Mercury Mountaineer Complaints (2002)

372 consumer complaints on file.

#10267189April 28, 2009
SUSPENSION:REAR
BOTH REAR COIL SPRINGS WERE BROKEN. BOTH HAD BEEN WEAKENED DUE TO CORROSION BEFORE THEY BROKE. THIS IS A WIDELY-KNOWN ISSUE WITH THIS VEHICLE AND I HAD BEEN CHECKING FOR THIS PROBLEM EVERY COUPLE MONTHS. I LAST CHECKED IN DECEMBER OF 2008 AND NEITHER SPRING WAS BROKEN THROUGH AND NEITHER SHOWED EXTERNAL CORROSION AT THE TIME, BUT THEY MUST HAVE BEEN VERY DETERIORATED EVEN THEN. MY POINT IS THAT A VISUAL INSPECTION WITH THE WHEELS OFF DID NOT REVEAL THE PROBLEM BEFORE THE SPRINGS BROKE. ONE OF THE BROKEN SPRINGS HAS A SPLIT ALONG THE LENGTH OF THE SPRING WIRE SEVERAL INCHES LONG AND A COMPLETE FAILURE ROUGHLY PERPENDICULAR TO THE WIRE. THE OTHER DOES NOT HAVE THE SPLIT; IT IS JUST BROKEN IN SHEAR PERPENDICULAR TO THE WIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266536April 23, 2009
STRUCTURE
UNDER BACK GLASS OF MERCURY MOUNTAINEER THERE IS A STRIP ALL THE WAY ACROSS THE BACK THAT IS CRACKED IN 2 I HAVE NOTICE EVERY MOUNTAINEER I HAVE SEEN OLD AND NEW ALL ARE DOING THE SAME ITS LIKE ALL THE ONES ON THE ROAD TO DAY ARE LIKE THAT AND IT COULD BREAK ALL THE WAY OFF AND HIT A CAR AND IT HAS SHARP EDGES AND DEALERS WANT TO MUNCH TO FIX IT WELL I THANK IF ALL MOUNTAINEERS ARE LIKE THIS IT SHOULD BE RECALLED U CAN DRIVE DOWN THE ROAD AND LOOK AT THEM ALL THEY ARE LIKE THAT SO THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266177April 20, 2009
SUSPENSION:REAR
WHILE DRIVING MY 2002 MERCURY MOUNTAINEER I HIT A BUMP ON A SMALL BRIDGE AND MY REAR DRIVERS SIDE COILSPRING SNAPPED IN HALF. ODDLY ABOUT TEN DAYS LATER I WAS FOLLOWING A MOUNTAINEER THAT HIT A DIP IN THE ROAD AND THE SAME COILSPRING BROKE. I DO NOT KNOW THE YEAR OF THAT MOUNTAINEER THOUGH. TO REPAIR THE COILSPRING IS EXTREMELY EXPENSIVE BECAUSE IT IS DEALER ONLY 300.00 FOR THE PART AND 135.00 TO INSTALL IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265979April 19, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
OD LIGHT STARTING FLASHING, THEN CHECK TRANSMISSION LIGHT STARTING FLASHING, THEN 3 AND 5TH GEAR STARTED SNATCHING, TRANSMISSION WENT OUT. I HEARD ALOT OF THESE SUVS ARE HAVING PROBLEMS JUST LIKE MINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264172April 5, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SLIPPAGE, NUMEROUS CODES. COMMON WITH THE 2002 MERCURY MOUNTAINEER. COST OF REPLACEMENT OR REBUILT MORE THAT $2,000.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264131April 4, 2009
POWER TRAIN
2002 MERCURY MOUNTAINEER TRANSMISSION FAILURE! COMMON PROBLEM AND SHOULD BE A FACTORY RECALL. THOUSANDS TO REPAIR!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263574March 30, 2009
SUSPENSION:REAR
I HAD A FLAT TIRE AT THE LEFT REAR OF THE VEHICLE, WHEN CHANGING THE TIRE I NOTICED THE SPRING WAS BROKEN IN SEVERAL PIECES. I HAVE TO SEE OF THE DEALER WILL REPLACE IT UNDER WARRANTY MY VEHICLE HAS 90,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263178March 26, 2009
STRUCTURE:BODY
I OWN A 2002 MERCURY MOUNTAINEER. THE TAILGATE DEVELOPED A CRACK BETWEEN THE EMBLEM AND THE REAR GLASS LIFT. SINCE THIS CRACK HAS DEVELOPED, THE DOOR AJAR LIGHT HAS STAYED ON CONSISTENTLY, CAUSING THE INTERIOR LIGHT TO STAY ON, DRAINING THE BATTERY, WHICH HAD TO BE REPLACED. I HAVE NOTICED THE SAME CRACK IN ALMOST EVERY FORD EXPLORER THAT I SEE. I HAVE NOT YET ATTEMPTED A REPAIR BECAUSE I DON'T FEEL I SHOULD HAVE TO PAY OUT OF POCKET FOR AN OBVIOUS MANUFACTURING DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262916March 24, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE AN 2002 MERCURY MOUNTAINEER HAD THE TRANSMISSION REBUILT 6 MONTHS AGO BEEN BACK TO THE TRANSMISSION SHOP 7 TIMES ...THREE TIMES FOR A SYNLAN PACK??OR SO THAT'S WHAT HE (THE MECHANIC) HAS TOLD ME . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262595March 20, 2009
STRUCTURE:BODY
UPPER REAR LIFT GATE BELOW THE REAR GLASS WINDOW WAS FOUND WITH SEVERAL CRACKS ON A COLD WINTER MORNING. NO RECENT IMPACTS OTHER THAN NORMAL REAR HATCH CLOSINGS. HAVE NOTICED MANY OTHER SIMILAR MAKE/MODELS OF FORD/MERCURY WITH THE SAME DAMAGE IN EXACT SAME LOCATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262018March 16, 2009
POWER TRAIN:DRIVELINE:DRIVESHAFT
MY 2002 MERCURY MOUNTAINEER V8 AWD HAD EXPERIENCED THE SAME ONGOING PROBLEM. BROUGHT INTO FORD CERTIFIED DEALERSHIP WITH COMPLAINTS OF CLICKING AND GRINDING IN THE FRONT END. WARRANTY COMPANY PAID OVER $1500 TO HAVE REPAIRED. REPAIRS INVOLVED THE DRIVE SHAFT. I JUST RECENTLY PAIN OVER $400 TO HAVE SIMILAR WORK DONE AFTER VEHICLE WAS EXPERIENCING SAME CLICKING AND GRINDING. SOMETHING TO DO WITH BALL BEARINGS AND FRONT HUB ASSEMBLY. CAR WAS STILL MAKING SAME NOISES UNTIL FRONT END APPARENTLY DISENGAGED TEMPORARILY. DIDN'T REALIZED CAR WAS IN REAR WHEEL DRIVE ONLY UNTIL BACK TIRES WERE SPINNING IN THE SNOW. AS OF 3 DAYS AGO THE CAR IS UNDRIVEABLE DUE TO SEVER GRINDING, BINDING, AND CLICKING. STILL OWE OVER $10,000 ON THE VEHICLE AND DOESN'T SEEM FAIR TO HAVE TO KEEP REPAIRING THE SAME ON GOING PROBLEM. THIS PART OF THE VEHICLE HAS NEVER FUNCTIONED PROPERLY. EVEN AFTER FORD REPAIRED, STILL HAD SOME DEGREE OF BINDING AND CLICKING WHICH GOT PROGRESSIVELY WORSE OVER TIME. ANY HELP WOULD BE GREATLY APPRECIATED. 1ST REPAIR WAS DON'T ON 5-11-07. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261140March 9, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
I HAVE A 2002 MERCURY MOUNTAINEER, SAME AS THE EXPLORER. MY OD LIGHT STARTED FLASHING AND I HAD FORD SERVICE CENTER RUN THE CODE, CODE 755 SOLENOID B, I HAD THE FORD SERVICE CENTER REPLACE IT TO THE TUNE OF $698 ON MARCH 5. I GOT THE TRUCK BACK MARCH 5, 2009 AT 12PM. MARCH 6, 2009 8 AM, SAME ISSUE. I TOOK IT BACK TO THE SERVICE CENTER AND I'M TOLD I NEED A NEW TRANSMISSION. MARCH 9, 2009 I TOOK THE TRUCK TO 2 SEPARATE SHOPS, ONE OF THEM BEING A VETERAN TRANSMISSION REPAIR SHOP. SAME SOLENOID CODE 755 SOLENOID B. I TOOK IT BACK TO THE SERVICE CENTER AND AM TOLD THAT THEY WILL REPLACE AND I STILL NEED A NEW TRANSMISSION. THE TRANSMISSION REPAIR SHOP TOLD ME THAT FORD KNOWS OF THE PROBLEM AND IT IS NOT THE TRANSMISSION, THE WIRING HARNESS IS BAD WHICH CAUSES THE SOLENOID TO SHOW AS BAD AND SHOW THE CODE. SHE SAID SHE HAS HAD DEALINGS WITH THE SAME SERVICE CENTER AND EVERYTIME THEY TELL CUSTOMERS THEY NEED A NEW TRANSMISSION. THERE ARE THOUSANDS OF COMPLAINTS ONLINE FOR THE SAME EXACT ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260985March 6, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
SERIOUS TRANSMISSION TROUBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258868February 16, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION HAS BEEN REPAIRED 3 TIMES. THE LAST WAS JAN 2009 WHEN IT WAS COMPLETELY REBUILT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258886February 16, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM, STRUCTURE
