Mercedes-Benz CLA-Class Complaints (2014)

195 consumer complaints on file.

#11431296August 31, 2021
ENGINE
catalytic converter Got clogged up and car would loose power and not get enough air into engine and catalytic converter right next to the turbo under the heat shield would turn glowing red causing turbo to leak it’s fluids
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428288August 9, 2021
ENGINE
Without warning , the vehicle started to shake uncontrollably and was unable to reach a certain speed without the tremors. Very unsafe to drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427684August 4, 2021
SERVICE BRAKES, STEERING
Was driving on a road with 3 lanes .I was in the right lane was switching to middle when my stering and brakes just locked up I was not able to control the car I ended up all the way in the left lane crashed into a car and ended up on the divider
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11425675July 20, 2021
STRUCTURE
The contact owns a 2014 Mercedes-Benz CLA250. The contact received notification of NHTSA campaign number: 21V197000 (Structure) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The contact stated while driving at an undisclosed speed the adhesion had deteriorated and separated from the front panel. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure however, the contact was informed that remedy was not yet available. The failure mileage was approximate 94,800. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420687June 12, 2021
ELECTRICAL SYSTEM, AIR BAGS
My sister was driving across town and came across some uneven payment near a construction zone. She hit a small-medium sized pothole and it somehow triggered both the front and rear passenger airbags to deploy. There was no damage significant impact when it happened and no damage to the exterior of the car (tire, wheel, fender). It happened today (Saturday) so it was taken to a local independent repair facility. Will know more Monday. Parts available for inspection upon request, of course.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414751May 1, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING THE OTHER DAY I OPENED THE SUNROOF WHEN IT SUDDENLY MADE A STRANGE SOUND AND STOPPED. WHEN I TRIED TO CLOSE IT I NOTICED THAT THE LEFT SIDE WAS RAISED BUT THE RIGHT SIDE WAS DOWN. IT MADE A WHIRRING SOUND AND MOVED A LITTLE BUT REFUSED TO CLOSE. WHEN I GOT HOME AND LOOKED AT IT IT LOOKS LIKE THE WINDSCREEN HAS COME LOOSE AND LOOKS LIKE IT WAS PUSHED FORWARD AND BROKEN BY THE LINKAGE THAT MAKES THE ROOF GO UP. IT LOOKS LIKE THE LINKAGE IS BENDING FORWARD WHEN I SUSPECT IT SHOULD BEND BACKWARDS. THIS HAS BEEN HAPPENING SINCE I BOUGHT THE CAR IN 2016. SOMETIMES IT OPENED AND WHILE DRIVING I'M AFRAID IT MIGHT BLOW OUT INTO THE HIGH WAY. CAUSING AN ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397184February 21, 2021
SEATS
