Kia Optima Complaints (2012)

1,029 consumer complaints on file.

#11156475December 6, 2018
AIR BAGS
KIA OF SAVANNAH ON DECEMBER 3, 2018 I TOOK MY VEHICLE IN FOR RECALL 18V363 TO HAVE AN AIRBAG WIRE HARNESS INSTALLED PER THE RECALL. UPON ATTEMPTING TO PICK MY VEHICLE UP I WAS TOLD THE AIRBAG CONTROL MODULE HAD SHORTED, MY AIRBAG LIGHT WAS ON, AND IT NEEDED TO BE REPLACED AT AN EXPENSE OF $825.00. I WAS TOLD BY THE SERVICE ASSOCIATE, ELISA FRANCE, THE AIRBAGS MAY OR MAY NOT DEPLOY UNLESS THE REPAIR WAS DONE. I ASKED HOW THE MODULE WENT BAD WHEN THEY WERE FIXING IT WITH THE NEW WIRE HARNESS AND WAS TOLD A "TECH" WOULD NEED TO ANSWER THAT QUESTION. I ASKED FOR SERVICE MANAGER WHO WAS UNAVAILABLE. I CALLED KIA CUSTOMER SERVICE AND WAS TOLD THE MODULE WASN'T UNDER RECALL OR WARRANTY.AND I NEEDED TO PAY FOR THE REPAIR. MY COMPLAINT IS: PRIOR TO THE RECALL MY AIRBAGS LIGHT WAS NOT ON. WE RECENTLY HAD THE VEHICLE SERVICED FOR ANOTHER RECALL AND WAS NOT TOLD THE MODULE WAS BAD. BUT NOW, AFTER THE WIRE HARNESS RECALL WAS PERFORMED, THE AIRBAG CONTROL MODULE IS SUDDENLY BAD. FEELING THE VEHICLE WAS UNSAFE TO DRIVE, DUE TO THE AIRBAGS POSSIBLY NOT DEPLOYING, I LEFT THE VEHICLE AT THE DEALERSHIP AWAITING TO HEAR BACK FROM A SERVICE MANAGER OR SERVICE TECH. TODAY MARKS DAY 4 THEY'VE HAD MY VEHICLE AND I'VE RECEIVED NO CALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156431December 5, 2018
STEERING
STEERING IS LOOSE, CLICKS, WHEEL SHAKES WHILE STATIONARY OR IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154618November 28, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING 35 MPH, THE CONTACT NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND EXITED THE VEHICLE. FIVE MINUTES LATER, THE VEHICLE BURST INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11154644November 28, 2018
ENGINE
WASTE GATE ROD GOES OUT OF CORRECT SPECS CAUSING LOSS OF POWER ON VEHICLE. NOT ABLE TO ACCERLERATE FROM TAKE OFF WHILE CHECK ENGINE LIGHT STAYS ILLUMINATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153762November 26, 2018
STEERING
MY 2012 OPTIMA POPS AND MAKES A CLICKING NOISE WHEN TURNING AND IS HARDER TO TURN THEM NORMAL AND RATTLES OVER BUMPS. BASED OFF MY RESEARCH ONLINE IT'S A BAD CHEAP PLASTIC STEERING COUPLER. THERE ARE NUMEROUS COMPLAINTS ONLINE AS WELL AS YOUTUBE VIDEOS ADDRESSING THIS SAFETY ISSUE. I BELIEVE IT IS THE SAME PROBLEM THAT THE SOUL GOT RECALLED FOR. HERE IS JUST ONE LINK OF MANY VIDEOS I FOUND ON GOOGLE. HTTPS://YOUTU.BE/BMMVJLF2ZRO PLEASE GET THIS ISSUE RESOLVED FOR THE PEOPLE THAT CAN'T AFFORD THE $600 THE DEALERSHIP CHARGES TO REPLACE IT WHEN IT SHOULDN'T BE AN ISSUE. THIS SHOULD NOT BE A WEAR AND TEAR PIECE OF EQUIPMENT. I HOPE KIA CAN FIX THIS IN THE FUTURE AND FIX THE CARS OUT THERE THAT HAVE FAULTY STEERING WITH A CHEAP PIECE OF PLASTIC, IT'S TO DANGEROUS TO CUT CORNERS WHEN IT COMES TO THE STEERING OF A MOTOR VEHICLE AND FROM WHAT I'VE SEEN IT'S A BIG PROBLEM WITH A LOT OF THERE PRODUCTS. PLEASE RECALL SO THEY CAN CORRECT THIS TO PREVENT FUTURE ACCIDENTS AND MAYBE SO THEY CHANGE THIS FOR THERE FUTURE VEHICLES. IT CLICKS WHILE MOVING AND STATIONARY AND SOMETIMES IS HARDER TO TURN THEN OTHERS WHICH IS NOT SAFE BECAUSE YOU NEVER KNOW HOW HARD YOU HAVE TO JERK THE WHEEL OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152905November 20, 2018
ENGINE, POWER TRAIN
