Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11217327June 2, 2019
POWER TRAIN
MY 2016 JEEP CHEROKEE KEEPS GETTING SERVICE SHIFTER LIGHTS. IT HAPPENS WHEN FIRST STARTING THE CAR, WHILE DRIVING AND WHILE SHIFTING INTO PARK. TURNING THE CAR OFF AND ON WILL SOMETIMES CLEAR THE ISSUE. SOMETIMES IT TAKES REPEATED TRIES TO GET IT TO CLEAR. IT HAS HAPPENED IN TRAFFIC.WHEN IT HAPPENS THE INFORMATION DISPLAY ON THE DASH SWITCHES TO "SERVICE SHIFTER". NO OTHER INFO IS DISPLAYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217050May 31, 2019
ENGINE, UNKNOWN OR OTHER
OIL DOES NOT LAST DURING OIL CHANGES, I HAVE TO ADD OIL. THERE IS NOT A LEAK OR ANY ISSUE, IT IS JUST BURNING WAY TOO FAST. MY JEEP WAS CUTTING OFF RIGHT AFTER I WOULD START DRIVING (USUALLY RIGHT AFTER A TURN) AND I HAD NO IDEA WHY UNTIL I NOTICED OIL WAS EXTRA LOW. SO NOW I JUST MAKE SURE TO KEEP IT FULL BETWEEN CHANGES. DEFINITELY FEEL LIKE THIS IS A NUISANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217186May 31, 2019
POWER TRAIN
WHILE IN MOTION ON A CITY STREET, 'CHECK SHIFTER' APPEARED ON MY DASH AND ALL LIGHTS ON THE SHIFTER LIGHT UP RED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217004May 30, 2019
POWER TRAIN
THERE IS A LOUD METALLIC KNOCK WHEN SHIFTING GEARS FROM REVERSE TO DRIVE AND VIS VERSA. THIS IS FOLLOWED BY A DELAY IN ACCELERATION WHICH JOLTS THE CAR UNEXPECTEDLY THAT ALMOST CAUSED AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11210584May 29, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I WAS ON MY WAY TO WORK AND TWO MILES INTO MY COMMUTE I NOTICED THAT A MESSAGE APPEARED ON MY DASH. IT IS ( SERVICE SHIFTER) MESSAGE. MY SHIFTER HAS RED LIGHTS ILLUMINATED ON ALL THE SELECTIONS IN THE SHIFTER. I OWN A 2016 JEEP CHEROKEE 75TH EDITION, WITH ABOUT 58,0000 MILES. I BELIEVE A LOT OF FOLKS ARE EXPERIENCING THIS ISSUE, WHICH COULD POTENTIALLY BE A HAZARD WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210523May 29, 2019
UNKNOWN OR OTHER
"SERVICE SHIFTER" APPEARED ON MY SCREEN, AND ON MY SHIFTER, EVERYTHING LIT UP IN RED. SOMETHING TELLS ME THIS ISN'T PARTICULARLY SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210244May 28, 2019
UNKNOWN OR OTHER
WHEN I START THE CAR THE SERVICE SHIFTER WILL COME ON AND ALL THE LIGHTS ON MY SHIFTER LIGHT. I TURNED MY CAT OFF AND BACK ON AND IT WENT OFF. THAT WAS ABOUT A WEEK AGO. NOW IT IS DOING IT EVERY OTHER DAY. CANT SEEM TO FIND WHAT THE PROBLEM IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209930May 25, 2019
ELECTRICAL SYSTEM, POWER TRAIN
WHILE DRIVING ON AN INTERSTATE AT 70 MPH THE SERVICE TRANSMISSION MESSAGE APPEARED, EMI LIT & CAR WENT FROM GEAR TO CLUTCH CAUSING LOSS OF POWER & COULD NOT ACCELERATE TO MAINTAIN SPEED. AFTER A FEW MINUTES CAR WENT BACK INTO GEAR & WAS ABLE TO REGAIN PROPER SPEED. WHEN I FILLED WITH GAS THE ENGINE MALFUNCTION LIGHT WENT OFF. AFTER DRIVING APPROXIMATELY 400 MILES THE SAME THING HAPPENED ON AN INTERSTATE, FORTUNATELY IN BOTH INSTANCES, THE TRAFFIC WAS NOT