WHEN I BOUGHT MY 2ND CLA, I HAVE NOTICED WHENEVER I AM DRIVING & TURN ON THE DRIVER'S HEATED SEAT, THAT IT ALWAYS BURN MY LEFT LEG, SO I WOULD ALWAYS TURN IT OFF. THIS HAS BEEN ONGOING FOR QUITE SOME TIME. FAST FORWARD TO LAST NIGHT (2/20/21), I TURNED ON MY HEATED SEATS & I SMELLED SOMETHING BURNING THEN IT FELT LIKE MY LEG WAS ON FIRE. THIS TIME THE PAIN FROM THE BURNING WAS WORSE THAN THE OTHER TIMES. I IMMEDIATELY TURNED THE HEATED SEAT OFF. I COULD NOT TELL IF THE SEAT WAS GIVING OFF SMOKE BECAUSE IT WAS DARK. I NOTICED THE NEXT DAY THAT THERE WERE A HOLE IN THAT AREA ON MY DRIVERS SEAT WHERE THE PROBLEM OCCURRED. AFTER SEEING THE HOLE IN MY SEAT, I THANK GOD I TURNED THE HEATED SEAT OFF BECAUSE HAD I MOVED MY LEG FROM THAT BURNING AREA ON MY SEAT, IGNORED IT & KEPT DRIVING, I BELIEVE THE SEAT WOULD HAVE CREATED A FIRE! THIS MOST DEFINITELY SCREAMS A FIRE HAZARD, UNSAFE & SHOULD BE DEEMED AS A RECALL ON ALL MERCEDES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397205February 21, 2021
POWER TRAIN
I JUST REPLACED THE VALVE BODY IN MY VEHICLE AND THE PROBLEM IS STILL THERE I WAS A MERCEDES-BENZ TECHNICIAN AND SOME FRIENDS ADVISE ME TO DO THIS BUT THEN I GOT THE CODE THAT SAID THAT THE Y3/14 WHICH IS LISTED IN THE 2016 MODELS. THIS WAS THE SAME PROBLEM I WAS HAVING AS DESCRIBED IN THE CAMPAIGN. I HAVE UPLOADED A PHOTO WHICH SHOWS THE SAME WHITE 3/14 FROM THE SCANNER. MILEAGE 49K EURO MOTORCAR WOULD NOT WARRANTY TRANS. PLEASE ADVISE [XXX] MERCEDES-BENZ USA, LLC 303 PERIMETER CENTER NORTH, SUITE 202 ATLANTA, GA, 30346 PHONE: (770) 705-0600 FAX: (770) 705-0117 MBUSA.COM TO: MERCEDES-BENZ DEALER PRINCIPALS, GENERAL MANAGERS, SALES MANAGERS, SERVICE MANAGERS, PARTS MANAGERS FROM: [XXX], DEPARTMENT MANAGER, VEHICLE COMPLIANCE AND ANALYSIS, ENGINEERING SERVICES RE: RECALL CAMPAIGN 2016060005 MODEL 117 (CLA), MODEL YEAR 2016 REPLACE DUAL CLUTCH DATE: JUNE 20, 2016 IMPORTANT RECALL LAUNCH INFORMATION THIS RECALL CAMPAIGN IS BEING LAUNCHED TODAY AND THE 1 AFFECTED VEHICLE IS FLAGGED IN VMI. GIVEN THIS NOTICE, IT IS A VIOLATION OF FEDERAL LAW FOR A DEALER TO SELL OR LEASE ANY OF THESE NEW MODEL YEAR 2016 GLE COUPE VEHICLES COVERED BY THIS NOTIFICATION IN DEALER INVENTORY UNTIL THE VEHICLE HAS BEEN REPAIRED. PARTS: PARTS ARE AVAILABLE. WHAT SHOULD CUSTOMERS DO: CUSTOMERS MAY CONTINUE TO DRIVE THEIR VEHICLES UNTIL THE RECALL IS COMPLETED. WHAT'S THE ISSUE: DAIMLER AG HAS DETERMINED THAT ON CERTAIN CLA-CLASS AMG VEHICLES (117 PLATFORM), A POTENTIALLY DEFECTIVE WELD BETWEEN THE CLUTCH DISK AND HUB MAY DEVELOP A CRACK. IF THE ENTIRE WELD CRACKS THROUGH NO TRACTION WOULD RESULT AT THIS CLUTCH. THE GEARBOX COULD THEN EITHER SHIFT INTO 'NEUTRAL' OR GO INTO A PARTIAL GEARBOX LIMP HOME MODE. IN THE EVENT OF A SHIFT INTO 'NEUTRAL' THERE WOULD BE NO TORQUE FROM THE POWERTRAIN AND THE VEHICLE WOULD COAST TO A STOP. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395667February 10, 2021
