Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11265361October 1, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE TRANSMISSION WAS FAILING AND THE VEHICLE DID NOT ACCELERATE SAFELY IN TRAFFIC. THE VEHICLE WAS PURCHASED BRAND NEW BY THE CONTACT. THE CONTACT STATED THAT THE TRANSMISSION FLUID OVERHEATED AND THE TRANSMISSION NEEDED TO BE FLUSHED OF THE BURNT FLUID ON A REGULAR BASIS. THE REPAIR COST $300 TO $400 EACH TIME. THE CONTACT STATED THAT THE FAILURE WAS BECOMING MORE WIDESPREAD. THE VEHICLE WAS TAKEN TO HOWDY HONDA (5519 E BEN WHITE BLVD, AUSTIN, TX 78741, (512) 686-1544) WHERE THE VEHICLE'S COMPUTER WAS CURRENTLY BEING UPDATED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265443October 1, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE A 2016 HONDA PILOT WITH 41K MILES ON IT AND OUT OF THE BLUE A LIGHT CAME ON SAYING THERE'S A "KEYLESS REMOTE SYSTEM PROBLEM" CHECKING ONLINE AND IT SEEMS TO BE A ISSUE WITH THE MAJORITY OF THIS MODEL AND AROUND THE SAME MILEAGE. SOME OWNERS CAN'T START THEIR CAR AND THE HONDA DEALER HAS NO ANSWER. THEY CHARGE YOU ABOUT 200 TO TRY AND DIAGNOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265460October 1, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING 30-50 MPH, THE VEHICLE BEGAN TO HESITATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MOSES HONDA (LOCATED AT 5210 US-60, HUNTINGTON, WV 25705, (304) 736-5226) WHERE THEY FLUSHED THE TRANSMISSION, BUT CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO LESTER RAINES HONDA (LOCATED AT 5102 MACCORKLE AVE SW, SOUTH CHARLESTON, WV 25309, (304) 768-1251) WHERE THEY ALSO FLUSHED THE TRANSMISSION, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO LESTER RAINES HONDA AND WAS INFORMED THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259128September 30, 2019
ELECTRICAL SYSTEM
KEYLESS ENTRY PROBLEM CAR WON'T START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258891September 29, 2019
UNKNOWN OR OTHER
AT ~30K MILES, THE KEYLESS START SYSTEM PERIODICALLY FAILS - ISSUING A WARNING (AUDIBLE & VISUAL) WHEN STARTING/TURNING OFF THE CAR. THE VISUAL WARNING PERSIST WHILE DRIVING. THIS SYSTEM ALSO RESULTS IN A FAILURE OF THE WALK-AWAY LOCK FEATURE. THE ISSUE ISN'T APPARENTLY TIED TO THE CAR'S BATTERY OR THE KEY FOB. THERE IS NO PATTERN TO WHEN THIS ISSUE WILL OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258502September 27, 2019
ELECTRICAL SYSTEM
REMOTE RESTART SYSTEM PROBLEM MESSAGE INTERMITTENTLY DISPLAYS. KEY FOB BATTERY HAS BEEN REPLACED AND ISSUE PERSISTS. ERROR OCCURRING MORE FREQUENTLY WHEN VEHICLE IS STARTED AND REMAINS DISPLAYED WHILE DRIVING. SEEMS TO OCCUR NOW ABOUT EVERY THIRD RESTART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258308September 26, 2019
ELECTRICAL SYSTEM, ENGINE
THIS VEHICLE STALLS WHEN THE BRAKE IS DEPRESSED. THE ENGINE SHOULD RESTART WHEN YOUR FOOT COMES OFF THE BRAKE. IT DOES NOT RESTART. IN ORDER TO RESTART THE ENGINE, THE VEHICLE HAS TO BE PUT IN PARK POSITION, PUT FOOT BACK ON BRAKE, & HOLD THE START BUTTON UNTIL THE VEHICLE RESTARTS. THIS IS A SERIOUS SAFETY ISSUE IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258318September 26, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
