Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11268126October 12, 2019
POWER TRAIN
WHILE DRIVING A MESSAGE CAME UP ON THE DASH "SERVICE SHIFTER" WHILE DRIVING IN TOWN. THE PRND LIGHTS ARE ALL RED. I COULD NOT GET THE MESSAGE TO GO AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267628October 10, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
WAS DRIVING DOWN THE INTERSTATE AT 70MPH THE ENGINE ABRUPTLY SHUT OFF. THE DASHBOARD READ "SHIFT TO P THEN DESIRED GEAR". THIS HAS ALSO HAPPENED WHEN COMING TO A STOP. ATTEMPTING TO RESTART THE ENGINE CAUSES THE STARTER TO RUN FOR ABOUT 45 SECONDS AND THEN THE ENGINE WILL SLOWLY SPUTTER TO LIFE. THIS VEHICLE IS UNSAFE AND THERE ARE A MASSIVE AMOUNT OF COMPLAINTS ABOUT THIS SPANNING BACK OVER 4 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267614October 10, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 45 MPH, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED PERSISTENTLY. THE VEHICLE WAS TAKEN TO MALL OF GEORGIA CHRYSLER DODGE JEEP (4345 BUFORD DR, BUFORD, GA 30518, (770) 945-0839) WHERE IT WAS DIAGNOSED THAT THERE WAS A SHORT IN THE WIRING HARNESS AND THE HARNESS AND BEZEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS 48,118.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267341October 9, 2019
POWER TRAIN
I HAVE THE SERVICE SHIFTER LIGHT COMING ON REGULARLY. IT STARTED THIS SPRING AND HAS CONTINUED TO GET WORSE. I HAVE CONTACTED JEEP AND THEY WON'T ANSWER ANY QUESTIONS FOR ME. THEY SIMPLY SAY TO TAKE IT TO THE DEALERSHIP. I HAVE READ A LOT OF FORUMS AND SEE THAT DEALERSHIPS DON'T KNOW HOW TO FIX THE ISSUE, THEY SIMPLY REPLACE PARTS UNTIL THE ISSUE GOES AWAY. THE PROBLEM THEN COMES BACK ON AGAIN SEVERAL MONTHS LATER. ONE INSTANCE THEY CHANGED THE SAME PARTS THREE TIMES. WHEN IS JEEP GOING TO STEP UP AND OWN THE PROBLEM? RIDICULOUS THAT A COMPANY WON'T STAND BEHIND A $35,000 VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267210October 9, 2019
POWER TRAIN
SERVICE SHIFTER MESSAGE APPEARS ON DASHBOARD. TOOK CAR TO JEEP DEALER FOR SERVICE. ADVISES THERE IS A SERVICE BULLETIN OUT ON THIS ISSUE BUT NO RECALL YET. TSB 08-054-18 REV A ISSUED SEPT 2018. REMEDY IS TO REPLACE THE SHIFTER BEZEL DISPLAY AND SHIFTER WIRING HARNESS. DEALER ADVISED THAT THIS WOULD NOT BE COVERED UNDER THE 5 YEAR POWERTRAIN WARRANTY. THEY SAID THE SHIFTER IS NOT PART OF THE POWERTRAIN ? MY CAR IS 4 YEARS OLD AND THE BUMPER TO BUMPER ENDED AT 3 YEARS. THEY EXPECT ME TO PAY FOR THESE REPAIRS MYSELF. CAR ONLY HAS 39,000 MILES ON IT. HOW CAN THIS NOT BE PART OF THE POWERTRAIN ? IT CONTROLS THE TRANSMISSION. REPAIR COST APPROX $530.00 DEALER STILL HAS MY CAR. THEY ADVISE PARTS ARE ON BACK ORDER AND IT WOULD BE 3 WEEKS BEFORE THEY CAME IN. THEY ADVISE CAR IS NOT SAFE TO DRIVE AND I WOULD NEED TO RENT A CAR. FOR 3 WEEKS+. THIS WOULD COST ME SEVERAL HUNDRED DOLLARS. I HAVE READ THIS IS A COMMON ISSUE WITH JEEP CHEROKEES FROM 2014 TO 2018 WITH THE 9 SPEED AUTOMATIC TRANSMISSION. MANY PEOPLE HAVE ALREADY FILED COMPLAINTS WITH NTSB AND ARE WANTING A RECALL ISSUED. PLEASE INVESTIGATE THIS AND ISSUE RECALL. ALSO PLEASE INVESTIGATE HOW FCA (FIAT CHRYSLER) CAN CLASSIFY THE SHIFTER AS NOT BEING PART OF THE POWERTRAIN. THAT IS A REAL STRETCH SO THEY DON'T HAVE TO PAY FOR THE WORK ON CARS OVER 3 YEARS OLD. THANK YOU,. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267033October 8, 2019
