Kia Optima Complaints (2012)

1,029 consumer complaints on file.

#10492890January 14, 2013
STEERING, SUSPENSION
THE VEHICLE DRIFTS LEFT AND RIGHT CONSTANTLY AND SUBSTANTIALLY, WE HAVE TAKEN IT TO THE DEALER MORE TIMES THAN I CAN COUNT. SAME CONCLUSION EVERY TIME. ADJUSTED, AND VEHICLE IS WITHIN SPECIFICATIONS. THEY HAVE NOT AND REFUSE TO ACKNOWLEDGE THERE IS A SERIOUS ISSUE. AS OF JANUARY 8TH 2013, OVER ONE YEAR SINCE PURCHASING THE PROBLEM, IT STILL EXISTS. WE RECENTLY WAS IN A MINOR ACCIDENT BECAUSE OF THIS PROBLEM. ON A TIGHT ROAD WITH LITTLE OR NO ROOM FOR WAIVER, WE STRUCK ANOTHER VEHICLES MIRROR WITH OURS AT 70MPH. LUCKILY THERE WAS ONLY SUPERFICIAL DAMAGE BESIDES BOTH OF US DECIDING WE ARE NOT DRIVING THIS CAR AGAIN DUE TO THE SAFETY OF OUR CHILDREN AND OURSELVES. WE ARE CURRENTLY PURSUING A LEMON CLAIM ON THE VEHICLE. BALE KIA AND CRAIN KIA BOTH HAVE TOLD US THE SAME THING, COULD NOT DUPLICATE AND VEHICLE IS WITHIN SPECIFICATIONS, TSB #032. ACCORDING TO THEM THEY ARE ASSUMING WE ARE MAKING THIS UP. ALONG WITH THE 30+ OTHER COMPLAINTS FOUND ON HERE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10490840January 2, 2013
SEATS
THE DRIVE AND PASSENGER SEATS ARE TO LOW IN THIS CAR. ALMOST HAD AN ACCIDENT BECAUSE MY WIFE WHO IS 5' TALL CANT SIT HIGHER THAN THE SIDEVIEW MIRRORS, AND THEY BLOCK HER VIEW. I TEST DROVE THE CAR WHEN WE BOUGHT IT, SO DIDN'T SIT TO LOW FOR ME BEING 6' TALL. THIS IS A SERIOUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488682December 13, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THERE WAS A GRINDING NOISE COMING FROM THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND AFTER INSPECTION, THEY INFORMED HER THAT THE FRONT AXLE SHAFT DETACHED FROM THE TRANSMISSION. THE TECHNICIANS REMOVED AND REPLACED THE RIGHT AXLE SHAFT, AND ALSO REASSEMBLED AND RE-TESTED THE VEHICLE. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487991December 11, 2012
ENGINE AND ENGINE COOLING
STRONG SMELL OF EXHAUST INSIDE PASSENGER AREA OF CAR. SMELL BY 4 OF 5 PASSENGERS. CAR WAS A RENTAL, SO I DO NOT KNOW THE VIN ORE EVEN THE MODEL YEAR. WITH < 10,000 TOTAL VEHICLE MILES, IT MAY HAVE BEEN A 2012. I DID FIND THIS NOTE ONLINE REGARDING A SIMILAR PROBLEM WTIH HYUNDAI SONATA, THAT MAY OR NOT BE RELATED. ( FYI-MY 2011 SONATA SMELLS LIKE EXHAUST INSIDE THE CAB OF THE CAR UNLESS I KEEP THE BUTTON PUSHED FOR "INSIDE AIR CIRCULATION". I CALLED THE DEALER AND AS IT TURNS OUT, THIS IS A COMMON PROBLEM WITH THIS MODEL. A HOSE HAS TO BE REPLACED ON THE EXHAUST SYSTEM.HYUNDAI IS AWARE OF THE PROBLEM BECAUSE MANY PEOPLE HAVE COMPLAINED ABOUT THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487840December 10, 2012
POWER TRAIN