WHEN GOING DOWN A STRAIGT HILL GOING AROUND 15MPH MY RPM'S GO UP TO 5 AND 6. IF I PRESS THE GAS THEY GO UP HIGHER. I USUALLY HAVE TO PULL OVER WHEN THIS HAPPENS SO IT THE RPM'S STOP CLIMBING HIGHER. THIS ALSO HAPPENS SOMETHIMES WHEN GOING ON A BACKROAD GOING AROUND 20-25MPH BUT THE RPM'S ONLY GO BETWEEN 2-3. IT SEEMS LIKE THE GEARS ARE NOT SHIFTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258366September 26, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE JERKED, LUNGED, AND LOST POWER WHILE DRIVING VARIOUS SPEEDS WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DICK BROOKS HONDA (14100 E WADE HAMPTON BLVD, GREER, SC 29651, (864) 877-9090) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE FLUSHED AND A TRANSMISSION UPDATE WAS NEEDED. THE FAILURE RECURRED THREE ADDITIONAL TIMES. THE DEALER STATED THAT THE TRANSMISSION NEEDED TO BE FLUSHED EVERY 1,500 MILES. THE CONTACT REFERENCED TECHNICAL SERVICE BULLETIN: 10161287 (POWER TRAIN); HOWEVER, IT WAS EXPIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257946September 25, 2019
UNKNOWN OR OTHER
'KEYLESS START SYSTEM PROBLEM' LIGHT COMING UP ON DASH. TODAY THE LIGHT WAS ACCOMPANIED BY AN ALARM/BEEPING ALSO COMING FROM DASH AREA. LIGHT COMES ON RANDOMLY, SOMETIMES AS SOON AS VEHICLE IS STARTED- AND SOMETIMES WHEN CAR IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257769September 24, 2019
FUEL/PROPULSION SYSTEM
THE SYSTEMS EMISSION LIGHT CONTINUES TO COME ON AND OFF. ALSO THE CAR SEEMS TO HAVE TROUBLE WITH RECEIVING FUEL CORRECTLY AND THE CAR SEEMS TO HESITATE ABOUT WHEN ACCELERATING. KNOWN PROBLEM WITH THE FUEL INJECTORS ON THE 2016 PILOT BUT MINE WAS NOT PART OF THE RECALL FOR SOME REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257198September 22, 2019
UNKNOWN OR OTHER
'KEYLESS REMOTE START PROBLEM' KEEPS APPEARING ON MY DASHBOARD. IS INCONSISTENT AND DOES NOT HAVE ANY PATTERN TO TURNING ON. IT WILL TURN OFF ON ITS OWN AS WELL. LONGEST AMOUNT OF TIME IT HAS LASTED IS 24- 48 HOURS WITHOUT TURNING OFF. I HAVE CHANGED THE BATTERIES IN THE KEY FOB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257108September 21, 2019
ELECTRICAL SYSTEM
I AM HAVING PROBLEMS WITH THE STOP-START SYSTEM OF MY 2016 HONDA PILOT. WE PURCHASED IT BRAND NEW IN 2015 FROM A HONDA DEALERSHIP AND WERE INITIALLY VERY HAPPY WITH IT'S PERFORMANCE. IT IS EQUIPPED WITH A STOP-START SYSTEM WHICH CAUSES THE CAR TO IDLE WHEN YOU FULLY STEP ON THE BRAKES WHEN ARE AT A STOP BUT IT WOULD IMMEDIATELY TURN BACK ON ONCE YOU RELEASE THE BRAKES.WE HARDLY DRIVE THIS CAR SINCE WE ONLY USE IT MAINLY ON WEEKENDS FOR LEISURE TRAVELS WITH THE FAMILY. IT CURRENTLY HAS APPROXIMATELY 33000 MILES. BATTERY IS FINE. I DIDN'T HAVE ANY ISSUES WITH IT UNTIL MAYBE IN THE LAST YEAR I'VE NOTICED IT WOULD TAKE TAKE LONGER TO START AFTER RELEASING THE BRAKES TO NOW IT ACTUALLY COMPLETELY STALLS WHILE AT A COMPLETE STOP IN TRAFFIC, STOP SIGN, STOP-LIGHT OR WHEN YOUR TURNING IN FRONT OF INCOMING TRAFFIC!! THIS HAS BEEN HAPPENING MORE OFTEN THAT I NOW TRY TO ALWAYS REMEMBER TO DISABLE THE STOP-START SYSTEM MANUALLY WHEN I INITIALLY START THE CAR. THIS IS VERY DANGEROUS SINCE THE CAR WOULD COMPLETELY SHUT DOWN IN THE MIDDLE OF THE FREEWAY DURING TRAFFIC, STOP LIGHTS AND STOP SIGNS AND STARTING THE CAR