Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11625004November 13, 2024
STRUCTURE:BODY
WATER LEAK ON FRONT PASSENGER DOOR FLOOR COMING OUT OF CABIN FILTER AREA. CONCERNED THAT IT WILL CAUSE ROTTING OF FLOORBOARD BODY OF VEHICLE. DEALER CLEANED OUT PLUG BUT THAT DID NOT FIX THE PROBLEM. DEALER DOES NOT KNOW HOW TO FIX IT. READ ON SEVERAL FORUMS THAT THIS IS A PROBLEM WITH OTHER JEEP OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625061November 13, 2024
ENGINE
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving on the highway at approximately 55 MPH, the vehicle suddenly began to decelerate. The transmission service and check engine warning lights were illuminated. The contact stated that as she was making her way to the side of the road, a vehicle from behind almost crashed into the rear. The contact was able to park the vehicle on the side of the road and have it restarted. Upon restarting the vehicle the contact was able to continue driving however the contact stated that the acceleration was reduced to approximately 30 MPH. The vehicle was not taken to a local dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625110November 13, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
PTU problems. Grinding noise from rear when turning slow and accelerating. Remove fuse for ptu and noise goes away. Put fuse back in it is back. Vehicle moves a lot when put in park and sometimes when using remote start you can see the vehicle jump forward a couple feet. My vehicle has all symptoms from recalls NHTSA 20V-343, NHTSA 20E-037, NHTSA 23V-302. But my PTU part number of:68283349AA is not included in any recall. This needs to be looked at further and extend the recalls to all PTU’s on the Jeep Cherokees 2014-2017. Chrysler knows these are bad
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624528November 11, 2024
POWER TRAIN
Vehicle is throwing code C14A7-97 Drive terrain Control Mobule Vehicle shifts weirdly while driving and losses a little power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624572November 11, 2024
POWER TRAIN
Service 4WD warning received shortly after car was returned from dealership for recall fixes. Took car to independent repair shop where car was diagnosed with code C14A7-97, PTU failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624403November 10, 2024
POWER TRAIN
The service 4 Wheel Drive light comes up. The dealer wants to charge over $3,000 to fix the PTU. I have under 60,000 and hardly ever used the 4WD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624331November 9, 2024
ELECTRICAL SYSTEM, POWER TRAIN
3-4 time this has happened and twice in the last 2 weeks my car just won’t turn over. I have to turn switch then put car in/out of park to get my car to start. For few months now I keep hearing vibrating, grinding noises when I go to slow down or stop. I thought it could be my left front axle so I changed it, pads and rotors. They didn’t even look bad when I changed them. The noises is coming from somewhere below driver side. With no lights coming on it’s hard to know and I can’t afford just pay 150 to look at it say who knows. My fear is it will die on my driving when it also goes up down with acceleration at times. I don’t understand why they don’t seem to do recalls on these 2016 Jeeps when clearly everybody’s having the same issues but they claim it’s not our models. My car is barely over 100,000 miles. This is literally my third complain in a year with the same issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623440November 4, 2024
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated while driving approximately 50 MPH, the message “4WD Unavailable – Service Required” was displayed. The contact stated that the message appeared intermittently for the day. The vehicle was taken to an independent mechanic where it was power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 136,368.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623532November 4, 2024
POWER TRAIN
The power transfer unit (ptu), yes it is available to look at. It's making grinding and knocking noise, it could come out of park on its on. Yes it has been seen by car dealer shop and confirmed its the power transfer unit (ptu). Yes its been looked at and hooked up to a machine by dealership, and a garage that found it first. Yes, the service 4wd light came on that's why we to it to garage to be checked and that's when they told me about the power transfer unit (ptu) was out. I took it to dealership and they confirmed it and they're was recalls on on the power transfer unit (ptu) just not on mine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621685October 24, 2024
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated that the “Service 4WD” warning light was illuminated. While driving approximately 45 MPH and decelerating, the vehicle suddenly stalled from the transmission independently shifting into neutral(N) and failing to release. The vehicle was towed to the dealer who diagnosed and determined that the transfer case (PTU) had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The manufacturer confirmed there was no recall on the VIN the failure. The failure mileage was 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621219October 22, 2024
