Kia Optima Complaints (2012)

1,029 consumer complaints on file.

#10926013November 14, 2016
STEERING, WHEELS
I HAVE A 2012 KIA OPTIMA AND MY STEERING WHEEL IS MAKING A LOUD CLANKING NOISE WHEN I HIT A BUMP IN THE ROAD OR SLIGHTLY TURN THE WHEEL . I HAVE SEARCHED ON LINE AND IT'S SAYING IT IS A CLUSTER NOT SURE WAT THAT IS I HAVE BEEN TOLD IT SHOULD BE UNDER RECALL BECAUSE THAT CAN CAUSE THE STEERING WHEEL TO LOOSE IT'S DIRECTIONS AND I COULD EITHER CAUSE AND ACCIDENT OR BE PART OF ONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925413November 10, 2016
STEERING
MY 2012 KIA OPTIMA SX T-GDI ONLY HAS 70K MILES AND IS GIVING ME STEERING ISSUES (LOUD POPPING/CLICKING NOISES, WHICH YOU CAN FEEL AS WELL). THESE ISSUES ARE FELT AT ALL DIFFERENT SPEEDS, AND ALL DIFFERENT TURNING ANGLES. I WAS INFORMED, AS MANY PEOPLE HAVE, THAT THE FLEX COUPLING NEEDS TO BE REPLACED ($4 PART, BUT OVER $200 IN LABOR). I AM NOT WILLING TO PAY THIS DUE TO A FAULTY PART, SO KIA NEEDS TO STEP UP AND ISSUE A RECALL BEFORE IT'S TOO LATE! IN CONDUCTING MY OWN RESEARCH, I AM ONE OF HUNDREDS THAT ARE HAVING THIS SAME EXACT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924510November 6, 2016
ENGINE
I BOUGHT MY 2012 KIA OPTIMA USED WITH 68K MILES ON IT IN MARCH 2016. I HAVE HAD THE CAR FOR ABOUT 8 MONTHS AND IT NOW HAS 80K MILES. THE CAR CONSUMES A LOT OF OIL. I HAVE GIVEN THE CAR 4 OIL CHANGES SINCE PURCGASE AND HAVE NOT SEEN WHERE IT MAY BE LEAKING OIL UNDERNEATH THE CAR. WHEN ACCELERATING, THERE ARE TIMES WHEN THEY CAR WILL STALL FROM A LACK OF POWER AND I WILL HEAR A TICKING SOUND WHEN IT STALLS. AFTER DOING SOME RESEARCH, I HAVE FOUND WHERE THIS IS A COMMON COMPLAINT WITH THIS, AND OTHER KIA MODELS', MOTOR. THIS IS MY ONLY TRANSPORTATION TO AND FROM WORK. I HAVE HAD THE CAR FOR 8 MONTHS AND HAD TO FINANCE THE ENTIRE COST. IF MY CAR'S SYMPTOMS ARE SYNONYMOUS WITH THE OTHER COMPLAINTS, I SUSPECT MY MOTOR WILL BE DONE WITH IN THE NEAR FUTURE AND I ABSOLUTELY CANNOT AFFORD TO REPAIR OR REPLACE A NEW MOTOR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924553November 6, 2016
VEHICLE SPEED CONTROL
VEHICLE LOSES ACCELERATION WHEN DRIVING, HAVE TO LET GO OF GAS PEDAL AND PUSH AGAIN TO GAIN ACCELERATION AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919004October 26, 2016
POWER TRAIN
OVER THE LAST MONTH, I HAVE BEEN EXPERIENCING MANY TRANSMISSION ISSUES WHERE THE MY 2012 KIA OPTIMA HYBRID IS HARD SHIFTING BETWEEN GEARS 2-3 AND 5-6; SAME WHEN DOWN SHIFTING. I HAVE HAD TO BREAK EXTRA LONG BECAUSE OF THE DOWNSHIFTING, THE CAR 'LURCHES' FORWARD, AND I FAIL TO GET SUFFICIENT POWER IN THE PROPER GEAR WHEN I ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917550October 20, 2016
FUEL/PROPULSION SYSTEM