VEHICLE SPEED CONTROL
WHEN ACCELERATING HARD TO OVERTAKE, THE ENGINE LURCHES, AND THE CAR FAILS TO ACCELERATE FURTHER AND SLOWS DOWN. THE ENGINE FAULT LIGHT THEN ILLUMINATES WHICH SWITCHED OFF BY ITSELF AFTER SWITCHING THE ENGINE OFF TWICE. IT SEEMS I AM NOT THE ONLY PERSON TO HAVE THIS PROBLEM AS YOU CAN SEE IN THE COMMENTS TO THIS VIDEO DESCRIBING THE PROBLEM AND CLAIMING THE PROBLEM IS A FAULTY HIGH PRESSURE FUEL PUMP: HTTPS://YOUTU.BE/-SBR28ZBOFS THIS SEEMINGLY COMMON ISSUE IS CLEARLY DANGEROUS AS DRIVERS LOSE THE POWER WHEN THEY ARE MOST DEPENDING ON IT AND IT SEEMS TO BE OCCURRING IN CARS THAT ARE NOT PARTICULARLY OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384911December 25, 2020
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
RIGHT AIR BAG MALFUNCTION ERROR AND CHECK ENGINE LIGHT FOR CRANK CASE. THIS IS A VERY COMMON PROBLEM THAT MERCEDES EXPLAINED TO ME AND ALSO TOLD ME TO CHECK BACK FOR RECALLS BECAUSE THEIR VNI SYSTEM WILL PROBABLY SHOW ONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384767December 23, 2020
ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
WHILE DRIVING OUT OF A DRIVEWAY, A CAR PULLED NEAR MY CAR. AT THAT TIME, THE CAR WAS STATIONARY. MY WIFE HEARD THE PRE-COLLISION WARNING. THE THE CAR COMPLETELY SHUTOFF OR STALLED. TURNED OFF THE CAR COMPLETELY BY TURNING THE KEY. THEN TURNED THE CAR BACK ON. LUCKY THERE WAS NO ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377974December 4, 2020
ELECTRICAL SYSTEM, SEAT BELTS
MY SON HAD TO BE CUT OUT OF THE SEAT BACK BECAUSE IT WAS TOO TIGHT AND WRAPPED AROUND HIM. THE SEATBELT STRAP WAS LOCKED AND WOULD NOT EXTEND OUT AT ALL TO LOOSEN FOR EXTRA LENGTH ON THE STRAP. THE SEATBELT STRAP WAS SO TIGHT MY SONS STOMACH WAS WAS CINCHED TO THE POINT WHERE HE COULDN'T BREATH. I'M NOT SURE WHY THE SUSPENSION ON THE STRAP WAS LOCKED EVERY OTHER SEATBELT HAD EXTENDED STRAP. THIS WAS A SCARY EXPERIENCE AND COULD HAVE SEVERELY HURT MY SON. THIS IS UNACCEPTABLE FOR THE PRICE I PAID FOR THIS VEHICLE AND NOT TO MENTION MY CHILD'S SAFETY. I DIDN'T TAKE ANY PICTURES OF THE STRAP AROUND MY SONS STOMACH BECAUSE HE WAS IN PAIN AND WAS FRANTICALLY TRYING TO GET IT LOOSE AND CUT. I HAVE PICTURES OF WHERE I HAD TO CUT THE SEATBELT. I ALSO HAVE A DEFECT WITH MY ELECTRICAL WHICH I CAUSING MY BATTERY TO DIE. THE CAR WILL STAY ON COMPLETELY WITHOUT THE KEY IN THE IGNITION OR STARTED. I HAVE VIDEO OF THAT AS WELL. THIS IS COMPLETELY RIDICULOUS FOR A LUXURY VEHICLE. MY MAIN CONCERN IS THE SAFETY OF MY PASSENGERS ANDY SON SIMPLY UNBUCKLING A SEATBELT AND GETTING STRAPPED IN BECAUSE THE SUSPENSION OF THE STRAP WOULD NOT LOOSEN AND WAS LOCKED IS UNACCEPTABLE. I TRIED EVERYTHING TO PUTTING THE CAR IN DRIVE PRESSING THE BRAKE TO SEE IT THE STRAP WOULD UNLOCK AND NOTHING WORKED. MY SON WAS IN PAIN BECAUSE OF THIS DEFECT O HAD TO CUT THE SEAT BELT STRAP OFF FRANTICALLY. THIS IS NOT OKAY!
