Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11231542July 13, 2019
WHEELS, UNKNOWN OR OTHER
WHEEL HUBS ALL.DEFECTIVE WILL NOT COME.OFF , NO SPARE TIRE WAS INCLUDED WITH PURCHASE DEALER PROMISED FOR 2 HRS TO GET A SPARE TIRE FOR TRUNK OF JEEP , AND NEVER DID JUST EXCUSES , DURING ROUTINE SERVICE UNDER WARRANTY I WAS NOTICED 2 MONTHS AGO ALL WHEN HUBS ARE DEFECTIVE DEALER TUTTLE CLICK JERP IRVINE CA REFUSED TO REPAIR WITHOUT COST DEMANDED $300 TO.REPLACE OTHER TITTLE DEALER IN SAN JUAN SAID IS JUNE 2019, DEALERS JOB TO REPAIR BECAUSE ALL KEEPS HUBS DEFECTIVE 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231659July 13, 2019
POWER TRAIN
I WAS JUST DRIVING ON THE FREEWAY WHEN ALL OF THE SUDDEN, MY CHECK ENGINE LIGHT TURNS ON, AND A MESSAGE POPS UP ON MY DASH THAT SAYS, "SERVICE TRANSMITION." THEN I COULDN'T ACCELERATE AT ALL, EVEN IF I PUSHED DOWN ALL THE WAY ON THE GAS. MY CAR IS LITERALLY AT 60,600 MILES RIGHT NOW, SO OF COURSE THAT JEEPS WARRANTY FOR POWER TRAIN WOULD STOP RIGHT AT THE 60,000 MILE MARK. THIS IS ALSO THE 4TH ISSUE I HAVE HAD WITH THIS JEEP IN 2 YEARS. MOSTLY BEEN ELECTRICAL PROBLEMS. ALSO NOTICED THAT THE PERSON THAT REPORTED AN ISSUE RIGHT BEFORE ME IS HAVING THE SAME PROBLEMS, AND WE ARE BOTH LOCATED IN COLORADO. SOMETHING SEEMS REALLY SKETCHY ON JEEPS END AND I SHOULDN'T KEEP HAVING TO PAY FOR JEEPS ISSUES. JEEP NEEDS TO BE ACCOUNTABLE FOR THIS ISSUE AS IT WILL LEAD TO A LAWSUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231444July 12, 2019
POWER TRAIN
IN DRIVE, WHEN I STOP AS IT IS STOPPED WITH BRAKE DEPRESSED AS IT IDLES IT SHIFTS (I'M ASSUMING DOWN SHIFTING) VERY HARD. WHEN IT DOES THAT THE MESSAGE "SERVICE TRANSMISSION" IS SHOWN ON THE CONTROL DISPLAY AND THEN TURNS THE SERVICE ENGINE LIGHT ON. IT STAYS ON FOR AN UNDETERMINED AMOUNT OF TIME EVEN WHEN I SHUT THE JEEP OFF AND TURN IT BACK ON. BUT RANDOMLY THEN AFTER I TURN THE JEEP OFF, WHEN I TURN IT BACK ON THE SERVICE ENGINE LIGHT IS OFF. THAT THEN SINCE THE SERVICE ENGINE LIGHT DOES GO OFF, CAN NOT GET A DIAGNOSTIC DOWN. IT HAS HAPPENED SEVERAL TIMES IN THE NEAR PAST AND THEN IT DID AGAIN TODAY, JULY 12, 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230944July 11, 2019
ENGINE, POWER TRAIN
WHEN I START THE VEHICLE IT REVS HIGH AND WHEN I TAKE OFF IT JUMPS/HESITATES. AS I AM DRIVING, THE WARNING BELL WILL "DING" A WARNING AND THE ENGINE JUST CUTS OFF. MESSAGE ON DASH TELLS ME I AM UNABLE TO SHIFT AND MUST PUT CAR IN PARK TO SHIFT. I AM UNABLE TO ACCELERATE OR TURN MY STEERING WHEEL AND AT A COMPLETE STOP. ALSO AS I MAKE A TURN AT A STOP LIGHT, THE WARNING "DING" WILL HAPPEN AND NO MESSAGE IS DISPLAYED ON DASH. THESE PROBLEMS HAVE OCCURRED WHILE THE CAR IS "IN MOTION"! NOT STOPPED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230961July 11, 2019
UNKNOWN OR OTHER