HIGH PRESSURE FUEL PUMP WENT OUT. AFTER CONTACTING DEALER FOR PART, I WAS TOLD THEY KEEP THEM IN STOCK BECAUSE IT WAS A COMMON PROBLEM. THE COST WAS $689 PLUS LABOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917622October 20, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING AT A LOW SPEED, THE ENGINE BLEW OUT WITHOUT WARNING. THE DEALER DIAGNOSED THAT THERE WERE TURBO ISSUES WITH THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 85,000. UPDATED 03/29/17*LJ UPDATED 06/25/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915661October 12, 2016
ENGINE
I WAS DRIVING HOME FROM WORK AT A SPEED OF 45 MPH WHEN I HEARD SOME KNOCKING. AS I SLOWED TO AN INTERSECTION THE NOISE STOPPED UNTIL I ACCELERATED ONCE AGAIN. GOT BACK UP TO 40-45 MPH AND ALL THE ENGINE LIGHTS CAME ON AND THE CAR STALLED. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD I WAS ON DURING RUSH HOUR. NOT REAL SAFE! AT WHICH POINT THE CAR STARTED SMOKING AND SMELLING LIKE AN ELECTRICAL FIRE. I OPENED THE HOOD AND WHITE SMOKE WAS POURING OUT. THE VEHICLE WAS THEN TOWED TO KIA DEALERSHIP AND THE SERVICE DEPARTMENT WAS ALREADY CLOSED. I CALLED IN THE MORNING AND ASKED ABOUT THE ELECTRICAL SMELL. HE SAID IS MOST LIKELY A BLOWN MOTOR.??? HE DIDN'T LOOK AT THE VEHICLE YET AND TOLD ME IT'S A BLOWN ROD IN THE MOTOR?? LATER THAT DAY I STOPPED INTO THE KIA DEALERSHIP TO SEE IF IT WAS LOOKED AT YET. THEY TOLD ME IT WON'T BE LOOKED AT UNTIL TOMORROW. HE DID SAY THAT HE WENT OUT TO SEE IF IT WOULD START AND SAID IT DIDN'T TURN OVER AND HE CAN GUARANTEE IT'S THE BLOWN ROD. THAT'S WITHOUT A MECHANIC LOOKING AT IT. KIA KNOWS THESE ENGINES ARE CRAP AND IS CHOOSING TO GIVE PEOPLE THE RUN AROUND. I AM THE ORIGINAL OWNER OF THE CAR AND HE FIRST COULDN'T FIND ME IN THE COMPUTER. THAT WAS THE FIRST THING I SHOWED HIM WHEN I WALKED IN THE DOOR WAS MY COPY FROM THE DEALERSHIP. ALL OF A SUDDEN HE FOUND ME IN THE SYSTEM. HE ALSO SAID SINCE I SERVICE THE CAR'S OIL MYSELF I HAVE TO PROVIDE ALL THE RECORDS WHEN I PURCHASED OIL AND FILTERS OTHERWISE THE 100K WARRANTY WOULD BE VOID. WE DON'T KEEP THE RECEIPTS OF ALL THAT FOR 4 YEARS! IT'S FACTORY DEFECT JUST LIKE THE HYUNDAI SONATA'S.THIS IS OBVIOUSLY A KNOWN ISSUE AND IT'S SAD THAT KIA IS PUTTING THE BLAME ON THE CUSTOMERS INSTEAD OF TAKING RESPONSIBILITY FOR A FACTORY DEFECT. NO CAR WITH 74K MILES ON IT WITH PROPER MAINTENANCE SHOULD HAVE THE ENGINE JUST BLOW! MY 2005 SUBURBAN WITH 150K RUNS GREAT! THANKS, JEFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915277October 11, 2016
STEERING
THE STEERING COLUMN CLUNKS WHEN TURNING LEFT OR RIGHT, PARKED OR WHEN DRIVING, IT HAS A BIG GAP (PLAY) THAT MAKES A CLUNKING NOISE WHEN TURNING THE WHEEL LEFT OR RIGHT. THE GAP AND CLUNKING NOISE IS GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915036October 10, 2016
ENGINE
