Hyundai Palisade Complaints (2023)

409 consumer complaints on file.

#11700131November 18, 2025
SEAT BELTS
The contact owns a 2023 Hyundai Palisade. The contact stated that while driving at an undisclosed speed, the second-row passenger’s side seat belt inadvertently unlatched while the contact’s daughter was in the seat. No warning light was illuminated. The contact later received notification of NHTSA Campaign Number: 25V607000 (Seat Belts); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699923November 17, 2025
SEAT BELTS
The contact owns a 2023 Hyundai Palisade. The contact stated that while the vehicle was parked, the driver’s seat belt and the driver’s side second-row seat belt became inoperable. The contact stated that the driver’s seat belt failed to latch properly, and the second-row driver’s side seat belt intermittently failed to latch. The contact received notification of NHTSA Campaign Number: 25V607000 (Seat Belts). The dealer was contacted and confirmed that parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The manufacturer escalated the issue for repair at the dealer; however, the vehicle was still not yet repaired. The approximate failure mileage was 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699125November 13, 2025
STRUCTURE:BODY
This is the second time I’ve had this incident. I was driving in the middle of nowhere Texas, no other cars or pedestrians were present. There were no overpasses or construction and out of nowhere. My sunroof exploded at 50 miles an hour. The weather was fair around 60°. This being the second time it had happened. I knew it was a sunroof and did not open the cover to inspect. I pulled over, got out of my car and looked and saw that my sunroof had blown out and upwards. The first time this happened, it was covered with minimal effort. Now that this has happened a second time with the car less than two years old I have to wait for the manufacturer to confirm it will be covered again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698626November 10, 2025
UNKNOWN OR OTHER
I was driving my 2023 Hyundai Palisade at 75 mph on I25 in Northern Colorado when I heard a terribly loud noise like an explosion above my head. I jerked but kept control of the car. My immediate thought was that something dropped on my roof but I wasn't under an overpass. Frantically looking in all directions, I saw something dark flying in the air towards the side of the road. At the same time, motorcycles traveling behind me were moving out of my lane. I pulled over and found my Sunroof had instantaneously exploded outwards. There were bits of glass everywhere. It was certainly a startling driver safety issue that caused me to jerk the wheel. At highway speeds, it is fortunate that I didn't lose control or roll my vehicle. If the inside sunroof cover had been open as it is most of the time, bits of glass would have exploded all over the inside of the car showering the driver and passengers, including their faces and eyes. It was a terribly dangerous situation. I immediately reported it to my dealer who would not even look at the car. The dealer said they don't deal with glass. They recommended a glass installer, Anders Glass. Anders didn't deal with sunroofs. They sent me to NOVUS Glass who inspected, sealed up, then ordered and replaced the unit with a used sunroof. The problem couldn't be reproduced because the sunroof was shattered. There are no glass warning lights. No other warning lights, messages or symptoms appeared before or after the sunroof spontaneously exploded outward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698303November 8, 2025
STEERING
When turning the wheel at low speeds the steering wheel suddenly hits something like a steel wall and sometimes huts the wrist of the driver. it feels like a piece of steel blocking the rotation of the steering wheel. This happens now on a regular basis. Dealership can't remedy the situation and refuses to contact corporate technical dept for a remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698033November 6, 2025
UNKNOWN OR OTHER
I was driving down a 4 lane highway at 70mph with no landscaping, cars or trucks around me what so ever and my sunroof imploded on me. Luckily my sunshade was closed. The glass was domed outwards like pressure from inside the cabin pushed it out and shattered into tiny pieces. Hyundai is aware of this issue but is not willing to cover it under warranty. My vehicle isn't even 3 years old and has less than 30,000 miles on it. I bought this vehicle due to all the great reviews about the warranty, well now that I need something fixed under warranty, they are not willing to help me out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697673November 5, 2025
SERVICE BRAKES
When driving over uneven roads and if you need to apply the brakes abruptly, the ABS engages (shaking brake pedal) and I am unable to immediately stop my SUV until I’m back on even surface. This has occurred twice going over train track Road crossing and someone quickly needed to stop and once I was on the tracks I had to immediately brake but I could not slow down. SUV has 23000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696309October 29, 2025
SERVICE BRAKES
Please see attachment:
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694072October 17, 2025
SUSPENSION