HEAVY & I WAS ABLE TO GET IN RIGHT LANE. IF THERE HAD BEEN HEAVY TRAFFIC THIS COULD HAVE CAUSED SERIOUS ACCIDENTS. THE ENGINE MALFUNCTION LIGHT STAYED ON SO I TOOK MY JEEP TO A MECHANIC. THE CODE SAYS THERE IS AN ELECTRICAL PROBLEM WITH THE COMPUTER FOR THE TRANSMISSION, IT GETS TOO HOT& THE CAR GOES OUT OF GEAR TO THE CLUTCH, THEN BACK IN GEAR. I READ ONLINE THERE ARE 37,000 RECALLS ON THIS JEEP PROBLEM, BUT NONE ON MINE. THERE NEEDS TO BE ONE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209504May 23, 2019
UNKNOWN OR OTHER
WHEN I FIRST BOUGHT MY VEHICLE AT THE END OF 2016 BRAND NEW A FEW MONTHS AFTER THAT THE SERVICE SHIFTER LIGHT CAME ON AND ALL THE LIGHTS APPEARED ON MY SHIFTER. I TOOK IT BACK AFTER A FEW MONTHS AND THEY CHANGE THE PART ON IT WHICH IS SEEM TO WORK THE LIGHT DIDN'T COME ON FOR A WHILE. BUT THEN ALL OF A SUDDEN IT COMES BACK ON SO I KNEW SOMETHING ELSE WAS WRONG. NOW MY TRANSMISSION LIGHT HAS COME ON AND THE CAR DOES MULTIPLE THINGS FOR EXAMPLE FALLING COMPLETELY DEAD WHILE DRIVING. ALSO THE CAR JERKS WHEN ACCELERATING ESPECIALLY ON HIGHWAYS. IT EVEN GOT TO THE POINT WHEN AFTER I WAS GOING ABOUT 50 TO 60 MILES PER HOUR WHEN I CAME TO A COMPLETE STOP THE CAR WOULD NO LONGER ACCELERATE THERE AFTER. THIS IS BECOMING A SERIOUS SAFETY ISSUE AND LIFE-THREATENING TO MYSELF AND OTHERS ON THE ROAD. I AM SCARED TO DRIVE THE VEHICLE NOT KNOWING AND ANY GIVEN TIME WHEN SOMETHING IS GOING TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209180May 22, 2019
UNKNOWN OR OTHER
THE SHIFTING WHILE IN OPERATION IS VERY ROUGH, JERKS HARD WHILE ON THE HIGHWAY AND THEN THE LIGHT WILL COME ON INDICATING THE AUTOMATIC FUNCTION THAT TURNS THE ENGINE OFF WHILE STOPPED TO SAVE FUEL ISN'T WORKING. THE VEHICLE HAS LESS THAN 57,000 MILES. THIS HAS BEEN HAPPENING FOR ABOUT A MONTH MORE AND MORE FREQUENTLY BOTH ON HWY AND IN TOWN AND ALWAYS WHILE IN MOTION FROM 35 MPH+
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209296May 22, 2019
SERVICE BRAKES, ENGINE, STEERING
VEHICLE LOSES POWER WHILE DRIVING, ENGINE SHUTS DOWN, STEERING LOCKS AND THE DASH LIGHTS UP WITH A MESSAGE THAT SAYS PUT VEHICLE AND "PARK" AND THEN SELECT DESIRED GEAR. I HAVE TWO SMALL SPECIAL NEEDS CHILDREN. THIS HAS HAPPENED 3 TIMES IN THE LAST TWO MONTHS. I KEEP MY VEHICLE UP TO DATE ON MAINTENANCE/SERVICE. I READ OVER 100 PEOPLE'S EXACT SAME COMPLAINTS ON LINE. IT DOESN'T MAKE SENSE THAT I AM PAYING A CAR PAYMENT, HAVE LESS THAN 45,000 MILES ON A LESS THAN 3 YEAR OLD VEHICLE, AND HAVING THESE KIND OF SAFETY CONCERNS. WE HAVE ONE VEHICLE, LIMITED MEANS, AND TONS OF THERAPY APPOINTMENTS. TODAY, MY CAR DIED WITH NO WARNING ON A BUSY ROAD, GIVES ME APPROXIMATELY 10 SECONDS TO PULL TO SAFETY BEFORE THERE IS NO SPEED/ABILITY TO MANUEVER THE VEHICLE. IT IS RIDICULOUS THAT THE RISK IS SO HIGH, AND THE NUMBER OF COMPLAINTS LISTED ON LINE SHOW A SERIOUS ISSUE WITH THIS AMONG HUNDREDS OF VEHICLES BY JEEP AND NOTHING. THE DEALERSHIPS/SERVICE CONTINUE TO MAKE COMMENTS LIKE "WE WERE UNABLE TO REPLICATE THE ISSUE". TO BE SPECIFIC: DRIVING AT ABOUT 25 MILES PER HOUR, STRAIGHT FOLLOWING A RIGHT TURN....LOST POWER. LIGHTS WENT ON THE DASH, MESSAGE ABOVE APPEARED. IT TOOK TWO TRIES TO RESTART TO GET ME OUT OF THE MIDDLE OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209331May 22, 2019
