Hyundai Santa Cruz Complaints (2022)

179 consumer complaints on file.

#11593505June 10, 2024
ELECTRICAL SYSTEM
This vehicle was subject to a recall regarding a fire hazard due to faulty OEM wiring harnesses provided with the towing/hitch package. The recall was because of fire risk by the harness and it was recommended the vehicle be parked outside. A repair has not yet been made available by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588490May 13, 2024
FUEL/PROPULSION SYSTEM
Evaporative Emissions Vent Valve Stuck closed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588006May 10, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Just had the fuel induction serviced day prior to issue. Started car normally. Went to accelerate and no power. Car crawled forward and would not go past 25mph at a slow crawl. Stopped turned of engine and restarted. System to be working normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579874March 28, 2024
UNKNOWN OR OTHER
I was accelerating onto an interstate and my vehicle would not accelerate. My foot was to the floor on the gas but would not go above 35mph. I had to turn around on a on ramp , drive on the grass and limp my way home at 35 mph. No warning lights appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574969March 1, 2024
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, ENGINE
I was trying to accelerate with pushing the gas pedal and the truck would not go any faster than 22 mph. This went on for 15 minutes until the truck was turned off and restarted. It seemed to be corrected with turning the vehicle off. No engine warning lights came on and the vehicle was in drive the whole time. The concern was not being able to accelerate on the on-ramp to the main highway. The vehicle has not been inspected by anyone at this time. The problem could not be reproduced after it occurred today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573244February 21, 2024
ENGINE
Transmission lost power and Hyundai had to replace the Transmission at 20,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572576February 18, 2024
UNKNOWN OR OTHER
EPB and Auto Hold lights were lit on the instrument cluster in yellow. Power was diminished and once stopped and the car in park, doors would not unlock. Starting and then stopping the car would not reset the lights nor allow the doors to unlock. Fixing the issue requires a second person to raise the hood, and disconnect the positive terminal on the battery to allow the computer to reset. Reconnect the positive battery terminal all the lights were out and more importantly the doors would unlock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566272January 18, 2024
POWER TRAIN
My vehicle was affected by NHTSA Recall Number 22V746000. The dealer Stew Hansen Hyundai in Clive, IA refused to fix this vehicle under the recall. They tried to claim that my less than one year old vehicle was damaged by me and that's why it had the exact same symptoms of the recall. The vehicle spent more time in their shop than I was able to drive it. Hyundai Corporate was no help at all. My options were to either buy a new transmission out of pocket to remedy the recall or to trade in the vehicle and buy something off their lot in order to have a working vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562176December 27, 2023
POWER TRAIN
* On the date of 12/13/23 my 2023 Hyundai Santa Cruz had a loss of power to the drivetrain on two occasions , once in a parking lot , second when merging into traffic. * I felt to drive the vehicle was a risk to myself and safety of others. * 12/21/23 is the last report of DTC. 49,701 miles * The 2022 Hyundai Santa Cruz is at a Dealership in Maryland for powertrain inspection and problem diagnosis. * The 2022 Hyundai Santa Cruz did display a engine warning lamp, no symptoms notice before powertrain failure. Engine code ( P1C2E92 ) * First warning lamp on 12/13/23 ( no driving symptoms noticed ) 49,186 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560626December 18, 2023
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Dec. 16 2023 / 2022 Hyundai Santa Cruz(Daily Driver) VEHICLE SAFETY CONCERNS / DANGEROUS DRIVING SAFETY ISSUES INCREASED RISK OF CRASH (HIGHWAY) Transmission: Problems started Dec. 11,2023 Monday Having trouble gaining any speed. The engine revving when getting on freeway when practicing normal function acceleration, slow having hard time gaining speed, car jerking. Transmission gauge will go beyond4-5 sometimes 6 on RPM just as regular pick up to accelerate problems noticed week of Dec. 11/2023. We were going to bring it up when taken for routine maintenance that would be due at 39,000 mile oil change. car currently standing at 37,000 miles. Radiator: Problems started Dec. 16, 2023 (Saturday) Pearland is 12 miles from home route on 288. Incident occurred while driving from Bushi Ban Martial Arts & Fitness after son's class. I was on freeway and car started to lose speed & over heat. The car beeped and said overheating. hood and oil light began to flash. Luckily was exiting freeway when it occurred speed was 60 mph slowed down to 8 mph and it cooled down enough to coast home. When in driveway hot pink liquid spewed every where, battery cover blown open, liquid all over tubes and engine. The liquid leaked