AFTER WARMING UP ENGINE I DROVE ONTO THE ROAD AND ONTO A FREEWAY ENTRANCE RAM A QUARTER MILE FROM MY HOME. WHILE ENTERING THE FREEWAY, THE CAR "LOST POWER", IE NO THROTTLE RESPONSE, CAR WOULD NOT GO FASTER THAN 60 MPH. RPM WAS PEAKING OVER 3,000 RPM (HIGHER THAN NORMAL). I PUT THE AUTO/MANUAL FLOOR-SHIFT INTO MANUAL AND THE DASH SHOWED 4TH GEAR. I SHIFTED BACK AND FORTH BETWEEN AUTO AND MANUAL WITH THE SAME RESULTS SEVERAL TIMES, 4TH GEAR, OVER 3,000 RPM, LOSS OF POWER (NO THROTTLE RESPONSE), MAX SPEED 60 MPH. I NEARLY GOT REAR ENDED, CARS WERE DODGING ME. I WAS ABOUT TO PULL OFF THE ROAD AND EVERYTHING RETURNED TO NORMAL. I READ A SIMILAR REPORT A FEW MONTHS AGO FROM ANOTHER "NEW" OWNER OF AN OPTIMA AND THE DEALERSHIP "COULDN'T FIND" ANYTHING WRONG. I NOW HAVE READ LOTS OF WARRANTY-DENIED HORROR STORIES WITH KIA. THIS SEEMS LIKE A TRANSMISSION PROBLEM. I IMAGINE IT COULD BE A "COMPUTER PROBLEM" AS THERE ARE LOTS OF COMPUTERS IN THESE NEW CARS. I CAN'T FIND ANY TSB'S LISTED FOR TRANSMISSION RELATED PROBLEMS, BUT AM WONDERING HOW MANY OTHERS HAVE THIS "ELUSIVE" CONDITION? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487571December 6, 2012
TIRES
THIS COMPLAINT IS ABOUT THE ONE OF MY TIRES. DURING AN OIL CHANGE AT THE DEALERSHIP WHERE I PURCHASED THE CAR, THE DEALERSHIP REPRESENTATIVE NOTIFIED ME OF A BUBBLE IN ONE OF THE TIRES. I PURCHASED THE CAR OCT (28), 2011. I DON'T KNOW THE EXACT DATE OF THE TIRE BUBBLE NOTIFICATION BY THE DEALER REP, BUT IT WAS DURING THE 2011 CALENDAR YEAR. THE REP STATED THAT UNFORTUNATELY THE DEALERSHIP DOES NOT WARRANTY THE TIRES! IS THERE ANY RECOURSE TO HAVE THAT OR ALL THE TIRES REPLACED? THE TIRE (ALL FOUR) IS A HANKOOK OPTIMO H431 225/45 R18 . 95V, RADIAL TUBELESS, MADE IN KOREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483982November 11, 2012
STEERING, SUSPENSION, ELECTRICAL SYSTEM
I BOUGHT THIS KIA OPTIMA SX IN MAY 2012 BECAUSE IT'S A BEAUTIFUL CAR, BASICALLY WITH NO HESITATION. MY FIRST DAY DRIVING IT, I THOUGHT THE STEERING FELT A LITTLE DIFFERENT, TIGHT, AND PULLED TO THE LEFT AND RIGHT AND VERY HARD TO KEEP IT GOING STRAIGHT. I THOUGHT TO MYSELF, WELL IT'S A BRAND NEW CAR AND HAS TO BE BROKEN IN A LITTLE MAYBE. ABOUT 500 MILES IN, PROBLEM DIDN'T GO AWAY, TOOK IT TO THE DEALER, THEY INSPECTED THE ALIGNMENT, SAID ALIGNMENT WAS OK, BUT THE PSI IN TIRES WAS A LITTLE OFF AND THAT IT SHOULD FIX THE ISSUE. NOTHING HAS CHANGED. WEEK LATER I TOOK IT IN AGAIN. WAS TOLD EVERYTHING IS UP TO SPEC, AND WAS TOLD I AM THE FIRST PERSON TO REPORT THIS KIND OF ISSUE WITH THE CAR. I GO HOME THAT NIGHT AND GOOGLE OPTIMA STEERING PROBLEM...THE SEARCH ENGINE GOES NUTS!!! THIS IS A ISSUE WITH THE OPTIMA SINCE 2011!!! I'M A TRUCK DRIVER AND I CAN BARELY STEER THIS CAR!!! HOW CAN THIS BE SAFE ON THE ROADS??? THERE IS THOUSANDS OF COMPLAINTS OF THIS EXACT PROBLEM!! WHEN MY WIFE DRIVES IT SHE TELLS ME SHE CAN'T EVEN TAKE A DRINK OF HER SODA BECAUSE SHE HAS TO PAY SO MUCH ATTENTION TO HOLDING THE WHEEL STRAIGHT!! I FEEL THE SAME WAY!! COME ON KIA!!! COME ON D.O.T. IT'S ONLY JUST A MATTER OF TIME BEFORE THIS CAR CAUSES A SERIOUS ACCIDENT!! OBVIOUSLY THE ELECTRONIC POWER STEERING ISN'T SAFE!! SO RECALL IT!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481453October 22, 2012
