Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11301894January 26, 2020
ELECTRICAL SYSTEM
KEYLESS START SYSTEM PROBLEM BEING DISPLAYED. STILL ABLE TO START VEHICLE, UNKNOWN HOW MUCH LONGER OR WHAT IF ANY FEATURES CAN AND WILL BE DISABLED. SEVERAL OTHER OWNERS ARE COMPLAINING ABOUT THE SAME EXACT ISSUE. SEEMS TO BE RELATED TO DEFECTIVE START/STOP SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301589January 24, 2020
SEAT BELTS
DRIVER'S SEAT BELT DOES NOT WORK PROPERLY. IT IS AT LEAST 10 INCHES SHORTER THAT ALL OTHER SEAT BELTS IN THE VEHICLE. THIS MAKES IT IMPOSSIBLE TO LOOK AROUND AND SEE CLEARLY WHEN BACKING, TURNING, AND MERGING. ALSO, THERE IS NOT AN ELR WITH THIS BELT. THIS SEEMS LIKE A HUGE SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301743January 24, 2020
UNKNOWN OR OTHER
SUDDENLY RECEIVING A 'KEYLESS START SYSTEM PROBLEM' ERROR MESSAGE. I HAD PARKED ON A NEIGHBORHOOD STREET IN 70 DEGREE WEATHER AT SUNSET AND THE NEXT TIME I GOT INTO MY CAR, THERE WAS THE ERROR MESSAGE WHEN I TURNED IT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300755January 21, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE RPM INCREASED TO HIGH AND VEHICLE ACCELERATED SPONTANEOUSLY. THE VEHICLE WENT INTO LIMP MODE. ADDITIONALLY, THE VEHICLE SHIFTED ROUGHLY FROM FIRST TO SECOND AND THIRD TO FOURTH GEARS. THE EMISSION, TRANSMISSION, LANE ASSIST, TOWING AND POWER STEERING WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO HOLM AUTOMOTIVE CENTER (2005 N BUCKEYE AVE, ABILENE, KS 67410 (785) 263-4000) WHERE THE CODES WERE RESET BUT NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO LITTLE APPLE TOYOTA (3002, 2828 AMHERST AVE A, MANHATTAN, KS 66502(785) 539-7441) WHERE IT WAS INFORMED THAT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299470January 15, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
WE HAVE HAD SEVERAL ISSUES BUT THE MOST PRESSING IS THAT THE CAR WILL SUDDENLY STOP RESPONDING UNDER ACCELERATION. THIS HAS HAPPENED 3 TIMES ONCE VERY NEARLY CAUSED A VERY BAD ACCIDENT WITH A BIG RIG WHILST WE WERE ENTERING A FREEWAY. THE CAR WILL SUDDENLY NOT RESPOND TO THROTTLE THE GAUGES SEEM TO RESET AND THEN THE CAR WILL GO. SIMILAR TO HOW THE AUTO STOP IDLE FUNCTION WORKS EXCEPT WE WERE NOT STOPPED WE WERE UNDER ACCELERATION. WE HAVE ALSO HAD SEVERAL INSTANCES WHERE THE VEHICLE WILL NOT START AFTER THE IDLE STOP HAS ACTIVATED AT A TRAFFIC LIGHT FORCING US TO TURN OFF THE VEHICLE AND THEN RESTART IT. WE HAVE TAKE THE CAR TO THE DEALER SEVERAL TIMES BUT THEY HAVE BEEN UNABLE TO RECREATE THE ISSUE AND ASSURE US THAT THERE IS NOTHING WRONG WITH THE VEHICLE... BEYOND THE PROBLEMS LISTED ABOVE THE CAR FREQUENTLY HAS ELECTRICAL SAFETY ISSUES WITH THE AUTO BRAKE AND COLLISION DETECTION, I CANT EVEN COUNT THE NUMBER OF TIMES THAT THE CAR HAS SUDDENLY BRAKED OUT OF NO WHERE, NO OBSTACLES OR ANYTHING TO TRIGGER IT, JUST DECIDES WE NEED TO BRAKE. THESE "SAFETY FEATURES" SHOULD REALLY BE REVIEWED AND TESTED BETTER BEFORE BEING PUT INTO A PRODUCTION VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299501January 15, 2020
