Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11619943October 15, 2024
POWER TRAIN
"Service Shifter" light comes on. When this happens, the 9 speed shifter stops working. Also, all of the vehicle information system shuts off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619609October 14, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Good morning. I am contacting you in regards to my 2015 Jeep Cherokee. In summary, I am having issues with the transmission and upon further investigation I believe the issue is identical/related to recall campaign 16V529000. I do not feel safe driving the vehicle and would very much appreciate the issue be investigated. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619655October 14, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES
Experiencing description included in NHTSA Action Number: PE22009 The electronic parking brake is troublesome and often times has trouble engaging/disengaging.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619548October 13, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
It was recalled before for water getting into the trunk causing electrical issues(even fires). I brought it to a dealership to have it fixed, water is still getting into my vehicle. Dealership said there is nothing we can do since the recall is gone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619172October 10, 2024
ENGINE, UNKNOWN OR OTHER
There is an active cylinder 2 misfire recall on 2015 jeep Cherokee. Our vehicle has been in the shop for about 3 days now. And the cylinder 2 misfire is still happening. We would like our vin looked into. To be added to the recall. The misfire appears to be happening in idle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617705October 2, 2024
POWER TRAIN, ELECTRICAL SYSTEM
Transmission issues since purchase. Chokes, shifts in and out of gear. Service shifter light. Dash Lights go on and off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617216September 30, 2024
POWER TRAIN
The Power Transfer Unit has been diagnosed by dealer as, "Internal failure within PTU obstructing shift". This unit automatically transfers power to a rear wheel or wheels whenever the front wheel or wheels loses traction/slips due to wet, slick surfaces. This action enables vehicle to regain traction and stabilize control of vehicle. Without it loss of traction cannot be corrected putting the vehicle at risk of a catastrophic accident. The dealer has not repaired this and it has been over two months that I continue to drive this vehicle. The reason dealer has not repaired as told to me is that the part is unavailable due to high demand indicating that this is not an isolated incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616143September 24, 2024
UNKNOWN OR OTHER
I’m not sure what component failed as it is linked to many. My 4 wheel drive is out. The differential pump needs to be replaced. It is available for inspection. My safety was put at risk by my car slipping and I drove into a curb thankfully no one was hurt! I took it into my repair shop and it was confirmed the differential pump needs to be replaced. None of the federal employees had to investigate the car as it wasn’t in an accident. There is a 4 month wait time to get my part so this must be an issue with lots of jeep owners! My service 4 wheel drive light would go on and off when hitting bumps a week before this happened. It still goes on and off as I can’t get it replaced because I cannot obtain the part because it’s on back order for four months! Please help us keep owners get this problem resolved!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615367September 19, 2024
POWER TRAIN
About six weeks ago the "check 4WD" light started coming on intermittently and would then go off. I had the car checked before a road trip (that we didn't take for safety reasons) and my shop found a 2020 recall (W48/NHTSA 20E-037) for "all Chrysler models." I brought the car to Jeep of Chicago on [XXX] and the diagnostic found metal particles in the PTU fluid. I then opened a case ([XXX]) with Chrysler, which I was told on [XXX] they cancelled without contacting me or Jeep of Chicago because my VIN wasn't associated with any recalls. I found that Chrysler recalled 2016/2017 Jeep Cherokees for this issue and I was told by service people at Jeep of Chicago and Fields Jeep they have had a number of Jeeps come in for this issue. I was quoted $2818.55 to fix this and want Chrysler to pay for this. I am hoping NHTSA can help with this as it is a known safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614196September 12, 2024
POWER TRAIN
We bought the car brand new at Lithia Motors in Roseburg Oregon. After just a few months of driving, there was a noticeable clunk in the transmission at approximately 30-40 mph that occurred at random and included a shudder. The problem seemed to occur about every 3 or 4 days. We took the car to Lithia and they could not replicate the problem. Lithia did do some software updates. We were advised of a class action suit regarding the transmission. We made a claim and we were denied because they said we did not report the issues enough to Lithia. We appealed that because we told Lithia about the problem every time we took the car to their facility for oil changes. In December of 23 we had an issue with the car missing and took it to Lithia. The replaced injector one and advised there was minimal seepage from the oil filter. It was not explained that it was a transmission oil cooler. In [XXX] there was a code to service transmission. Minutes later the car was losing power and barely made it up the hill to our house. A return trip to Lithia and they said replacing the transmission cooler might resolve the problem but maybe not. A second opinion AAMCO said the same thing. The AAMCO mechanic showed me the transmission cooler and a puddle of oil that had settled below the leak in between the manifold. I told him I though that was the motor oil filter. On the way back home, the car again failed going up hill to our residence. The car is not safe to drive. There is potential for engine fire. I think a transmission oil cooler in the center of the engine near the manifold does not make a lot of sense. This car has 104,000 miles. I think there should be a safety recall on these cars to include full repair of the drive train. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614293September 12, 2024
ENGINE
Been waiting for a recall to be fixed, the dealership notified me after the paperwork was signed and I brought in the diagnosis. DMV said 5/16/2022 catalyst efficiency recall, catalyst converter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613829September 10, 2024
ENGINE
I have a recall on the vehicle, I purchased may2024. Was never told about the recall until I took the vehicle to someone else and then told the company I purchased it from. Catalyst efficiency. I was also given a letter from the DMV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612074September 2, 2024
POWER TRAIN
Hard shifting and jump forward while in low speeds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611859August 30, 2024
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
PTU completely bad...just purchased the vehicle and it went bad less than a month after
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611861August 30, 2024
VEHICLE SPEED CONTROL, POWER TRAIN
Electric Throttle Control. It will stop working randomly and when accelerating on the highway on the on ramp it will die down and go no more than 35 mph and will also do this when merging into traffic.. very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610259August 22, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Over several years Jeep has repeatedly stalled without warning. This safety concern has been addressed at both the dealership where the vehicle was purchased and an independent car repair facility. Regardless of the repairs done, the same stalling issue has continued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608587August 14, 2024
ENGINE, FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
The contact owns a 2015 Jeep Cherokee. The contact stated that there was an abnormal sound coming from under the hood while reversing. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the thermostat and canister purge valve needed to be replaced. The vehicle was not repaired due to the costs; however, the vehicle remained at the dealer pending the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608285August 13, 2024
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 55 MPH, the check engine warning light illuminated and the Service 4-WD message was displayed on the dashboard. The contact researched online and became aware of NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included. The vehicle was driven to a dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The dealer stated that the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 205,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606852August 6, 2024
ENGINE, POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle was able to restart; however, the message "Please Shift to Park," was displayed even though the gear selector was already in park(P). After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic converter. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken to an independent mechanic, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 181,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606250August 3, 2024
SERVICE BRAKES, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
There has been two separate occasions this has occurred. The last occurrence resulted in a car wreck . The first occurrence I was driving out of a public parking lot and had feet on breaks and engine rived up and keep going into traffic but car saw me coming and switched lines. This second occurrence I was parking the car in a parking space with my feet on the breaks and the car rived up even with me hitting the breaks jumped the curb and i and the car ended up through the window of a store. No one was hurt but car damaged and in the shop for repairs. Police came to the seen and deemed it an accident. I did not see any warning lights or messages prior to either of these events. report #WC2400651 / unable to upload as i don't have a copy
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee