Mazda CX-5 Complaints (2017)

150 consumer complaints on file.

#11454794March 2, 2022
ELECTRICAL SYSTEM
The Mazda connect touch screen in the center display doesn't always accept touch commands properly and regularly operates by itself (ghost touch) while in drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453101February 20, 2022
UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: Infotainment screen goes haywire changing music stations, turning on/off lights, making phone calls while the car is driving in motion. The problem happened multiple times and it can happen anytime. Yes, it is available for inspection. How was your safety or the safety of others put at risk? Answer: Puts the driver and other cars at risk because driver gets freaked out by changing stations, turning on/off lights, calls being made, etc. Has the problem been reproduced or confirmed by a dealer or independent service center? Answer: Not yet. I plan to take to the dealer hope there is a recall for this issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Answer: No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Answer: No warning signals, messages or other indicators.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451570February 11, 2022
ELECTRICAL SYSTEM
The car battery does not get fully charged even after long trips and continuous use of the vehicle. It has been so ever since the vehicle was purchased brand new and maintained meticulously with all service performed on-time at the dealership. Even after long trips exceeding 350 miles, the battery would charge only up to 50% (12.2 volts) and never to 100% (12.7 volts). Thereafter it would quickly discharge to Low (<11.9 volts) if a few shorter trips were made. Upon bringing this to the dealer’s attention while the car was still under warranty, they ran a battery and alternator test and quickly dismissed the issue saying that both the battery and alternator were working fine. Nevertheless, in just two years the OEM battery failed from constantly being in a state of low charge, despite using the vehicle regularly for long trips. Because the dealer refused to honor the warranty, I had to replace with a new battery at my own cost. Now the new battery doesn’t charge beyond 50% (12.2v) either, and I have to routinely charge it every few days to full (12.7v) with an external battery charger just so the battery doesn’t die and either gets me stranded on the road (safety issue for myself and others) or damages computers/other electrical components (reliability and repair issue).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451580February 11, 2022
SERVICE BRAKES
The brake pads on this vehicle wear out prematurely, despite not using them aggressively. All four brake pads on the SUV wore out in less than the first 16,000 miles (first 3 years) and had to be replaced. The braking has also aways been “soft” and the car takes longer to come to a full-stop in the event urgent braking has to be done in traffic. The rotors have corroded prematurely too, despite keeping the car very clean and dry as a matter of habit. The dealer dismissed this issue stating the brakes were fine, as if this was the first car I was driving. I do not engage in hard stops, or perform sudden, jerky, brake applications and yet the brake pads wore out to almost nothing. All the other cars that I’ve owned historically had their brake pads last for 6-8 years of normal driving while this car wore them down in just 3 years. Premature brake pad wear can be a huge safety issue since an unsuspecting driver may not be aware of it and can result in an accident on the road from the vehicle not being able to come to a full stop in time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451584February 11, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: WARNINGS
The Adaptive Cruise Control system (collectively including the Lane Departure Warning, Forward Collision Warning, Smart city brake support etc.) on this SUV stops working abruptly and randomly while the car is in operation on the road. This is a major safety concern as it can crash into a leading vehicle in absence of adaptive cruise capabilities. The system generally resets or starts working again after a 5-10 minutes, but there is no rhyme or reason why it stopped working or when it would start again. It has happened in cloudy, harsh cold weather, and also on a bright, warm sunny day. This makes the ACC unreliable. The dealer could not reproduce the malfunction, as generally the car is stationary in the workshop or isn’t driven for a long enough time while testing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451585February 11, 2022
STRUCTURE:BODY
The underside frame/carriage of the vehicle developed corrosion in just the first three years. Granted it is surface corrosion, and not a perforation, still it is not something that a customer expects in the first 3-5 years of owning a vehicle. This indicates a low level of anti-corrosion treatment to the metallic parts of the undercarriage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451587February 11, 2022
STRUCTURE:BODY
The vehicle has a poor quality of paint which chips quite easily upon the slightest impact by road debris. I purchased this SUV brand new in Soul Red color, newly launched for 2017, and soon discovered that the paint was chipping away in various spots exposing the clear coat. This started happening immediately after buying the car and continues to this day at 20,000 miles. Every time we would go on a highway trip (not off-roading), the paint would chip in new spots (hood, fenders etc.) upon the slightest impact with small, everyday highway debris. The dealer dismissed it and stated that this is “normal”, as if I was new to driving and maintaining cars. I have always kept the car clean, washed, and waxed so I was terribly disappointed when this started happening. It has reduced the resale value of the car without a doubt, and will certainly initiate body corrosion in places where the paint has chipped. I have been forced to use paint touch-up in different spots just to maintain the cosmetic look and stop corrosion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444418December 20, 2021
UNKNOWN OR OTHER