I WAS DRIVING TO DROP OFF A FRIEND AND JUMPED ON THE HIGHWAY. EVERYTHING WAS FINE UNTIL I STOPPED AT A STOPLIGHT COMING OFF THE HIGHWAY AND HEARD A KNOCKING SOUND. I NEVER GOT A CHECK ENGINE LIGHT OR ANYTHING STILL TO THIS DAY. I HAD IT TAKEN TO THE NEAREST KIA DEALERSHIP AND THEY SAID 3 CONNECTING RODS ARE OUT AND IT HAS A CRACKED BLOCK. THEY QUOTED ME $7600 TO FIX IT. ITS BEEN 6 MONTHS AND I HAVENT BEEN ABLE TO DO ANYTHING WITH WITH. MY INSURANCE SAID THEY CANT DO ANYTHING AND I HAD AN EXTENDED WARRANTY BUT I WENT OVER THE MILEAGE. I HAVE GAP INSURANCE BUT THE INSURANCE COMPANY WONT DO ANYTHING ABOUT IT. I KNOW THE OTHER OPTIMAS ARE HAVING THE EXACT SAME ISSUES BUT KIA HASBT RELEASED A RECALL FOR THE HYBRIDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152557November 19, 2018
ENGINE
SXT MODEL 82K MILES. WAS DRIVING ON THE HIGHWAY AND WAS ACCELERATING TO MOVE INTO RIGHT LANE WHEN THE ENGINE CUTOFF. I WAS ABLE TO COAST TO THE SHOULDER LUCKILY WITHOUT GETTING HIT. THE CAR WOULD POWER ON BUT THE ENGINE WOULD NOT START AT ALL. CHECK ENGINE LIGHT AND OIL LIGHT WERE LIT UP. CALLED FOR TOW. THE NEXT MORNING KIA EVALUATED THE CAR THE NEXT MORNING AND TOLD ME IT WAS AFFECTED BY THE ENGINE AND COOLING RECALL 17V224000. I HAD TAKEN MY CAR IN MONTHS PRIOR FOR THE SAME RECALL BUT WAS TOLD THAT I WAS NOT AFFECTED. THIS IS A VERY DANGEROUS THING TO HAVE HAPPEN TO DRIVERS ESPECIALLY AFTER BEING TOLD YOU ARE NOT AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150433November 9, 2018
STEERING
WHEN I TURN MY STEERING WHEEL IT MAKES A CLICKING NOISE & VIBRATES AT TIME. MAKES NOISES WHEN II MA DRIVING ON LESS THAT SUPREMELY SMOOTH ROADS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149487November 5, 2018
STEERING
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING THE VEHICLE, THE STEERING WHEEL BEGAN TO VEER LEFT AND RIGHT WITHOUT WARNING. THE CONTACT STATED THAT WHILE MAKING TURNS, THE STEERING WHEEL JERKED AND RESISTED, WHICH MADE IT DIFFICULT TO CONTROL. THE DEALER (UNIVERSITY KIA, 6519 UNIVERSITY DR NW, HUNTSVILLE, AL 35806) WAS CONTACTED AND ADVISED THE CONTACT TO BRING THE VEHICLE TO THEM FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS ALSO CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 40,590. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143872October 29, 2018
AIR BAGS, ELECTRICAL SYSTEM
CLOCKSPRING FAILURE CAUSES ON-STEERING WHEEL CONTROLS TO FAIL. KIA SERVICE DID NOT FIND ANY SERVICE CODES PRODUCED WHEN THE STEERING WHEEL VOLUME CONTROL SWITCHES, CRUISE CONTROL SWITCHES AND CELLPHONE SWITCHES DISPLAYED INTERMITTENT FUNCTIONALITY. FAILURE OF THE SWITCHES GENERALLY DISPLAYED UPON INITIAL START OF THE CAR AFTER SITTING OVERNIGHT OR AT THE END OF A WORK DAY. TEMPERATURES WERE CONSISTENTLY OVER 100 DEGREES F. DURING AN APPROXIMATE 1 HR 15 MIN SURFACE STREET AND FREEWAY COMMUTE (EACH WAY),SWITCHES WOULD FUNCTION AFTER A FEW MINUTES DRIVING, BUT THEN FAIL AGAIN. CORRECT FUNCTIONALITY WAS INCONSISTENT. AND DID NOT PERSIST. CAR WAS TAKEN IN SEVERAL TIMES FOR THESE ISSUES BUT NO CODES WERE PRODUCED. SERVICE REP SUGGESTED THAT THE CLOCKSPRING MAY BE INVOLVED, BUT RECOMMENDED ONLY THE REPLACEMENT OF THE FAULTY SWITCHES. VOLUME AND CRUISE CONTROL SWITCHES REPLACED, BUT AGAIN SHOWED INTERMITTENT FAILURES THAT WOULD NOT PRODUCE CODES. FINALLY, THE REPLACEMENT VOLUME SWITCHES AND THE CELLPHONE SWITCHES COMPLETELY FAILED; AGAIN, NO CODES WERE