Kia Optima Complaints (2012)

1,029 consumer complaints on file.

#11277438October 31, 2019
STRUCTURE:BODY, UNKNOWN OR OTHER
HELLO I AM NOT SURE IF THIS IS THE CORRECT PLACE TO SEEK INFORMATION OR FILE AN COMPLIANT ABOUT WHAT I THINK IS A DEFECT IN KIA MOTORS PAINT ON THIS MODELS THAT WAS PAINTED WITH WHITE. WHILE DRIVING I SEEN PAINT START TO FLY OFF MY HOOD OF CAR. MY CAR IS KEPT INSIDE SO THIS SHOULD NOT BE HAPPENING. I CONTACTED KIA MOTORS AND REP STATED THEY ARE AWARE OF ISSUE BUT CANT PAINT ALL CARS WITH FLAKING OR PEELING PAINT. I ASKED IF THEIR IS A KNOWN ISSUE OR PROBLEM WITH MODEL AND YEAR WHY WOULD YOU NOT OFFER SOME TYPE OF REIMBURSE/ ASSISTANCE OR RECALL TO CORRECT. SHE STATED TO HOLD AND CAME BACK TO SAY HER BOSS SAID THE COMPANY WOULD GO BROKE. AFTER THE CONVERSATION PHONE HUNG UP. I HAVE CALLED LEFT MESSAGE WITH LIVE PERSON THAT SAY THEY WOULD CALL BACK AND NO ONE HAS. IN LOOKING FOR THE NUMBER TO CONTACT KIA MOTORS. I RAN ACROSS A FORUM THAT OTHER HAVE CONTACTED KIA MOTOR ABOUT SAME ISSUE. CAN/WILL YOU HELP WITH THIS. THE PROBLEM /ISSUE IS WITH KIA MOTORS WHITE PEARL PAINT ON 2011-2016 CARS AND TRUCKS. THEY ALL ARE PEELING INF=G FLAKING IN THE SAIME AREA. TOP BACK TRUNK, DRIVER SIDE BACK QUARTER AND HOOD. THE LINK IF YOU WOULD LOOK INTO IS (1) HTTPS://KIA-MOTORS.PISSEDCONSUMER.COM/2013-KIA-OPTIMA-SX-PAINT-CHIPPING-AND-FLAKING-OFF-201802151190418/2.HTML (2)HTTPS://KIA-MOTORS.PISSEDCONSUMER.COM/2013-KIA-OPTIMA-SX-PAINT-CHIPPING-AND-FLAKING-OFF-201802151190418/3.HTML (3)HTTP://WWW.CARPROBLEMZOO.COM/KIAMOTOR/OPTIMA/PAINT-PROBLEMS.PHP (4)HTTPS://3DBODYWORKS.COM/PENNSYLVANIA-CAN-FIX-PEELING-SNOW-WHITE-PEARL-HYUNDAI-CHEVROLET-TOYOTA-KIA/ (5)HTTPS://WWW.COMPLAINTSBOARD.COM/COMPLAINTS/KIA-MOTORS-BAD-PAINT-C644680.HTML THANK YOU FOR YOUR TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271088October 25, 2019
ENGINE
I WAS TRAVELING DOWN E 470 IN COLORADO WITH MY GRANDCHILDREN WHEN MY CAR SUDDENLY CEASED UP AND BLEW A ROD GOING 70 MPH. A CAR ALMOST HIT ME FROM BEHIND AND LUCKILY I WAS ABLE TO GET OVER SO I DIDN'T CAUSE ANY MORE DAMAGE TO ME MY FAMILY OR ANYONE ELSE. MY CAR HAD OIL AND HAD BEEN CHANGE JUST RECENTLY. I AM SEEING THAT THIS IS A PROBLEM WITH THESE CARS. JUST WANTED TO REPORT THAT THIS HAS HAPPENED TO ME ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270865October 24, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). BEV SMITH KIA (5655 US-1, FORT PIERCE, FL 34982, (772) 465-8589) WAS CONTACTED AND STATED THAT THE FAILURE MAY BE DUE TO A MAIN FUSE UNDER THE VEHICLE THAT BLEW OUT. SOUTH DADE KIA OF MIAMI (17120 S DIXIE HWY, MIAMI, FL 33157, (786) 673-8136) AND KIA ATLANTA SOUTH (7310 JONESBORO RD, MORROW, GA 30260, (770) 968-3400) WERE CONTACTED AND STATED THAT THE ENGINE SEIZED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269565October 19, 2019
ENGINE
MAY-2018 MY CAR WAS MAKING A KNOCKING SOUND, & I CALLED THE VALLEY KIA DEALER. THE SERVICE DEPARTMENT SAID (THE CAR HAS NO RECALL, & NO WARENTY) 10-2019... I CALLED THE SALESMAN WHERE I BOUGHT THE KIA. FRANK WONG SAID YES I HAD WARRANTY, BUT EXPIRED 11-2018... I COULD OF GOT MY CAR FIXED...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268285October 14, 2019
SERVICE BRAKES