POWER TRAIN
WHILE DRIVING APPROXIMATELY 25MPH I HEARD A LOUD 'BANG'. SHORTLY THEREAFTER, MY OPTIMA WOULD PERIODICALLY SHIFT GEARS VERY ROUGHLY ON DOWNSHIFTS. THERE WAS ALSO A 'CLANKING' NOISE PRESENT ON THE ROUGH DOWNSHIFTS OR WHEN THE OPTIMA WAS SHIFTED INTO REVERSE. UPSHIFTS WHILE ACCELERATING SEEMED TO FUNCTION NORMALLY. I IMMEDIATELY BROUGHT THE CAR TO THE DEALERSHIP WHERE IT WAS PURCHASED. THE DEALERSHIP DETERMINED A BOLT HAD SNAPPED ON THE TRANSMISSION MOUNT CAUSING THE TRANSMISSION TO KNOCK INTO THE ENGINE WHEN IT SHIFTED. IT WAS THE BELIEF OF THE DEALERSHIP THAT THE BOLT HAD BEEN UNDER TORQUED WHEN IT WAS ASSEMBLED IN THE FACTORY. THE SUBFRAME AND A DENTED PIECE OF THE EXHAUST HAD TO BE REPLACED. THIS SEEMS VERY DANGEROUS TO ME, ESPECIALLY HAD IT OCCURRED ON AN EXPRESSWAY AT A HIGH RATE OF SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479639October 10, 2012
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, EQUIPMENT ADAPTIVE/MOBILITY
GAS PEDAL WOULD NOT WORK. AVIS PUTS RUBBER FLOOR MATS OVER CLOTH FLOOR MATS THAT HAVE HOOKS EMBEDDED IN TIME TO HOLD THE FACTORY FLOOR MATS IN PLACE. I DID NOT KNOW THEY HAD DID THIS. OVER THE COURSE OF SEVERAL HOURS OF DRIVING THE RUBBER FLOOR MAT SLID FORWARD UNDER THE GAS PEDAL RENDERING IT INOPERABLE; I COASTED OVER TO SIDE OF ROAD AND DISCOVERED THE PROBLEM, PULLED THE RUBBER FLOORMAT BACK TOWARDS THE FRONT SEAT AND IT HAPPENED A 2ND TIME A FEW HOURS LATER WHERE I LOST COMPLETE USE OF THE GAS PEDAL SO I PUT THE RUBBER MATS IN THE TRUNK. I REPORTED THIS TO AVIS. AN AVIS REP SAYS THIS IS A STANDARD CORPORATE POLICY SO THEY CAN SAVE WEAR ON THE CLOTH RUG STYLE FLOOR MATS. I ASKED THEM TO REEXAMINE THEIR CORPORATE POLICY. I HOPE YOUR AGENCY CAN REVIEW THIS PRACTICE AND MAKE A RECOMMENDATION TO AVIS. WITH ALL THE ISSUE SURROUNDING CAR ACCELERATOR PEDALS AND AFTER MARKET FLOOR MATS JAMMING THEM IT SEEMS THEY HAVE TAKEN LEAVE OF COMMON SENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476817September 24, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED THE RPMS REVVED ABNORMALLY HIGH BUT THE VEHICLE FAILED TO ACCELERATE PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 400 AND THE CURRENT MILEAGE WAS 10,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475903September 19, 2012
SERVICE BRAKES