The car display turns on and off, creating distraction and inability to control car setting, including safety capabilities. This display was replace by an authorized dealer on August 2020 but in September 2021 the display start given the same issues that concern my safety and the safety of my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444481December 20, 2021
ENGINE
The contact owns a 2017 Mazda CX-5. The contact stated while driving 20 MPH, the vehicle stalled. The contact stated there was no warning light illuminated. The vehicle was not drivable. The contact towed the vehicle to her daughter's residence. The contact then towed the vehicle to a local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436789October 14, 2021
VISIBILITY/WIPER
One day last month, my front winsheild wipers were going very slowly when I turned them on the Auto setting (maybe 1/4 of normal speed, which is not correct). If I switched it to Lo or Hi they worked fine. A couple of days later the wipers always wiped in the very slow mode (1/4 of the speed of normal wipers), then after a 1/2 hour of driving they stopped altogether. It was raining quite hard at the time and I could not see through the winsheild, so I had to pull over anytime there was someone behind me and roll down the windows so I could see. I had my 11 year old son in the car with me and was terrified we could have been hurt or I could have run into someone or another vehicle because I could not see. I was close enough to limp along slowly and drove to the nearest Mazda dealer. They ended up replacing my vehicle's front BCM (body control module) which cost me $550 and that has fixed the issue. This is the same issue to the Mazda 3's that were recalled recently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436705October 13, 2021
VISIBILITY/WIPER
Windshield wiper stopped working all of a sudden.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429854August 20, 2021
ELECTRICAL SYSTEM
The Mazda Connect touch screen in the center display doesn't always accept touch commands properly and regularly operates by itself (ghost touch) while in drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429498August 17, 2021
SERVICE BRAKES
Drivers side emergency brake drags just enough to prematurely wear inner brake pad down to the metal. 60,000 miles on car. All other pads are at 50% wear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425667July 20, 2021
UNKNOWN OR OTHER
I am experiencing a Ghost Touch issue on my Infotainment system. There has been a recall for Maxda 3 but not for Maxda CX5. On the website I am seeing several complaints about Ghost touch issue where the screen randomly clicks buttons and changes by itself. My warranty ended on Oct 2020 so Mazda would not help resolve this issue as part of recall or warranty. My mileage is still under 30K miles. Mazda service department reviewed it and accepted that it is a manufacturer issues on the touch screen. I am hoping that if there are enough complaints on Mazda CX5, you can help the customers here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421123June 16, 2021
VISIBILITY/WIPER
The front wipers stopped working. Fuse is ok. No power to wiper motor. Washer still works. Rear wiper works.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418247May 23, 2021
UNKNOWN OR OTHER
The entertainment display starts going haywire when the car is stopped. Changes channels on and inputs totally randomly. Very dangerous when I start driving. Cuts off phone calls etc.This happens everyday since I purchased the vehicle about six months ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414917May 3, 2021
VISIBILITY/WIPER
MY SUNROOF JUST EXPLODED WHILE I WAS DRIVING DOWN THE ROAD. I HAVE A DASH CAM WHICH CAPTURED ABSOLUTELY NOTHING IMPACTING THE GLASS. IT JUST BURST'.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407948April 13, 2021
FUEL/PROPULSION SYSTEM
DRIVING ON EXPRESSWAY 65MPH WITH JUST UNDER A QUARTER TANK OF GAS AND ENGINE CUT OFF ON ITS OWN. MY SON WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD, BUT WAS VERY DANGEROUS AS IT WAS A VERY BUSY HIGHWAY. I FEEL THAT THE FUEL PUMP IS DEFECTIVE AT HIGHWAY SPEEDS. HAD VEHICLE IMMEDIATELY TOWED TO CLOSEST DEALER. I WAS CHARGED A DIAGNOSTIC FEE. AGAIN, I FEEL IT IS A WEAK DESIGN OF THE FUEL PUMP AND DANGEROUS TO DRIVE AT HIGHWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403642March 18, 2021
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
THE CAR STALLED WHILE IN MOTION ON THE HIGHWAY WITH 56 MILES LEFT IN THE GAS TANK. THIS CAUSED A VERY DANGEROUS SITUATION DUE TO THE FACT THAT I COULD NOT ACCELERATE AT ALL, AS THE TRAFFIC WAS SPEEDING PAST. I HAD TO COAST THROUGH TRAFFIC TO THE SAFETY OF THE SHOULDER OF THE ROAD. ONCE THE VEHICLE CAME TO A STOP, IT WOULDN'T RESTART AND IT SEEMED AS IF IT NEVER ACTUALLY STOPPED TRYING TO RESTART. I NOTICED A FEW THINGS DURING THIS SITUATION. 1. THE CHECK ENGINE LIGHT CAME ON 2. ALL THE DASH BOARD LIGHTS APPEARED TO COME ON 3. THE EMERGENCY BRAKE AND HOLD BUTTON FOR CITY PARKING BRAKE WERE FLASHING AT THE CENTER COUNSEL 4. THE DASHBOARD WARNINGS ROTATED BETWEEN, CITY PARKING BRAKE, PARKING BRAKE, CRUISE SYSTEM DISABLED 5. THE BATTERY FINALLY DIED AFTER SEVERAL MINUTES OF THIS HAPPENING MY FAMILY AND I WERE BROUGHT TO SAFETY BY A STATE TROOPER AND HAD THE VEHICLE TOWED TO A GAS STATION. WE FILLED THE GAS TANK, JUMPED THE CAR AND IT HAS NOT HAD THE ISSUE SINCE. UNFORTUNATELY THE REAR LIFT GATE HAS ONLY WORKED ONE TIME AFTER THE EVENT BUT I AM NOT SURE WHAT IS GOING ON THERE. I HAD THIS SAME ISSUE HAPPEN ONCE IN 2019, AND THE VEHICLE RESTARTED. I TOOK IT TO A MAZDA DEALER AND THEY SAID IT MAY HAVE BEEN BAD GASOLINE. THE VEHICLE ISSUE SEEMS TO MATCH A SIMILAR ISSUE MENTIONED IN RECALL 3719F.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398465March 1, 2021
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
THE INFOTAINMENT DISPLAY WILL REBOOT CONTINUOUSLY, IN WEATHER BELOW 60 DEGREES, AND WILL NOT STABILIZE UNTIL THE CAR IS WARMED. DURING THIS TIME YOU ARE UNABLE TO ACCESS ANY OF THE FEATURES. THIS CAN TAKE 20 MINUTES OR MORE. IT HAS BEEN AN ISSUE FOR ABOUT A YEAR, AND OTHERS HAVE HAD THE SAME PROBLEM WITH NO RESOLUTION OR EXPLANATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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