Kia Optima Complaints (2012)

1,029 consumer complaints on file.

#11405106March 27, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, SUSPENSION
BRAKES SQUICK EVEN AFTER REPAIR AND REPLACEMENT AND HAS A SLOWER RESPONSE TIME THEN USUAL AND CAUSED A REAR END ACCIDENT, COOLING AND HEATED SEATS STOPPED WORKING ON THE DRIVER SIDE WHICH I MET OWNERS OF MY EXACT CAR SAID THE SAME THING HAS HAPPENED TO THEM, AND THE PASSENGER SEAT CONTROLLERS DOESN'T WORK TO OPERATE ADJUSTABLE SEATS! THE SUSPENSIONS HAS BEEN BAD EVERY SINCE THE RECALL ON THE ENGINE; FOR SOME REASON IT WAS GIVING BACK TO ME WITH THAT PROBLEM FROM KIA DEALERSHIP. BACK-UP CAMERA IS MALFUNCTIONING FOR YEARS NOW AND CAR DOESN'T EVEN BEEP WHEN GETTING TOO CLOSE TO OBJECTS/OTHER VEHICLES ANYMORE EITHER FOR YEARS! I'M JUST FINDING OUT ABOUT THE PROCESS, RECALL LAWS AND RIGHT TO AN INVESTIGATION.*DT*JB
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#11404100March 21, 2021
AIR BAGS
2012 OPTIMA 45,000 MILES BOUGHT IN 2013. REGULAR ON TIME SERVICE AT LITHIA KIA OF ANCHORAGE WHERE PURCHASED. AIR BAG LIGHT TRIGGERED AFTER OIL CHANGE. DESPITE WARRANTY AND EXTENDED BUMPER - BUMPER COVERAGE, HAD TO PAY $150 TO HAVE THE AIR BAG CODES READ AND RESET. THE TECHNICIAN ALSO PERFORMED A RESET FOR THE PASSENGER WEIGHT MANAGEMENT SYSTEM. THE SRS SYSTEM IS DEACTIVATED WHEN THE AIRBAG LIGHT IS ON. IN MY CASE, IT WAS FOUND THAT THE PASSENGER SIDE HAD DEACTIVATED DUE TO UNKNOWN CIRCUMSTANCES. HISTORICAL CODES THAT WERE PULLED BY THE DEALER'S KIA SRS READER SHOWED LOW POWER CODES AND THE WEIGHT MANAGEMENT MALFUNCTION. I SHOULD NOTE MY INTERSTATE BATTERY IS 1 YEAR OLD AND BOTH BATTERY AND ALTERNATOR ARE FUNCTIONING CORRECTLY. MY VEHICLE FALLS UNDER THE CURRENT RECALL, HOWEVER KIA AND MY DEALER SKIRT FIXING THE PROBLEM BY THE FACT THAT I AM HAVING A CODING AND PROGRAMMING ISSUE AND NOT A BROKEN MODULE OR CLOCK SPRING. THE SERIOUSNESS OF A NON FUNCTIONING AIRBAG (SRS) SYSTEM IS A BIG DEAL AND A BIT SCARY. THE MANUFACTURER AND DEALER SHOULD NOT BE ABLE TO SKIRT RECALLS UNDER TECHNICALITY AND SHOULD BE HELD FULLY LIABLE IF THE SYSTEM FAILS LEADING TO INJURY. ESPECIALLY AS METICULOUS AS MY WIFE AND I ARE ABOUT MAINTAINING OUR VEHICLES. RECALL NUMBER : SC165 THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402832March 14, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHILE DRIVING MY 2012 KIA OPTIMA HYBRID ON THE FARTHEST LEFT LANE OF THE FREEWAY, A WARNING MESSAGE POPPED UP ON MY DASH BOARD THAT WAS SOMETHING SIMILAR TO "SAFTLEY PULL OVER AND DO NOT DRIVE VEHICLE." I BEGAN TO CHANGE LANES TO BE ABLE TO EXIT THE FREEWAY AND AS I WAS APPROACHING THE EDITS STOP LIGHT THE MOVING HEHICLE SEEMED TO LACK MUCH POWER. I WAS LUCKY ENOUGH TO HAVE THE CAR ROLL FAR ENOUGH ON MOMENTUM TO GET ME OUT OF THE WAY OF A VERY BUSY ROAD. IT WAS A MIRACLE THAT THE CAR ROLLED TO THE SPOT IT DID