UNKNOWN OR OTHER
I WAS DRIVING ON THE INTERSTATE BETWEEN 60 AND 80 PMH AND OUT OF NOWHERE THE SERVICE SHIFTER POPPED UP ON THE DASHBOARD SCREEN AND THEN ALL THE LIGHTS ON THE SHIFTER LIT UP RED ( LIKE A CHRISTMAS TREE) AND I LOSE COMPLETE FUNCTION OF THE SHIFTER ALL TOGETHER. THIS HAS HAPPENED 8 TIMES IN THE 15 MONTHS I HAVE OWNED THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267034October 8, 2019
POWER TRAIN
THE VEHICLE (2015 JEEP CHEROKEE LIMITED) SELF ACCELERATED WHILE IN A PARKING LOT AND NEARLY CAUSED AN ACCIDENT. IN ADDITION, AT TIMES THE VEHICLE HAS A PROBLEM SHIFTING WHEN ACCELERATING (SLUGGISH/HESITANT) AROUND 30-40 MPH AND THEN ABRUPTLY DROPS INTO GEAR, JARRING THE VEHICLE WHILE IN MOTION. AT TIMES, WHILE ACCELERATING, THE TRANSMISSION SEEMS TO DELAY AND THEN ABRUPTLY DROPS INTO GEAR. WE DO NOT FEEL SAFE IN THIS JEEP AFTER THE THE SUDDEN UNINTENDED ACCELERATION. WE HAVE BROUGHT THE VEHICLE INTO THE JEEP DEALERSHIP FOR INSPECTION MULTIPLE TIMES TO CHECK THE SLUGGISH/HESITANT/HARD GEAR SHIFTING AND ALL THAT I AM TOLD IS THAT THEY CANNOT REPLICATE THE PROBLEM. I SHARED WITH THE DEALERSHIP THAT THIS ISSUE ONLY HAPPENS FROM TIME TO TIME AND IT IS UNLIKELY A MECHANIC DRIVING THE CAR FOR 10-15 MINS WILL BE LUCKILY ENOUGH TO EXPERIENCE THIS ODDITY, WHICH IS EXACTLY WHAT HAPPENED. SO BASICALLY I AM BEING TOLD THERE IS NOTHING WRONG WITH THE VEHICLE, AS FAR AS THEY CAN TELL. THEY DID UPDATE THE SHAREWARE, BUT THE ISSUE CONTINUES AND WITH THE SUDDEN ACCELERATION, THE SAFETY OF MY FAMILY IS MY MAIN CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267035October 8, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE SERVICE SHIFTER INDICATOR AND ALL THE INDICATORS ON THE SHIFTER ILLUMINATED AND REMAINED LIT. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO GATEWAY CHRYSLER JEEP (409-233-7839, 4103 INTERSTATE 10 E ORANGE, TX 77630) WHERE IT WAS DIAGNOSED THAT THE SHIFTER AND THE WIRING HARNESS NEEDED TO BE REPLACED. THE TECHNICIAN STATED THAT THE SHIFTER WAS ON BACKORDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266711October 7, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHIFTED GEARS IMPROPERLY. ADDITIONALLY, THE VEHICLE HESITATED WHILE DRIVING AND EXPERIENCED HARD SHIFTING INTO GEAR. THE VEHICLE WAS TAKEN TO LEWIS CHRYSLER DODGE JEEP RAM (3311 N COLLEGE AVE, FAYETTEVILLE, AR 72703, (833) 551-7843) WHERE IT WAS DIAGNOSED THAT THE PCM SOFTWARE NEEDED TO BE UPDATED. THE SOFTWARE WAS UPDATED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TRANSMISSION WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS LESS THAN 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266481October 5, 2019
UNKNOWN OR OTHER