VEHICLE'S ABS BRAKE ACTIVATE RANDOMLY ILLUMINATING THE ABS BRAKE SIGNAL ON DASHBOARD,WHILE IN MOTION AND WITHOUT TOUCHING THE BRAKES. THIS CAUSES THE VEHICLE TO DECELERATE AND HAS MADE THE VEHICLE COME TO A NEAR COMPLETE STOP. EVEN IF THE GAS PEDAL IS PRESSED TO ACCELERATE THE VEHICLE WILL NOT INCREASE SPEED, ONLY DECREASE. THE ISSUE HAPPENS 8/10 TIMES WHILE MAKING TURNS AND APPROX 5/10 WHILE DRIVING STRAIGHT ON FREEWAY . THIS ISSUE HAS BEEN OCCURRING FOR THE LAST 4 MONTHS. FOR EXAMPLE ON FRIDAY 10/11/19 THE ABS BRAKE SYSTEM ACTIVATED, CAUSING THE CAR TO COME TO A SUDDEN DECELERATION 12 TIMES WITHIN A 30 MILE DISTANCE. THE LOCAL DEALER STATES THERE IS NOTHING THEY CAN DO. VEHICLE JUST HIT 127,000 MILES. SECOND OWNER SINCE 32,000 MILES. REGULARLY SERVICED AND PROFESSIONAL MAINTENANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268365October 14, 2019
STEERING
THERE IS A CLICK OR CLUNK UPON TURNING THE STEERING WHEEL IN EITHER DIRECTION. THIS HAPPENS WHEN STILL OR TURNING ANYPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267820October 11, 2019
ENGINE, POWER TRAIN
FAILURE DATE: 06/25/2019 MY 2012 KIA OPTIMA ENGINE SHUT OFF WHILE I WAS DRIVING AND LUCKILY I DIDNT GET INTO ACCIDENT AND WAS ABLE PULL OFF THE ROAD TO WAIT FOR A TOW TRUCK. THIS IS VERY SCARY AND DANGEROUS. I HAD IT TOWED TO AN AUTO REPAIR GARAGE THEY CHANGED OUT THE STARTED AND CHANGED OUT THE BATTERY IT JUST MADE A CLICKING SOUND BUT WOULDN'T START. I STARTED READING ON LINE THAT THIS EXACT SITUATION HAS HAPPENED TO OTHER KIA OPTIMA VEHICLES. MY VEHICLE HAS 99189 MILES SO IT FALLS WITHIN THE POWER TRAIN WARRANTY OF 100,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267948October 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA OPTIMA HYBRID. WHILE DRIVING APPROXIMATELY 55-60 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THERE WAS A KNOCKING NOISE COMING FROM THE ENGINE. IN ADDITION, THE OIL LEVEL WARNING INDICATOR ILLUMINATED AND THE VEHICLE STARTED TO LOSE POWER. THE CONTACT WAS ABLE TO SAFELY MOVE THE VEHICLE OFF THE ROADWAY. THE VEHICLE WAS TOWED TO SOUTHWEST KIA AUSTIN (13175 US-183 N, AUSTIN, TX 78750, (512) 583-1900) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267974October 11, 2019
ENGINE, POWER TRAIN
KIA HAS NOW SETTLED THEIR CLASS ACTION SUIT FOR ALL THE OTHER VEHICLES, YET THE HYBRIDS ARE STILL BEING LEFT OUT OF ANY RECALLS. THERE IS PLENTY OF EVIDENCE IN THE COMPLAINTS HERE THAT SOMETHING IS WRONG. I SUNK $7000 THAT I DIDN'T HAVE TO SPARE INTO GETTING A NEW ENGINE PUT IN THIS CAR. ONLY TO HAVE THE TRANSMISSION BLOW RIGHT AFTER I GOT THE CAR BACK FROM KIA AFTER WAITING 6 MONTHS FOR AN ENGINE. THE TRANSMISSION COST ANOTHER $5000, AND IT TOOK THEM THREE TRANSMISSIONS TO INSTALL A NON-FAULTY TRANSMISSION. I ALMOST LOST MY JOB BECAUSE I COULDN'T RELIABLY GET TO WORK ON TIME, IF AT ALL. KIA THEMSELVES HAVE SAID THAT THE ENGINES WEREN'T MANUFACTURED CORRECTLY AND THAT LABOR BEING DONE IN KIA DEALERSHIPS WASN'T BEING DONE CORRECTLY. HYBRID ENGINES SHOULD ABSOLUTELY NOT BE BLOWING RODS AT 60000 MILES, OR 80000 MILES, AND NOT EVEN 100000 MILES. KIA IS KNOWINGLY DELAYING ANY SORT OF RECALL AND FORCING PEOPLE TO GO INTO FURTHER DEBT OR LOSE JOBS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267332October 9, 2019
