Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11390010January 26, 2021
ENGINE
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. OCCASIONALLY, THE VEHICLE WAS RESTARTED AND RESUMED NORMAL FUNCTION. THE CONTACT STATED THAT THE AT ONE POINT THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED APPROXIMATELY 4-5 TIMES. THE CONTACT TOOK THE VEHICLE TO TURNERSVILLE JEEP CHRYSLER DODGE RAM (3100 NJ-42, TURNERSVILLE, NJ 08081, (856)316-7958) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389654January 24, 2021
UNKNOWN OR OTHER, ENGINE
SLOWING TO A STOP LIGHT AND VEHICLE STALLED OUT LOSING ALL POWER. THE VEHICLE HAS ALREADY HAD THE RECALLS ASSOCIATED COMPLETED AND HAD A RECENT OILS CHANGE. THE DAY AFTER THE RECALLS, THE CAR STALLED AGAIN BEFORE COMING TO A FULL STOP. TWICE IT WAS ON A HIGHWAY, ONCE IN A DRIVEWAY, ONCE IN AN INTERSECTION COMING OFF A BRIDGE. TWICE IN MOTION OTHERS WERE AT A STOP. I LOST COUNT AND THE ISSUE IS INCONSISTENT. MOST RECENT 1/24/21
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389699January 24, 2021
POWER TRAIN
BOUGHT A USED 28K MILE 2019 JEEP CHEROKEE FWD ON DEC 20TH 2020. TOOK IT THROUGH A CAR WASH FIRST WEEKEND OF JANUARY 2021. AT END OF WASH WHEN YOU ARE SUPPOSED TO TAKE IT OUT OF NUETRAL AND INTO DRIVE THE TRANSMISSION WOULD NOT ENGAGE. I COULD HEAR IT SPINNING BUT NO ACTION. I WAS ABLE TO COAST FORWARD TO GET OUT OF THE WAY OF OTHERS LEAVING THE CAR WASH.THINKING IT WAS A FLUKE I TOOK IT BACK FOLLOWING WEEKEND. SAME THING HAPPENED. I COASTED TO A SAFE PLACE TO PARK. NO PROBLEMS WITH BRAKES. LIGHTS HAD BEEN FLASHING ON SHIFTER PANEL BUT HAD STOPPED BEFORE I READ WHAT WAS SAID. TOOK CAR TO DEALERSHIP. THEY SCOPED IT AND REPORTED NO PROBLEMS. SAID IT WOULD BE NECESSARY TO PUT CAR IN PARK , TURN CAR OFF AND RESTART AGAIN TO RESET COMPUTER WHICH WAS CONFUSED BY WHEELS TURNING IN NUETRAL THROUGH CAR WASH. SAID THEY HADNT HAD OTHER SUCH ISSUES. IVE NEVER OWNED A CAR WITH THIS ISSUE. I'M OF SOUND MIND BUT WAS VERY HARRIED AT THIS EVENT KNOWING OTHER CARS WERE RIGHT BEHIND ME !! DOESN'T SEEM RIGHT. PLEASE LOOK INTO THIS. I CAN'T HAVE BOUGHT THE ONLY 2019 JEEP CHEROKEE FWD VEHICLE WITH THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389049January 20, 2021
STEERING
NOVEMBER OF 2019 BATTERY VOLTAGE WAS LOW. WHILE DRIVING STEERING WOULD JERK/PULL/GRAB TO THE LEFT OR RIGHT. DID THIS MANY TIMES DRIVING DOWN THE INTERSTATE, MAKING TURNS AND A FEW TIMES THE CAR WOULD SHUT DOWN. I MADE SURE TO KEEP MY DISTANCE DURING THIS TIME WHILE DRIVING AND THANKFULLY THERE WERE NO ACCIDENTS. SCARED TO DRIVE VEHICLE. HAD THE BATTERY CHECKED AT AN AUTO PARTS STORE THEY SAID IT WAS GOOD. TOOK IT INTO THE DEALERSHIP THEY FOUND WIRES RAN BY JEEP DURING MANUFACTURE FOUND A WIRE CHAFE NEAR STARTER AND WAS A GROUND WIRE. FIXED THE ISSUE. FAST FORWARD 11/2020 GETTING NAV DISPLAY REPLACED DUE TO SCREEN SEPARATION. FIRST RADIO INSTALL WAS NOT COMPATIBLE, AND STEERING HAS BEEN MESSED UP SINCE THE FIRST RADIO WAS PULLED OUT AND PUT BACK IN. COINCIDENCE NOT SURE... JUMPY/PLAY/LOOSE/STIFF WHEN CORRECTING TO STAY IN LANE. EXPLAINED THIS TO DEALERSHIP, SAFETY CONCERN, HAVE TO FIGHT THE WHEEL TO DRIVE AND ONLY DID THIS WHEN THERE WAS AN ISSUE IN 2019. 