Hyundai Palisade Complaints (2023)

409 consumer complaints on file.

#11687636September 16, 2025
SERVICE BRAKES
It appears that the ABS system engages/actuates while driving over gravel or uneven/dirt roads. When the issue occurs, the steering wheel locks up and the vehicle loses almost all braking control. No warning lights, messages or audible chimes show up when the issue occurs. My wife and I have both experienced this issue on numerous occasions. It has become a safety concern since we almost ended up in a ditch...my wife and young children were in the vehicle. I am fearful that we could potentially crash or hit someone due to loss of vehicle control. The vehicle is being brought to the dealership on September 18, 2025, where I will make them aware of this concern. NOTE: the provided "additional details" below are based on the most recent occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687545September 16, 2025
STRUCTURE:BODY
The sunroof glass shattered on its own without any objects hitting it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686989September 12, 2025
SERVICE BRAKES
When driving over bumps (speed bumps, railroad tracks, sewer lids etc.) at a slow speed while pressing the brakes, the rear passenger brake produces a shuddering or a grinding sensation. This issue has been confirmed by other drivers who have operated my vehicle. When this occurs, it feels as though the vehicle is not stopping properly and the brakes are slipping. I have taken the vehicle to the dealership on two separate occasions; however, the technicians were unable to duplicate the concern. After the most recent inspection, the dealership stated that they could not identify an issue. There are no warning messages or lights displayed on the dashboard when this happens. Through further research, I have found that a number of other owners have reported experiencing the same problem on the NHTSA site. This concerns me that others and myself are having this same issue and there has yet to be a recall or some type of technical service bulletin so the dealers will address this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685550September 7, 2025
SUSPENSION, UNKNOWN OR OTHER
Leased vehicle in 2023 after a few months rear suspension was giving problems after a year of ignoring claims they saw the rear bushings were out. They changed it and after a few months again the problem came back more permanent. They admitted the part was faulty. Change the suspension and now it sounds like a space ship when breaking. Went in for 30k maintenance and now the ac vents sound like a plane. Two days later after a storm I see the roof is leaking and rear sunroof is also leaking. Since the near three year ownership it has been problem after problem not cause by me but by poor quality management at the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683982August 29, 2025
SERVICE BRAKES
Anti locking braking system malfunctioning and preventing me from braking at low speeds in a parking lot and at a stop light. No lights on internally (Dash). Had to swerve to avoid hitting the vehicle in front of me at the stop light and had to hit my horn to have the person in the parking lot slam on their brakes to avoid hitting me. Both incidents happened at about 5 miles per hours on flat grounds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683865August 29, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While sitting at a stop sign, I attempted to place my vehicle in Park. I opened the driver’s side door, but the car had not actually shifted into Park. None of the vehicle’s safety systems engaged when the door was opened. The car rolled forward with me partially outside the vehicle, dragging me until it struck a tree. This incident reflects a critical failure in the vehicle’s electrical/safety systems: •The transmission did not engage Park when selected. •The door-open rollaway prevention system did not activate. •The automatic front collision system failed to stop the vehicle. Because multiple electronic safeguards failed at the same time, this appears to be an electrical or computer system malfunction rather than driver error.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11681185August 17, 2025
SERVICE BRAKES
ABS system engaging at unpredictable times. Unable to stop. Have slid into intersection when braking with perfect road conditions. Feels like I hit ice in 100 degree weather. Experience shaking/brakes locking up. Extremely concerning and frightening when I am driving with children in the car and purchased the vehicle under the assumption it had superior safety ratings. Pleading for recall to be issued due to this system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680286August 12, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