"SERVICE SHIFTER" NOTIFICATION COMES ON THE DASHBOARD. A SEARCH OF THE WEB FINDS THIS IS A COMMON PROBLEM AND THAT JEEP DOESN'T KNOW WHAT THE ISSUE IS. SEEMS LIKE ENOUGH IS HAPPENING TO WARRANT A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231024July 11, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE OVERHEATED AND STALLED IN HEAVY TRAFFIC. BETTENHAUSEN CHRYSLER DODGE JEEP RAM (8355 W 159TH ST, TINLEY PARK, IL 60477, (708) 532-2665) STATED THAT A LOANER VEHICLE WAS NOT AN OPTION. SOUTH OAK JEEP DODGE CHRYSLER RAM (4550 LINCOLN HWY, MATTESON, IL 60443, (708) 747-7950) INDICATED THAT THE REPAIR WAS COVERED BY A POWER TRAIN WARRANTY TO SERVICE THE ENGINE. THE MANUFACTURER LATER STATED THAT THE FAILURE WAS DUE TO USER ERROR. THE DEALER INDICATED THAT THE ENGINE ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND DID NOT STATE IF THE POWER TRAIN WARRANTY WOULD COVER THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230407July 9, 2019
POWER TRAIN
WHEN SLOWING TO ALMOST A STOP BUT NOT FULLY STOPPING, VEHICLE DOES NOT SELECT A GEAR IMMEDIATELY WHEN THE ACCELERATOR IS PRESSED. THE VEHICLE WILL NOT ENGAGE A GEAR FOR SEVERAL SECONDS WHIC RESULTS IN BEING UNABLE TO ACCELERATE ALL. WHEN THE VEHICLE DOES ENGAGE A GEAR, THERE IS A SUDDEN JOLT IF THE ACCELERATOR IS STILL PRESSED. IT IS A SAFETY CONCERN BECAUSE WHEN THE GEAR IS NOT ENGAGED YOU CANNOT ACCELERATE THE CAR AT ALL UNTIL IT FINALLY ENGAGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230543July 9, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
MY 2015 JEEP CHEROKEE TRAILHAWK WHEN STARTING THE VEHICLE OR DRIVING THE RED LIGHTS ON THE SHIFTER WILL ALL TURN ON AND THE INSTRUMENT CLUSTER WITH DISPLAY A SERVICE SHIFTER SCREEN. SOMETIMES WHEN THE VEHICLE IS PARKED I CAN SHUT OFF THE CAR AND TURN THE CAR BACK ON AND RESET OTHER TIMES WILL IT RESET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229520July 5, 2019
ENGINE, UNKNOWN OR OTHER
ENGINE WAS COMPLETELY REPLACED, ALSO THE AC COMPRESSOR BROKE RIGHT AFTER THE ENGINE WAS REPLACED. THERE HAS BEEN RECALLS ON 75K OTHER JEEP CHEROKEES, SAME YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229564July 5, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHEN THE CONTACT PARKED THE VEHICLE, IT FAILED TO RESTART. WHEN THE CONTACT MADE ANOTHER ATTEMPT, THE VEHICLE RESTARTED. THE FAILURE OCCURRED SEVERAL TIMES. THE CONTACT ALSO STATED THAT WHEN THE VEHICLE WAS IN ANY GEAR, IT JERKED AND MADE A LOUD NOISE. ALSO, THE TRANSMISSION INDICATOR BLINKED ON AND OFF. ON ANOTHER OCCASION, WHEN THE VEHICLE WAS STARTED, THE RPMS INCREASED VERY HIGH WITHOUT THE ACCELERATOR PEDAL BEING PRESSED. JIM BROWNE CHRYSLER JEEP DODGE RAM OF DADE CITY (12020 US-301, DADE CITY, FL 33525, (352) 353-0704) ADVISED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER AGREED WITH THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229348July 3, 2019
STRUCTURE:BODY
LIFTGATE OPERATES INTERMITTENTLY. IT WILL GET TO THE POINT IF IT OPENS THEN IT WILL NOT CLOSE AND LATCH. THE VEHICLE WAS STATIONARY IN PARK DIDN'T MATTER IF THE ENGINE WAS ON OR OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228504June 30, 2019
POWER TRAIN