4TH VISIT BACK TO DEALERSHIP 3RD RADIO FINALLY WORKED. DEALERSHIP SAID THEY INSTALLED A STEERING SOFTWARE UPDATE. THEY DROVE MY VEHICLE APPROX. 50 MILES. SAID THERE IS PLAY/JERKING/JUMPING IN STEERING WHILE DRIVING AND TO LET THEM KNOW IF IT CONTINUES... I FEEL LIKE A DRUNK DRIVER, UNSAFE TO DRIVE, AND MY VEHICLE HAS LESS THAN 40K MILES. I CAN'T PIN POINT WHY THE CAR IS DOING THIS AND HOW TO GET THIS TAKEN CARE OF. JEEP SHOULD BE FIXING THIS PROBLEM AS THIS IS A HUGE SAFETY CONCERN. I HAVE COME ACROSS MANY COMPLAINTS FOR CHEROKEE STEERING ISSUES. THIS IS A HAZARD AND VERY DANGEROUS, I DRIVE 2 HOURS ROUND TRIP FOR WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388499January 16, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHEN COMING TO A STOP LIGHT OR TO TURN MY VEHICLE SHUTS OFF AND NOW AS I WAS TRYING TO LEAVE THE PARKING LOT IT COMPLETELY SHUT OFF AND WOULD NOT START BRAKE BECAME HARD TO THE POINT WERE THE PEDDLE DIDN'T MOVE AND THE ENGINE LIGHT WAS FLASHING AS WELL AS THE BATTERY LIGHT. WHEN ENTERING THE FREEWAY AND WAITING TO MERGE MY VEHICLE SHUT OFF LUCKILY I WAS ABLE TO START IT BACK UP AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388273January 15, 2021
ELECTRICAL SYSTEM
JUST PURCHASED 2019 JEEP CHEROKEE TRAILHAWK THIS WEEK. IT HAS 27000 MILES ON IT. WENT TO FILL GAS TANK AT GAS STATION; JEEP WOULDN'T START. I HAD TO USE THE REMOTE START OPTION TO START WHILE SITTING IN THE JEEP WHICH LED THE HORN TO BLOW CONTINUOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387811January 13, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WHEN COMING TO A STOP IN THE VEHICLE, THE 2019 JEEP CHEROKEE (BOUGHT USED AT 52,000MI) AT 59,000MI NOW POWERS OFF RANDOMLY. APPARENTLY THIS IS DUE TO A SOFTWARE ISSUE THAT WAS RECALLED, BUT I DO NOT SEE MY VIN AVAILABLE FOR SERVICE. THIS IS UNACCEPTABLE AS I AM AFRAID OF A NEWISH CAR TURNING OFF WHILE ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387786January 12, 2021
STEERING
WHEN DRIVING AT HIGHWAY SPEEDS THE STEERING HAS A 'STICKY' SPOT THAT MAKES MINOR CORRECTIONS ON THE ROAD MORE DIFFICULT. IT'S AS IF YOU OVER CORRECT TO GET PAST THE STICKY SPOT. IT CAN BE SCARY TO YOU FOR FEAR OF OVER CORRECTING INTO ANOTHER LANE. I NOTICED IT AT ABOUT 15000 MILES. IT'S AT THE DEALER NOW. THEY ARE REPLACING THE RACK AND PINION STEERING. UNSURE IF THIS WILL FIX THE PROBLEM OR PUT A BANDAID ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387106January 8, 2021
ENGINE
CAR WITH 60,000 MILES ON IT IS CONSUMING LARGE AMOUNTS OF OIL. NO LOW OIL WARNING OR ANYTHING. INSTEAD THE VEHICLE STALLS COMPLETELY WHILE DRIVING. THIS IS A MAJOR SAFETY CONCERN. I WAS MERGING ONTO A MAJOR HIGHWAY YESTERDAY WHEN THIS HAPPENED AND THE CAR BEHIND ME HAD TO SWERVE INTO THE DITCH IN ORDER TO NOT HIT ME. HOW IS THIS ALLOWED TO BE JEEPS STANDARD PRACTICE FOR LETTING YOU KNOW YOUR OIL IS LOW. AND WHY ON EARTH DOES A NEW CAR BURN THROUGH OIL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387173January 8, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