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
While driving the Vehicle the gear attempted to go into 4WD by itself. I pulled over and at that time I could not shift the car into drive or park. I believe the transmission or gear shift is having an issue. No warning lights go on the dashboard and it will stall while driving on the highway which caused an extreme safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619473October 12, 2024
POWER TRAIN
Check engine light came on. Service Shifter has been displaying on the screen. Started to shake when stopped and backing up. Shifter will light up all functions while driving and display service shifter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619216October 10, 2024
POWER TRAIN
Transfer case failed, model year 2016 at 102K miles. It appears this is a recall item on some Jeep models. The 2016 Jeep Cherokee should be added.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618703October 8, 2024
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated upon starting the vehicle, the 4-WD warning light was illuminated. The vehicle was taken to Cookeville Transmission, where it was diagnosed and determined that the PTU had failed and needed to be replaced. The vehicle was then taken to another independent mechanic, where the same assessment was made. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train); however, the VIN was not included. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 158,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618059October 4, 2024
POWER TRAIN
The PTU in our Jeep, was replaced once in 2021. In February of this year I go a notice from Chrysler extending my warranty on my 2016 Jeep Cherokee Trailhawk 4WD to 15 years/unlimited miles. It also mentioned some of the failure indicators were sudden power decrease and a banging noise, which we were experiencing, and instructed contact your dealer for a get a diagnosis regarding the issue. We took the vehicle to the dealer and they said they couldn't find the problem. [XXX], my wife was driving when she heard a clunk and grinding noise, we immediately to the vehicle to the dealer where it was determined that the PTU failed and resulted in a Transmission failure. We were told the warranty didn't cover the mating flanges between the PTU and the Transmission, where the bolts broke. Chrysler Customer Care agreed with them and would not cover the cost of the repairs. It is my contention that either Chrysler is continuing to out a defective product, or the dealer failed to properly torque the flange bolts when the PTU was replaced in 2021. Not sure if it is possible for NHTSA to inspect my vehicle for possible defects and a cause as to why the flange bolts would break. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617830October 3, 2024
STEERING
The contact owns a 2016 Jeep Cherokee. The contact stated while operating the vehicle, the vehicle lost power steering functionality, causing the steering wheel to become very difficult to turn in either direction. During the failure the check engine warning light, PCM warning light, and traction control warning were illuminated. The vehicle was taken to the local dealer who diagnosed that the power steering pump and rack and pinion assembly were faulty and needed to be replaced. The vehicle was later taken to the local mechanic and repaired. The manufacturer was not yet contacted. The failure mileage was 96,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616674September 26, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The Vehicle stops abrutly while moving and engages emergency parking break and powers down and activating needing to be shifted into park. Vehicle then will be shifted into park and shifted back into drive but will not move until vehicle is turned off and turned back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616676September 26, 2024
ENGINE, UNKNOWN OR OTHER, SERVICE BRAKES
The Vehicle stops abruptly while moving and engages emergency parking break and powers down and activating needing to be shifted into park. Vehicle then will be shifted into park and shifted back into drive but will not move until vehicle is turned off and turned back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615470September 19, 2024
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact heard a loud clunking sound while turning. The vehicle was taken to an independent mechanic and was diagnosed with PTU failure. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back order. The contact received notification of NHTSA Campaign Number: 23V302000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614934September 16, 2024
POWER TRAIN
Service Shifter light comes on while the gear functions turn red in color for park, reverse, neutral, and drive. I did a prior recall search and saw numerous complaints for my car make/model and year. Was this a recall? If not, why not? I found complaints that could be safety. After this, I wouldn’t recommend Jeep without more requirements to assess for safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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