PRODUCED. KIA SERVICE NOTED THAT THE CLOCKSPRING IS INTEGRAL TO THE CORRECT FUNCTIONING OF THE STEERING WHEEL AIRBAG SYSTEM ALONG WITH ALL THE STEERING WHEEL SWITCHES. KIA SERVICE NOW CONFIRMS THAT A FAULTY CLOCKSPRING SHORTED OUT THE STEERING WHEEL SWITCHES; A NEW CLOCKSPRING, VOLUME CONTROLS AND CELLPHONE CONTROLS ARE BEING INSTALLED. AGAIN, PRIOR TO THE REPAIR, NO CODES WERE GENERATED FOR KIA SERVICE TO OBSERVE. PRIOR TO RELEASING THE CAR, THE SWITCHES WERE CHECKED FOR CORRECT FUNCTION, BUT FAILED. AT THAT POINT, THE CLOCKSPRING REPLACEMENT WAS INITIATED. NOTE: KIA SERVICE ALSO PERFORMED THE RECALL WORK ON THE ACU WIRING HARNESS DURING THIS SERVICE INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141660October 21, 2018
ENGINE
I WAS DRIVING ON THE HIGHWAY AT 65MPH WHEN THE PINGING STARTED. AFTER GETTING OFF THE HIGHWAY IT GOT LOUDER AS THE RPM DROPPED. BECOMING LOUDEST AT 3,000-4,000RPM. AT THIS POINT THE PINGING BECAME VERY LOUD. I PULLED OVER TO CONFIRM NOISE COMING FROM ENGINE. ENGINE BECAME ROUGH AS KNOCKING CONTINUED. POWER LOSS ENSUED AND I DROVE THE CAR SEVERAL MILES TO MY MECHANIC. HE CONFIRMED IT WAS A ROD KNOCK. I WAS TOLD A YEAR AGO, AT SAN DIEGO KIA, THAT MY ENGINE WOULD NOT SUFFER THE RECALL ISSUED FOR MY MODEL. THIS WAS A YEAR AGO. MAINTENANCE HAS BEEN KEPT UP WITH AND NO ACCIDENTS HAVE OCCURRED SINCE I ACQUIRED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140612October 16, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED WHILE DRIVING. THE CONTACT ALSO STATED THAT THE BUTTONS ON THE STEERING WHEEL FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO KIA OF CERRITOS (LOCATED AT 18201 STUDEBAKER RD, CERRITOS, CA 90703, (562) 860-2424) WHERE IT WAS DIAGNOSED THAT THE AIR BAG SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V363000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140650October 16, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 KIA OPTIMA HYBRID. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING AND SMOKE QUICKLY ENTERED THE VEHICLE. ALSO, THE VEHICLE BEGAN TO SHAKE UNCONTROLLABLY. THE CONTACT EXITED THE VEHICLE AND CALLED ROADSIDE ASSISTANCE. THE VEHICLE WAS TOWED TO PREMIER KIA OF BRANFORD (205 NORTH MAIN STREET, BRANFORD, CONNECTICUT 06405, (203) 315-2050) WHERE IT WAS DIAGNOSED THAT THE ENGINE SEIZED. THE DEALER REPLACED THE ENGINE UNDER WARRANTY, BUT THE FAILURE RECURRED. FOUR MONTHS LATER, WHILE DRIVING VARIOUS HIGH SPEEDS, THE CONTACT HEARD A CLICKING NOISE AND SMOKE ENTERED THE CABIN OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE INTERNAL ENGINE SEIZED. THE VEHICLE WAS NOT REPAIRED DUE TO THE LACK OF WARRANTY COVERAGE. A POLICE REPORT WAS NOT FILED FOR EITHER FAILURE. DURING BOTH OCCURRENCES, THE SMOKE WENT AWAY ONCE THE ENGINE WAS TURNED OFF. THERE WERE NO INJURIES. IN ADDITION, THE CONTACT STATED THAT THERE WAS NO INDICATION OF A FIRE, BUT A LOUD POPPING NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000. THE VIN WAS NOT AVAILABLE. *JB CONSUMER ATTACHED DIAGNOSTIC AND INVOICE REPAIR TO THE CAR SHOWING THE PROBLEMS WITH THE ENGINE. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11140297October 15, 2018
ELECTRICAL SYSTEM, ENGINE