NEED TO REPLACE COMPLETE BELT TENSIONER & BRACKET ASSEMBLY & SERPENTINE BELTS. MY CONCERN IS THE PLASTIC CRACKING IN THIS ASSEMBLY, THE EVAPORATIVE CANISTER, ALSO PLASTIC IS CRACKED AND WILL BE REPLACED ALSO. WAS THERE A BAD BATCH OF PLASTIC USED ON THESE CARS? COST TO REPLACE BELT TENSIONER, BRACKET ASSEMBLY & BELTS IS APPROX. $800.00. THE CANISTER IS COVERED BY KIA - COST 164.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914540October 7, 2016
ENGINE
TL* THE CONTACT OWNED A 2012 KIA OPTIMA HYBRID. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT HEARD AN ABNORMAL BANGING NOISE UNDER THE HOOD. THE VEHICLE MOMENTARILY LOST POWER AND THE CONTACT NOTICED BLACK SMOKE AND FLAMES COMING FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DEEMED DESTROYED. THE TECHNICIAN STATED THAT THE FIRE WAS DUE TO A CONNECTING ROD MALFUNCTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10914344October 6, 2016
ENGINE
BACK IN DECEMBER, WHILE DRIVING A 2012 KIA OPTIMA LX, MY STEERING WHEEL LOCKED UP AND ALL OF THE CAUTION LIGHTS CAME ON THE DASH. THE WAS NO TAPPING COMING FROM THE ENGINE UNTIL THE CAR BEGAN TO SHUT OFF. THE CHECK ENGINE, LOW OIL, FUEL ETC ALL CAME ON AND MY STEERING WHEEL BEGAN TO LOCK UP. I WAS ABLE TO PULL OFF TO THE SIDE OF A BUSY ROAD. I COULD NOT START THE CAR BACK UP. I HAD THE CAR TOWED TO A LOCAL DEALERSHIP WHERE THEY STATED THERE WAS NO OIL IN THE ENGINE AND THERE WAS SLUDGE. I KNEW THAT I HAD MAINTAINED UPKEEP ON THE CAR. THEY STATED THEY WOULD NOT HONOR A REPLACEMENT ENGINE WARRANTY. I HAD THE CAR TOWED TO OUR LOCAL GARAGE. THERE I HAD A USED ENGINE INSTALLED IN MY CAR FOR A TOTAL COST OF $4,300. I WAS ABLE TO DRIVE THE CAR. IN APRIL I RECEIVED A NOTICE/RECALL IN THE MAIL FROM KIA STATING THAT THERE WAS A ROD IN THE ENGINE WHICH CAUSED THE ENGINE TO LOCK UP AND SHUT DOWN TO IMMEDIATELY TAKE MY CAR TO GET THAT REPLACED. I HAD ALREADY PUT A USED ENGINE IN. I WAS INSTRUCTED TO SEND ALL DOCUMENTATION TO KIA FOR PROOF OF AN ENGINE INSTALLED AND ALL LABOR AND COSTS DONE TO MY CAR OUT OF MY WALLET AND I WOULD GET REIMBURSED. SINCE THEN, I HAVE HAD NOTHING BUT EXCUSES AND REASONS WHY I SHOULDN'T BE RECEIVING A REIMBURSEMENT. THERE SHOULD BE NO REASON I NEED TO PROVIDE ANY DOCUMENTATION BUT I PROVIDED A HIGHLIGHTED CHECKING ACCOUNT STATEMENT FOR PROOF OF PURCHASE OF THE ENGINE, INSTALL OF THE ENGINE, INSPECTION AND EMISSIONS, PROOF OF PURCHASE OF THE VEHICLE AND TOWING RECORDS. THE LETTER FROM KIA CLEARLY STATES THAT I SHOULD HAVE IT REPAIRED BY THEM AND NOT ON MY OWN DIME. UNFORTUNATELY I HAD TO TAKE OUT A LOAN FOR THE ENGINE AND INSTALL AND HAD NO VEHICLE UNTIL MID FEBRUARY WHEN THE USED ENGINE I ORDERED WAS INSTALLED. I STILL TO THIS DAY AM TOLD I WILL NOT RECEIVE MY REIMBURSEMENT. I HAVE ATTEMPTED TO CONTINUOUSLY CALL KIA, ONLY TO BE HUNG UP ON EACH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914079October 5, 2016