ENGINE
DURING MY LAST VISIT TO THE KIA DEALER FOR AN OIL CHANGE AND TIRE ROTATION, THEY INFORMED MY THAT I HAD NO OIL INDICATING ON THE DIP STICK. NO LEAKS DETECTED SO MUST BE BURNING OIL. EVERY TIME I DRIVE, I CAN SMELL BURNING OIL AND TAIL PIPE ARE COMPLETELY BLACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266698October 7, 2019
ENGINE
2012 KIA WAS TAKEN IN FOR A ENGINE RECALL IN 2017. KIA INFORMED ME THAT IT HAD PASSED INSPECTION AND RELEASED THE CAR. 2019 THE ENGINE SEIZED WITHOUT WARNING, TRAVELING 40MPH ON A BUSY ROAD. LUCKILY, I WAS ABLE TO MANEUVER TO FIND A SOMEWHAT SAFE LOCATION. MY ENGINE BEGAN TO SMOKE VERY BADLY FROM A POSSIBLE SMALL FIRE. AFTER A WEEK WITHOUT A CAR, OUT OF POCKET TOWS, DIAGNOSTICS, RENTALS, ETC. KIA CONFIRMED IT WAS AN ENGINE ISSUE RELATED TO THE RECALL. MY SAFETY WAS PLACED AT RISK AFTER I FELT ALL THE RECALLS HAD BEEN TAKEN CARE OF. I COULD OF VERY WELL BEEN IN A SERIOUS ACCIDENT, AND LUCKILY I DID NOT HAVE MY CHILDREN THAT DAY. TODAY, MY CAR HAS HAD A REPLACEMENT ENGINE, YET I DO NOT FEEL COMFORTABLE. I AM STILL TRYING TO RECOVER THE OUT OF POCKET EXPENSES. I HAVE BEEN SPOKEN TO VERY RUDELY AND IN A UNPROFESSIONAL MANNER FROM KIA. THE COMPANY IS NOT WILLING TO PAY FOR ALL OF MY EXPENSES WHILE THE CAR THAT I HAVE PURCHASED FROM THEM PUT ME IN HARMS WAY. I WILL NEVER BUY ANOTHER KIA AGAIN AND AM CONSIDERING A LAW SUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265790October 2, 2019
ENGINE
THERE ARE TWO (2) ISSUES THAT ARE POSSIBLY CONNECTED. THE FIRST IS EXCESSIVE OIL CONSUMPTION. THE KIA DEALERSHIP CONFIRMS THAT I AM USING APPROXIMATELY 1 QUART PER 250 MILES, BUT THEY STATE THAT THEY CANNOT DO ANYTHING FOR THE ISSUE. ADDITIONALLY, THE CAR HAS ALSO BECOME SLUGGISH. ACCELERATION TIME HAS BEEN GREATLY INCREASED AND CAR HESITATES WHEN THE GAS PEDAL IS DEPRESSED. BOTH OF THESE ISSUES HAVE ME CONCERNED FOR MY SAFETY IN NORMAL DRIVING CONDITIONS AND ALSO WHEN I NEED TO ACCELERATE QUICKLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265417October 1, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, THE VEHICLE BEGAN TO HESITATE AND SEIZED IN THE LEFT TURNING LANE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE ENGINE SEIZED. THE VEHICLE WAS TOWED TO KIA OF CARSON (LOCATED AT 22020 RECREATION RD, CARSON, CA 90745, (424) 277-0368) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) ON SEPTEMBER 23, 2019. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,371.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258876September 29, 2019
ENGINE
THE ENGINE KNOCKED AND IT MAKE A NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258550September 27, 2019
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
CAR BEING DRIVEN BY MY DAUGHTER SUDDENLY STOPPED IN THE MIDDLE OF TRAFFIC WITH A PULL OVER AND SAFELY SHUT OFF VEHICLE WARNING. SHE HOWEVER COULD NOT MOVE. THE VEHICLE ALSO SHOWED AN ERROR TO THE VEHICLE CHARGING SYSTEM. WE TOWED THE IMMOBILE VEHICLE TO THE LOCAL KIA DEALERSHIP AND WERE TOLD THERE WERE NO CODES AND THE BATTERY WAS FINE. THEY REQUESTED THAT I ALLOW THEM TO REMOVE THE VALVE COVER TO CHECK ON BELTS. I APPROVED. I CALLED THE DEALERSHIP THE FOLLOWING DAY TO CHECK IN BECAUSE I HAVE NOT HEARD. I WAS TOLD THE HYBRID PARTS WERE COVERED UNDER WARRANTY BUT THAT THE ENGINE WAS LOCKED UP. NO REASON OR EXPLANATION, NO WARNING. MY CHILD COULD HAVE DIED DUE TO HER VEHICLE STOPPING IN THE MIDDLE OF TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258657September 27, 2019
