Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11255271September 13, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTO SHUT OFF SYSTEM THAT WAS FAULTY, WHICH CAUSED THE VEHICLE TO NOT RESTART AFTER A STOP. ALSO, THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT CALLED SARASOTA HONDA AT 941-923-3413 (LOCATED AT 7333 S TAMIAMI TRL, SARASOTA, FL 34231) AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255021September 12, 2019
ELECTRICAL SYSTEM
KEYLESS START SYSTEM PROBLEM ERROR MESSAGE WHEN STARTING ENGINE. 2016 HONDA PILOT 45K MILES. MY HONDA SERVICE DEPT WANTS TO HOOK IT UP FOR $170 TO DIAGNOSE PROBLEM. HE DID SAY IF THE WARNING LIGHT IS ORANGE, NOT TO WORRY ABOUT IT TOO MUCH (I GUESS RED MEANS WORRY). NEW BATTERIES IN BOTH FOBS. THIS HAS BEEN ONGOING INTERMITTENTLY FOR 6 WEEKS - NOW CONSTANT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255108September 12, 2019
ELECTRICAL SYSTEM
THE 2016 HONDA PILOT ELITE AUTO IDLE IS NOT FUNCTIONING PROPERLY. WHILE STOPPING AT A STOP LIGHT ON CITY STREET, THE AUTO IDLE TURN THE ENGINE OFF TO SAVE FUEL WHEN I APPLY THE BRAKE AND THE CAR STOPPED WHILE THE LIGHT IS RED. ONCE THE LIGHT TURNS GREEN THE ENGINE STALL WHEN I LIFT MY FEET OFF THE BRAKE AND THE DASHBOARD LIGHTS FLASHED, RADIO IS OFF AND LIGHTS AND RADIO TURN ON AGAIN BUT ENGINE IS STILL OFF. I HAD TO PUT THE CAR IN PARK AND RESTART THE IGNITION IN ORDER TO RESTART THE CAR. THIS IS A DANGEROUS SITUATION TO ADDRESS DURING BUSY TRAFFIC AREA AND TIME. I CHECKED THE HONDA DEALERSHIP AND THERE IS NO RECALL FOR THIS ISSUE. ONLINE COMMUNITY BOARD SAID THAT THERE ARE MANY OWNERS WITH SIMILAR ISSUES. HONDA NEEDS TO FIX THIS FOR THEIR CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254609September 11, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING APPROXIMATELY 40 MPH, A DEER CRASHED INTO THE VEHICLE AND CAUSED SEVERE FRONT END DAMAGE. THE AIR BAGS DID NOT DEPLOY AND THE PASSENGER SIDE SEAT BELT BECAME STUCK. THE CONTACT COULD SMELL A BURNING ODOR AS IF THE AIR BAGS HAD DEPLOYED WITHIN THE DASHBOARD. THERE WERE NO INJURIES. THE CONTACT RECEIVED A PHONE CALL FROM HONDA LINK INDICATING A REPORTED AIR BAG DEPLOYMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. MCKENNEY-SALINAS HONDA (4295 WILKINSON BLVD, GASTONIA, NC) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. A POLICE REPORT WAS NOT FILED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 43,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11254249September 9, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING 50 MPH, THE VEHICLE JERKED, SHOOK, AND FAILED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ECONOMY HONDA SUPERSTORE (6001 LEE HWY, CHATTANOOGA, TN 37421, (423) 381-6429) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FLUID WAS BURNING. THE DEALER UPDATED THE SOFTWARE AND FLUSHED THE TRANSMISSION FLUID; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 09868694. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 97,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253121September 4, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AN ERROR WITH THE "KEYLESS START SYSTEM" KEEPS RE-OCCURRING. AN ERROR CODE "KEYLESS START SYSTEM PROBLEM" SHOWS UP. DID A GOOGLE SEARCH AND THIS SEEMS TO BE A COMMON ISSUE WITH 2016 HONDA PILOTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253125September 4, 2019
ELECTRICAL SYSTEM
2016 PILOT INTERMITTENTLY SHOWS ERROR MESSAGE 'KEYLESS START SYSTEM PROBLEM'. THERE ISN'T A PATTERN WHEN ERROR MESSAGE OCCURS OR WHY IT SUDDENLY STOPS APPEARING. APPEARS IF I START WHILE IN THE CAR OR REMOTE STARTING WITH EITHER KEY FAB. ACCORDING TO DEALERSHIP, THEY AREN'T SURE WHAT'S CAUSING THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253288September 4, 2019
ELECTRICAL SYSTEM
KEYLESS START SYSTEM PROBLEM" HAS BEEN POPPING UP ON MY DASHBOARD FOR PAST MONTH WHEN I START THE CAR. IT HAPPENS WITH BOTH KEY FOBS. I HAVE 60,000 MILES ON PILOT. DOESN'T SEEM TO AFFECT CAR YET BUT I HAVE READ ONLINE THAT OTHERS ARE HAVING THIS PROBLEM WHICH IS CAUSING ISSUES WITH CAR NOT STARTING. ONLINE COMMENTS SUGGEST HONDA HAS NO CLEAR WAY TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252360August 30, 2019
FUEL/PROPULSION SYSTEM
ON 8/29/2019 I RECEIVED AN ERROR CODE THAT APPEARED ON THE CENTER DASH DISPLAY UNIT OF MY 2016 HONDA PILOT. THE ERROR CODE SAID "EMISSIONS SYSTEM PROBLEM". I TOOK MY CAR TO THE HONDA DEALERSHIP WHERE I PURCHASED THE VEHICLE FROM, AS A CERTIFIED USED CAR, AND THEY WERE ABLE TO OBTAIN AN ERROR CODE FROM THE VEHICLE. THE ERROR CODE WAS "P219A/B - FOR FUEL INJECTORS. THE SERVICE ADVISOR INFORMED ME THAT THIS INDICATED THAT THE FUEL INJECTORS WERE FAULTY AND THEY WERE OUT OF WARRANTY (3 YRS OR 36,000 MILES)AND I WOULD BE NEEDING TO REPLACE ALL 6 FUEL INJECTORS. IT WAS STATED THAT THE FUEL INJECTORS FOR THIS MAKE AND MODEL COME AS A SET OF 6 AND YOU CAN NOT PURCHASE THEM AS INDIVIDUAL INJECTORS. HONDA PART NUMBER 16010-RLV-315 APPEARS TO CONFIRM THIS. MY VEHICLE ONLY HAS 34671 MILES AT THIS DATE AND IT IS HARD TO BELIEVE THAT FUEL INJECTORS CAN BE BAD WITH THIS MILEAGE. A SEARCH OF THE HONDA PILOT OWNERS WEBSITE SHOWS THAT NUMEROUS OTHER 2016 PILOT OWNERS ARE HAVING THE SAME PROBLEM WITH ROUGHLY THE SAME MILEAGE. I BELIEVE THIS IS A FAULTY PRODUCT AND I SHOULD NOT HAVE TO SUSTAIN REPAIR OR REPLACEMENT EXPENSE. WITH THIS BEING A FUEL SYSTEM COMPONENT, I WONDER WHAT WOULD HAPPEN IF ONE OR MORE INJECTORS WERE TO FAIL COMPLETELY AT HIGHWAY SPEEDS AND IN A SEVERE TRAFFIC SITUATION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252223August 29, 2019
AIR BAGS, UNKNOWN OR OTHER