ON ROUTE 80 VEHICLE DWNSHIFTED, POWER STEERING AND BRAKES AFFECTED. MILEAGE 9604 JULY 2, 2019. VEHICLE TOWED. AUGUST 30, 3019 IT HAPPENED AGAIN BUT WAS LESS THAN 1 MILE AWAY, DROVE IT THERE PICKED UP VEHICLE ON 9-11-2019. MILEAGE 9817. DROVE IT 30 MILES AND CAME HOME. 7 HOURS LATER., SAME ISSUE AND WAS ONLY 2 BLOCKS FROM MY HOUSE. VEHICLE TOWED AGAIN STATING SERVICE ANTI LOCK BRAKES SERVICE TRANSMISSION, CHANGE OIL, SERVICE PARKING BRAKE, 4WD UNAVAILABLE, CHECK ENGINE LIGHT, ANTI SKID LIGHT ON WOULD NOT SHUT OFF. STEERING, TRANSMISSION AND BRAKES AFFECTED. THIS VEHICLE IS NOT SAFE. SAME ISSUE IN ALL 3 INSTANCES, SO THEY ARE OBVIOUSLY NOT CORRECTING THE PROBLEM. THERE SHOULD AT LEAST HAVE RECALLS ON THESE VEHICLES. SERVICE RECORDS ARE ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265913October 3, 2019
ELECTRICAL SYSTEM, POWER TRAIN
APRIL, 2019: EVERY THING ON THE DASH LIT UP. CAR STARTED TO ROLL AND WE HAD TO JUMP OUT OF THE CAR TO STOP IT. IT WOULDN'T GO INTO PARK, BUT PARKING BRAKE WORKED FOR A WHILE. CAR WOULDN'T TURN OFF, LOCKS WOULDN'T WORK. NOTHING WORKED. TOWED TO DEALER WITH JEEP ON THE WHOLE WAY. A 18 MONTH OLD CHILD WAS WITH US. DANGEROUS. REPAIR DID A TCM FIX AND SAID THIS WAS A CATASTROPHIC EVENT THAT WOULD NOT HAPPEN AGAIN. OCTOBER 2, 2019. PUSHED THE START BUTTON ' CAR STARTED BUT COULDN'T PUSH DOWN ON BRAKE. COULDN'T MOVE OUT OF PARK. WOULD TURN IT OFF AND IT WOULD TURN RIGHT BACK ON. HAD IT TOWED TO DEALER - HAVE NOT HEARD BACK. IN ADDITION HAVE HAD TRANSMISSION ISSUES FOR LAST TWO YEARS. CAR LURCHES WHEN GOING AROUND 30 MPH, STALLS A BIT WHEN JUST STARTING OUT DRIVING FROM A STOPPED POSITION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265741October 2, 2019
UNKNOWN OR OTHER
VEHICLE HAS A MIND OF IT'S OWN WHEN IN GEAR. WHEN TRYING BACK OUT OF PLACES IT JERKS UNCONTROLLABLY. ITS ALSO DOES THIS WHEN WAITING IDLE AT A STOP SIGN OR LIGHT. IT WILL JERK FORWARD AS SOON AS YOU LET OFF THE BRAKE AND OTHER TIMES IT WON'T GO AT ALL WHEN ACCELERATING. 3 TIMES NOW IT HAS JUST COMPLETELY SHUT ITSELF OFF WHEN I'M GEAR FOR NO APPARENT REASONS AT ALL. I TRY NOW NOT TO DRIVE IT ALL BECAUSE IT'S NOT SAFE. I'VE KEPT IT UP TO DATE ON ALL THE COMPUTER UPDATES THROUGH A CERTIFIED JEEP DEALERSHIP INCLUDING ALL THE OIL CHANGES AND REQUIRED MAINTENANCE. THE DEALERSHIP SAYS IT HAS TO DO WITH THE TRANSMISSION BUT CAN OFFER NO TRUE FIX THROUGH JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258477September 27, 2019
POWER TRAIN
TRANSMISSION IS DROPPING TO NEUTRAL WHILE DRIVING. THIS HAS STARTED TO HAPPEN MULTIPLE TIMES AND IT IS BECOMING A CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258571September 27, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
FOR THE LAST FEW MONTHS, MY JEEP JUMPS AHEAD AT RED LIGHT OR WHEN YOU PUT IT IN DRIVE. ITS LIKE SOMEONE ELSE IS STEPPING ON THE GAS PEDAL. SOMETIMES IT DELAYS TO LAUNCH, WHEN YOU STEP ON THE GAS IT TAKES 10 OR 15 SECONDS. AND MOST IMPORTANTLY, THE COMPUTER DISENGAGES THE TRANSMISSION AND THE ENGINE WILL ONLY IDLE IN DRIVE, CARS FOLLOWING G ARE FORCED TO DRIVE AROUND THE VEHICLE. I WAS TOLD BY JEEP TODAY, MY VIN NUMBER IS NOT IN THE VIN ASSOCIATED MASS RECALL FOR THE TRANSMISSION ISSUE AND I HAVE FOUND, HUNDREDS OF THE SAME ISSUES ON 2014 AND 2015 9 SPEED TRANSMISSIONS. THE VEHICLE IS NOT SAFE AND IS A HAZARD TO OTHER MOTORIST, DUE TO JEEPS DESIGN ISSUE AND LACK OF OWNERSHIP AND RESPONSIBILITY. MY JEEP HAS 62,048 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258414September 26, 2019
POWER TRAIN
