Mazda CX-9 Service Bulletins (2021)

428 manufacturer communications on file.

September 3, 2021•Document ID: 10201768
Service Bulletin/Repair Instructions
POWER TRAIN
Mfr Comm. #:
05-001-21-3826
Date Added:
October 2, 2021
Manufacturer:
MAZDA
Summary
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil pressure switch B) stuck on, P0847:00 - Oil pressure switch No. 2 (oil pressure switch A) stuck on, P0872:00 - Oil pressure switch No. 3 (oil pressure switch A) stuck on, P0780:00 - Gear shifting malfunction, P1738:00 Automatic transaxle internal malfunction. This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been implemented to reduce contamination and improve the DTC diagnostic logic. NOTE: If the vehicle also has a delayed engagement concern, this TSB is not applicable. Refer to the instructions on MGSS (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [FW6A-EL/FW6AX-EL]) or (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [EW6A-EL/EW6AX-EL]) for proper diagnosis and repair procedure.
Associated Products (39)
2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda2 2021 Mazda Mazda6 2020 Mazda CX-5 2020 Mazda CX-9 2020 Mazda Mazda6 2019 Mazda CX-3 2019 Mazda CX-5 2019 Mazda CX-9 2019 Mazda Mazda2 2019 Mazda Mazda6 2018 Mazda CX-3 2018 Mazda CX-5 2018 Mazda CX-9 2018 Mazda Mazda2 2018 Mazda Mazda3 2018 Mazda Mazda6 2017 Mazda CX-3 2017 Mazda CX-5+ 19 more
Associated Documents
- Download MC-10201768-0001.pdf↗
September 1, 2021•Document ID: 10201863
Service Bulletin/Repair Instructions
EQUIPMENT; ELECTRICAL SYSTEM
Mfr Comm. #:
SA-019-21c
Date Added:
October 5, 2021
Manufacturer:
MAZDA
Summary
MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
Associated Products (29)
2021 Mazda CX-3 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda MX-5 2020 Mazda CX-3 2020 Mazda CX-5 2020 Mazda CX-9 2020 Mazda MX-5 2019 Mazda CX-3 2019 Mazda CX-5 2019 Mazda CX-9 2019 Mazda MX-5 2018 Mazda CX-3 2018 Mazda CX-5 2018 Mazda CX-9 2018 Mazda Mazda3 2018 Mazda MX-5 2017 Mazda CX-3 2017 Mazda CX-5 2017 Mazda CX-9+ 9 more
Associated Documents
- Download MC-10201863-0001.pdf↗
August 24, 2021•Document ID: 10200933
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Mfr Comm. #:
01-006-21-3779a
Date Added:
September 3, 2021
Manufacturer:
MAZDA
Summary
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
Associated Products (158)
2021 Mazda CX-3 2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda3 2021 Mazda Mazda6 2021 Mazda MX-5 2020 Mazda CX-3 2020 Mazda CX-30 2020 Mazda CX-5 2020 Mazda CX-9 2020 Mazda Mazda3 2020 Mazda Mazda6 2020 Mazda MX-5 2019 Mazda CX-3 2019 Mazda CX-5 2019 Mazda CX-9 2019 Mazda Mazda3 2019 Mazda Mazda6 2019 Mazda MX-5+ 138 more
Associated Documents
- Download MC-10200933-0001.pdf↗
August 17, 2021•Document ID: 10200527
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
09-025-21-3824
Date Added:
August 24, 2021
Manufacturer:
MAZDA
Summary
This service bulletin provides information regarding the proper use of the driverÃ¢ÂÂs floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.
Associated Products (189)
2021 Mazda CX-3 2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda2 2021 Mazda Mazda3 2021 Mazda Mazda6 2021 Mazda MX-5 2020 Mazda CX-3 2020 Mazda CX-30 2020 Mazda CX-5 2020 Mazda CX-9 2020 Mazda Mazda3 2020 Mazda Mazda6 2020 Mazda MX-5 2019 Mazda CX-3 2019 Mazda CX-5 2019 Mazda CX-9 2019 Mazda Mazda2 2019 Mazda Mazda3+ 169 more
Associated Documents
- Download MC-10200527-0001.pdf↗
August 5, 2021•Document ID: 10200942
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM:12V/24V/48V BATTERY; COMMUNICATION:MANUFACTURER TELEMATICS; ENGINE AND ENGINE COOLING
Mfr Comm. #:
SSPC7
Date Added:
September 3, 2021
Manufacturer:
MAZDA
Summary
SSPC7 - SPECIAL SERVICE PROGRAM -TELEMATICS COMMUNICATION UNIT BATTERY DRAIN CONCERN AND CONNECTED SERVICES NOT AVAILABLE
Associated Products (4)
2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda3
Associated Documents
- Download MC-10200942-0001.pdf↗
August 5, 2021•Document ID: 10200938
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ENGINE
Mfr Comm. #:
SA-045-21d
Date Added:
September 3, 2021
Manufacturer:
MAZDA
Summary
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. NOTE: SA-045/21 HAS BEEN SUPERCEDED TO SSPC7.