KEYLESS START SYSTEM PROBLEM GOES ON AND OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252277August 29, 2019
ELECTRICAL SYSTEM, ENGINE
WHEN DRIVING IN ECO MODE THE CAR SHUTS PARTIALLY DOWN AT RED LIGHTS AND OTHER STOPS AS IS EXPECTED, BUT LIGHTS, RADIO, AC., ETC STILL FUNCTION. EVERY 5 OR 6TH TIME MY CAR NOW SHUTS OFF COMPLETELY AND REQUIRES ME TO RESTART IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252274August 29, 2019
ELECTRICAL SYSTEM, ENGINE
CAR TURNS OFF COMPLETELY WHILE DRIVING, DOES NOT RESPOND TO ATTEMPTS TO RESTART RIGHT AWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246667August 27, 2019
ELECTRICAL SYSTEM
CAR WON'T START: KEYLESS START PROBLEM ERROR. I HAVE REPLACED THE BATTERY TWO TIMES IN 2 YEARS AND DOESN'T FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246671August 27, 2019
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING APPROXIMATELY 25 MPH, A LOUD EXPLOSION SUDDENLY OCCURRED AND THE PASSENGER SIDE EXTERIOR MIRROR DISLODGED FROM THE MIRROR ASSEMBLY. THE CONTACT STATED THAT THE MIRROR ASSEMBLY DETACHED FROM THE VEHICLE. DURING THE FAILURE, THE VEHICLE HAD NOT MADE CONTACT WITH ANYTHING TO CAUSE DAMAGE TO THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251821August 27, 2019
ELECTRICAL SYSTEM
I HAVE GOTTEN AN ERROR ON MY HONDA PILOT EX-L 2016 "KEYLESS ENTRY SYSTEM ERROR. AT 47K MILES. I HAVE GOOGLE THIS ISSUE AND LOOKS LIKE ALL 2016 MODELS ARE GETTING THIS ERROR AROUND THE SAME MILEAGE. I BELIEVE THAT THIS IS A MANUFACTURING DEFECT FOR THE PUSH TO START BUTTON. I WOULD LIKE FOR HONDA TO OWN THIS PROBLEM AND COVER THE REPAIR FOR THIS ERROR. WHEN I TRY TO START MY CAR IT TAKES ABOUT A MINUTE FOR ME TO GET IT STARTED BECAUSE IT WON'T START AND THE SAME THING FOR WHEN I NEED TO SHUT IT OFF. THIS COULD BE A DANGEROUS MATTER INCASE OF AN EMERGENCY THAT YOU NEED TO START YOUR CAR FAST OR SHUT IT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245963August 23, 2019
ELECTRICAL SYSTEM
WE HAVE BEEN USING THIS CAR FOR 3 YEARS WITHOUT ANY ISSUE. UNTIL THIS WARNING MESSAGE "KEYLESS START SYSTEM PROBLEM" POPPING UP ON MY DASHBOARD AFTER STARTING THE ENGINE. THE CAR IS STILL ABLE TO START WITH PUSH BUTTON JUST FINE BUT IT IS VERY ANNOYING AND FRUSTRATING THAT IT MIGHT BE ONE DAY THAT THE CAR WON'T START. AFTER DOING THE RESEARCH FROM INTERNET, IT LOOKS LIKE THIS IS A COMMON ISSUE FOR THIS CAR AFTER 30K OR AFTER 3 YEARS. WHAT I WOULD LIKE IS TO HAVE THE HONDA DEALER TO FIX THIS ISSUE WITHOUT COST (RECALL) BECAUSE THE WARRANTY OF THIS CAR IS ALREADY EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245974August 23, 2019
UNKNOWN OR OTHER
KEYLESS START SYSTEM PROBLEM ERROR MESSAGE. SOMETIMES THE CAR WILL NOT START UNTIL I HAVE TRIED MULTIPLE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245132August 19, 2019
ELECTRICAL SYSTEM, ENGINE