System that malfunctioned was the braking system Safety was risked because vehicle doesn’t stop as it should at low speed below 30mph. Safety of occupants as well pedestrians and other motorists affected. Problem can be reproduced although dealer refused to confirm. I am in the process of getting it confirmed independently. Vehicle and components not inspected by manufacturer, police nor insurance. Although I am in the process of putting an insurance claim in. The issue has been reported and confirmed by several other owners of same make and model and year. No prior warning of issue to it happening. The problem: At low speed below 30mph and braking simultaneously when going over rough ground (non slippery), potholes or in my accident going over a 6” drain to my garage, the ABS kicks in when it shouldn’t and the brake pedal vibrates and the vehicle lurches a bit. The result is that the braking distance increases significantly. I can reproduce the issue in particular roads areas. The accident I had involved when I was parking the car and the drain cover was dislodged at the entrance to the garage. I hit the brakes as usual but the brakes were ineffective and I ended up crashing into my refrigerator and freezer in the garage which took the full brunt of the impact and were damaged. I hardly had any brakes at all and the fridges took the full impact. Luckily it was at low speed. So only the front bumper got cracked and got damaged along with the fridges being fully crushed in. After the incident I was so shocked at what happened and couldn’t believe I lost the brakes so I found that several other owners of the same vehicle has had the same or even severe brake failures. I was able to replicate the problem fairly consistently in certain roads where it was slightly bumpy or rough. I didn’t want to try in my garage for obvious reasons. Furthermore the emergency brakes and collision warning did not activate either.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11678610August 5, 2025
SUSPENSION
Bumping, Creaking, Popping noise from rear of vehicle, at low speeds (30MPH and under) and when turning. Rear shocks replaced in September 2023 at 10,018 miles; Rear shock mounts replaced in June 2025 and rear shock absorbers replaced in July 2025, at approximately 32,000 miles. Same bumping, creaking, popping noise from rear of vehicle again - Less than 1 month and less than 1,500 miles since rear shock absorbers replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678563August 5, 2025
POWER TRAIN, STEERING, SERVICE BRAKES
We purchased this car new around June 2023 from a local Hyundai dealer. The car has been regularly maintained (at the dealer) and only has 20,000 miles approximately. In April of this year, my wife was drive on a very busy highway and suddenly all of the warning lights came on the dashboard and the car shuddered to a very rapid stop. She was lucky to pull off the road or it would have been serious. We got it into the dealer and they called a few days later to say it was fixed. Unfortunately, it was not. It happened again on June 20th this year. We had it towed back to the dealer. It has been there since (today is August 5th). They claim they cannot locate the issue and have been working with Hyundai Motor to troubleshoot. I filed a complaint with Hyundai (and really no assistance offered). Last week, they told us it was repaired and to come get it. My wife barely made it out of the lot before it did the same and came to a sudden stop. Not sure if this is happening to other Hyundai vehicles but this is certainly a dangerous situation... and the fact that they cannot determine the cause or how to fix, we are very concerned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678260August 4, 2025
SERVICE BRAKES
ABS system malfunctions when traveling over bumps and applying brakes simultaneously. This condition happens intermittently and is found to be present in other automobiles of the same make and model. (Experienced in a rental vehicle). The result of this malfunction is the sensation of the abs system activating by the presence of vibration in the brake pedal. This occurs for a short duration, accompanied by a brief but significant decrease in braking performance. This condition almost caused a collision while entering a busy intersection. Dealer service advisor was notified but declared it to be normal. Also, a formal complaint was sent to the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678252August 4, 2025
STRUCTURE:BODY
The sunroof glass exploded while traveling on the highway. The glass panel was closed shut about a minute before the incident. Small and large glass fragments entered the passenger cabin while traveling at highway speed. One large fragment caused a small laceration to the drivers arm. Another fragment struck the vehicle traveling behind and caused minor damage. Other large and small fragments landed on 2nd row passengers. There was no evidence of a foreign object or road debris causing this incident.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11678210August 4, 2025
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