I WAS GETTING OFF THE INTERSTATE ON SEPTEMBER 27, 2018 WHEN MY CAR DIED AND I COULD NOT EVEN PUT ON MY EMERGENCY LIGHTS CARS BEHIND ME ALMOST HIT ME. I HAD MY CAR TOWED HOME AND MADE A APPOINTMENT WITH THE KIA DEALER HERE IN COLUMBIA, SOUTH CAROLINA. AFTER WAITING FOR THEM TO RUN A DIAGNOSTIC TEST I WAS TOLD BY THE SERVICE MANAGER THE ENGINE FAILED AND THEY WOULD SEND PAPER WORK TO SEE IF THE WARRANTY WOULD COVER IT. I HAVE BEEN WITHOUT A CAR FOR A WEEKS NOW WITH NO FORM OF TRANSPORTATION NOR ASSISTANCE. I HAVE BEEN GETTING SEVERAL DIFFERENT EXPLANATIONS ABOUT WHAT WAS WRONG WITH MY VEHICLE. I CANNOT GET A LONER CAR UNTIL THE COMPANY APPROVES THE ENGINE UNDER WARRANTY. THIS HAS CAUSED MAJOR STRESS AND PROBLEMS WITH MY JOB. MY CAR ONLY HAS 68,000 MILES AND WAS IN GOOD CONDITION UNTIL THIS PROBLEM . I HAD NO WARNING OTHER THAN THE HYBRID SYSTEM FAILURE NOTICE THAT CAME ON THE DASH AND STATED PULL OVER DO NOT DRIVE AND HYBRID BATTERY NOT CHARGING. THIS HAS CAUSED ME UNDUE STRESS AND HARDSHIP AND MUCH DIFFICULTY GETTING TO WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140388October 15, 2018
UNKNOWN OR OTHER
SOME OF THIS CARS WAS ON FIRE AND WE WANT TO KNOW IF ITS SAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140474October 15, 2018
ENGINE
TL* THE CONTACT OWNED A 2012 KIA OPTIMA. WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND COMPLETELY SHUT OFF. ALSO, THE CONTACT HEARD AN ABNORMAL NOISE UNDER THE HOOD WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TAKEN TO KIA OF GREENVILLE (2424 LAURENS RD, GREENVILLE, SC 29607, (864) 516-2700) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE DEALER STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS REPAIRED. AFTER THE ENGINE WAS REPLACED, FLAMES WERE DETECTED UNDER THE HOOD OF THE VEHICLE. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO A LOCAL TOW LOT AND DECLARED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 141,000. *TT VIN IS INVAILD *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11139362October 9, 2018
POWER TRAIN
ENGINE LIGHT CAME ON WHILE DRIVING. WHEN STARTING CAR, IT'S NOT STARTING AS IT SHOULD AND STAKING LUGGING AND SLUGGISH WHILE DRIVING. COUNTRY ROAD DRIVING APPROXIMATELY 45 MPH..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138961October 8, 2018
STEERING
WHEN I MOVE THE STEERING WHEEL FROM SIDE TO SIDE I CAN HEAR A POPPING NOISE WHEN I AM DRIVING AS WELL AS WHEN I AM AT A STOP. THE STEERING WHEEL HAS EXCESSIVE VIBRATION AND RADDLING WHEN I AM DRIVING BETWEEN 65-75 ON THE HIGHWAY, IT DECREASES AT 80 MPH. I HAVE GOTTEN MY TIRES CHECKED AS WELL AS AN ALIGNMENT SO IT IS NOT AN ISSUE WITH THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133307October 4, 2018
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
DRIVING MY 2012 KIA OPTIMA ON THE HIGHWAY. NOTICED THE SMELL OF SMOKE THEN VISUALLY SAW SMOKE. BEGAN TO PULL OVER AND FLAMES BEGAN TO BILLOW FROM UNDER THE HOOD. THE BRAKES WERE NOT OPERATIONAL. ROLLED TO A STOP AND EXITED THE VEHICLE. CAR WAS FULLY ENGULFED WITHIN A MINUTE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11132956October 2, 2018
ELECTRICAL SYSTEM, ENGINE
MY CAR JUST TURNED OFF WITH SEVERAL FLASHING LIGHTS WHILE DRIVING. I TRIED TO START THE CAR AND NOTHING BUT A SLIGHT TICK. I RETURNED TO THE CAR WITH JUMPER CABLES TO SEE IF IT WAS THE BATTERY AND BEFORE I TRIED THE JUMPER CABLES I TRIED ONE MORE TIME TO START AND THE ENGINEER CAUGHT ON FIRE. THE CAR DID NOT TURN OVER OR SEEMED TO BE RUNNING.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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