WHILE MOVING FORWARD AT APPROXIMATELY 5MPH, BRAKES WERE APPLIED TO STOP VEHICLE AND BRAKE WARNING LIGHT ILLUMINATED. SO FAR THE DEALERSHIP HAS REPLACED THE BRAKE BOOST PUMP- 3 TIMES, THE BRAKE VACUUM PUMP- 1 TIME, AND THE PARKING BRAKE SWITCH- 1 TIME. NONE OF THESE FIXES HAS FIXED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473189August 31, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 5 MPH WITH THE ECONOMY MODE ACTIVATED, THERE WAS A DELAYED RESPONSE UPON ENGAGING THE ACCELERATOR PEDAL. THE VEHICLE WAS ABLE TO CONTINUE IN OPERATION. THE FAILURE RECURRED ON TWO DIFFERENT OCCASIONS. THE CONTACT EVENTUALLY DEACTIVATED THE ECONOMY MODE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE REMAINED AT THE DEALER FOR FURTHER INVESTIGATION. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469678August 8, 2012
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
WAS SITTING AT LIGHT AND WENT TO TAKE OFF CAR FELT LIKE IT DIDN'T WANT TO SHIFT INTO GEAR AND HAD A LOUD ROUGH GRINDING NOISE, ALL LIGHTS ON THE DASHBOARD CAME ONE. BRAKE LIGHT, CHECK ENGINE LIGHT, COOLANT, ETC AND NONE OF THE GAUGES WERE WORKING. I STOPPED AT THE STORE AND WENT TO LEAVE THE CAR WOULD START UP BUT WOULDN'T GO INTO GEAR, IT WAS STUCK IN PARK. I HAD TO GET IT TOWED TO THE DEALERSHIP TO HAVE IT LOOKED AT. I HAD JUST HAD THIS SAME PROBLEM 1 WEEK AGO WHERE ALL THE LIGHTS WERE ON AND THE GAUGES WEREN'T WORKING AND THE DEALERSHIP HAD SUPPOSEDLY REPLACED THE FUSE PANEL BOX BUT THAT APPARENTLY DIDN'T FIX THE PROBLEM. I THINK THAT IT'S A COMPUTER OR ENGINE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469278August 6, 2012
SERVICE BRAKES
WHILE MAKING A LEFT TURN FROM TRAFFIC SIGNAL, BRAKE WARNING LIGHT ILLUMINATED. DEALERSHIP HAD JUST REPLACED BRAKE BOOST PUMP BECAUSE OF SAME PROBLEM. PARKING BRAKE WAS NOT ENGAGED, NO OTHER INDICATIONS WERE NOTED. VEHICLE BEING REPORTED TO THE STATE UNDER THE LEMON LAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469063August 3, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT THE FLOOR MAT ON THE DRIVER SIDE OF THE VEHICLE BUNCHED UP AROUND THE BRAKE PEDAL AND MADE IT HARD FOR THE CONTACT TO APPLY THE BRAKES. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS GIVEN WINTER FLOOR MATS WITH TEETH TO HELP THE FLOOR MAT GRIP THE FLOOR OF THE VEHICLE. THE CONTACT STATED THE STANDARD FLOOR MATS WERE NOT SAFE BECAUSE THEY WOULD MOVE AROUND TOO EASILY. THE FAILURE MILEAGE WAS 250 AND THE CURRENT MILEAGE WAS 2,000. UPDATED 9/10/12 *CN THE DEALER INSTALLED A SET OF ALL-WEATHER MATS, WHICH HAVE TEETH WHICH GRIP THE FLOOR MORE FIRMLY. UPDATED 09/24/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468204July 30, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE SUDDENLY ACCELERATED INDEPENDENTLY AND CRASHED INTO THE MEDIAN. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THE FRONT PASSENGER SIDE TIRE AND AXLE WOULD HAVE TO BE REPLACED. THE FAILURE RECURRED FOUR TIMES. THE FOURTH TIME THE FAILURE RECURRED, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE CONTACT SUSTAINED INJURIES TO HIS RIGHT KNEE. THE FRONT PASSENGER SUSTAINED INJURIES TO THE NECK, BACK AND RIGHT ARM. THE REAR PASSENGER SUSTAINED INJURIES TO THE RIGHT LEG. THE PASSENGERS WERE TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE DRIVER SOUGHT MEDICAL ATTENTION ON HIS OWN AFTER THE CRASH. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS TAKEN TO AN AUTO BODY SHOP FOR THE BODY DAMAGE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ASSIGNED AN ENGINEER TO REVIEW THE INFORMATION RELATED TO THE CRASH. AN ENGINEER DID NOT INSPECT THE VEHICLE. THE MANUFACTURER REFUSED TO REPAIR THE VEHICLE BECAUSE THEY STATED THERE WERE NO DEFECTS WITHIN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10468048July 27, 2012
SERVICE BRAKES
WHILE TRAVELING IN TRAFFIC AT 40MPH THE BRAKE WARNING LIGHT ILLUMINATED. PARKING BRAKE WAS NOT ENGAGED AND NO OTHER INDICATIONS WERE NOTED. LIGHT RESET WHEN VEHICLE WAS RESTARTED. NO STORED CODES FOR THE FAULT. STILL WAITING FOR KIA MOTOR COMPANY TO CORRECT THIS DEFECT. DEALERSHIP DOES NOT HAVE AN ANSWER TO THE PROBLEM AND KIA CONTACT ON WEBSITE IS INOPERABLE, SO UNABLE TO CONTACT MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467198July 24, 2012
SERVICE BRAKES
WHILE ACCELERATING AWAY FROM STOP LIGHT THE BRAKE LIGHT ILLUMINATED. NO OTHER INDICATORS, NO OTHER MALFUNCTIONS. PARKING BRAKE WAS NOT ON. DEALER WAS CONTACTED IMMEDIATELY, BUT HAD NO SOLUTIONS TO THE PROBLEM. THIS IS A RECURRING PROBLEM. THE DEALER HAS TRIED SEVERAL THINGS TO FIX PROBLEM WITH NO RESULTS: 1ST TIME- CHECKED FOR STORED CODE. NO CODES STORED. RESET LIGHT BY RESTARTING CAR 2ND TIME- DISCONNECTED/RECONNECTED ELECTRICAL CONNECTOR AT BRAKE BOOST PUMP. RESET LIGHT 3RD TIME- REPLACED BRAKE BOOST PUMP 4TH TIME- REPLACED PARKING BRAKE SWITCH AT THE CURRENT TIME, DEALERSHIP HAS NO SOLUTIONS, OR POSSIBLE FIXES FOR THE ILLUMINATING BRAKE INDICATOR LIGHT. AWAITING CONTACT FROM DEALERSHIP WITH POSSIBLE SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467583July 24, 2012
SERVICE BRAKES
WHILE ACCELERATING TO 45 MPH, BRAKE WARNING LIGHT ILLUMINATED. PARKING BRAKE WAS NOT ON. NO OTHER INDICATIONS NOTED. DEALERSHIP WAS CONTACTED IMMEDIATELY. DEALER SUGGESTED THAT NEW BRAKE BOOST PUMP MAY BE DEFECTIVE AND WANTS TO REPLACE IT AGAIN. PART IS ON ORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466784July 20, 2012
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
FOR 3 TO 5 SECONDS, NO RESPONSE FROM ENGINE AT IDLE WHEN ACCELERATOR DEPRESSED AND THE CAR IS STOPPED (E.G., FOR TRAFFIC SIGNAL). THEN, WITHOUT WARNING, THE ENGINE WENT FROM IDLE (ABOUT 800 RPM) TO RAPID (SURGING) ACCELERATION, OFTEN WITH SCREECHING TIRES. THIS OCCURRED EACH TIME I STARTED FROM A STOPPED POSITION DURING A 493-MILE TRIP. THERE WAS NO PROBLEM AFTER I REACHED MY TARGET DRIVING SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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