STRUCTURE:BODY
WE WERE ON THE WANTAGH PKWY AS USUAL THEN WE HEARD A LOUD EXPLOSION WHICH SOUNDED LIKE THE TIRED HAD BLOWN. WHEN ARRIVING HOME WE NOTICE THE SUN ROOF HAD EXPLODED AND ALL THE GLASS WAS INSIDE OF THE ROOF. THANK GOD THROUGH OUR INSURANCE IT WAS FIXED AND REPLACED.....WE HATE TO THINK THAT IT WOULD HAPPEN AGAIN. IF IT DOES KIA NEED TO FIX AND REPLACE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910897October 1, 2016
STEERING
THERE AN AWFUL CLICKING/CLUNKING SOUND COMING FROM STEERING WHEEL WHEN YOU TURN OR HIT A BUMP/CROSS TRACKS..BEEN TOLD HAS SOMETHING TO DO WITH FLEXIBLE COUPLING INSIDE STEERING WHEEL VEHICLE IS ALWAYS IN MOTION WHEN THIS HAPPENS CAR ONLY HAS 100600. MILES IT DOESN'T MATTER IF IN CITY OR OTHER HIGHWAYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909994September 27, 2016
STEERING
WHILE DRIVING VEHICLE AND MAKING A TURNS STEERING WHEEL BEGAN TO MAKE A LOUD THUNK. WHEN PARKING WHETHER TURNING LEFT OR RIGHT CAR MAKES LOUD THUNK. CALLED KIA AND THEY SAID THEY'VE BEEN HAVING PROBLEMS WITH THE FLEX COUPLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908942September 23, 2016
ENGINE, POWER TRAIN
WHILE DRIVING APPROXIMATELY 65 MPH ON A HIGHWAY, THE ENGINE SHUT DOWN WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD BUT WOULD NOT RESTART. IT WAS TOWED TO A MECHANIC WHO DIAGNOSED A CATASTROPHIC ENGINE FAILURE. THE SHOP MAINTAINED THAT THE ENGINE SEIZED DUE TO APPARENT IMPROPER OIL CHANGE. THE VEHICLE WAS PURCHASED LESS THAN 30 DAYS PRIOR TO THE EVENT. THE VEHICLE WAS SUBSEQUENTLY TOWED TO A KIA DEALERSHIP WHERE THEY, TOO, WERE UNABLE TO MANUALLY TURN THE ENGINE OVER. KIA SERVICE CENTER REMOVED THE VALVE COVER AND FOUND HEAVY SLUDGE BUILT UP IN ENGINE CAUSING IT TO FAIL AND LOCK UP. KIA MOTORS OF AMERICA DENIED CLAIM DUE TO LACK OF PROPER MAINTENANCE. HOWEVER, HYUNDAI SONATA ENGINES WERE RECALLED DUE TO METALLIC DEBRIS IN ENGINE WHICH RESTRICTED OIL FLOW AND PRESENTED THE SAME MANIFESTATIONS OF ENGINE SLUDGE. KIA OPTIMA SEDANS WERE BUILT USING ENGINES MANUFACTURED AT THE PLANT CITED IN THE HYUNDAI RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908597September 21, 2016
ELECTRICAL SYSTEM
THE CAR WILL NOT START AFTER A SHORT TRIP TO MARKET, SHOP FOR <HOUR, COME OUT TO START CAR TURN IGNITION, CAR WILL NOT TURN OVER, ALL DASHBOARD LIGHTS COME ON, I JIGGLE SHIFT GEAR IN PARK AND THEN TURN KEY IN IGNITION AGAIN AND IT MIGHT START AFTER A FEW OR SEVERAL ATTEMPTS. THIS HAPPENS ON CONSECUTIVE DAYS AND THEN MAY SKIP SEVERAL DAYS BEFORE ANOTHER OCCURRENCE. ON THREE VISITS TO THE DEALERSHIP AND PROBLEM CAN'T BE DUPLICATED ALTHOUGH IT HAPPENED IN OCT 2015, (41,575 MI) JULY 2016 TWO TIMES, AUGUST 21,23, 26, 27,28, SEPT 11, 12, 20, MOST TIMES IT WAS STATIONARY EXCEPT FOR THE JULY 26, 2016 WHEN I WAS DRIVING IT LOST MOMENTUM AND I PULLED OFF THE ROAD STOPPED TURNED IT OFF AND THEN IT WOULD NOT RESTART. DEALERSHIP STILL COULD NOT DUPLICATE THE PROBLEM. HAS ANYONE ELSE REPORTED THIS PROBLEM WITH KIA OPTIMA 2012? I'M AFRAID TO EVEN DRIVE THE CAR BECAUSE I DON'T KNOW WHEN IT WILL HAPPEN. I WON'T DARE TAKE THE CAR ON A TRIP I HAVE ASKED KIA CUSTOMER SERVICE TO AUTHORIZE A LOANER CAR FOR UP TO 30 DAYS SO THEY CAN TAKE THE CAR AND CHECK EVERYDAY UNTIL THE PROBLEM IS DUPLICATED. KIA WILL NOT PROVIDE A LOANER CAR SO THAT I HAVE TRANSPORTATION AND THEY CAN KEEP THE CAR TO DETERMINE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908038September 19, 2016
ENGINE
WHILE DRIVING APPROXIMATELY 60 MPH ON THE HIGHWAY, I HEARD AN ABNORMAL ENGINE NOISE AND WITH NO WARNING, MY 2012 OPTIMA STALLED WHILE BEING OPERATED AT A HIGH SPEED. THE ENTIRE INDICATOR PANEL LIT UP. THIS ALL OCCURRED IN LESS THAN ONE MINUTE. I WAS ABLE TO SAFELY PULL OVER ON THE SHOULDER, BUT I COULD HAVE POTENTIALLY CAUSED A SERIOUS CAR ACCIDENT. MY 2 YEAR OLD DAUGHTER WAS IN THE VEHICLE WITH ME. THE CAR WOULD NOT RESTART, AND WAS TOWED TO THE NEAREST DEALER IN WENATCHEE, WA. THE DIAGNOSIS WAS COMPLETE ENGINE FAILURE AS A RESULT OF FRACTURED ROD BEARINGS. I BOUGHT THIS VEHICLE CERTIFIED PRE-OWNED IN 2014 AND CATASTROPHIC ENGINE FAILURE WAS UNEXPECTED. RECORDS SHOW ROUTINE MAINTENANCE EVERY 3,000 MILES. I BELIEVE THIS INCIDENT IS A DIRECT RESULT OF AN ENGINE OIL DEFECT THAT HAS BEEN CONCEALED BY KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904421September 7, 2016
ENGINE
CAR HAS BEEN MAINTAINED WITH REGULAR OIL CHANGES EVERY 3 TO 5000 MILES. CAR WAS NOT GIVING ANY ISSUES UNTIL TWO DAYS AGO WHEN THE ENGIN SHUT OFF WHILE DRIVING. WE RESTARTED IT AND IT WAS KNOCKING LOUDLY, SPUTTERING AND SQUEALING. WE TOWED IT TO A KIA DEALER THE FOLLOWING MORNING WHO RAN DIAGNOSTICS AND SAID THE ENGINE IS BLOWN AND FULL OF SLUDGE. THEY WON'T HONOR THE WARRANTY SINCE WE CAN'T PROVIDE EVERY SINGLE OIL CHANGE RECEIPT SINCE THE DAY WE PURCHASED THE CAR. WE DID PROVIDE WHAT WE COULD AS WE LIVED IN A FEW STATES WITH THE CAR AND DIDN'T ALWAYS USE THE SAME SHOP. THE CAR WAS IN MOTION WHEN THE VEHICLE JUST COMPLETELY SHUT OFF WITHOUT AND WARNING LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903804September 6, 2016
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE CARE STALED AT LOW SPEED PULLED OVER SIDE OF ROAD AND SMOKE WAS COMING FROM ENGINE, OPENED THE HOOD AND FIRE HAD STARTED AT FRONT TOP OF ENGINE UNDER THE AIR CLEANER, SOME WARE, HAS NOT BEEN DETERMINED WHAT CAUSED IT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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