Associated Products (4)
2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda3
Associated Documents
- Download MC-10200938-0001.pdf↗
August 5, 2021•Document ID: 10200937
Service Bulletin/Repair Instructions
ENGINE; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT:ELECTRICAL
Mfr Comm. #:
SA-045-21c
Date Added:
September 3, 2021
Manufacturer:
MAZDA
Summary
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built March 20, 2021 and later.
Associated Products (4)
2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda3
Associated Documents
- Download MC-10200937-0001.pdf↗
August 3, 2021•Document ID: 10200947
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; COMMUNICATION:MANUFACTURER TELEMATICS
Mfr Comm. #:
DRW41a
Date Added:
September 3, 2021
Manufacturer:
MAZDA
Summary
DRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due to the Telematics Communication Unit (TCU) not going to sleep. In addition, some vehicles were repaired under the cancelled campaign SSPC6, which caused Connected Services to no longer work. This Dealer Rework will repair all concerns to ensure the battery drain concern does not occur and restores Connected Services, if disabled from a prior software update. All Mazda dealers will update the subject vehicles with improved TCU software. This campaign will be expanded to include additional Mazda3 and CX-30 vehicles at a later date, please watch for additional announcements.
Associated Products (4)
2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda3
Associated Documents
- Download MC-10200947-0001.pdf↗
August 2, 2021•Document ID: 10200935
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT:ELECTRICAL; ENGINE
Mfr Comm. #:
SA-045-21b
Date Added:
September 3, 2021
Manufacturer:
MAZDA
Summary
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built July 1, 2021 and later.
Associated Products (4)
2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda3
Associated Documents
- Download MC-10200935-0001.pdf↗
August 2, 2021•Document ID: 10200934
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ENGINE
Mfr Comm. #:
SA-045-21a
Date Added:
September 3, 2021
Manufacturer:
MAZDA
Summary
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built July 1, 2021 and later.
Associated Products (4)
2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda3
Associated Documents
- Download MC-10200934-0001.pdf↗
July 26, 2021•Document ID: 10199713
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
01-001-21-3761a
Date Added:
August 2, 2021
Manufacturer:
MAZDA
Summary
Some vehicles may exhibit an occasional rough idle accompanied with DTC P0300:00 (Random misfire) due to the following: 1. While closing the EGR valve, carbon deposit etc. pinched at the valve seat prevents the valve from closing completely. 2. The closed position of the EGR valve is learned improperly as it is not equipped with a position sensor. 3. While idling, the EGR gas improperly mixes with fresh air through the EGR valve that is not closed properly. 4. Misfire occurs. To eliminate this concern, the control software of the PCM has been modified (for service) to force the learning of the closed position of the EGR valve when a misfire is detected at idle.
Associated Products (8)
2021 Mazda CX-9 2020 Mazda CX-9 2019 Mazda CX-9 2019 Mazda Mazda6 2018 Mazda CX-9 2018 Mazda Mazda6 2017 Mazda CX-9 2016 Mazda CX-9
Associated Documents
- Download MC-10199713-0001.pdf↗
July 23, 2021•Document ID: 10199636
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
SA-045-21
Date Added:
August 3, 2021
Manufacturer:
MAZDA
Summary
Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built July 1, 2021 and later. Engine no start due to low battery voltage.
Associated Products (4)
2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda3
Associated Documents
- Download MC-10199636-0001.pdf↗
July 22, 2021•Document ID: 10199643
Service Bulletin/Repair Instructions
EQUIPMENT; ELECTRICAL SYSTEM
Mfr Comm. #:
DRW41
Date Added:
August 3, 2021
Manufacturer:
MAZDA
Summary
DRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due to the Telematics Communication Unit (TCU) not going to sleep. In addition, some vehicles were repaired under the cancelled campaign SSPC6, which caused Connected Services to no longer work. This Dealer Rework will repair all concerns to ensure the battery drain concern does not occur and restores Connected Services, if disabled from a prior software update. All Mazda dealers will update the subject vehicles with improved TCU software. This campaign will be expanded to include additional Mazda3 and CX-30 vehicles at a later date, please watch for additional announcements.
Associated Products (2)
2021 Mazda CX-5 2021 Mazda CX-9
Associated Documents
- Download MC-10199643-0001.pdf↗
July 19, 2021•Document ID: 10199719
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
09-023-21-3820
Date Added:
August 3, 2021
Manufacturer:
MAZDA
Summary
Some customers may complain that the rear console / cup holder area is warming. The warming is caused by heat radiating from the rear heater core, which is located under the console. The warm air created by the heater core escapes through small gaps and carries heat along the inner walls of rear console / cup holder, causing an increase in temperature.