A COUPLE TIMES NOW MY JEEP HAS SHUT DOWN ALL ELECTRICAL SPELL PROPULSION EVERYTHING IN THE MIDDLE OF TRAFFIC WHILE DRIVING WHILE SLOWING DOWN AND IT'S VERY DANGEROUS ESPECIALLY THIS MORNING WHEN I WAS IN AN INTERSECTION WITH A SEMI BEARING BARRELING DOWN ON ME AND I HAD NO STEERING NO BRAKES NO PROPULSION NOTHING THEN THE D FOR DRIVE ON THE DASH STARTED BLINKING ALL SERVICING IS UP TO DATE AND NOW THERE IS A WARNING LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386689January 5, 2021
ENGINE, POWER TRAIN
WHEN SLOWING DOWN AND STARTING BACK UP TO SPEED THE ENGINE AND TRANSMISSION ARE NOT IN SYNC CAUSING A HESITATION TO OCCUR NOT ALL THE TIME BUT SOMETIMES WHEN YOUR COMING ON TO THE INTERSTATE AND YOU GO TO ACCELERATE THIS HESITATION OCCURS WITCH GOOD BE DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385580December 30, 2020
ENGINE, STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
AROUND 2:30 AM ON DECEMBER 30, 2020 I WAS DRIVING HOME ON THE FREEWAY. IT WAS RAINING A LITTLE BIT BUT NOTHING TO WHAT I HAVE DRIVEN IN BEFORE. I SET MY CAR TO CRUISE AT 65 MPH WHEN ALL OF A SUDDEN MY STEERING WHEEL STARTED LOCKING UP. I FOUND THAT MY STEERING WHEEL WOULD NOT TURN THE WAY I WANTED IT TO AND WAS VEERING LEFT. I HAD TO USE SOME FORCE TO KEEP IT STRAIGHT AND NOT GET INTO OTHER LANES. I THOUGHT I WAS OKAY UNTIL A LIGHT LIT UP ON MY DASHBOARD. I BELIEVE IT WAS THE ENGINE LIGHT BECAUSE AS I HEARD IT GO OFF AND FLASH AT ME, MY CAR STARTED TO STALL UP AND THEN GO REPEATEDLY. AS IF IT WAS HARD FOR IT TO GRASP ON TO MOVING FORWARD. LAST NIGHT WAS THE SCARIEST NIGHT OF MY LIFE AND I HAND NEVER HAD THAT HAPPEN TO ME. ALMOST PULLED OVER BECAUSE I THOUGHT I WAS GOING TO CRASH. I KEPT IT AT A STABLE 60 MPH AND OFF CRUISE CONTROL AS SOON AS THE STEERING WENT HAYWIRE AND IT SEEMED TO HAVE HELPED A BIT. I FEEL THE NEED TO GET MY CAR CHECKED BUT I ALSO BELIEVE THAT ALL OTHER 2019'S SHOULD GET RECALLED FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384956December 26, 2020
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE TURNED OFF ROUNDING A CORNER WITH NO WARNING. WAS ABLE TO RESTART VEHICLE AND GET BACK HOME SLOWLY. THE OIL WAS BARELY ON THE DIPSTICK AT THE BOTTOM WHEN I CHECKED IT. I HAD TO ADD 3 QUARTS OF OIL TO GET IT BACK TO THE NORMAL LEVEL. THIS OCCURRED APPROXIMATELY 2600 MILES AFTER AN OIL CHANGE. ON AVERAGE, THIS VEHICLE REQUIRES THE ADDITION OF APPROXIMATELY 1 QUART OF OIL EVERY 900 MILES. EXTREMELY HIGH OIL CONSUMPTION. NO SIGNS OF A LEAK ANYWHERE IN MY GARAGE OR ON THE VEHICLE. HAVE NOT HAD ANY OTHER PROBLEMS WITH THE VEHICLE OTHER THAN HAVING TO ADD A QUART OF OIL EVERY 2ND-3RD FILL UP AT GAS STATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384967December 26, 2020
ENGINE
JEEP ENGINE SHUT OFF WHILE ON MOTION ON CITY STREET AND DRIVING AT LOW SPEED THIS HAPPENED TWICE EARLY ON MORNING THERE WAS NO TRAFFIC SO WIFE JUST STIRRED TO THE SIDE AND RESTART THE JEEP. I CALL JEEP AND THEY CHECK IT AND SAY THAT THE ENGINE WAS LOW ON OIL AND THAT WAS THE RESON IT SHUT OFF.THEN BLAMED ME FOR NOT TAKING THE JEEP TO CHANGE THE OIL AT 3000 MILES, BUT THE SAME DEALER HAD TALL ME TO CHANGED EVERY 5000 MILES. AN OIL COMSUMSION TEST STARTED AND SO FAR IT SHOWS THAT IT CONSUMED 1 QUARTER OF OIL ON 1300 MILES , DEALER RECOMEND A SECOND OIL COMSUMSION TEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384562December 22, 2020
