Kia Optima Complaints (2013)

1,443 consumer complaints on file.

#11580993April 3, 2024
ELECTRICAL SYSTEM
I have filed a complaint already with 2 agencies and I am continually being transferred from one site to another ! This is my very last complaint, before I file a complaint with my State Senator. ------------------- September 25, 2023 NHTSA CAMPAIGN NUMBER: [XXX] HECU May Cause Engine Compartment Fire An engine compartment fire while parked or driving can increase the risk of injury. NHTSA Campaign Number: [XXX] Manufacturer Kia America, Inc. Components SERVICE BRAKES, HYDRAULIC Potential Number of Units Affected 1,730,192 Summary Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving. Remedy Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Some owner notification letters were mailed March 29, 2024. The remaining owner notification letters will be mailed at a future date. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is [XXX]. Notes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581031April 3, 2024
ENGINE, ELECTRICAL SYSTEM
There is a dangerous recall on my vehicle put out by the maker of the vehicle and I called to schedule service for the vehicle . However no one is servicing my vehicle and they have no timeline on when they can remedy the issue . But I find it a serious matter that a symptom of this recall is a fire while driving or a fire while parked randomly . I need this remedied or car replaced asap to avoid damages or injuries !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580598April 2, 2024
ENGINE
Something’s wrong with a fuse that can catch fire and kia is taking forever to resolve the issue. my check engine light pops on and off now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580611April 2, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima Hybrid. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580630April 2, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Burning smell occasionally no warning light...maybe HECU?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580723April 2, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
My concerns is for the safety of my family as well as myself. I feel this recall is dangerous and it can happen at any given time. I believe that the manufactures of this vehicle had plenty of time to have this issue fixed. I really don't feel safe driving it, especially with my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580505April 1, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima Hybrid. The contact stated that after driving at various speeds, there was a burning odor present inside the vehicle. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580159March 29, 2024
UNKNOWN OR OTHER
The vehicle is for sale at a dealership in Stafford Virginia at Pohanka Honda. How can this vehicle be for sale with a recall regarding a fire hazard. And then it states no remedy available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578660March 21, 2024
STEERING
2013 Kia Optima EX 2.4L the issue continues to be problematic when driving at 40 miles an hour and above around turns. The steering wheel gets sticky making it difficult to correct the steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578460March 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Optima. The contact received a notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated while driving at approximately 40 MPH, the vehicle would shudder. The contact pulled over to the side of the road. The vehicle was restarted and driven to a restaurant. The vehicle was then driven to the residence, where the failure reoccurred and there was a burning smell inside the cabin. The MIL warning light had illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 160,389.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578119March 18, 2024
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Manufacturer hasn't provided a remedy to recall notice issued in September 2023. For something that has a chance of catching on fire driving or Parked this should've been taken care of along time ago instead of risking peoples lives dragging this out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577093March 13, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima. The contact received notification NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to start the vehicle when it began clicking fast. The ABS warning lights and the Malfunction Indicator Lamp light was illuminated. The vehicle was not taken to the dealer and was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 91,000. VIN tool confirms part not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577190March 13, 2024
UNKNOWN OR OTHER
This car is pearl white and the paint on this car bubbles up and starts peeling. It is missing paint off the hood,passenger side doors and driver side rear quarter panel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576145March 8, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576289March 8, 2024
ENGINE
The contact owns a 2013 Kia Optima. The contact stated that while driving at an undisclosed speed, the engine seized. The vehicle was towed to the residence. The vehicle was then towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The contact was informed that there was a recall for the engine replacement. The vehicle was repaired; however, the vehicle failed to start after the recall repair was completed. The vehicle has remained with the dealer since August 2023. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575628March 5, 2024
STEERING
The Steering wheel is making a lot of clicking noise when turning or going over bumpy roads. I have takin my car to several independent car shops only for them to tell me that this has been a common problem for this specific model as they have seen similar Kia optima’s and Hyundai’s with this issue. I was advised that if left alone, the problem can make the steering go bad and become a dangerous safety concern. I have contacted the Kia dealership and they stated they want $150 diagnostic fee to look at it, even though they admitted that they’ve had customers bring their Kia’s in for similar issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575425March 4, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Electrical issue then engine leading to car going up in flames
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11574435February 28, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was parked, the contact smelled a burning odor. In addition, the contact stated that the burning odor was also in the interior of the vehicle. The contact stated that the dealer was contacted several times, requesting service of the vehicle but was informed that the dealer was overbooked. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574505February 28, 2024
ENGINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that after parking the vehicle, the vehicle failed to restart. The check engine warning light remained illuminated. The vehicle was later towed to the residence. The vehicle was not diagnosed or repaired. The failure mileage was 166,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574150February 27, 2024
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
I was driving up the [XXX] north and where [XXX] merges to [XXX] I'm going 65mph on the far left side, and my dash starts beeping and reads WARNING STOP VEHICLE CHECK BRAKES. MY brakes go out, pedal to the floor sounding like grinding gears and doing some major damage, my acceleration stopped working. The [XXX] is merging on the left side so i had to avoid major traffic. I am a driver with skill as i dodge slowed and stopped vehicles, and get to the shoulder before [XXX]. I call for roadside assistance because kia says its free and its not. I was looking around the engine to see what the heck and unplugged the hybrid fuse and battery from back and suddenly it worked again and drive it home and right before I park I made a right turn, and it started beeping again, and this time it stayed this way. I almost lost my life, and I did lose my job because of it. GLENDALE'S CARSPRO KIA SERVICE DEPARTMENT IS THE WORST DEPARTMENT EVER!, they would not help me get a tow, I paid for the tow. THEY CHARGED CLOSE TO 5 GRAND FOR A REPAIR, Hydraulic brake booster module, AND A COUPLE HUNDRED FOR THERE HIGHEST SERVICE OPTION (Changing fluids, wipers, wash, detail, etc) this was a huge mistake and took nearly two months! My car had dust on it THEY DID NOT EVEN CHECK THE PRESSURE I HAD IN MY ALL 4 TIRES (EMPTIED UNTIL 25PSI) I started the vehicle and it started to hiccup as I idle I asked for the manager (a tall husky middle eastern guy with long hair and glasses). He replied "DOES YOUR CAR HAVE A CHECK ENGINE LIGHT ON" I said "no" he said "comeback when it does." I have received paper work from KIA corp stating that i could be reimbursed. I sent that document in and never herd from them again. I call customer service i even went to the Service dept and THEY ERASED MY SERVICE RECORD! Finally happened, with my car still Hiccuping, Rare ShutoffAlarm. I exit fw on green Light, made left; Alarm, No brakes, No gas, Hit curb, Near PEDESTRIANS, Trans Leaks, Part Recalled, No Results, New problem! INFORMATION REDACTED PURSUANT TO THE FR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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