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
ON JANUARY 13TH, I LEFT MY HOME TO PICK UP MY SON, JULIAN, 3 YEARS OLD, AT PRESCHOOL. HIS PRESCHOOL IS APPROXIMATELY 3 MILES FROM OUR HOME. I PICKED HIM UP, AND DROVE THE SAME DISTANCE BACK TO OUR HOUSE, ARRIVING HOME AROUND 4:45PM. I HAD NO UNUSUAL WARNING NOTIFICATIONS OR ANY UNUSUAL EXPERIENCE DRIVING TO AND FROM THE PRESCHOOL. I PARKED THE CAR IN OUR DRIVEWAY. JULIAN AND I EXITED THE VEHICLE, AND WALKED TO OUR FRONT DOOR. AS WE APPROACHED THE FRONT DOOR I SMELLED SMOKE, AND LOOKED BACK AT THE CAR. I NOTICED A SMALL FLICKER IN THE PASSENGER SIDE LOWER HEADLIGHT. UPON CLOSER LOOK, I REALIZED THIS WAS IN FACT A FLAME. JULIAN AND I LEFT OUR BAGS ON THE PORCH, STEPPED OFF OF OUR FRONT PORCH, AND MOVED AWAY FROM THE HOUSE AND CAR, AND CALLED 911. AS WE WAITED FOR THE FIRE DEPARTMENT, WE WATCHED THIS SMALL FLAME GROW TO FULL FLAMES, ENGULFING THE ENGINE, FRONT HOOD, AND FRONT OF THE CAR. THE POLICE AND FIRE DEPARTMENT ARRIVED, AND PUT OUT THE FIRE. THE CAR WAS TOWED OUT OF OUR DRIVEWAY. A POLICE REPORT WAS FILED WITH THE MONTCLAIR POLICE DEPT. OFFICER ANTHONY SWAN #232 PATROL DIVISION MONTCLAIR POLICE HEADQUARTERS, 647 BLOOMFIELD AVE., MONTCLAIR NJ 07042 [email protected] REPORT # 20-005325 I THEN CALLED OUR INSURANCE PROVIDER, USAA, FOLLOWING THE INCIDENT. THEY HAVE TAKEN THE CAR INTO THEIR POSSESSION AND INITIATED AN ORIGIN & CAUSE INVESTIGATION. WE PURCHASED THE CAR NEW. WE HAVE NOT BEEN IN A COLLISION. THE CAR HAS BEEN SERVICED TWICE ANNUALLY. IT WAS SERVICED LAST WEEK. IT HAS ~30,000 MILES ON IT. THE DEALER THAT SOLD US THE CAR, PAUL MILLER HONDA, IN NJ, HAS BEEN UNRESPONSIVE, TELLING US TO REACH OUT THE THE NATIONAL HONDA OFFICE. I HAVE FILED A CASE WITH HONDA, AND HAVE BEEN TOLD SOMEONE WILL REACH OUT TO ME. THAT HAS NOT HAPPENED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11299103January 13, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING MY 2016 EXL HONDA PILOT AWD, IT BEGAN DISPLAYING MULTIPLE CODES SUCH AS HILL START ASSIST, ROAD DEPARTURE, EMISSIONS SYSTEM, POWER STEERING, AND, TSA. I TOOK IT RIGHT AWAY TO A NEARBY AUTO ZONE AND THE CODE THEY GAVE ME WAS P0304 CYLINDER MISFIRE. WHEN I TOOK IT TO HENDRICK HONDA THE CODES WERE NO LONGER FLASHING. BUT THEY RAN THE DIAGNOSTIC AND PERFORMED REGULAR MAINTENANCE ON THE CAR AND I INFORMED THAT THEIR WAS A $1,500 REPAIR CHARGE FOR FUEL INJECTORS. AFTER RESEARCHING THIS PROBLEM I FOUND OUT THAT THEIR WAS SERVICE BULLETIN 18-025. THIS SERVICE STATES THAT THE PROBABLE CAUSE IS DEBRIS FROM THE HIGH PRESSURE PUMP OR THE FUEL INCEPTOR MACHINING PROCESS CAN CAUSE