BECAUSE THAT HAPPENED TO BE THE ONLY PLACE THE SHOULDER COULD FIT MY CAR. I HAD IT SENT TO KIA DEALERSHIP AND IT TOOK THEM ALMOST AN ENTIRE WEEK TO FINALLY HAVE AN IDEA OF WHAT THE PROBLEM COULD BE. ENGINE SEIZED AS THE MAJOR PROBLEM AND OFFERED TO REPLACE IT FOR ABOVE $8000! THE CAR ISN'T EVEN WORTH THAT MUCH! COME TO REALIZE THERE WAS A RECALL ON MY ENGINE SO I AM NOW WAITING UNTIL KIA TECH SUPPORT REACHES OUT TO MY MECHANIC FOR THE APPROVAL OR DENIAL. I BOUGHT THIS USED CAR ABOUT 30 DAYS FROM TODAY'S DATE WITH 80K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400300March 11, 2021
ELECTRICAL SYSTEM, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT AFTER TURNING OFF AND EXITING THE VEHICLE, THE INTERIOR LIGHTS REMAINED ILLUMINATED. DUE THE FAILURE, THE BATTERY WAS DRAINED ON SEVERAL OCCASIONS REQUIRING A JUMP START TO BE ABLE TO START-UP AND DRIVE THE VEHICLE. ADDITIONALLY, THE BATTERY HAD BEEN REPLACED TWICE WITHIN TWO MONTHS. THE CONTACT HAD TAKEN THE VEHICLE TO VISION KIA OF EAST ROCHESTER (201 E LINDEN AVE, EAST ROCHESTER, NY 14445) WHERE THEY INFORMED HIM THAT THE EXTERIOR WIRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400004March 9, 2021
ENGINE
CAR HAS BEEN MAINTAINED APPROPRIATELY, CAR SUDDENLY STARTED TURNING OFF ON US WHILE IN DRIVE. WE HAD IT CHECKED ACCORDING TO THE SCANNER, IT SAYS IT IS THE SAME KNOCKING SENSOR THAT KIA HAS REPORTED. WHEN I CALLED CUSTOMER SERVICE, THEY RUN MY VIN AND SAY I HAVE NO RECALLS SO THEY CANNOT HELP ME. MY CAR IS A 2012 WHICH FALLS WITHIN THE YEARS KIA HAS REPORTED YET THEY WILL NOT HELP ME. AS OF NOW I HAVE NO RUNNING VEHICLE BECAUSE IT IS TOO UNSAFE TO CHANCE DRIVING IT WITH MY CHILDREN IN THE CAR. THE CAR HAS TURNED OFF ON ME WHILE IN MOTION 4 TIMES NOW, TWICE ON THE HIGHWAY, TWICE ON A 2 LANE ONLY CANYON. (ON MY WAY HOME FROM WORK WITH MY CHILDREN IN THE CAR)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399657March 7, 2021
ENGINE
I HAVE A 3 MONTHS OLD AND I'M VERY CONCERNED ABOUT OUR SAFETY BECAUSE THE VEHICLE SUDDENLY RUNS OUT OF OIL AND IT START SMELLING LIKE BURNED AND IT STARTS TO SMOKE A LOT OF WHITE SMOKE. WHEN I CHECK THE OIL COMPARTMENT IT SEEMS LIKE THE OIL EVAPORATES OR GET CONSUMED BUT IT DOESN'T LEAK. THIS HAS HAPPENED FEW TIMES WHILE DRIVING THE CAR ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399491March 6, 2021
ELECTRICAL SYSTEM
I WAS PARKED IN THE PARKING LOT AT A GROCERY AND FOLDED MY SIDE VIEW MIRRORS UP AND BACK DOWN AND NOW THE MOTOR IN THE PASSENGER SIDE VIEW MIRROR WILL NOT STOP RUNNING. THE MOTOR RUNS DAY AND NIGHT AND THE MIRROR NO LONGER FOLDS LIKE IT'S SUPPOSED TO. I SEE THAT I AM NOT THE ONLY ONE THAT HAS HAD THE ISSUE WITH THE SIDE VIEW MIRRORS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398744March 2, 2021
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