Associated Products (6)
2021 Mazda CX-9 2020 Mazda CX-9 2019 Mazda CX-9 2018 Mazda CX-9 2017 Mazda CX-9 2016 Mazda CX-9
Associated Documents
- Download MC-10199719-0001.pdf↗
July 19, 2021•Document ID: 10199714
Service Bulletin/Repair Instructions
WHEELS
Mfr Comm. #:
02-002-21-3769a
Date Added:
August 2, 2021
Manufacturer:
MAZDA
Summary
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.
Associated Products (46)
2021 Mazda CX-3 2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda3 2021 Mazda Mazda6 2021 Mazda MX-5 2020 Mazda CX-3 2020 Mazda CX-30 2020 Mazda CX-5 2020 Mazda CX-9 2020 Mazda Mazda3 2020 Mazda Mazda6 2020 Mazda MX-5 2019 Mazda CX-3 2019 Mazda CX-5 2019 Mazda CX-9 2019 Mazda Mazda3 2019 Mazda Mazda6 2019 Mazda MX-5+ 26 more
Associated Documents
- Download MC-10199714-0001.pdf↗
July 15, 2021•Document ID: 10199731
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
SSPC6c
Date Added:
August 3, 2021
Manufacturer:
MAZDA
Summary
(PERMANENTLY CANCELLED CAMPAIGN) - SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: Please read the dealer email sent today, 7/15/2021. This campaign has been cancelled. Make sure all USB drives with SSPC6 Software are erased and reformatted.
Associated Products (2)
2021 Mazda CX-5 2021 Mazda CX-9
Associated Documents
- Download MC-10199731-0001.pdf↗
July 14, 2021•Document ID: 10199730
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
SSPC6b
Date Added:
August 3, 2021
Manufacturer:
MAZDA
Summary
(PAUSE ALL REPAIRS!) - SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: Please read the dealer email sent today. Attention: Please pause all repairs for this SSP due to the repair procedure needing to be updated. We will advise here when repairs can resume. Any repairs in progress should cease.
Associated Products (2)
2021 Mazda CX-5 2021 Mazda CX-9
Associated Documents
- Download MC-10199730-0001.pdf↗
July 12, 2021•Document ID: 10199729
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
SSPC6a
Date Added:
August 3, 2021
Manufacturer:
MAZDA
Summary
SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: On certain subject 2021 MY CX-5 & CX-9 vehicles, the electronic control unit (ECU) may not enter the power-saving mode under certain conditions, and a dark current may continue to flow even after the engine is turned off. If the vehicle is left unused in this condition over several days, the battery may drain and cause a no-start issue. This is due to the inappropriate software of the Telematics Communication Unit (TCU). To eliminate this concern, the Telematics Communication Unit (TCU) software has been modified.
Associated Products (2)
2021 Mazda CX-5 2021 Mazda CX-9
Associated Documents
- Download MC-10199729-0001.pdf↗
July 10, 2021•Document ID: 10199728
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
SSPC6
Date Added:
August 3, 2021
Manufacturer:
MAZDA
Summary
SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: On certain subject 2021 MY CX-5 & CX-9 vehicles, the electronic control unit (ECU) may not enter the power-saving mode under certain conditions, and a dark current may continue to flow even after the engine is turned off. If the vehicle is left unused in this condition over several days, the battery may drain and cause a no-start issue. This is due to the inappropriate software of the Telematics Communication Unit (TCU). To eliminate this concern, the Telematics Communication Unit (TCU) software has been modified.
Associated Products (2)
2021 Mazda CX-5 2021 Mazda CX-9
Associated Documents
- Download MC-10199728-0001.pdf↗
July 9, 2021•Document ID: 10199641
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY
Mfr Comm. #:
15-002-21-3812
Date Added:
August 3, 2021
Manufacturer:
MAZDA
Summary
Some customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may also be found in the center display. DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction). DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction) is stored in the FSC module and cannot be erased. This concern may be caused by a hardware failure of an internal device of the FSC, which results in a malfunction detection. To eliminate this concern, the production process of the FSC has been modified.
Associated Products (24)
2021 Mazda CX-3 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda2 2021 Mazda Mazda6 2021 Mazda MX-5 2020 Mazda CX-3 2020 Mazda CX-5 2020 Mazda CX-9 2020 Mazda Mazda6 2020 Mazda MX-5 2019 Mazda CX-3 2019 Mazda CX-5 2019 Mazda CX-9 2019 Mazda Mazda6 2019 Mazda MX-5 2018 Mazda CX-3 2018 Mazda CX-5 2018 Mazda CX-9 2018 Mazda Mazda3+ 4 more
Associated Documents
- Download MC-10199641-0001.pdf↗

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