POWER TRAIN, UNKNOWN OR OTHER
ABOUT EVERY 5 WKS MY CAR SAYS SERVICE SHIFTER AND ALL LIGHTS COME ON. NOBODY CAN GET IT TO STAY OFF. EACH TIME THIS HAPPENED I HAD JUST STARTED MY CAR AND TRYING TO PUT IT IN GEAR. DIFFERENT TIMES OF DAY SOME TIMES IT HAD ALREADY BEEN DRIVEN AND OTHERS IT HADN'T.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209357May 22, 2019
POWER TRAIN
TAMARA RECALL IN 2016 JEEP CHEROKEE LATITUDE THAT I BOUGHT 8 MONTHS AGO, A LIGHT CAME ON THE NOTICE SCREEN THAT SAID 'SERVICE SHIFTER'. IT HAS DONE THIS TWICE TODAY ALREADY, IT WENT AWAY WHEN I TURNED THE CAR OFF BUT CAME BACK ON THE NEXT TIME I STARTED DRIVING. I'M NERVOUS THIS ISSUE MAY LEAVE ME STRANDED. NOT A GOOD LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208997May 21, 2019
ENGINE
MY VEHICLE LOST POWER IN THE BRAKES, ACCELERATOR AND STEERING WHEEL. EVERYTHING LOCKED UP WHILE I WAS DRIVING IN TRAFFIC. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND COMPLETELY LOST THE ABILITY TO CONTROL MY VEHICLE. THE CAR WOULD NOT FUNCTION UNTIL I TURNED IT OFF AND TRIED TO RESTART IT A FEW TIMES TAKING A COUPLE OF MINUTES. THIS HAPPENED TWICE ON MAY 6TH ON A BUSY STREET, ONCE ON MAY 9TH ON THE HIGHWAY, AND TWICE ON MAY 11TH ON ANOTHER BUSY STREET. THERE WAS NO OIL IN MY CAR. I WAS NOT DUE FOR AN OIL CHANGE FOR ANOTHER 3 MONTHS OR 2000 MILES. NO OIL LIGHT INDICATOR CAME ON TO WARN ME ALL MY CAR KEPT DOING WAS STALLING TELLING ME TO SHIFT TO PARK. I WAS TOLD BY THE JEEP DEALERSHIP THAT I HAD TO HAVE MY CAR TOWED IN OR ADD OIL BEFORE DRIVING IT TO THEM. THE DEALER EXPLAINED WHEN THE DIPSTICK DOES NOT "FEEL" OIL THE ENTIRE CAR ESSENTIALLY SHUTS DOWN AND LOCKS UP IN ORDER TO "PROTECT THE ENGINE" CAUSING THE DRIVER TO LOSE ALL ABILITY TO CONTROL IT. THEY MIGHT BE PROTECTING THE ENGINE FROM BURNING OIL, BUT TO LOSE FUNCTIONALITY PUTS MY LIFE AND FAMILY IN DANGER. JEEP/CHRYSLER HAVE HAD THIS REPORTED BEFORE AS I FOUND NUMEROUS CASES OF THE SAME STORY. HOWEVER NO RECALL HAVE BEEN ISSUED. I COULD HAVE BEEN IN A VERY SERIOUS ACCIDENT. I WAS NOT TOLD ANY OF THIS INFORMATION WHEN I PURCHASED THE CAR. I DO NOT UNDERSTAND HOW MANY ISSUES HAVE TO BE REPORTED BEFORE SOMETHING CAN BE DONE. DOES SOMEONE HAVE TO DIE BEFORE THIS BECOME A CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209039May 21, 2019
ELECTRONIC STABILITY CONTROL (ESC)
SERVICE SHIFTER MESSAGE KEEPS COMING ON WITH NO APPARENT ISSUE AND THEN THE SPEEDOMETER IS NOT SHOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208568May 20, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
