Mazda CX-5 Complaints (2017)

150 consumer complaints on file.

#11672205July 9, 2025
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
The contact owns a 2017 Mazda CX-5. The contact stated that the navigation was system rebooting and not connecting with the satellite. There were no warning lights illuminated. The vehicle was taken to the local dealer where the Firmware was updated. The vehicle was repaired, but another failure occurred. The contact stated that the navigation system was inoperable. There was a compass symbol being displayed. The mechanic informed the contact that the navigation sim card chip needed to be replaced. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664916June 4, 2025
POWER TRAIN
Rear differential began to leak. Mechanics (3) looked at the part and discovered play in both right and left side axles leading into rear differential along with loud clanking noises inside the differential itself. Seal areas on both sides of unit had extensive play. Diagnosed with worn gears inside rear differential. Vehicle is only 8 years old (bought brand new) and has 74,110 miles. Complaint filed with Mazda claiming that gears and rear differential should not have failed given the mileage. Mazda has advised me that the car was out of warranty (5yrs/60k mileage) that the repairs were not covered. They wanted me to drive my car to a local Mazda dealer but I declined since driving it may/would have caused more damage to differential. Advised them to have their mechanic go to my local repair facility where part was replaced and pick up the differential for verification. Research online has indicated other owners has suffered identical issues. Have not heard anything back from Mazda. Total cost to replace $3,993.49
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658843May 5, 2025
UNKNOWN OR OTHER
My vehicle has had the "Ghost Touch" issue that has been reported on many Mazda vehicles and even had a recall for the 2014-2016 models since I got the car in 2018. Mazda has refused to do a recall or cover repairs even though it's still being reported as an issue on multiple different models of Mazda. This happens on a constant basis and just keeps getting worse. Here is the original recall notice from NHTSA: https://static.nhtsa.gov/odi/tsbs/2019/MC-10164268-0001.pdf
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658658May 3, 2025
UNKNOWN OR OTHER
Infotainment system "touch" screen doesn't work and I experience "ghost" touching where it's as if someone is actually pressing the screen to toggle between the different functions, raise/lower the volume, etc., when my hands are no where near the screen. It's a very dangerous distraction when it happens while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649339March 19, 2025
AIR BAGS
The contact owns a 2017 Mazda CX-5. The contact stated that while driving 30 MPH, the air bag warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the air bag connector. The vehicle was repaired, but the failure reoccurred 9,000 miles later. The vehicle was taken back to the dealer, who again diagnosed a failure with the air bag connector. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645743March 1, 2025
POWER TRAIN
Rear differential failed at roughly 80,000 miles. Depending on failure, unexpected loss of traction or a locking up of the drivetrain could occur. We were lucky to catch it before then. Dealer confirmed issue with no clear cause. No warning lamps/messages/etc indicated that the part was failing. The only thing we noticed was increased highway noise, which could easily be ignored by someone who is not as aware of good/bad car noises.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645571February 28, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The rear camera dose not always display on the LCD screen, likely due to the ghosting issue with the infotainment system which randomly cuts in and out. This poses a safety hazard when backing up. Despite repeated complaints from other owners as well regarding the LCD screen, Mazda will not cover cost of replacing the LCD screen. I had a 2014 Mazda 3 for which there was a recall for the same issue and they covered it. So I don't understand why they won't do it for this vehicle. Being able to see what is behind the vehicle when backing up is a safety concern. I provided date of most recent occurrence, but this has happened multiple times before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645438February 27, 2025
POWER TRAIN
Car was making popping noise, got it checked out at mechanic. Said rear differential had metal in the oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641988February 11, 2025
UNKNOWN OR OTHER
Touchscreen continues to change to different screens Ghost touch screen malfunction is know to dealer as prior year models have also had problems and recall was issued Dealer won’t cover cost of repair as it’s out of warranty This just started so I wouldn’t have known during warranty The dealer will repair for $750 which is not fair as it’s a known problem It is very distracting while driving and even if I turn the display off it will come back on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631652December 19, 2024