AIR BAGS
10-15 MPH T BONED A CAR THAT RAN A RED LIGHT. AIR BAG DIDN'T GO OFF
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#11258377September 26, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKES LOST POWER AND CAUSED THE VEHICLE TO CRASH INTO THE PRECEDING VEHICLE. THE ABS INDICATOR ILLUMINATED PRIOR TO THE FAILURE AND REMAINED LIT. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT'S VEHICLE WAS DAMAGED AND TOWED TO THE CONTACT'S RESIDENCE BY AAA. THE OTHER VEHICLE WAS NOT DAMAGED. THE CONTACT CALLED TEXAS MOTORCARS HOUSTON TEXAS AT 832-794-0499 (LOCATED AT 11031 BISSONNET ST, HOUSTON, TX 77099), BUT NO ASSISTANCE WAS PROVIDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. THE VIN WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11257819September 24, 2019
ENGINE
UNTIL NOW (ONLY 84K MILES), MY 2012 KIA OPTIMA HYBRID HAS BEEN A GREAT CAR. WHEN LEAVING A DRIVEWAY GOING ABOUT 15MPH, A LIGHT TAPPING BEGAN WHEN THE GAS ENGINE STARTED. A SOUND IT WAS NOT MAKING WHEN DRIVING UNDER ELECTRIC POWER (BEFORE THE ENGINE STARTED). THE SOUND QUICKLY GREW TO A LOUD KNOCKING, ACCOMPANIED BY A NOTICEABLE LOSS OF POWER AND THROTTLE RESPONSE. THE CHECK ENGINE LIGHT NEVER TURNED ON, EVEN AFTER THE ENGINE BLEW UP. ALL SIGNS ARE POINTING TO A MANUFACTURING DEFECT, SIMILAR, IF NOT THE SAME AS THE ONE REGARDING METAL FILINGS BEING LEFT ON THE BLOCK. THIS IS THE SAME ENGINE MODEL AND YEAR THAT TRIGGERED OVER .5M CARS BEING RECALLED. NOW THE SAME ISSUES ARE HAPPENING WITH THIS MODEL, WHICH FOR SOME REASON WASN'T INCLUDED. A MODERN AND WELL-SERVICED CAR SHOULD LAST MORE THAN 84K MILES. THIS WILL BE A SAFETY HAZARD UNTIL ALL MODELS CONTAINING THESE ENGINES ARE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257835September 24, 2019
ENGINE, FUEL/PROPULSION SYSTEM
I HAVE HAD MULTIPLE ISSUES WITH MY 2012 KIA OPTIMA HYBRID FOR THE PAST 3-4 YEARS. THE TRANSMISSION HAS BEEN REPLACED AT 74K MI. NUMEROUS OCCASIONS CAR LOST POWER ON THE HIGHWAY. TAKEN CAR IN TO KIA DEALER EACH TIME AND THEY COULD NOT DUPLICATE THE PROBLEM. MY CAR STALLED OUT 1 MONTH AGO ON THE FREEWAY AND TOWED TO THE DEALER. NOW AT 125K MI DEALER IS TELLING ME MY ENGINE IS SEIZED, HYBRID BATTERY AND REGULAR BATTERY ARE DEAD. AND ALSO REPLACED THE EMC FOR $2500 PRIOR TO FIGURING OUT THE ENGINE/BATTERY'S WERE DEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257857September 24, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHEN THE CONTACT'S WIFE STARTED THE VEHICLE, THE "HYBRID SYSTEM WARNING SAFETY STOP AND DO NOT DRIVE" MESSAGE APPEARED ON THE INSTRUMENT PANEL. ALSO, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, AN ABNORMAL NOISE WAS HEARD AND THE VEHICLE WOULD NOT ACCELERATE MORE THAN 10 MPH. THE VEHICLE WAS TAKEN TO SAN FRANCISCO HONDA NEW & USED SALES (1595 VAN NESS AVE, SAN FRANCISCO, CA 94109, (415) 687-0174) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 89,979. *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Optima