Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11269866October 21, 2019
ELECTRICAL SYSTEM, ENGINE
VEHICLE CONTINUES TO COMPLETELY SHUT DOWN (ENGINE COMPLETELY TURNING OFF, ALL LIGHTS TURNING ON IN CONSOLE, REQUIRING VEHICLE TO BE PLACED IN PARK AND THEN IGNITION BUTTON PRESSED TO RESTART ENGINE.) WHEN STOPPING AT A REDLIGHT. CONTINUES TO GET WORSE AND MORE FREQUENT. TOOK TO DEALER AND THEY SAY NOTHING IS WRONG. PLEASE FIX THIS! MY FAMILIES SAFETY IS TOP CONCERN@
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269554October 19, 2019
ELECTRICAL SYSTEM
'KEYLESS START SYSTEM PROBLEM' ERROR HAPPENS INTERMITTENTLY. THIS HAS BEEN HAPPENING FOR A NUMBER OF WEEKS. BASED ON SEARCHING THIS PROBLEM ONLINE IT APPEARS TO BE A PROBLEM WITH MOST KEYLESS START PILOTS AROUND 30-50K MILES. WE HAD ONE INSTANCE WHERE IT TOOK A FEW TRIES TO GET THE CAR STARTED. VERY DISAPPOINTED THAT THIS HASN'T BEEN RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269345October 18, 2019
UNKNOWN OR OTHER
"KEYLESS STARTER SYSTEM PROBLEM" LIGHT COMES AND GOES. THE DEALER CAN'T PROVIDE THE SOLUTION. ALSO, THIS CAUSES THE WALK AWAY AUTO-LOCK FEATURE DOESN'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269448October 18, 2019
POWER TRAIN
THE VEHICLE WAS HAVING SPORADIC SURGES OF ACCELERATION WHILE DRIVING AT SPEEDS OF 20 TO 50 MPH ON CITY STREETS AND WHILE CLIMBING GRADUAL HILLS ON THE HIGHWAY AT 65 TO 70 MPH. BROUGHT IT TO THE DEALERSHIP AND THEY PERFORMED A SOFTWARE UPDATE TO THE TRANSMISSION AND FLUSHED THE TRANSMISSION FLUID. NOTES FROM THE DEALERSHIP SAY IT WAS CAUSED BY FLUID DETERIORATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269169October 17, 2019
FUEL/PROPULSION SYSTEM
EMISSIONS SYSTEM PROBLEM LIGHT APPEARS. MANY OTHER WARNING LIGHTS COME ON AS WELL. THEN THE ENGINE LIGHT STARTS TO BLINK. THE CAR STARTS TO SHAKE AND SPUTTERED AND WILL NOT ACCELERATE. THE CAR MANUAL STATES TO IMMEDIATELY PULL OVER AND LET ENGINE SIT FOR 10 MINUTES, THEN DRIVE IMMEDIATELY TO DEALER. THIS HAS HAPPENED WHEN PULLING OUR BOAT AND WE WERE UNABLE TO PULL OVER SAFELY. THIS POSES A RISK OF FIRE. IT HAS ALSO OCCURRED WHEN I AM NOT IN A SAFE NEIGHBORHOOD TO PULL OVER. THE FIRST FEW TIMES, THE DEALER WAS NOT OPEN WHEN IT WAS OCCURRING. NOW THE DEALER HAS INSPECTED IT. THEY RETRIEVED MISFIRE DTC'S AND P219A CODE. FOUND FUEL INJECTORS ARE CAUSE OF DTC. HONDA ISSUED A HONDA SERVIE BULLETIN FOR THIS ISSUE TSB A18-025. THEY ALSO REDESIGNED THE FUEL INJECTORS AND ARE NO LONGER USING THE OLD ONES. MANY VEHICLES ARE EFFECTED BY THIS ISSUE. THEY WANT $1500 FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269241October 17, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING 25 MPH, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE VEHICLE JERKED FORWARD FORCEFULLY AND MADE AN ABNORMAL NOISE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED THREE TIMES WITHIN TWO MILES. THE VEHICLE