On [XXX] the engine light went on my 2023 Hyundai palisade SUV. Immediately I drove over the Hyundai dealership to try to find out what the problem was. On my way there, the light remained on, and the car kept making movements as if it was going to turn off, I could barely make the speed increase as I was driving. I went to Healey Hyundai located at 794 Route 52 Fishkill Ny 12524 phone number 845 831 1090 . In spite, the car light on and the issues they refused to attend the car and asked me to go back Monday morning, which I did , same issued on my way there, and I arrived there with the engine light on , service advisor Rasheena M Dyer , took the car, saw the light on, took pictures and asked me to wait for the mechanic to review the car. After two hours the service advisor, said “ there’s nothing we could do, or anything could do, the car is misfiring and anything could be causing the car to misfired, the mechanic don’t see the light right now, therefore, we can’t diagnose anything, but the car is misfiring “. I replied:” my car is under 50,000 miles and under manufacturer warranty, can you give me a rental, while you fixed the engine problem, I have 5 children , how can I drive around with my kids with an engine light on and the issues is giving me”, she replied: we won’t give you a rental because we don’t know what the problem is , ( although they know and said the car motor is misfiring )unless you pay $200 dollars . They sent me away with the engine light on, and the car making sounds and movements as if is going to go off anytime . Hyundai refused to help me although the engine lights are on and my car is still under warranty. I took the car that same day to Monro auto service at 64 north plank road ,Newburgh Ny 12550, and the checked the car and confirmed that there’s nothing wrong with the oil, or filters as the dealership try to implied , is an engine-firing problem that again, Hyundai dealership refuses to fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676308July 25, 2025
SEAT BELTS
The second row seat belts will randomly unbuckle themselves while the car is in motion. As parents this is extremely concerning to us and we are worried about the safety of our children in the event of an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675979July 24, 2025
POWER TRAIN
When you were at a complete stop and go to make a turn, the backend makes a clunking noise it almost hesitates like it’s having a hard time going and feels like it wants to lock up. I brought it to the dealership. They told me it was my tires and I needed an alignment. I brought it to a tire shop. I got an alignment. They told me it was not my tires. They believe it to be a differential.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675530July 23, 2025
SERVICE BRAKES
On July 16, 2025 in stop and go traffic on I55 the cra failed to stop at 5mph. The road was bumpy on an overpass. I attempted to stop the car. The brake pedal was hard and would depress. The accident avoidance system kicked on right before it was about to hit the car in front of me and stopped the car. After that the car braked fine. It did again on July 22, 2025 on a bumpy road. It felt like the car couldn't tell it was suppose to stop on the bumpy road. Almost ran a red light into oncoming traffic as the car only stopped once the road was no longer bumpy. That is hard when living in the Chicago area and the roads are terrible. Dealership claims there is nothing wrong with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673620July 15, 2025
SUSPENSION
Knocking sound when making turns or when going over bumps major and minor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672123July 8, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I recently purchased a Hyundai vehicle and discovered that the previous owner still has full access to the vehicle’s Bluelink system. This includes remote start/stop, vehicle tracking, horn/lights, and other controls. Despite contacting Hyundai support and proving ownership, they still have not revoked or disabled this access. I am unable to override or reset the system myself. This poses a serious safety concern, because an unauthorized individual can: •Remotely disable the vehicle while in motion or parked, •Track my exact real-time location, or •Manipulate vehicle functions without my knowledge or consent. This is not a one-off issue. Hyundai has no effective system in place to guarantee owner control or revoke prior access, which leaves other buyers vulnerable too. This constitutes a design flaw in connected vehicle control systems, not just an isolated customer service problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671391July 5, 2025
VISIBILITY/WIPER
Sun roof exploded and there is a football sized hole in the roof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671013July 3, 2025
UNKNOWN OR OTHER
The way this vehicle is designed, the angle of the lower screen that controls the ac is at the perfect angle to blind its drivers at times of sunset and sunrise and even some times between the two. This can happen no matter which cardinal direction you are traveling. I am blinded on a curvy road I drive every day to pick up my child to school. Its to the point where I have to completely cover the lower controls due to this reflective blinding.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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