BACK UP REQUIRES SEVERAL TRIES. WHEN IT HAPPENS , THE CAR MAKES A POPPING SOUND LIKE IT WANTS TO START, THEN ALL THE DASHBOARD LIGHTS TURNS ON AND THEN THE RADIO TURNS OFF AND THE CAR COMPLETELY TURNS OFF!!.TRYING TO START THE CAR BACK UP IS NOT IMMEDIATE AND REQUIRES SEVERAL TRIES WHILE PEOPLE BEHIND US ARE HONKING THEIR HORNS LIKE CRAZY TO MAKE YOU MOVE. PLEASE MAKE SURE TO HAVE THIS ISSUE INVESTIGATED SINCE I NOTICED MANY PEOPLE ARE HAVING THE SAME ISSUES AS ME. THANK YOU FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257119September 21, 2019
ELECTRICAL SYSTEM, ENGINE
PREVIOUS COMPLAINT SUBMITTED 06/20/2019 COMPLAINT # 11221559 THIS IS THE 5TH TIME I HAVE TAKEN THE VEHICLE IN FOR THE SAME PROBLEM. CAR HAS ENGINE IDLE WHEN VEHICLE COMES TO HALT, BUT WHAT IT KEEPS DOING IS THE ENGINE COMPLETLY SHUTS DOWN AND GOS INTO PARK AND THEN THE ENGINE TURNS OFF. THIS HAS HAPPENED ON FREEWAYS.AND REGULAR STREETS. VEHICLE IS NOT SAFE. IN JUNE HONDA KEPT MY CAR FOR 5 DAYS AND UPDATED SOFTWARE SO THEY CAN SEE PROBLEM AS THEY CAN NOT RELPICATE. THIS CAR ONCE AGAIN IS NOT SAFE AND I FELL I WILL BE KILLED IN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256878September 20, 2019
ELECTRICAL SYSTEM
WHEN CAR COMES TO A STOP IN TRAFFIC, AT STOP SIGN OR STOP LIGHT THE ENGINE WILL COMPLETELY SHUT DOWN. IT DOES NOT RESTART BY STEPPING ON THE GAS. I NEED TO PUT THE CAR IN PARK AND PUSH RESTART. A MESSAGE SOME TIMES APPEARS ON THE DASH THAT THE COLLISION ASSIST HAS BEEN ACTIVATED EVEN THOUGH THERE IS NOTHING INFRONT OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256906September 20, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
FIRST A LOT OF DIFFERENT LIGHTS WERE COMING ON SAYING DIFFERENT STUFF WAS WRONG. SO HAD IT FIXED. THEY REPLACED THE SPRING HARNESS IN THE STEERING COLUMN. THEN NOT LONG AFTER THE BATTERY DIED REPLACED IT AND NOW THE BATTERY DIED AGAIN THEN ALL OF A SUDDEN THE KEYLESS REMOTE START PROBLEM LIGHT TURNED ON AND THE MITIGATION SYSTEM DOESN'T ALWAYS WORK IT JUST WORK THEN SOMETIMES DOESN'T WORK, THEIR IS NO LIGHT THAT COME ON TO TELL ME IT NOT WORKING I JUST KNOW BE I'M DRIVING AND MIGHT RAFT I DRIFT OVER A WHITE LINE AND NOTHING HAPPENS AND SOMETIMES IT WORK LET'S ME KNOW I'M GOING OVER THE WHITE LINE ALSO IF I'M COMING UP ON ANOTHER CAR TO FAST IT DOESN'T LET ME NO BY BEEPING AND SOMETIMES IT DOES AND THE CENTER TOUCH SCREEN DOESN'T WORK AT ALL AND THE AC/HEAT DOESN'T WORK EITHER. MY PILOT ONLY HAS 45,000 AND ABOUT 38,000 WHEN I FIRST STARTED HAVING THE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256920September 20, 2019
FUEL/PROPULSION SYSTEM
GAS TANK LEAKING IN GARAGE WHILE ENGINE OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256862September 20, 2019
UNKNOWN OR OTHER
I KEEP GETTING 'KEYLESS START SYSTEM PROBLEM' ERROR WHEN I PUSH START MY ENGINE. THE CAR STILL DRIVES BUT I AM WORRIED IT WILL NOT DETECT THE KEY AND STOP DRIVING ONE OF THESE DAYS WITHOUT WARNING OR ENGINE WON'T START WITHOUT ANY WARNING. I HAVE CHANGED BATTERY FOR MY KEY, IT DOES THIS TO BOTH OF MY CAR KEYS, AND IT DOESN'T HAPPEN ALL THE TIME BUT MORE THAN HALF OF THE TIME I START THE ENGINE. UPON INVESTIGATING ONLINE FORUMS, OTHERS HAVE THIS PROBLEM AND HAVE TRIED TO FIX IT BY GOING TO DEALERSHIP TO REPLACE INTERNAL UNITS, CHANGING CAR BATTERY, RESETTING THE INTERNAL UNIT, CHANGING THE PUSH START BUTTON, ETC., BUT THE PROBLEM COMES BACK. SO I AM HESITANT TO SPEND MONEY ON SOMETHING THAT WON'T BE FIXED. I MADE APPOINTMENT TO FIX IT DEALERSHIP AND THAT WHOLE DAY THE ERROR MESSAGE DID NOT POP UP, BUT THE VERY NEXT DAY IT CAME BACK. I HOPE THIS ISN'T SOME ELECTRICAL ISSUE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256111September 17, 2019