WAS TAKEN TO HOWDY HONDA (LOCATED AT 5519 E BEN WHITE BLVD, AUSTIN, TX 78741, (512) 686-1544), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269264October 17, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHILE STOPPED AT A TRAFFIC LIGHT THE CAR PUT ITSELF INTO PARK WITHOUT MY (THE DRIVER) KNOWLEDGE. WHEN THE LIGHT TURNED GREEN I ATTEMPTED TO ACCELERATE HOWEVER THE CAR WAS IN PARK. I ATTEMPTED TO SHIFT THE CAR INTO DRIVE AND IT WOULD NOT DO SO. I HAD TO TURN THE CAR OFF AND THEN BACK ON IN ORDER TO PLACE THE CAR INTO DRIVE AND PROCEED THROUGH THE INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268640October 15, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING APPROXIMATELY 40 MPH OR LESS, THE VEHICLE JERKED. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE GEAR SHIFTED INTO A DIFFERENT GEAR, ESPECIALLY ON AN INCLINE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT CALLED HONDA OF CONCORD AT 704-774-4538 (LOCATED AT 7650 BRUTON SMITH BLVD, CONCORD, NC 28027) AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268638October 15, 2019
POWER TRAIN
JERKING WHEN ACCELERATING (USUALLY HAPPENS AT SPEEDS BETWEEN 30MPH AND 50MPH) OR HEADING UP A HILL AT LOW SPEEDS ON CITY STREETS AND HIGHWAYS. IT HAPPENS WHILE DRIVING STRAIGHT AND TURNING IN CURVES. THE TAC WILL JUMP WHEN THIS IS OCCURRING. I HAVE BEEN TOLD THERE IS AN ISSUE WITH THE TRANSMISSION IN THIS MODEL YEAR (THE TRANSMISSION FLUID DETERIORATES QUICKER THAN IT'S SUPPOSED TO). I'VE ONLY HAD THIS CAR FOR 18 MONTHS SO NOW I'M WORRIED ABOUT THE TRANSMISSION AND WHAT DAMAGE IF ANY THIS ISSUE HAS CAUSED AND IF I WILL CONTINUE TO HAVE TROUBLE WITH THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268673October 15, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING 30 TO 50 MPH, THE VEHICLE HESITATED TO ACCELERATE AND JERKED. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268110October 12, 2019
ENGINE
KEYLESS START SYSTEM PROBLEM LIGHT ON. NOT SURE EXACTLY WHAT IT MEANS OR WHAT TRIGGERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267980October 11, 2019
ELECTRICAL SYSTEM, ENGINE
MY 2016 HONDA ELITE PILOT RANDOMLY SHUT OFF WHILE DRIVING ON THE FREEWAY. I HAD THE ENGINE IDLE STOP FEATURE TURNED OFF WHILE DRIVING AND THE VEHICLE STALLED, THE DASHBOARD WARNING LIGHTS TURNED ON AND THE VEHICLE TURNED OFF COMPLETELY. THE DASH SAID TO PUT THE CAR IN PARK AND HIT THE IGNITION BUTTON WHICH I HAD TO DO SEVERAL TIMES BEFORE THE VEHICLE TURNED ON ALL WHILE IN RUSH HOUR TRAFFIC, I HAVE APPROXIMATELY 39,000 MILES ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267654October 10, 2019
ELECTRICAL SYSTEM
I OWN A 2016 PILOT AWD TOURING WITH LESS THAN 26K MILES. I AM GETTING THE REMOTE KEYLESS START PROBLEM AS WELL AS ON MULTIPLE OCCASIONS THE CAR WILL NOT LOCK ONCE OUTSIDE THE CAR. I HAVE REPLACED THE KEY FOB'S BATTERIES AND HAVE SEEN MULTIPLE OWNERS OF 2016 PILOTS HAVE BEEN HAVING THE KEYLESS START PROBLEM WITH NO DEFINITIVE ANSWER AS TO WHY THIS IS OCCURRING. SUPPOSED FIXES RANGE FROM REPLACING START BUTTON, REPLACING SENSORS, UNIT RECEIVERS, PRESSING BRAKES, RESETTING SYSTEM ETC... HONDA NEEDS TO TAKE ACCOUNTABILITY AND FIND OUT WHAT'S GOING ON BECAUSE THE AVERAGE CONSUMER DOES NOT HAVE THE TIME AND MONEY TO INVEST IN A VEHICLE THAT SHOULD NOT HAVE THE ISSUES IT IS HAVING AFTER ONLY 25K MILES AS WELL AS ONLY BEING 3 YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267727October 10, 2019
FUEL/PROPULSION SYSTEM
I PURCHASED THE CAR AT AROUND 43,000 AND FIRST 'EMISSION SYSTEM PROBLEM' LIGHT APPEARED IN THE CAR DASH AROUND 46,500 MILES. I GOT AN APPOINTMENT FROM MY HONDA DEALERSHIP FOR DIAGNOSIS, BUT BY THE TIME I BROUGHT IT, THE LIGHT HAD GONE OFF. THEY READ THE DIAGNOSTIC CODE AND UPDATED SOFTWARE PART OF TSB #17-036. AFTER COUPLE HUNDRED MILES, LIGHT KEPT COMING ON-OFF AND EVERY TIME I GOT APPOINTMENT IT DISAPPEARED AND I CANCELLED THE APPOINTMENT. FINALLY I DECIDED TO TAKE IT TO THE DEALERSHIP AT 58.500 MILES EVEN IF THERE IS NO LIGHT IN THE DASHBOARD. THEY READ THE SAME SOFTWARE CODE BUT THEY RUN DIAGNOSIS AND FINALLY FOUND ISSUE WITH INJECTORS. THEY TOLD ME THAT INJECTORS NEED TO BE REPLACED. I REACHED TO AMERICAN HONDA AND MADE THEM AWARE OF MY PROBLEM. AFTER WAITING NEARLY 1-WEEK, HONDA DEALER REACHED ME AND SAID AMERICAN HONDA IS NOT ACCEPTING RESPONSIBILITY FOR THIS ISSUE SINCE IT IS CONSIDER AS PART OF 3 YEARS/36.000 MILES WARRANTY. THEY WERE ABLE TO FIND INJECTOR ISSUE AFTER RUNNING DIAGNOSIS FOR 3-4 HOURS AND THERE IS NO EVIDENCE SHOWING THIS ISSUE IS USER RELATED. AMERICAN HONDA ISSUED SERVICE BULLETIN FOR THIS ISSUE(TSB #18-025) WHICH SHOWS THIS IS A VERY COMMON ISSUE FOR PILOT MODELS AND I'M WONDERING IF THERE IS ANY PRODUCTION/DESIGN PROBLEM AND MIGHT NEED A RECALL FOR FUTURE RISKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266988October 8, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE KEYLESS START SYSTEM ERROR MESSAGE DISPLAYED WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 38,109.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266795October 7, 2019
ELECTRICAL SYSTEM
WHEN GOING TO START THE VEHICLE, CONTINUALLY GET "KEYLESS START PROBLEM". HAVE BEEN TO THE DEALER 3 TIMES WHERE THEY SAY THEY CANNOT FIND ANY ERRORS LOGGED. I EVEN HAVE PICTURES OF IT. SOMETIMES THE CAR WON'T EVEN START AT ALL. WE AT ONE TIME HAD TO HAVE IT TOWED AFTER TRYING TO START IT FOR 30 MINUTES. GOT A NEW BATTER AND PROBLEM STILL EXISTS. HAVE REPLACED BATTERIES IN BOTH KEY FOBS. BEEN TO 2 OTHER MECHANICS AND NO ONE HAS ANY IDEA WHAT THE ISSUE IS. THE CAR IS ALWAYS AT REST AND STITTING WHEN THIS HAPPENS. THE WARNINIG LIGHT WON'T GO OFF UNTIL AFTER THE CAR IS TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266134October 4, 2019
ELECTRICAL SYSTEM