WHEN TEMPERATURES REACH BELOW FREEZING OR ABOVE 80 DEGREES, MY CAR WILL SEND AN ERROR MESSAGE WHEN I PLACE THE CAR IN REVERSE. THE ERROR MESSAGE READS, 'SERVICE SHIFTER'. WHEN THE CAR IS THEN PLACED IN PARK AND TURNED OFF AND BACK ON, THE ERROR MESSAGE WILL LEAVE THE SCREEN. ALSO, THREE MONTHS AGO, MY CAR WOULD STALL WHILE DRIVING. AFTER LOOKING INTO THE ISSUE I FOUND THAT THE OIL HAD BEEN COMPLETELY DRAINED AFTER AN OIL CHANGE WAS ISSUED IN THE PREVIOUS MONTH. THERE WERE NO SIGNS OF LEAKS. AFTER FILLING THE CAR BACK UP WITH OIL THE ISSUE DID NOT OCCUR AGAIN. THIS MAY BE RELATED TO THE FIRST ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228562June 30, 2019
UNKNOWN OR OTHER
FOR THE THIRD TIME I HAVE HAD THE SERVICE SHIFTER LIGHT COME ON THE CAR ONLY HAS 36,000 MILES. THERE IS ALSO SIGNIFICANT ISSUES WITH THE DRIVE TRAIN, SHIFTING , MAKING A FAN HUMMING SOUND AND THE CAR NOT ACCELERATING AND HITTING TOP RMPS IN THE RED. MY CAR PREVIOUSLY WAS AT A JEEP DEALERSHIP AND THEY CLAIM NOTHING IS WRONG, COMPUTER RESET AND ISSUES ARE STILL OCCURRING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228336June 29, 2019
POWER TRAIN
SERVICE SHIFTER LIGHT CONTINUES TO COME ON FOR THE TRANSMISSION. CAN ONLY BE RESET BY TURNING THE VEHICLE OFF AND THEN BACK ON. WHEN THIS HAPPENS, FOUR WHEEL DRIVE DOES NOT WORK, THE VEHICLE SHIFTS IMPROPERLY AND LUNGES AT LOWER SPEEDS AND THE GAUGE CLUSTER ON THE DASH WILL ONLY SHOW 'SERVICE SHIFTER' TENDERING IT USELESS. THE LIGHT COMES ON WHILE DRIVING OR STOPPED AND AT VARIOUS DRIVING CONDITIONS. THIS HAS BEEN A PROBLEM FOR MONTHS AND IS NOT COVERED UNDER THE EXTENDED POWER TRAIN WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222623June 26, 2019
POWER TRAIN
ONCE THE VEHICLE IS ON THE ROAD, WHEN CALLING FOR ADDITIONAL POWER, THE TRANSMISSION DOES NOT RESPOND. TRANSMISSION STAYS IN CURRENT GEAR AND WILL NOT ALLOW VEHICLE TO ACCELERATE. SERVICE TRANSMISSION LIGHT AND ENGINE LIGHT BOTH COME ON EACH TIME THIS HAPPENS. IT SEEMS EVERY TIME THIS CONDITION OCCURS, IT'S APPROXIMATELY 20 MINUTES INTO THE DRIVE WHETHER IT BE ON THE HIGHWAY OR CITY DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222504June 25, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE IN MOTION, I WOULD GET A MESSAGE ON THE DASHBOARD SAYING "SERVICE SHIFTER." I'VE SEEN THIS MESSAGE POP UP ABOUT 10 TIMES NOW WITHIN A THE LAST 6 MONTH SPAN. I'VE GOTTEN IT FROM THE DEALERSHIP IN 2017. MY VEHICLE IS AT 75K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222575June 25, 2019
POWER TRAIN, SUSPENSION, UNKNOWN OR OTHER
SERVICE SHIFTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221406June 20, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER MESSAGE ALL LIGHTS ON GEAR BOX ALL LIT NO CHANGE WHEN OUT INTO GEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221522June 20, 2019
POWER TRAIN
TRANSMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221247June 19, 2019
ENGINE
CAR STALLING AT LOW SPEED AND ALSO AT STOP. TAKES SEVERAL ATTEMPTS TO GET MOVING AGAIN. WENT IN FOR SERVICE AND CAR VIRTUALLY OUT OF OIL. WAS NOT EVEN CLOSE TO NEEDING AN OIL CHANGE. LESS THAN EVERY 1000 MILES THERE IS AN OIL LOSS OF ATLEAST A QUART NEEDING TO BE ADDED AT OIL CONSUMPTION TEST. EXTREMELY DANGEROUS TO DRIVE AND ANY TYPE OF RESOLUTION FEELS WORLDS AWAY WHEN OUR SAFETY IS JEOPARDIZED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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