ENGINE
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MANAGED TO COAST THE VEHICLE TO THE SHOULDER OF THE ROADWAY. THE VEHICLE HESITATED WHILE THE CONTACT ATTEMPTED TO RESTART THE VEHICLE. THE CONTACT STATED THAT AFTER SEVERAL ATTEMPTS THE VEHICLE RESTARTED AND OPERATED AS DESIGNED. THE VEHICLE WA TAKEN TO DEACON JONES CHRYSLER DODGE JEEP RAM (1109 N BRIGHTLEAF BLVD, SMITHFIELD, NC 27577, (919) 934-2101) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE OIL WAS REPLACED IN THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,161.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384618December 22, 2020
ENGINE
WHEN THE CAR COMES TO A STOP OR WHEN I SLOW DOWN TO A SLOW SPEED, THE ENGINE EITHER SHUTS OFF OR STALLS ON ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383938December 17, 2020
AIR BAGS, SERVICE BRAKES
COMING UP ON RED LIGHT I ATTEMPTED TO BRAKE AND SLOW DOWN. PEDAL WENT TO THE FLOOR AND VEHICLE DID NOT SLOW. AIRBAGS DID NOT DEPLOY. PREVIOUS WARNING OF AIRBAG SYSTEM ISSUE WAS REPORTED TO HERTZ. AIRBAG LIGHT WAS NOT ON BEFORE ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11383586December 15, 2020
ENGINE
VEHICLE CONTINUES TO SHUT OFF WHILE DRIVING. TOOK VEHICLE TO REPAIR SHOP, ALTHOUGH THEIR EMPLOYEE WITNESS THIS SHUT DOWN FOUR TIMES, TECHNICIAN WAS UNABLE TO IDENTIFY WHY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382998December 11, 2020
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
THE START/STOP HAD A SYSTEM FAILURE ABD NY CAR SHUT OFF IN THE MIDDLE OF TRAFFUC. I WAS STOPPED AT A LIGHT AND MY CAR SHUT ITSELF DOWN AND THEN WHEN I TOOK MY FOOT OFF THE BREAK IT STARTED TO GO BUT THEN IT IMMEDIATELY SHUT THE CAR TOTALLY OFF AND SAID THERE HAD BEEN A START STOP SYSTEM FAILURE.I HAVE ALSO HAD ISSUES WITH MY RADIO NOT COMING ON WHEN I TURN MY CAR ON AND I HAVE TO TURN MY CAR OFF AND TURN IT BACK ON I HAVE HAD ISSUES WITH ALL OF A SUDDEN MY FLASHERS COMING ON FOR NO REASON AND I AM AWARE OF AND THEN I HAVE TO TURN MY CAR OFF AND THEN BACK ON FOR THEM TO STOP FIGHTING I ALSO HAVE HAD ISSUES WITH THE SEAT NOT GOING BACK INTO PLACE LIKE IT SUPPOSED TO ON THE MEMORY RECALL I'VE HAD ISSUES WITH MY CAR NOT BEEPING WHEN I'M GOING TO BACK UP AND THERE'S SOMEBODY BEHIND ME OR SOMEBODY COMING CLOSE TO BEING BEHIND ME AND I'VE ALMOST HIT SOMEONE ONCE BECAUSE THE ALARM DIDN'T GO OFF. THIS CAR SEEMS TO BE HAVING NUMEROUS ELECTRICAL ISSUES BUT THE ONE I'M WORRIED ABOUT THE MOST IS THE FACT THAT THE CAR JUST DECIDED TO SHUT ITSELF OFF IN THE MIDDLE OF TRAFFIC THIS IS A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383026December 11, 2020
UNKNOWN OR OTHER
THE CAR TURNS OFF WHILE DRIVING AND THEN EVERYTHING LOCKS UP. THIS HAS HAPPEN TWO DAYS IN A ROW 12/10/2020 AND 12/11/2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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