KEYLESS START SYSTEM ERROR THIS STARTED APPEARING AFTER THE CAR WAS TURNED OFF BUT THE ACCESSORY SYSTEM DID NOT TURN OFF. I TRIED STARTING AND TURNING IT OFF MULTIPLE TIMES AND THE ACCESSORY SYSTEM WOULD NOT SHUT DOWN. AFTER REVERSING THE CAR AND THEN DRIVING FORWARD AND RETURNING TO PARK, THE SYSTEM DID TURN OFF BUT THE ERROR WARNING PERSISTED FOR SEVERAL DAYS DESPITE THE CAR FUNCTIONING PROPERLY. THE WARNING WENT AWAY AND RETURNED A FEW DAYS LATER AND I HAVE ALSO HAD KEY NOT DETECTED MESSAGES DESPITE REPLACING THE BATTERY IN THE FOB. AT THE DEALERSHIP, I AM BEING TOLD THIS IS A COMMON PROBLEM WITH 2016 PILOT MODELS, BUT NO RECALL HAS BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265554October 2, 2019
ELECTRICAL SYSTEM
DISPLAY SHOWS REMOTE START SYSTEM PROBLEM, SEEMS LIKE A LOT OF PEOPLE HAVE THE SAME ISSUE, ACCORDING TO THE INTERNET. MOST SAY IT'S THE START/STOP SWITCH IN THE DASH. SO FAR IT DOES NOT SEEM TO EFFECT THE OPERATION OF THE CAR JUST ALWAYS KEEPS THE LIGHT ON SHOWING ENGINE PROBLEM. COMES ON AFTER THE CAR IS STARTED AND HAS BEEN SINCE APPROXIMATELY 1/19/2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265626October 2, 2019
FUEL/PROPULSION SYSTEM
WARNING LIGHT: EMISSION SYSTEMS PROBLEM I PURCHASED THE CAR AT AROUND 56,000 MILES FROM A NON-HONDA DEALERSHIP. THIS LIGHT FIRST APPEARED AROUND 58,000 MILES WHEN I TURNED THE CAR ON IN MY DRIVEWAY TO GO TO WORK. I CALLED MY LOCAL MECHANIC (I.E NOT A HONDA DEALERSHIP) TO ASK TO BRING IT IN FOR DIAGNOSIS, BUT BY THE TIME I BROUGHT IT IN ABOUT 3 DAYS LATER, THE LIGHT HAD GONE OFF. MY MECHANIC READ THE DIAGNOSTIC CODE P0430. PER TSB #17-036, THIS CODE MEANT I NEEDED TO UPDATE PCM SOFTWARE, AND HE TOLD ME TO TALK IT TO A HONDA DEALERSHIP. FROM THIS POINT UNTIL I TOOK IT TO THE HONDA DEALERSHIP, THE WARNING CONTINUED TO GO ON AND OFF FOR DAYS AT A TIME. I WENT TO THE DEALERSHIP ON 6/8/19 AND THE CAR WAS AT 59,184 MILES. I TOLD THE SERVICE ADVISOR WHAT I HAD DONE SO FAR. AFTER DIAGNOSIS, HE INFORMED ME THAT THE PCM SOFTWARE HAD ALREADY BEEN UPDATED BY THE PREVIOUS OWNER, AND THAT THEY FOUND CODE P0430 B2 CAT FAULT, INDICATING THE NEED FOR A NEW CATALYTIC CONVERTER. THIS FELL UNDER THE EMISSIONS WARRANTY AND IT WAS REPLACED A NOT COST TO ME. SHORTLY THEREAFTER, THE WARNING LIGHT PATTERN OCCURRED AGAIN, COMING ON AND OFF SPORADICALLY. I WAITED A WHILE BEFORE TAKING IT BACK TO THE DEALERSHIP, BUT TOOK IT THERE ON 9/21/19 WITH 64,788 MILES. THIS TIME, THE DIAGNOSIS WAS CODES P0430 AND P219B, WHICH IS EXPLAINED IS TSB #18-025, AND I WAS INFORMED I WOULD NEED NEW FUEL INJECTORS, WHICH WOULD NOT BE COVERED UNDER ANY REMAINING WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265769October 2, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
2016 PILOT DOES AT RED LIGHTS WHEN IT GOES INTO HYBRID/IDLE MODE. CAR TAKES SEVERAL MINUTES TO RESTART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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