REAR PANEL UNDER WINDOW HAS RECENTLY CRACKED, THERE ARE NOW 2 VERTICAL CRACKS RUNNING DOWN THE BACK OF THE VEHICLE. ALSO, HITCH TO REAR DOOR DOESN'T STAY UP. THIS VEHICLE HAS ALSO HAD A NEW ENGINE PUT IT AND INJECTORS HAVE POPPED OUT ON MORE THAN ONE OCCASION. THIS IS THE MOST EXPENSIVE VEHICLE I HAVE EVER PURCHASED AND IT HAS GIVEN ME MORE PROBLEMS THAN I COULD EVER EXPECT IN A VEHICLE. FORD NEEDS TO COMPENSATE FOR THIS VEHICLE. WE HAVE OWNED SEVERAL FORD'S AND HAVE NEVER SEEN ANYTHING LIKE THIS. IT IS A TRUE LEMON>>>> *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258742February 16, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
EXPERIENCING TRANSMISSION ISSUES AT 75K MILES. TOOK IT TO SHOP WHO REPORTED THESE TRANSMISSIONS ARE NOTORIOUSLY BAD, REPLACING SOME AT 60K MILES AND MOST BY 100K. MINE NEEDS TO BE REPLACED AT A COST OF $2500. PROBLEM IS USE OF ALUMINUM WITHIN METAL AND FAST WEAR. FORD SHOULD BE HELD ACCOUNTABLE FOR MAKING POOR QUALITY PRODUCTS. TRANSMISSIONS SHOULD HAVE A MUCH GREATER LIFE THAN 75K MILES. PROBLEMS NOTICED - SLIPPING OUT OF GEAR WHILE DRIVING, NOT ENGAGING GEAR WHEN SELECTED, NOT SHIFTING INTO HIGHER GEAR (OVERREVVING),, CLUNKING SHIFTS. DANGER ARISES WHEN YOU SELECT GEAR, ACCELERATE AND NOTHING HAPPENS AND SUDDENLY IT POPS INTO GEAR WHICH CAUSES VEHICLE TO LUNGE FORWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258767February 16, 2009
POWER TRAIN
REAR WHEEL BEARINGS FAILING FOR A SECOND TIME. FIRST TIME WAS ON 3/15/08. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258006February 9, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON MY 2002 MERCURY MOUNTAINEER. THE O/D LIGHT IS FLASHING, AND SEEMS TRANS IS SLIPPING EVEN WORSE. I HAVE HAD IT TO THE DEALERSHIP MANY TIMES SINCE I BOUGHT IT NEW, AND THEY NEVER COULD FIND THE PROBLEM. NOW IT HAS BEEN OUT OF WARRANTY FOR QUIET SOME TIME AND HAS BECAME A HUGE PROBLEM. I LOOKED ON THE INTERNET AND NOTICED A TON OF COMPLAINTS ON THIS EXACT ISSUE AND WAS HOPING IT WOULD BE GROUND FOR A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258080February 9, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
ABOUT ONCE A YEAR WE HAVE HAD A PROBLEM WITH OUR TRANSMISSION. AFTER THIS HAPPENING SO MANY TIMES I DECIDED TO CHECK ONLINE FOR ANYONE ELSE WITH THE SAME PROBLEM. CAN NOT BELIEVE HOW MANY HAVE THE SAME PROBLEM BUT STILL NO RECALLS. MY HUSBAND KNEW THE FIRST TIME THEY TRIED TO FIX THE PROBLEM THEY WERE JUST PUTTING A "BAND-AIDE" ON THE PROBLEM AND NOT TRULY FIXING IT. METAL SHAVINGS WERE FOUND THE FIRST TIME AND THE TRANSMISSION SHIFTS ROUGH AND SLIPS. ALSO THE VEHICLE ACCELERATES WITHOUT PUTTING FOOT ON GAS PEDAL. PROBLEM IS EXTREMELY BAD WHEN GOING INTO REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257825February 8, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION IN THIS VEHICLE IS DEFECTIVE. THEIR SHOULD BE A RECALL ON THIS MODEL WHICH IS A 2002 MERCURY MOUNTAINEER. THE PROBLEM IS COSTING ALL OF FORDS CUSTOMERS ALOT OF MONEY AVERAGE COST IS 2600 DOLLARS. THEY KNOW ABOUT THIS PROBLEM AND WILL NOT HELP EVEN WITH SOME OF THE REPAIR COST. THIS IS NOT ACCEPTABLE FOR ANY COMPANY TO GET AWAY WITH. PLEASE DO SOMETHING ABOUT THIS. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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