INTERVAL WEAR OR CLOGGING INSIDE THE INJECTOR WHICH REQUIRES REPLACEMENT OF THE FUEL INJECTORS. THIS IS A BIG SAFETY CONCERN FOR ME AND MY FAMILY. A FAILING FUEL INJECTOR COULD LEAVE US STRANDED OR STALL OUT ON A HIGHWAY. IN ADDITION, IT LOWERS GAS MILEAGE, INCREASES EMISSIONS, AND CAN LEAD TO A HOST OF OTHER DANGEROUS FAILURES IN YOUR VEHICLE. IT IS MY HOPE THAT HONDA WILL BE REQUIRED TO ISSUE A RECALL FOR THEIR FAULTY FUEL INJECTORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298650January 12, 2020
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, STEERING
MULTIPLE WARNING LIGHTS ON THE DASH, CHECK ENGINE LIGHT IS ON INCLUDING ROAD DEPARTURE MITIGATION WARNING, TRAILER STABILITY ASSIST WARNING, HILL START ASSIST WARNING, VEHICLE STABILITY ASSIST WARNING, EMISSIONS SYSTEM CONTROL WARNING, ALL WHEEL DRIVE SYSTEM WARNING, POWER STEERING WARNING AND ACC WARNING WHERE ALL CAME UP AT THE SAME TIME WITH A SUDDEN JERK AND CAR CANNOT GO BEYOND 20 MI/HR WHILE I WAS DRIVING IN THE HIGHWAY THAT ALMOST GOT ME INTO AN ACCIDENT WITH AN INDIVIDUAL ON THE REAR ALMOST BUMPED ME. NOW I'M AFRAID TO DRIVE IT. I ACTUALLY GOT THE ATTENTION OF MY DEALER (NORRIS HONDA) WHEN THE JERKING STARTED AT THE MILEAGE OF 34,100 MILES AND HAPPENED SEVERAL TIMES BUT WITH NO WARNING LIGHT COMING ON. THEY DID A TEST DRIVE AND IT SO HAPPENED THAT IT DIDN'T HAPPEN WHEN THEY TESTED IT AND NO CHECK ENGINE LIGHT ON. THEY TOLD ME THAT THEY HAVE HAD SEVERAL INCIDENCE OF THE SAME PROBLEM WITH OTHER CUSTOMERS WITH HONDA PILOT 2016 AND 2017 AND IS A COMMON ISSUE AND ENDED UP HAVING TO CHANGE THE FUEL INJECTORS AND HAVE SOLVED THEIR PROBLEM. THE PROBLEM THOUGH IS, MY CAR IS ONLY 3YRS OLD AND HAVING ALL THESE PROBLEMS NOW AND THEY CHARGE $1800.00 TO CHANGE THE INJECTORS, WHICH I THINK IS WAY TOO MUCH FOR A FAIRLY NEW CAR WITH DEALER BEING AWARE OF THE FIRST JERKING PROBLEMS BEFORE THE WARRANTY ENDED. I HAVE BEEN HAVING ALL HONDA CARS SINCE I STARTED HAVING A CAR BECAUSE OF ITS RELIABILITY AND PERFORMANCE AND NOW THIS HAPPENED. IT HAS BEEN A VERY COMMON PROBLEM BUT NO RECALL HAS BEEN MADE. I HOPE THAT THERE WILL BE NO ACCIDENTS WITH ONE LOSING LIFE BEFORE A RECALL IS MADE. I HOPE YOU CAN HELP ME OUT WITH THIS, THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298392January 10, 2020
ELECTRICAL SYSTEM
RECEIVED "KEYLESS START SYSTEM PROBLEM" ON THE DASH AT 61K MILES. TOOK TO DEALERSHIP AND HAD TO RUN ALL KINDS OF DIAGNOSTICS TO LOCATE ISSUE. TECH SAID THAT THEY HAD TO KEEP CHECKING HARNESSES AND OTHER CONTROLS BECAUSE OF ORIGINAL CODE. IT SEEMS TO BE TIED BACK TO THE CONTROL SWITCH WHICH MANY OTHER PILOTS OF THE SAME YEAR HAVE HAD. TALKED TO HONDA SUPPORT AND WAS TOLD TO JUST FOLLOW DEALERSHIP INSTRUCTIONS ON HOW TO REPAIR. THIS SEEMS TO BE A COMMON THEME AND WHY HAS A RECALL NOT BEEN ISSUED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298219January 9, 2020