I'm also a victim of Hyundai's defective Rear suspension. Another complain fully encompasses my situation and feelings. I and others have been replacing rear shocks every 10,000 to 20,000 miles due to failure. The upper trim models will use a self-leveling shock in the rear suspension, part number(s) 55367-S8BDO right side and 55367-S8BBO left side. The lower model trim uses a larger coil spring and non-self-leveling shocks, with no issues. The failure happens within just a few thousand miles. Search web forums for Hyundai Palisades and NHTSA you will find hundreds of issues. The model years affected are 2020 through 2025. The 2026 has completely changes the rear suspension setup and eliminated the self-leveling shock. It appears IMO the manufacture is counting on the warranty expiring and or the resale market to correct their problem. Hyundai refuses to recall the vehicles and correct the problem. They will change the shocks with the same faulty product biding their time. The third most common critical reason for a car accident cited in the NHTSA report was a combination of “steering/suspension/transmission/engine-related problems.” This combination category accounted for just 3 percent of the traffic accidents cited in the report. Part of the reason why these mechanical failures are rarely cited as the critical reason for a car accident is that they’re harder to document and identify post-crash. Blown tires & worn brakes are easy to spot, but problems with the suspension caused by wear and tear are harder to sort out from the damage incurred in the crash. Steering and suspension problems can cause a loss of control over your vehicle at inopportune moments. Transmission and engine problems could keep you from being able to accelerate quickly if the need arises—leaving you stranded in an intersection with oncoming traffic and at risk of a car accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694059October 17, 2025
UNKNOWN OR OTHER
The sunroof exploded while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692324October 9, 2025
SUSPENSION
I and others have been replacing rear shocks every 10,000 to 20,000 miles due to failure. The upper trim models will use a self-leveling shock in the rear suspension, part number(s) 55367-S8BDO right side and 55367-S8BBO left side. The lower model trim uses a larger coil spring and non-self-leveling shocks, with no issues. The failure happens within just a few thousand miles. Search web forums for Hyundai Palisades and NHTSA you will find hundreds of issues. The model years affected are 2020 through 2025. The 2026 has completely changes the rear suspension setup and eliminated the self-leveling shock. It appears IMO the manufacture is counting on the warranty expiring and or the resale market to correct their problem. Hyundai refuses to recall the vehicles and correct the problem. They will change the shocks with the same faulty product biding their time. The third most common critical reason for a car accident cited in the NHTSA report was a combination of “steering/suspension/transmission/engine-related problems.” This combination category accounted for just 3 percent of the traffic accidents cited in the report. Part of the reason why these mechanical failures are rarely cited as the critical reason for a car accident is that they’re harder to document and identify post-crash. Blown tires & worn brakes are easy to spot, but problems with the suspension caused by wear and tear are harder to sort out from the damage incurred in the crash. Steering and suspension problems can cause a loss of control over your vehicle at inopportune moments. Transmission and engine problems could keep you from being able to accelerate quickly if the need arises—leaving you stranded in an intersection with oncoming traffic and at risk of a car accident. Routine vehicle maintenance is the best way to prevent steering and suspension issues that could contribute to a car crash. The problem still remains Hyundai will NOT change the manner of repair. Need a recall!! Please!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692183October 8, 2025
SUSPENSION
It's time you finally step up and have Hyundai issue a recall on the rear shocks that fail. The problem is on the upper trim models with self leveling shocks. The shocks fail and will need to be replaced every few thousand miles. The problem exist for years 2020 to 2025. The new models for 2026 Hyundai has completely reworked the rear suspension and no longer uses the self leveling shock. The dealership ADMITS they stock a fair number of shock parts due to the constant failure. Unless you are in the pockets with Hyundai it's time for you NHTSA to make some noise and require a recall...The rear suspension can be corrected with larger coil springs and non-self leveling shocks. I have been through 3 sets of shocks in 25,250 miles. Do you see a problem, or should I call and talk with someone?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691681October 6, 2025
SERVICE BRAKES, STEERING
We were almost in a major accident with 6 passengers in our 2023 Hyundai Palisade. On Wednesday, Oct 1, 2025 we were driving our Palisade to McDonalds off Highway 98 (Navarre Parkway). Please see pics. When we left McDonalds we went on a side road to enter Highway 98. Now on this side road (see pictures) there is some type of metal grate in between the road...well when we went over the grate approaching the stop sign the Palisade went into an immediate violent shudder and there was no control of the vehicle as it felt it was shut down even though I could tell it was on by the interior lights on the gauges. I had absolutely no control of the vehicle. Yes, I was the one driving. I could not brake and the Palisade continue to roll past the stop sign onto Highway 98 with on coming traffic. I couldn't even steer the car because its as though the car had no power. It was totally dead. With my foot pressed hard on the brakes that still did not work I tried to start the car and then it came on. My wife has told me that she experienced this issue at least six times passing this same road and others similar to it. This was the first time I experienced it and we were lucky we were not hit by oncoming traffic. Again, no brakes, no steering control. We were traveling at a slow speed as we were approaching the stop sign on that road with the metal grate, maybe 5 mph or less, but as soon as we went over the grates...all control of the Palisade was lost. Please advise us what to do...as I said we almost had a major accident with 6 passengers because the Palisade did not function as it was designed to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691544October 6, 2025
SERVICE BRAKES