WHEN I AM STOPPED AND I PRESS THE GAS TO ACCELERATE, IT TAKES A FEW SECONDS FOR MY JEEP TO GO. THIS DOES NOT HAPPEN ALL THE TIME, BUT DOES HAPPEN OFTEN. IT IS FRUSTRATING!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257903September 25, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
2015 JEEP CHEROKEE LATITUDE 4 WHEEL DRIVE. IT IS UNDER WARRANTY FOR TRANSMISSION, ETC. USING OIL, ( EVAPORATES?) AND IS A KNOWN ISSUE WITH THIS MAKE MODEL AND YEAR. CALLED JEEP AND WAS ADVISED TO GET IT INTO SERVICE IMMEDIATELY DUE TO KNOWN ISSUES, BUT THEY WOULD NOT ALLOW ME TO MAKE A COMPLAINT. JEEP HAS BEEN TRYING TO STALL OUT WHILE DRIVING, AT STOPS, HARD SHIFTS, BRAKE COMES ON AUTOMATICALLY, COMPLETELY STOPPED IN THE MIDDLE OF THE ROAD WHILE DRIVING, AND OIL HAS SOMEHOW DISAPPEARED FROM IT, BUT NO LEAKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257502September 23, 2019
ELECTRICAL SYSTEM, POWER TRAIN
SERVICE SHIFTER WARNINGS ON & COMPUTER SHUTDOWN WHILE DRIVING, BEEN HAPPENING OFF & ON SINCE I BOUGHT IN JANUARY 2015 NOW WONT STOP AND CANT GET SERVICE UNTIL OCTOBER 10TH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256604September 19, 2019
POWER TRAIN
THE TRANSMISSION IN OUR VEHICLE ACTS LIKE IT UNEXPECTEDLY GOES INTO NEUTRAL. WHEN THE VEHICLE SLOWS DOWN AT A RED LIGHT OR DUE TO STOPPED TRAFFIC, BUT DOES NOT COME TO A COMPLETE STOP, THEN WE ATTEMPT TO ACCELERATE AGAIN IT ACTS LIKE NEUTRAL FOR APPROX. 3 SECONDS THEN SUDDENLY SLAMS ABRUPTLY INTO GEAR. IF THE VEHICLE COMES TO A COMPLETE STOP IT SEEMS OK. THE VEHICLE TRANSMISSION SEEMS TO RESET TO 1ST GEAR APPROPRIATELY. I AM CONCERNED BECAUSE IT IS A SAFETY ISSUE PLUS THE SLAMMING INTO GEAR CANNOT BE GOOD FOR THE TRANSMISSION. THIS PROBLEM HAPPENS REPEATEDLY AND CONSISTENTLY DURING THE ABOVE DESCRIBED CONDITION. I HAVE CONTACTED FCA AND SO FAR I AM NOT SATISFIED WITH THEIR RESPONSE. A VEHICLE SHOULD NOT HAVE TO HAVE A CEL ON OR A COMPLETELY DAMAGED TRANSMISSION FOR THEM TO ACT APPROPRIATELY TO REPAIR AN OBVIOUS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255937September 16, 2019
POWER TRAIN
WHILE DRIVING ON THE EXPRESSWAY, I RECEIVED AN ERROR MESSAGE SAYING SERVICE SHIFTER AND ALL THE LIGHTS ON THE GEAR SHIFT TURNED RED. I PULLED OVER, PARKED THE CAR, AND TURNED THE CAR OFF. AFTER A FEW MINUTES, I RESTARTED THE VEHICLE AND THE MESSAGE AND THE LIGHTS HAD CLEARED AND WERE OFF. HOWEVER, AFTER DOING SOME RESEARCH, I DISCOVERED THAT THIS IS A COMMON ISSUE WITH THIS PARTICULAR VEHICLE. AFFECTING JEEPS YEARS 2015 AND BEYOND. MANY OTHER OWNERS STATED THAT WE SHOULD ALL REPORT THIS ISSUE TO SEE WHAT CAN BE DONE, SINCE MANY STATED THAT EVEN AFTER GETTING IT FIXED, IT REMAINS TO BE A PROBLEM. I'VE ONLY HAD THIS CAR FOR ABOUT 4 MTHS AND IT HAD LESS THAN 50K, ON IT WHEN I GOT IT. I DEFINITELY DON'T WANT TO HAVE MAJOR CAR ISSUES THIS EARLY ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255997September 16, 2019
ENGINE
GEAR SHIFTER ERROR AND NOW CANNOT PUT CAR INTO GEAR BATTERY AND TRANSMISSION WARNING LIGHTS WERE ON. WE REPLACED THE BATTERY THE VEHICLE JERKS WHEN STOPPED AT A LIGHT AND IT STARTS UP AGAIN. I NO LONGER FEEL SAFE IN THE VEHICLE. I AM SCARED THAT I WILL LOSE POWER IN TRAFFIC AND CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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