ELECTRICAL SYSTEM
I HAVE A 2016 HONDA PILOT TOURING. 6 MONTHS AGO, THE AUTO IDLE STOP FEATURE BEGAN TO MALFUNCTION. THERE ARE TIMES WHEN THE CAR WILL NOT RESTART AFTER THE AUTO IDLE STOP ENGAGES. I HAVE TO QUICKLY FIGURE OUT HOW TO GET THE CAR STARTED AGAIN WHILE TRAFFIC IS DODGING ME ON THE FREEWAY. THIS HAS HAPPENED MORE THAN HALF A DOZEN TIMES. THE ONLY REASON IT HAS NOT HAPPENED MORE IS BECAUSE I TURN THE 'FEATURE' OFF AS OFTEN AS I REMEMBER. I WOULD LIKE A RECALL TO PERMANENTLY DISABLE AUTO IDLE STOP. THE FEATURE IS DANGEROUS. WILL SOMEONE HAVE TO DIE IN AN ACCIDENT BEFORE HONDA AND THE NHTSA DOES SOMETHING ABOUT THIS PROBLEM? THERE ARE MANY REPORTED CASES OF THIS HAPPENING AND HONDA IS UNABLE TO FIX IT. SEE THIS THREAD FOR MANY MORE CASES: HTTPS://WWW.PILOTEERS.ORG/THREADS/ELITE-SHUTS-OFF-AT-STOP-LIGHT.157005/ PLEASE FORCE HONDA TO DO SOMETHING ABOUT AUTO IDLE STOP!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297700January 7, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED WHILE DRIVING AT 30 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED IN RESPONSE. THE CONTACT STATED THAT AT SPEEDS OVER 50 MPH, THE FAILURE WAS NOT EXPERIENCED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND PERSISTED FOR A DAY BUT THE ISSUE SEEMED TO RESOLVE ITSELF. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297476January 6, 2020
FUEL/PROPULSION SYSTEM
THE FUEL INJECTORS HAVE TO BE REPLACED EVERY 30 TO 40K MILES IN THIS VEHICLE. HONDA IS AWARE OF THE ISSUE AND HAS NO FIX OTHER THAN TO REINSTALL THE SAME BAD INJECTORS SO THE PROBLEM HAS HAPPENED 2 TIMES ON MY VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296929January 3, 2020
ELECTRICAL SYSTEM
KEYLESS START SYSTEM PROBLEM MESSAGE ON DASH. WASN'T ABLE TO START VEHICLE FOR 5 MINUTES. ONCE STARTED WAS NOT ABLE TO STOP ENGINE. THIS SEEMS TO BE A RECURRING PROBLEM WITH 2016 HONDA PILOT. THIS COULD BE A DANGEROUS ISSUE UNDER CIRCUMSTANCES WHERE CAR WILL NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296622January 2, 2020
POWER TRAIN
HONDA PILOT 2016 JERKS WHEN ACCELERATING THAT CAUSES THE TRANSMISSION FLUID TO BURN SO IT REQUIRES MULTIPLE TRANSMISSION FLUID FLUSHES FROM THE BURNT OIL. IT IS A SAFETY CONCERN WHEN ACCELERATING TO PASS OTHER VEHICLES AND SOMETHING HONDA SHOULD BE FIXING SO THEIR CARS DON'T KEEP OVERHEATING FLEQUENTLY AND DESTROYING THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292474January 1, 2020
ELECTRICAL SYSTEM
KEYLESS START ERROR MESSAGE PERSISTS UPON STARTING THE VEHICLE DESPITE KEYLESS REMOTE (FOR THE MOMENT) STILL WORKING. MESSAGE STAYS ON WHILE VEHICLE IS BEING DRIVEN. MULTIPLE DRIVERS OF SAME MODEL OF PILOT REPORT SAME PROBLEM STARTING BETWEEN 35-40K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292495January 1, 2020
ELECTRICAL SYSTEM