all over driveway and was on drivers side quarter panel and paint was bubbled up. Damage to paint from heat of liquid. Lights on dash that are lit up are engine light, oil can light, battery light on staying on not turning off. Car is not able to be driven due to MFG. defective radiator, transmission, possible engine damage. Looked online noticed recall on thousands of vehicle including the 2022 Santa Cruz 4 recalls stated. Have not turned car back on due to needing it checked out by dealership ASAP need it towed to dealership. De Montrond Hyundai 3260 Gulf Fry Texas City, Tx 77591 Followed instructions on maintaining service at dealership as stated on warranty. REQUEST THAT THE CAR BE TESTED AND OPENED TO FIND ALL DEFECTS AND DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559614December 11, 2023
ENGINE
Leaving work my truck started shimmying like I had a flat. I realized I had no power when accelerating and my engine light came on. I wanted to make it home so chanced it in the interstate. Any acceleration under 2000 rpm my whole car shook and shuddered. It even shakes when idling before I shut it off. The dealer said they can’t even schedule it for service for weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558967December 7, 2023
TRAILER HITCHES
The contact owns a 2022 Hyundai Santa Cruz. The contact received notification of NHTSA Campaign Number: 23V181000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer and a second dealer, Sterling McCall Hyundai (10505 Southwest Fwy, Houston, TX 77074) and other unknown dealers were contacted. The dealers informed the contact that the remedy was not yet available for the Hyundai Santa Cruz vehicles. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556033November 20, 2023
ENGINE
Took 2022 Santa Cruz Limited in for an oil change and tire rotation at Grayson Hyundai in West Knoxville, TN, 11-2-22, on the way home smelled burning oil. Found that the dip stick was out of the engine block and oil sprayed all over the interior of the engine compartment, underside components, underside shield, wheel wells, brake caliper, etc when I got home (85 miles away from dealership). I took pics off the engine compartment and dip stick that was left out before they towed it to the dealership. Contacted service adviser, they towed it back and provided loaner. They said, "it lost no oil" and was still full. They said they would remove all the oil from the engine compartment and figure out what the issue was. They had the vehicle for two weeks and said that the dipstick "failed" and showed me the original dipstick with now a very visible cut in the o-ring that was not there before when I took pics of the dipstick before they towed it from my home. I use my vehicle for emergency response and did not feel safe driving the vehicle with oil still all over the engine compartment and underside of all the vehicle. Hyundai customer service did NOTHING, they told me to drive it as it is despite being covered in oil. I went back and forth with Hyundai Customer Service and they would not give me higher position names, numbers or contact information for me to escalate my grievance and safety concern, then HUNG UP ON ME. I had to immediately trade the vehicle and lost my 2.74 interest rate and much of my equity as it only had 26000 miles on it with only 25,000 owed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553737November 6, 2023
EXTERIOR LIGHTING
Vehicle is equipped with automatic headlights. They constantly turn on and off during the day as soon as you enter any type of shadow. This causes the headlights to “flash” the driver in front of you. While traveling on the interstate at 75 mph if you go under an overpass they turn on, less than 1 second but take 30-60 seconds to turn off! During that time the dash darkens and you cannot see the speedometer,HVAC controls, etc. Even with the headlight switch turned to OFF the dash continues to dim as if the headlights were on! I have had the dealer (San Tan Hyundai in Gilbert AZ) check them twice. Each time I am told operating as designed. This needs a software update to make the automatic headlight system less sensitive. There is no reason why my dash is dimming while the system is off or why the headlights are coming on during a bright sunny day because I drove through a shadow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550276October 16, 2023
POWER TRAIN
When driving home from work, the vehicle shuttered and almost lost power to the vehicle. Received error code DTC P1C2D03 Powertrain TCU through the MyHyundai application and is available for inspection. My safety is put at risk due to loosing power to the vehicle while driving which almost caused an accident on the highway. There is a similar recall in place for the 2022 Hyundai Santa Cruz for the same issue. However, the recall only applied to the Santa Cruz with a certain vin prefix. I haven't had the vehicle inspected by the manufacturer (Earliest appointment is 17 November 2023). I only received the check engine light once the shuttering started to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549354October 11, 2023
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