RANDOMLY..... WHILE DRIVING, A WARNING POPS UP ON THE DASHBOARD SAYING "SERVICE SHIFTER" AND ALL THE LIGHTS ON THE GEAR SHIFT PANEL TURN RED. THE LIGHTS STAY RED & THE WARNING STAYS ON THE DASH & I AM UNABLE TO SEE MY SPEED LIMIT OR ANY OTHER VEHICLE DETAILS. THIS STAYS ON UNTIL I PARK & TURN MY VEHICLE OFF. THIS HAPPENS DAILY AT RANDOM MOMENTS, WHETHER THE VEHICLE IS PARKED OR MOVING, NO MATTER THE SPEED BEING TRAVELED, & NO MATTER THE LOCATION. IT IS ALWAYS RANDOM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208377May 18, 2019
POWER TRAIN
TAKATA RECALL: THE TRANSMISSION WAS ACTING UP LAST MONTH BROUGHT ON BY A COMPUTER FLAW THAT WAS DISCOVER BY CHRYSLER. THE CAR WOULD STALL AFTER COMING TO A HALT/SLOW DOWN. BASED ON THE MEMBERS OF AAMCO, CHRYSLER RELEASED A BULLETIN '21-032-18' THAT INDICATES A COMPUTER UPDATE THAT REVEALED THAT THE 'TCM POWER CIRCUIT CONTROL. HIGH.' THIS WAS NOT A DRIVER/OWNER ISSUE, THIS WAS A CHRYSLER/JEEP ISSUE. AFTER I RETURNED FROM MY TDY AND HAVING PAID $185 FOR A COMPUTER UPDATE, I WAS LOOKING REIMBURSEMENT AND WAS TOLD THAT NOTHING COULD BE DONE. IT'S DISGUSTING HOW A LOYAL CUSTOMER CAN BE TREATED SO POORLY WITHOUT HAVING AN ISSUE RESOLVED FOR SOMETHING THAT THE COMPANY CAUSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208284May 17, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SHIFTER SERVICE ERROR MESSAGE APPEARED IN TWO OCCASIONS WITHIN THE SPAN OF A MONTH. FIRST ENCOUNTER, WAS A FEW DAYS AFTER TAKING THE CAR OFF THE DEALERSHIP LOT. I WAS ENTERING THE DRIVE AWAY AND ALL OF SUDDEN, SHIFTER SERVICE ERROR MESSAGE APPEARED AND ALL THE GEAR INDICATORS FLASHED BRIGHT RED. AFTER THE DEALERSHIP,, I PROBABLY PUT LESS THAT 10 MILES ON IT AT THIS POINT. TURNED OFF THE VEHICLE AND RESTARTED THE IGNITION. PUT IT IN DRIVE, THIS TIME WHILE STATIONARY AND IT APPEARED AGAIN. I DIDN'T TAKE A PHOTO THE FIRST TIME, AS I ASSUMED IT WAS A FLUKE. DIDN'T HAPPEN ANYMORE AFTER THAT TILL TODAY, MAY 17TH. I STARTED UP THE IGNITION AND HEADED ON MY WAY OFF, WITHIN 5 MINS OF MY RIDE, I HEARD A BEEP. LOOKED AT THE DASH AND SAW THE SERVICE SHIFTER MESSAGE AGAIN SO I DROVE OFF INTO A PARKING LOT TO CHECK OUT THE ISSUE. I STOPPED AND WENT INTO PARK. THE RED INDICATORS WERE STILL APPARENT. I TURNED OFF THE VEHICLE 5X AND REPEATED TURNING ON THE IGNITION, PUT IT IN DRIVE, SERVICE SHIFTER ERROR APPEARS AND GOING INTO PARK AND TURNING OFF THE VEHICLE ALL WHILE STATIONARY IN THE PARKING LOT. AFTER THE 6TH TIME, I TOOK IT SLOW AND IT DIDN'T APPEAR. SINCE THE FIRST OCCURRENCE, I PROBABLY HAVE ONLY DRIVEN THE JEEP LESS THAN 100 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207988May 16, 2019
POWER TRAIN
WHILE DRIVING THE VEHICLE ON STREETS AND HIGHWAYS, THE TRANSMISSION WOULD DISENGAGE FROM DRIVE, CAUSING THE VEHICLE TO STOP MOVING, ESPECIALLY ON STEEP GRADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207562May 14, 2019
UNKNOWN OR OTHER
THE WIRING HARNESS NEEDS REPLACED FIR SHIFTER , SEE ATTACHED PIC . FAULTY WIRING IS CAUSING SERVICE SHIFTER LIGHT TO COME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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