THE CAR'S IDLE STOP IS NOT WORKING PROPERLY. THE RADIO CONSISTENTLY DROPS OUT AND HEADLIGHTS FLICKER WHEN RELEASING THE BRAKE TO START THE CAR AFTER IDLE STOP WAS ENGAGED. MULTIPLE TIMES THE CAR HAS NOW FAILED TO START AND APPEARS TO STALL OUT, AND MAKES ME SHUTOFF THE WHOLE CAR AND RESTART IT. THIS IS A SAFETY ISSUE AS SOME PEOPLE DO NOT REALIZE AND MIGHT REAR END ME. I HAVE TAKEN IT TO MY LOCAL DEALER, BEEN TOLD THEY CANNOT REPLICATE IT INITIALLY, TO THEM VALIDATING THE ISSUE AND WANTING ME TO BRING IT BACK. I DON'T HAVE CONFIDENCE IN THEM FIXING THE ISSUE AT THIS POINT AS THEY DO NOT HAVE FAMILIARITY WITH IT, YET I SEE MANY COMPLAINTS ABOUT IT ONLINE. I FEEL THIS PROBLEM IS MORE WIDESPREAD THAN HONDA IS COMMUNICATING AND THE CAR HAS A FAULT IN THE AUTO IDLE STOP DESIGN THAT THEY ARE NOT RESOLVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292247December 31, 2019
POWER TRAIN, UNKNOWN OR OTHER
FOR THE PAST 2 MONTHS MY CAR SOMETIMES SAYS KEY REMOTE PROBLEM WHEN I PUSH THE BUTTON TO START IT. I HAVE 46000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292303December 31, 2019
POWER TRAIN
1. KEYLESS START SYSTEM PROBLEM ERROR WARNING 2. TRANSMISSION OR THROTTLE ISSUE: JERKY OR CHOPPY ACCELERATION WHEN AT LOW OR MODERATE ACCELERATION BETWEEN SPEEDS OF 20 TO 50 MPH OR DURING CRUISING AT SPEEDS OF 20 TO 50 MPH. BROUGHT IT TO DEALERSHIP 3 TIMES FOR ISSUE, FIRST TWO TIMES UNDER WARRANTY, AT WHAT TIME THE SOFTWARE FOR THE TRANSMISSION WAS UPDATED WHICH RECTIFIED ISSUE FOR 3 MONTHS. THE THIRD TIME, SOFTWARE WAS AGAIN UPDATED BUT WITHOUT IMPROVEMENT OF THE ISSUE. TO MAKE MATTERS WORSE WARRANTY ON POWERTRAIN LAPSED BETWEEN SECOND AND THIRD REQUEST FOR REPAIR AND ISSUE IS NOT BEING TREATED AS A CONTINUATION OF A KNOWN PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292100December 30, 2019
UNKNOWN OR OTHER
AN ERROR STATING "KEYLESS START SYSTEM PROBLEM" APPEARED ON MY DASHBOARD. I ALSO NOTED THE CAR WAS ACCELERATING ROUGHLY WHEN IT SHIFTED INTO HIGHER GEARS. A SECOND ERROR MESSAGE AND THE ENGINE LIGHT CAME ON, STATING "EMMISIONS SYSTEM PROBLEM" MY MECHANIC FOLLOWED THE HONDA TROUBLESHOOT RECOMMENDATION INSTRUCTION SHEET, AND REMOVED THE DIAGNOSTIC CODE, BUT TWO DAYS LATER THE ERRORS REAPPEARED. UPON TAKING THE CAR TO HONDA'S SERVICE CENTER, I WAS TOLD THE FUEL EMMISION PROBLEM CAN BE FIXED AND IS COVERED UNDER OUR WARRANTY, BUT THE KEYLESS START SYSTEM PROBLEM IS NOT COVERED (AS MY CAR HAS 54,000 MILES AND THE 3 YEAR WARRANTY/36,000 MILES DOES NOT APPLY). THE REPAIRS WILL NOW COST OVER $350 TO REPLACE THE COMPONENTS, PLUS LABOR. THERE ARE MANY POSTS ABOUT THIS PROBLEM... SHOULD BE A RECALL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292189December 30, 2019
ELECTRICAL SYSTEM
KEYLESS START SYSTEM PROBLEM COMES ON AND OFF THE DASH BOARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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