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11374514November 13, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY CLASS C 250 2014 VEHICLE. DIVING LONG DISTANCES ON THE INTERSTATE STARTED HEARING LOUD STATIC OVER THE SPEAKER SYSTEM. THE RADIO WAS NOT ON. THE NOISE TURNED INTO A LOUD SCREECHING/ STATIC NOISE FROM SPEAKERS WITH AN ELECTRICAL BURNING SMELL FILLING THE CAR'S CABIN. I PULLED OFF-HIGHWAY, TURNED THE CAR OFF, THE NOISE/ BURNING SMELL DID NOT STOP. I LET THE CAR SIT FOR ABOUT 1 HOUR. AFTER THE CAR WAS TURNED OFF FOR 1 HOUR, THE NOISE /BURNING SMELL STOPPED. THIS HAS BECOME AN ONGOING ISSUE; I HAVE TAKEN MY CAR TO THE MERCEDES DEALERSHIP. THEY HAVE STATED IT COULD BE THE "STAR SERVICE" ELECTRICAL PROBLEM, BUT NO GUARANTEES; IN MY COMPLAINT, THERE WERE NO RECTIFYING OF ON ISSUE. MY FEAR IS ELECTRICAL FIRE, WHILE TRAVELING. I COMMUTE BY INTERSTATE DAILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374400November 12, 2020
FUEL/PROPULSION SYSTEM
STRONG GASOLINE ODOR INSIDE THE CAR. DEALER REMOVED THE REAR SEAT. REMOVED LEFT AND RIGHT FUEL TANK ACCESS COVERS. FOUND SUCTION JET PUMP AREA WET WITH GASOLINE. FOUND THE FUEL SENDING UNIT LEFT SIDE CRACKED AND LEAKING. THEY RECOMMENDED REPLACING SUCTION JET PUMP AND AUXILIARY PUMP COSTING $1,571.00. THE SMELL IS CONSTANT WHETHER MOVING OR NOT AND REGARDLESS OF LOCATION. I COUGH WHEN DRIVING THE CAR HENCE I SELDOM USE IT. IF I CAN NOT AVOID USING THE CAR I OPEN ALL WINDOWS AND TELL ANY PASSENGER TO AVOID SMOKING TO PREVENT FIRE. I STARTED TO NOTICE THIS ISSUE MID AUGUST 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373907November 10, 2020
ENGINE
WHEN THE VEHICLE IS STOPPED I CAN HEAR A KNOCKING NOISE COMING AROUND THE WATER PUMP THE CAR HAS ONLY 39,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373754November 9, 2020
ENGINE
I HAD A CHECK ENGINE LIGHT COME ON FOR A CRANKCASE VENT VALVE DEFECT ISSUE, THE PART IS $750 AND COSTS $1,950 WITH INSTALL. UPON IDENTIFYING THE ISSUE, I SPOKE TO THE PARTS DEPARTMENT AT MERCEDES AND THEY SAID THAT THEY HAVE BEEN REPLACING SO MANY OF THESE PARTS THAT IT SHOULD BE A RECALL ON THE C CLASS AND CLA CLASS. MOST ARE REPAIRED UNDER WARRANTY SO IT HAS NOT RECEIVED A LOT OF FOCUS. MERCEDES IS CHARGING EXORBITANT RATES TO FIX AN ERROR THAT THEY KNOWINGLY IGNORE TO BE A SIGNIFICANT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364326October 14, 2020
ENGINE
WONT PASS EMMISIONS FOR CRANK SHAFT BREATHER THAT PREVENTS FROM PASSING STATE INSPECTION EMMISIONS FAULT CODE P-052E71
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360706September 23, 2020