ELECTRICAL SYSTEM
THIS ISSUE HAS OCCURRED ABOUT A DOZEN TIMES OVER THE LAST FEW MONTHS, BUT I WILL SIMPLY DETAIL THE LATEST INCIDENT WHICH HAPPENED YESTERDAY. CAR WAS IN BUSY STOP-N-GO TRAFFIC. AUTO-IDLE START/STOP WAS ENABLED, AS IT IS EVERY TIME YOU START THE CAR. AFTER CAR WAS STOPPED FOR SEVERAL SECONDS, RELEASED THE BRAKE. RADIO CUT OUT, MADE A POPPING NOISE (AS IF IT WAS TRYING TO START BACK UP), BUT PILOT JUST STALLED. DASHBOARD LIT UP WITH ALL LIGHTS. HAD TO SWITCH THE GEAR TO <P>. THEN PRESS THE BRAKE AND PRESS THE START/STOP IGNITION BUTTON. HAD TO DO THIS SEVERAL TIMES BEFORE THE CAR WOULD ACTUALLY START. WAS ON A VERY BUSY 5-LANE HIGHWAY,IN THE FAR LEFT LANE. EXTREMELY DANGEROUS TO HAVE OUR PILOT DIE IN TRAFFIC LIKE THIS. WE DO NOT FEEL SAFE DRIVING THIS CAR, ESPECIALLY WITH OUR KIDS IN IT!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255719September 16, 2019
ELECTRICAL SYSTEM, ENGINE
OUR HONDA PILOT SHUTS DOWN WHILE BEING OPERATED, TYPICALLY WHILE ATTEMPTING TO RESUME DRIVING AFTER HAVING BEEN STOPPED AT INTERSECTIONS, MAKING TURNS, RED LIGHTS, ETC. ALL ELECTRICAL COMPONENTS BECOME UNRESPONSIVE, INCLUDING STARTER, SHIFT CONTROLLER, HAZARD LIGHTS, ETC. TYPICALLY TAKES TO 5 MINUTES TO RESTART, LEAVING US STRANDED IN TRAFFIC; AN INCREDIBLY DANGEROUS SITUATION. THIS HAS OCCURRED (5 TIMES SO FAR) WITH THE "AUTO ENGINE IDLE STOP" ENGAGED AND IS SUSPECT. 1ST ATTEMPT BY DEALER TO DIAGNOSE & REPAIR INVOLVED REPLACING THE BATTERY DESPITE TESTING "GOOD". SHUTDOWNS CONTINUED; THE LAST OCCURRED IN A 5-LANE HIGHWAY WITH MY WIFE AND 3-YEAR OLD CHILD ON BOARD. 2ND ATTEMPT TO DIAGNOSE & REPAIR, TOOK 4 WEEKS AND A SUGGESTED REPAIR OF REPLACING THE BATTERY (PREVIOUS BATTERY LESS THAN A YEAR OLD) AND A NEW STARTER @ $1,600; EVEN THOUGH THE TECHNICIAN STATED BOTH WERE "GOOD". CONVERSATIONS WITH THE DEALERSHIP/TECHNICIANS ACKNOWLEDGE THE SUSPECTED PROBLEM ELECTRICAL/COMPUTER BASED BUT THE ON-BOARD COMPUTER DOES NOT RECORD THESE EVENTS. THE DEALERSHIP/TECHNICIANS STATE THEY REPORTED AND RESEARCHED THIS ISSUE VIA THEIR IN-HOUSE TECH SITE BUT WE WERE TOLD THIS ISSUE IS UNKNOWN AND ISOLATED TO OUR CAR. OUR SOLUTION BEING A MUTUALLY ACKNOWLEDGE, UNNECESSARY REPAIR. I DEBATED THEIR $1,600 "SOLUTION" AND QUESTIONED WARRANTY COVERAGE AND WAS INFORMED IF NOT DONE, WOULD BE RECORDED AS "CUSTOMER REFUSES REPAIR". WHEN I ASKED IF THE $1,600 WOULD BE REFUNDED WHEN THE ISSUE RESUMED (SINCE WELL AGREED THE SUGGESTED REPAIR WAS NOT THE SOLUTION), I WAS INFORMED "NO". WE HAVE NOT DONE THE REPAIR. A SIMPLE INTERNET SEARCH SHOWS THIS IS NOT AN ISOLATED PROBLEM AS WE WERE TOLD AND IS EVEN RECORDED HERE ON THE NHTSA WEBSITE NUMEROUS TIMES, VERBATIM TO OUR EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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