THE HONDA PILOT HAS A FEATURE CALLED AUTO ENGINE IDLE STOP. TO MEET EMISSION STANDARDS, THIS FEATURE PUTS THE ENGINE INTO A STOP/OFF MODE WHEN YOU BRAKE FOR MORE THAN 3 SECONDS. HOWEVER, THIS FEATURE SOMETIMES CAUSES THE CAR BATTERY TO FAIL AND THE CAR TO STALL. THIS COULD HAPPEN WHEN STOPPED AT A TRAFFIC LIGHT OR ON A HIGHWAY STOPPED IN TRAFFIC. IF THE BATTERY HASN'T HAD ENOUGH TIME TO RECHARGE, THE CAR MIGHT STALL AND NEED TO BE COMPLETELY SHUTDOWN, WAIT A WHILE AND MAYBE WILL RESTART. WE BOUGHT OUR CAR IN LATE 2015. THE ISSUE PRESENTED ITSELF BY 2016/2017, MOSTLY AS BRIEF BLIPS AND THE CAR WOULD RESTART. IN SUMMER 2018, AFTER REPEATED VISITS TO HONDA AND NUMEROUS TIMES OF THE CAR COMPLETELY STALLING AT TRAFFIC LIGHTS, WE CHOSE TO REPLACE THE BATTERY. OUR HONDA SERVICE CENTERS KEPT TELLING US THAT THE BATTERY TESTS SHOWED IT WAS FINE AND THAT THE FEATURE ISN'T SUPPOSE TO ENGAGE IF THE BATTERY DOESN'T HAVE "ENOUGH JUICE" TO RESTART. BUT CLEARLY, THAT DOESN'T WORK, BECAUSE MY CAR WOULD INDEED COMPLETELY STALL AND NEED TO TRY TO RESTART. I ONCE HAD TO WAIT FIVE MINUTES STUCK AT A LIGHT IN THE MIDDLE OF A 3 LANE ROAD, AND MY CAR FINALLY RESTARTED. BUT ONCE WE PAID TO REPLACE THE BATTERY (THAT SUPPOSEDLY WAS FINE), THE CAR DIDN'T BLIP OR STALL. BUT ONE YEAR LATER, IT STARTED HAPPENING AGAIN. SOMETIMES THE CAR WILL JUST BLIP, WHERE ALL THE LIGHTS, RADIO AND AIR CONDITIONING WILL BRIEFLY CUT OUT AND THEN COME BACK ON AS THE FEATURE RE-ENGAGES THE ENGINE. BUT SOMETIMES, IT JUST WON'T RESTART. THERE IS A BUTTON YOU CAN HIT TO DISABLE THE AUTO ENGINE IDLE STOP FEATURE. BUT YOU MUST REMEMBER TO HIT EVERY TIME YOU START THE CAR. IF YOU FORGET, ALL IT TAKES IS STOPPING AT ONE TRAFFIC LIGHT AND THE CAR COULD STALL. THERE ARE NUMEROUS ONLINE REPORTS OF SIMILAR ISSUES WITH THIS FEATURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244104August 15, 2019
ENGINE, FUEL/PROPULSION SYSTEM
SEEING AN ISSUE WITH FUEL INJECTORS ASSOCIATED WITH THIS AND I THINK THERE SHOULD BE A RECALL ISSUED FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243724August 13, 2019
ELECTRICAL SYSTEM, ENGINE
WHEN ENGINE AUTO IDLE IS ENGAGED, INSTEAD OF RE-ENGAGING WHEN FOOT REMOVED FROM BRAKE, THE CAR STALLS IN ONE OF THREE WAYS. GRADE 1, THE FAN AND RADIO SHUT OFF BUT THE ENGINE ENGAGES ONCE GAS IS APPLIED. GRADE 2, THE FAN, RADIO AND ENGINE SHUT OFF BUT RESTART ONCE GAS IS APPLIED. VARIOUS WARNING LIGHTS THEN APPEAR ON THE DASH. GRADE 3, EVERYTHING SHUTS OFF AND THE CAR WILL NOT RESTART UNTIL YOU SHIFT INTO PARK AND PRESS THE START BUTTON SEVERAL TIMES. THIS IS VERY DANGEROUS AS IT HAPPENS AT INTERSECTIONS WHEN CARS EXPECT YOU TO BE MOVING AND YOU'RE STALLED OUT. I HAVE VIDEO OF THESE INCIDENTS AND HAVE PROVIDED THEM TO THE HONDA DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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