FUEL/PROPULSION SYSTEM, SEATS, UNKNOWN OR OTHER
WHEN THE CAR IS IN IDLE AND IN MOTION, THE CABIN OF THE VEHICLE FILLS WITH A SMELL OF FUEL, AND IT WAS ALSO DISCOVERED THAT THE CAR ALSO HAS BEGAN LEAKING FROM THE FUEL TANK LOCATED UNDERNEATH THE REAR SEATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353256September 4, 2020
POWER TRAIN
WHILE SITTING AT A RED LIGHT, THE VEHICLE WILL PUT ITSELF INTO NEUTRAL. IT'S HAPPENED MULTIPLE TIMES AND WE'VE BROUGHT THE CAR AT THE DEALERSHIP EACH TIME IT'S HAPPENED YET IT STILL HASN'T BEEN FIXED. THIS IS A SERIOUS SAFETY CONCERN AND MERCEDES NEEDS TO LOOK INTO A FIX ASAP BEFORE THEY HAVE A LAWSUIT ON THEIR HANDS. IN ADDITION, THE ENTIRE ENGINE HAS ALREADY HAD TO BE REPLACED! SO FAR, TO ADDRESS THE ISSUE ABOUT THE VEHICLE PUTTING ITSELF INTO NEUTRAL THE DEALERSHIP DID A TRANSMISSION CONTROL UPDATE AND REPLACED THE VALVE BODY. IT'S NOW BACK FOR A THIRD TIME AT THE DEALERSHIP AND WE'VE TOLD THEM THAT WE AREN'T PICKING IT BACK UP UNTIL THEY CAN GUARANTEE TEE THE ISSUE HAS BEEN FIXED. WHEN THE VEHICLE PUTS ITSELF IN NUETRAL THE 'PRE-SAFE FUNCTION LIMITED' APPEARS ON THE DASH. ALSO, IT'S HARD TO RECREATE THE ISSUE AS IT ONLY APPEARS RANDOMLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340450July 20, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
ON THIS DAY, I WAS NEARLY KILLED IN MY 2014 MERCEDES CLA250 4MATIC THAT STALLED ON A HIGHWAY IN NEW YORK CITY. THE CAR HAS ROUGHLY 40,300 MILES ON THE ODOMETER. I WAS DRIVING ON THE BROOKLYN QUEENS EXPRESSWAY AT 4:00AM. THE CAR'S MOTOR STALLED AND THE CAR CAME TO A STOP IN THE LEFT LANE. THERE WERE NO SHOULDERS. I ATTEMPTED TO GET THE CAR RESTARTED BUT ALL I GOT WERE FLASHING DASHBOARD LIGHTS. I ATTEMPTED TO PUT UP A WARNING TRIANGLE TO THE REAR OF THE CAR, BUT THE TRAFFIC WAS MOVING TOO QUICKLY FOR ME TO SAFELY DO THAT. I SAT IN MY CAR AND BUCKLED MY SEAT BELT. I CALLED 911 TO ANNOUNCE MY EMERGENCY AND I CONTACTED MY CAR'S INSURER FOR A TOW TRUCK (THEY PROVIDE SUCH A SERVICE). WITHIN MOMENTS, A TOYOTA WITH TLC PLATES SMASHED INTO MY CAR SENDING ME INTO THE BARRIER. THE REAR OF THE CAR WAS BROKEN AND DEFORMED. THE FRONT OF THE CAR IS OKAY, BUT THE APPEARANCE OF THE REAR IS SUCH THAT I BELIEVE I LOST MY CAR. I READ ONLINE THAT THIS MODEL HAS A STALLING PROBLEM AND THAT OTHERS HAVE GONE THROUGH THIS. I WAS ONE OF THE UNLUCKY OWNERS AND I WILL BE SUING. THIS CAR'S AIRBAGS DID NOT DEPLOY AND I AM INJURED AND BEING TREATED IN A HOSPITAL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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