ENGINE
Coolant leak, caused engine failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619731October 14, 2024
UNKNOWN OR OTHER
The vehicle – display has a ghosting issue with the screen keeps on changing without me, touching the controls. It will switch from one function to another function independently, and sometimes the screen goes blank. This display was replaced under recall in 2020 and I’m starting to have similar problems now in 2024 for the last 10 months. When the screen goes blank, this compose a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619748October 14, 2024
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Twice now, my 2017 Mazda CX-5 stalled on the highway with a check engine light popping up--both times was driving around 60-70mph for a couple of hours and had about a quarter tank of gas left. The first time, no code was found, but the second time, after a deeper diagnostic, the dealership found a P0192 code. After reading here and many other places online, based on the code and the car's behavior, it really sounds like the Denso low-pressure fuel pump is to blame; that's the source of the recall for 2018 and 2019 Mazda CX-5s experiencing this same issue [XXX] ). If the 2017 model also uses that fuel pump, why isn't it included in the recall? If this dangerous and erratic car behavior is due to a faulty part, it really should be covered by the recall. Shame on you, Mazda. Lives are at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615488September 19, 2024
ELECTRICAL SYSTEM
There is a known issue of "Ghost Touching" on the infotainment system on 2017-2020 Mazda's. The ghost touching causes the infotainment center to randomly self-select options on the screen, which is highly distracting. The following are experiences I've had while driving (sometimes going 70MPH on the interstate), where my infotainment center begins to make selections on it's own: Unpausing paused music Making random phone calls Opening text messages and selecting the reply button Flipping between screens continuously Ending phone calls This is extremely distracting and dangerous. Mazda is aware of this issue. I had my screen replaced in 2020, and replaced with another faulty screen that I now have to get replaced again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614199September 12, 2024
ELECTRICAL SYSTEM
This car has an issue with 'ghost touches' on the infotainment screen. We had it replaced under warranty in January 2020, and the same issue is happening again. Searches online show this is a widespread problem and Mazda wants to charge $1,000 to fix it this time. It is a distraction, turns music on/off volume up/down and can cause dangerous unexpected distractions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600290July 8, 2024
ELECTRICAL SYSTEM
Vehicle Infotainment Center - the touch screen will automatically select options and click options while driving, causing a distraction and most recently attempting to enable a child lock. It will do it while the car is both driving and while stopped. It will randomly do it on both the Radio Screen and the Navigation screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596575June 25, 2024
UNKNOWN OR OTHER
The infotainment system has a known problem called "Ghost Touch". The screen will randomly change from am to fm radio, make phone calls on its own, change screen during navigation. Mazda knows of the issue with this model. This should be a recall as it can severely distract a person while driving. Mazda says this is not under warranty even though I have extended warranty and the millage is only 32,000. Please make this a recall before a serious accident occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590854May 27, 2024
ENGINE
Cx 5 2017 mazda. Purchase at the mazda dealership in 2021. Car has been burning oil. At 2000mils my oil level on the dipstick is at the lowest mark. I have to add 1gt oil to bring the mark to the correct level.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588212May 11, 2024
UNKNOWN OR OTHER
The sunroof exploded while driving on the interstate. The noise was terrifying and I didn't know what it was at first so I slid the sunroof cover open a little and glass started coming down. I pulled over the interstate (dangerous in addition to the glass) and the sunroof had exploded. I was not going under an overpass and no vehicles in front of me, nor did I hit anything that kicked up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584220April 20, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, UNKNOWN OR OTHER
The center screen started self selecting on its own, and randomly choosing options that included going into the setting for Adas system and turning stuff off and on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583185April 15, 2024
VISIBILITY/WIPER
Exact same issues as NHTSA Recall No.19V-272 -- Manufacturer Recall No. 3219D. -- Affected P/N: TK52-675XO B
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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