I WAS IN THE PARENT PICK UP LINE TO PICK UP MY DAUGHTER AND I PLACED MY SHIFT IN PARK HOWEVER MY CAR CONTINUED TO DRIVE FORWARD AND SHIFT GEAR WAS STUCK. STEERING WHEEL BECAME STIFF AND I KEPT FOOT ON BRAKE TO SLOWING MANEUVER CAR TO A PARKING SPOT. ONCE IN PARKING SPOT CAR WOULD NOT TURN OFF AND EVEN THOUGH CAR WAS IN PARK ON THE SHIFT GEAR THE DRIVE MODE WAS ILLUMINATED. THE CAR FINALLY TURNED OFF FOR A FEW SECONDS AND THAN RESTARTED BY ITSELF AND REPEATED TO DO SO. I WAS FINALLY ABLE TO MOVE GEAR SHIFT AFTER ACCESSING THE SHIFT GEAR RELEASE LOCK HOWEVER THE SHIFT GEAR REMAINED IN DRIVE MODE. THEN ENGINE JUST COMPLETELY STOPPED TURNING ON. CAR WOULD NOT TURN, NOT DRIVABLE AND HAD TO HAVE IT TOWED FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398150February 27, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
CAR WILL NOT GET OUT OF IMMOBILIZATION PHASE, WITH EITHER KEY FOB WILL NOT UNLOCK TO USE PUSH TO START. ISSUE IS WASTE GATE ACTIVATOR FAILURE OR NEEDS ADJUSTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398025February 26, 2021
ENGINE
DRIVING AT 70 MPH THE ENGINE JUST DIED, NO WARNINGS LIGHTS, STARTER AND BATTERY ARE FINE. PER MECHANIC THE ENGINE ASSEMBLY FAILED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398071February 26, 2021
ENGINE
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED WHILE DRIVING AT 50 MPH, THERE WAS A LOUD KNOCKING SOUND COMING FROM THE VEHICLE. THE VEHICLE STALLED AND WOULD NOT RESTART. THE CONTACT EXIT THE VEHICLE AND SAW METAL PARTS AND OIL LEAKING FROM THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO HIS RESIDENCE AND THEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE THAT THE BEARING ROD WENT THROUGH THE ENGINE. THE ENGINE WAS REPLACED HOWEVER, AFTER SEVERAL THOUSAND MILES THE FAILURE RECURRED WITH THE NEW ENGINE. THE CONTACT THE CALLED THE CABLE DAHMER KIA OF LEE'S SUMMIT (400 NE COLBERN RD, LEE'S SUMMIT, MO 64086, (816) 207-6200) AND WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE). THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER FOR THE ENGINE REPLACEMENT BUT WAS INFORMED THAT THEY WERE UNABLE TO REPLACE THE ENGINE UNDER THE RECALL BECAUSE THE VEHICLE WAS OVER 150,000 MILES. THE CONTACT NOTIFIED THE MANUFACTURER OF THE FAILURE AND THE MANUFACTURER AGREED THAT THE VEHICLE WAS NOT ELIGIBLE FOR THE FREE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 162,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397555February 23, 2021
SEAT BELTS
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, AN OCCUPANT WAS WEARING THE DRIVER'S SIDE REAR SEAT BELT HOWEVER, THE BUCKLE CEASED AND FAILED TO RETRACT OR RELEASE. THE OCCUPANT HAD TO SLIDE OUT THE SEAT BELT. THE CONTACT CALLED GRAND KIA (1950 W 104TH AVE, DENVER, CO 80234, (720) 943-1144) TO NOTIFY THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSE NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 230,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397572February 23, 2021
ENGINE
JUN 01,2018 MANUFACTURER RECALL NUMBERSC165A NHTSA RECALL NUMBER18V363 RECALL STATUSRECALL INCOMPLETE SUMMARY KIA MOTORS HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN ALL 2010-2013 MY FORTE AND FORTE KOUP , ALL 2011-2013 MY OPTIMA, ALL 2011-2012 OPTIMA HYBRID, AND ALL 2011-2012 MY SEDONA VEHICLES. THE AIRBAG CONTROL UNIT ("ACU") DETECTS CRASH SEVERITY AND COMMANDS DEPLOYMENT OF THE ADVANCED AIRBAGS AND SEATBELT PRETENSIONERS WHEN NECESSARY. THE ACU CONTAINS A CERTAIN APPLICATION-SPECIFIC INTEGRATED CIRCUIT ("ASIC") THAT MAY BE SUSCEPTIBLE TO ELECTRICAL OVERSTRESS ("EOS") DURING CERTAIN FRONTAL CRASH EVENTS. THE CONDITION IS LIMITED TO FRONTAL AIRBAGS AND SEAT BELT PRETENSIONERS IN CERTAIN FRONTAL CRASH EVENTS. SAFETY RISK IF THE ASIC BECOMES DAMAGED, THE FRONTAL AIRBAGS AND SEATBELT PRETENSIONERS MAY NOT DEPLOY IN CERTAIN FRONTAL CRASHES WHERE DEPLOYMENT MAY BE NECESSARY, THEREBY INCREASING THE RISK OF INJURY. REMEDY KIA HAS ADVISED ITS AUTHORIZED DEALERS TO INSTALL A WIRE HARNESS KIT BETWEEN THE ACU CONNECTOR AND VEHICLE HARNESS CONNECTOR IN YOUR VEHICLE. THE WORK WILL BE PERFORMED AT KIA'S EXPENSE AT NO COST TO YOU. THE ACTUAL TIME REQUIRED TO PERFORM THE REPAIR WILL TAKE APPROXIMATELY ONE (1) HOUR. HOWEVER, YOUR VEHICLE MAY BE NEEDED LONGER; THEREFORE, WE RECOMMEND SCHEDULING A SERVICE APPOINTMENT TO MINIMIZE ANY INCONVENIENCE. (REFER TO SC165A.) MANUFACTURER'S NOTES SC165A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396969February 19, 2021
AIR BAGS
MY AIRBAG LIGHT STAYS ON WHEN THE CAR IS ON. ALSO THE HORN DOES NOT WORK, WHICH I WAS TOLD IT IS CONNECTED TO THE AIRBAG PROBLEM. I HAD A MECHANIC CHECK THE CODE AND THE CODE SAID IT WAS THE DRIVER'S SIDE AIRBAG. THE DEALERSHIP SAID THERE IS A RECALL ON AIRBAGS FOR THE KIA OPTIMA BUT NOT FOR MY 2012 EX. THE SYMPTOMS ARE THE SAME AS DESCRIBED FOR THE RECALLED KIA OPTIMA AIRBAGS. I DON'T UNDERSTAND WHY MY CAR IS NOT PART OF THE RECALL, ESPECIALLY SINCE IT IS A MAJOR SAFETY ISSUE. I HAVE TRIED TO SEE IF IT WAS A SIMPLE CABLE CONNECTION ISSUE UNDER THE SEAT BUT THAT HAS NOT RESOLVED THE PROBLEM. I REALLY DO NOT WANT TO PAY $$$$ TO GET THE AIRBAG FIXED WHEN THERE IS A KNOWN PROBLEM WITH KIA OPTIMA AIRBAGS. BUT I ALSO DO NOT WANT TO LOSE MY LIFE BECAUSE THE AIRBAG DOES NOT WORK AND KIA WON'T FIX IT UNDER A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396654February 17, 2021
ENGINE
PER NHTSA RECALL 20V750, A KIA DEALER SERVICE DEPARTMENT INFORMED ME TODAY (2/17/2021) THAT THEY ARE UNABLE TO MAKE APPOINTMENTS TO SERVICE THIS RECALL DUE TO A 'NATIONWIDE COMPUTER OUTAGE'. HOW CAN THEY BE ALLOWED TO ISSUE A MAJOR RECALL AND THEN NOT BE PREPARED TO MAKE APPOINTMENTS TO SERVICE THE VEHICLES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396063February 13, 2021
