THIS TYPE OF PROBLEM. I GOT IT REPLACED AND AM A LITTLE WORRIED THIS WILL HAPPEN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238771August 18, 2008
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
FAILED BRAKE LIGHT SWITCH, FORD PN F00B13480-BA THIS SWITCH FAILED BECAUSE THE BI-METAL SWITCH CONTACT FRACTURED FROM METAL FATIGUE, WHICH CAUSED THE SWITCH TO BECOME INOPERABLE: WHICH CAUSES THE BRAKES LIGHTS TO NOT FUNCTION AS WELL AS PREVENT THE TRANSMISSION SELECTOR TO PROPERLY ENGAGE. AND IN ADDITION TO NOTING THE INTERNAL FAILURE INSIDE THE SWITCH THE CONTACT POINTS INSIDE APPEAR TO BE PITTED. VEHICLE MILEAGE IS ONLY 44,700. THIS SWITCH DESIGN APPEARS TO BE SHARED WITH OTHER FORD AND MERCURY PRODUCTS, HOWEVER IT IS INTERESTING THAT THERE ARE NO KNOWN SOURCES IN THE AFTER MARKET; FORD OEM ONLY ! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236111July 28, 2008
STRUCTURE
TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHEN ATTEMPTING TO SHUT THE LIFTGATE GLASS, THE HINGES FRACTURED AND ALLOWED THE GLASS TO FALL. THE CONTACT'S DAUGHTER WAS NEARLY INJURED. THE DEALER STATED THAT THE GLASS STRUT BRACKETS AND GLASS HINGES NEEDED TO BE REPLACED. THE CONTACT IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE MANUFACTURER STATED THAT ALTHOUGH SHE IS EXPERIENCING THE SAME FAILURE AS REFERENCED IN NHTSA CAMPAIGN ID NUMBER 04V442000 (STRUCTURE:BODY:HATCHBACK/LIFT GATE:HINGE AND ATTACHMENTS), HER VIN WAS EXCLUDED FROM THE RECALL. THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS, WHICH EXCEEDED $355. THE FAILURE AND CURRENT MILEAGES WERE 59,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231943June 22, 2008
VEHICLE SPEED CONTROL
WHEN USING THE CRUISE CONTROL THE VEHICLE DIED: ALL GAUGE LIGHTS CAME ON (BATTERY, ENGINE, ETC.) ENGINE DIED, NO POWER STEERING, ETC. HAD TO ROLL TO THE SIDE OF THE ROAD, PUT VEHICLE IN PARK OR NEUTRAL AND RESTART. THIS PROBLEM REPEATS ITSELF EVER TIME I USE THE CRUISE CONTROL. AND, I SEE THERE ARE OTHER OWNERS OF THIS MODEL THAT HAVE POSTED THE SAME COMPLAINT. PROBLEM FIRST OCCURRED IN JANUARY OF 2008 HOWEVER CONTINUES TODAY. FORTUNATELY WHEN THE ENGINE HAS DIED EVERY TIME I HAVE USED THE SPEED CONTROL IT HAS NOT CAUSED AN ACCIDENT.... YET! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228837May 24, 2008
VEHICLE SPEED CONTROL
2004 MERCURY MOUNTAINEER STALLS WHEN CRUISE CONTROL IS USED. OFTENTIMES IT SEEM RELATED TO GOING DOWNHILL OR LOWER RPMS. THIS HAS HAPPENED TO ME ON TWO SEPARATE 2004 MERCURY MOUNTAINEERS. ONE HAD A V-6 AND THE OTHER HAS A V-8. BOTH WERE THE PREMIERE EDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228838May 24, 2008
VEHICLE SPEED CONTROL
2004 MERCURY MOUNTAINEER STALLS WHEN CRUISE CONTROL IS USED. OFTENTIMES IT SEEM RELATED TO GOING DOWNHILL OR LOWER RPMS. THIS HAS HAPPENED TO ME ON TWO SEPARATE 2004 MERCURY MOUNTAINEERS. ONE HAD A V-6 AND THE OTHER HAS A V-8. BOTH WERE THE PREMIERE EDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227245May 11, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION DELAY AND THEN SLAMMING INTO GEAR, SOMETIMES CAUSING THE VEHICLE TO LUNGE FORWARD OR BACKWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219937March 3, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
SMALL CRACK STARTED ON REAR HATCH BETWEEN WIPER BLADE AND MERCURY LOGO, WITHIN 2 WEEKS CRACK WRAPPED AROUND THE LOGO AND CONTINUED THROUGH THE BOTTOM OF THE PANEL. I CONTACTED FORD WHEN THE CRACK FIRST OCCURRED SINCE THEN I HAVE TAKEN PHOTOS WITH MY CAMERA PHONE OF OTHER MERCURY MOUNTAINEERS WITH THE SAME PROBLEM. I HAVE A TOTAL OF 14 PHOTOS SO FAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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