1.Spring 2023 Received a Recall on tow hitch wiring package (may catch on fire)... No solution yet! I was experiencing transmission problems around same time. 2. My Hyundai App warns of transmission problem on 07/22/2023. Took my (19 month old) 2022 Santa Cruz to Preston Hyundai 07/24/2023. Earliest appointment available was scheduled for 08/09/2023 (16 days waiting period). 3. 08/09/2023, at Preston Hyundai, says they must order a new transmission and refuses to give me my truck back claiming it is UNSAFE to Drive (even though I drove it 16 days (over 400 miles) waiting for my service appointment!). Truck has remained at Preston Hyundai since 08/09/2023 and replacement transmission ETA is 10/24/2023, making total time in dealership 76 days to date (or 92 days since being notified on my Hyundai appof transmission problem! Truck has not moved or been started since 08/24/2023. 4. Back on 07/22/2023, I attempted to program Navigation system with "vacation address" but Nav System displayed prompt that Nav it needed a map update. I cleared the "OK" prompt off the display but I started getting "Check Engine" dummy light appearing and other dummy lights appearing! Also my tachometer gauge (also is the right turn signal mirror camera), quit working and started beeping every 10 seconds or so. 5. On 07/24/2023, at Preston Service Dept., I ask them to update Nav System. I was told that it takes too long and they won't do it! (lacking personnel and time and I should do it myself. I researched "How To" and discovered many warnings from owners that their vehicles computer system got messed up attempting the map update. I've been communicating with Hyundai headquarters who suggested I inquire about the "BuyBack" Program at my Dealership! I did inquire on 10/10/2023 and they've never heard of it, but evaluated my truck and offered me $27,000 for my 20 month old truck, leaving me a $15,000 expense for a new 2024 Santa Cruze. 6. I've now contacted a "Lemon Law" Law Firm!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548579October 6, 2023
UNKNOWN OR OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION
2022 Santa Cruz issues periodically with RPM will reach 4,000-5,000 (Engine sounds to be reving..sp), mph is near zero, on acceleration from a stopped position. To me, sounds to be torque converter, transmission or electrical system. Have had to dealer on 2 occasions, of which, they cannot reproduce issue.(May 25, August29). This issue is rare but when it occurs (last happening this week Oct 4)concerns of vehicle stopping completely and resulting in accident. Contacted Hyundai customer complaint location, to no avail. It may not be of concern to others but it is to me. When occurs removing foot from accelerator, start process of pulling forward again, all is good. This happened in July, when necessary to have someone else drive vehicle. They were ready to park and call tow truck. Advised what to do to rectify issue, towing was not necessary. Case numbers [XXXXXXX], NHTSA numbers assigned 829558: 828559: 827470. May be others……but I thought my contacting NHTSA was reporting issue as well. Any additional information needed, will provide. Contacted local dealer Sept 29, as well as Hyundai Consumer Affair (hmausa) to advise my intentions. Have contacted Consumer Affairs several times, assigned case number, Sept 1. but no resolution of issue. Have previously, via email, forwarded documentation to NHTSA. First date taken for “look at” was May 25,2023. Actually unsure of first occurrence date. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547655October 2, 2023
ENGINE, POWER TRAIN
Lose of power, twice, one was around July early August, driving from my home doing about 30 mph I lost power, and the word limit showed on my dash, thinking I may have done something wrong myself I didn't think much of it until last Wednesday 09/27/23 it happened again, after leaving my destination I was driving home went around a corner and was up to about 35 mph and my truck lost power, which was completely nerve wrecking I had to pull over quickly and the word limit showed up again, I restarted the vehicle and drove off, and called a hyandai dealership and made an appointment which is for today Monday 10/02/23
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545593September 20, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
Warning lights and chime for every ADAS system. Inoperative ADAS system. Driving down a two lane highway ALL of the safety systems warning came on in succession: Check cross traffic, lane keep, cross traffic, blind spot, forward safety, TPMS, etc. When this is happening the AC stops blowing cold and the controls are unresponsive. The warnings will occasionally pause and go back to normal, is quiet for a minute, the AC resumes working, then the dinging resumes and warnings flash. I stopped and restarted, all came back. I looked up where the sensors are and checked for obstructions, none. Disconnected, reconnected battery, it went away for a few miles then came back. No DTC's on app.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545260September 18, 2023
POWER TRAIN
2022 Santa Cruz with 5850 miles ... lost power when accelerating on busy road (avoided accident) ... Transmission Control System malfunction warning ... notified by dealer transmission will need to be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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