My wife and I were coming up to a stop sign the other day and we hit some bumps in the road and were unable to apply the brakes. I pressed down on the pedal but the car went into the intersection before the brakes then applied and the car was then able to stop again. Thank god!! since there was another car coming to the intersection. The car made noises like when the traction control kicks on after hitting a slippery surface on the road, but the car was not stopping and pressing the brakes did not do anything either. I also tried pumping the brakes on the car, but eventually the brakes kicked back in and we came to a hard stop. I have not taken the car into the shop to be looked at yet, but I know Hyundai and they wont find a problem with it and then charge me around $300 for them just to look at it. There was no warning to problem happening as we had never had this problem before and there was no lights on the display for the car when the problem happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689361September 24, 2025
SEATS, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
The contact owns a 2023 Hyundai Palisade. The contact stated that while reversing out of the garage, the powered front driver's seat suddenly began to move backwards, and the contact was unable to reach the brake pedal to stop the vehicle. The powered seat then moved forward, causing the seat belt to tighten around the waist of the driver. The contact was able to put the vehicle in park and stopped the vehicle. During the failure, no injuries were reported. Also, the contact indicated that previously, while driving at an undisclosed speed, a message was displayed that the vehicle was driving the wrong way. The contact stated that the failure occurred while driving down a dark and unfamiliar road. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failures. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688775September 21, 2025
SERVICE BRAKES
The braking system has been an ongoing issue, shuddering and grinding when braking and hitting an uneven surface, especially at slower speeds. It has consistently become worse, shuddering, grinding and not stopping when going down a driveway. Tonight when going less than 20MPH and on a smooth surface, it would not stop when coming up to a light/intersection. The shuddering and grinding was much worse and the car kept going forward as if it were on a sheet of ice. The car slid forward more than 20 feet, coming within a few inches of rear-ending the vehicle ahead. It was terrifying! It did the same thing 2 more times in the 3.5 miles to my driveway. Thank goodness there was no other traffic. This is not normal at all and I’m in fear of driving it again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688774September 21, 2025
SERVICE BRAKES
On [XXX] around [XXX], turned right from [XXX] is very bumpy due to potholes. My palisade’s ABS kicked in and I was not able to break my car before the red traffic light. The car went over the light. If there was a car in front of me, I wouldn’t be able to stop my car without accident. This is not the first time my palisade’s ABS suddenly engaged. The ABS seems always kick in when driving in low speed on a bumpy road. I am concerned someday I will have an accident due to the faulty ABS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688574September 20, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
My vehicle has an issue with the anti lock braking system on uneven surfaces. On several occasions since buying the vehicle earlier this year, I've observed the issue of chattering or severe on-off reaction of the ABS to gradual braking onnuneven surfaces. I have not had the issue verified by a dealer yet, but plan to soon. The malfunction has extended stopping distances significantly. I have not noticed warning lights during or after the malfunction, likely because I'm focused on safely bringing the vehicle to a stop during the malfunction. My vehicle can be made available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688377September 19, 2025
VISIBILITY/WIPER
While driving my 2023 Hyundai Palisade Calligraphy at about 30 mph on a small paved street, the sunroof suddenly exploded with a very loud bang. There were no other cars nearby, no debris, and nothing hit the vehicle. Thankfully, the inside sliding cover was closed, so no glass entered the cabin, but the sound was extremely alarming and could have easily caused an accident if conditions were different. The dealership refused to cover the repair under warranty. After looking online, I discovered many other Hyundai owners reporting the same issue with their panoramic sunroofs, so this does not appear to be an isolated incident. This is a major safety concern. If the interior cover had been open, shattered glass would have fallen directly onto me and my passengers, likely causing injuries. The sudden loud explosion can also startle drivers and lead to loss of control. I believe this is a dangerous defect that requires investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687643September 16, 2025
POWER TRAIN
The vehicle was brought to the dealership at around 17,000 miles with concerns regarding a clunky sound and hesitation in acceleration. The issue is extremely noticeable while turning and accelerating. No warning lights, messages or audible chimes show up when the issue occurs. Due to the vehicle hesitation on acceleration and the clunky / bouncy feeling in the steering wheel, my wife and I think there is a safety concern (e.g. being hit due to unresponsiveness of the vehicle). The problem was reproduced/confirmed by a dealer, and the rear coupling assembly was replaced. Fast forward 18,000 miles (vehicle now has ~35,000 miles) and the exact same issue is occurring again. I am schedule to take the vehicle back into the dealership for this concern, another concern with the ABS system and general maintenance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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