ENGINE, UNKNOWN OR OTHER
I'D HAD NO MECHANICAL ISSUES W/ MY VEHICLE, WHATSOEVER & ALL ROUTINE MAINTENANCE IS DONE ON TIME. WHILE DRIVING ON THE HIGHWAY ONE DAY & SUDDENLY ALL THE WARNING LIGHTS CAME ON & LOTS OF SMOKE COMING FROM UNDER THE HOOD. PULLED TO THE SIDE OF THE ROAD, HAD IT TOWED TO THE NEAREST KIA DEALERSHIP. AFTER A FEW DAYS, IT WAS EXPLAINED TO ME, BY THE SERVICE TEAM THAT MY ENGINE WAS SHOT, BUT I WASN'T GIVEN AN EXPLANATION AS TO WHY. THERE WERE NO RECALLS AT THAT TIME ON THE HYBRID VEHICLES; HOWEVER, I JUST GOT A RECALL LETTER FOR MY OPTIMA HYBRID, DATED 1/27/2021 THAT DESCRIBED THE VERY THING THAT I EXPERIENCED WITH MY CAR. THIS PROMPTED ME TO VISIT THIS WEBSITE TO EXPLAIN MY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395816February 11, 2021
ENGINE
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT HAD INITIALLY TAKEN HER VEHICLE TO ARAPAHOE KIA (9701 E ARAPAHOE RD, CENTENNIAL, CO 80112) FOR AN OIL CHANGE AND HAD ALSO INFORMED THEM THAT HER VEHICLE HAD BEEN CONSUMING EXCESSIVE AMOUNTS OF OIL. THE DEALER INFORMED HER THAT THERE HAD BEEN A RECALL, NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) PLACED ON HER YEAR MODEL VEHICLE HOWEVER, KIA COULD NOT REPAIR THE VEHICLE UNLESS THE ENGINE WAS KNOCKING. A WEEK LATER, THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE BEGAN TO STALL WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE NEXT DAY, THE CONTACT HAD THE VEHICLE TOWED BACK TO THE DEALER AND WAS INFORMED THAT HER VEHICLE WAS SAFE TO DRIVE AND THAT THE CHECK ENGINE LIGHT HAD BEEN CLEARED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT A CASE WOULD BE OPENED. THE CONTACT THEN RECEIVED A TEXT FROM THE DEALER MECHANIC THAT STATED THAT THE ENGINE WAS FAULTY HOWEVER, THEY WERE UNSUCCESSFUL WITH DIAGNOSING THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394861February 5, 2021
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
MY CHECK ENGINE LIGHT IS BLINKING; FAULTY ACCELERATION ON HIGHWAY AND GOING UPGRADE (UPHILL), VEHICLE JERKING ON LOCAL ROADWAYS; AUTO ZONE SAYS ITS A FAULTY KNOCK SENSOR. IT COULD POSSIBLY BE AN ISSUE WITH THE ENGINE BUT I'M NOT SURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394657February 4, 2021
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
CAR WILL NOT START UP. WHEN TURNING KEY I HEAR CLICKING NOISE FROM UNDER THE GOD FROM FUSE BOX AND THINKING IT'S STARTER RELAY BUT I REPLACED IT AND STILL NOTHING EVENTUALLY BY KEEP TRYING TURNING KEY TO START FOR 18 MINUTES IT STARTS UP FINALLY. NO CLUE WHAT IT COULD BE. MAYBE STARTER SOLENOID
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390752January 30, 2021
ENGINE, POWER TRAIN
VEHICLE SHUT DOWN WITH LOW POWER AT 50 MPH WITH ALL LIGHTS WORKING. COMPUTER HAS CAR SHUT DOWN AND CAN NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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