Honda Pilot Complaints (2024)

117 consumer complaints on file.

#11635149January 9, 2025
VISIBILITY/WIPER
While driving on the highway, the panoramic roof shattered on its own with no outside or inside influence. This put the safety of myself and others at risk as the noise was similar to a weapon being fired at point-blank range. Additionally, had the panoramic roof curtain not been closed, glass would have fallen onto my children. This problem has been reported by others online, and there is a class action lawsuit against Honda for it. I'm working with my local dealership, and they're refusing to repair it under warranty. Honda Corporate states that if the dealership refuses to repair it under warranty, that’s their right and they, Honda Corporate, cannot help me. I have photos taken immediately after it occurred, as well as video and audio from my dash camera showing that nothing impacted the vehicle. There was no prior warning that would allude to the possibility of the panoramic roof shattering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629820December 10, 2024
POWER TRAIN
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629177December 6, 2024
ELECTRICAL SYSTEM
The vehicle started having issues initializing the auto-ignition system. It would give various notification, like system warming up when it wasn’t cold, or system disabled for some reason. Then it started shifting to park when stopped at light. Then it stalled multiple times when the AIS would initialize. Dealer said it was bad battery and swapped it. Driving away from dealer after service approached a stop light and came to a stop. The vehicle stalled again and went completely dead. No electrical at all. Stranded at intersection. Vehicle has been at dealer for 3 days, and waiting on response. They haven’t been able to find anything yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626090November 19, 2024
POWER TRAIN, ENGINE
When shifting from 1st to 2nd gear, the motor dips in RPM's then speeds up quickly. I now have 5000 miles on the vehicle and it is still happening. It's a safety hazard that the Honda Service Dept says is normal. On many quorum's, many people are complaining about the same problem. My local mechanic says that the electronic sequence of the transmission needs refreshed but has to wait for a Honda Repair Directive. Others have said that this issue is in one in three Honda Pilots with 10 speed transmissions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625033November 13, 2024
VISIBILITY/WIPER
While driving on the interstate loud pop and can hear glass from sunroof crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622970October 31, 2024
UNKNOWN OR OTHER
Just returned back home from a quick drive and the vehicle was sitting in my driveway. After about 20 min I walked by the car and noticed the entire back window in multiple pieces. There was no one that walked by or drove by. Pieces of glass were noted to be 10 feet behind the vehicle on the driveway. There was no one in the vehicle at the time and nothing in the trunk area that was potentially pressing on the glass. Vehicle was towed to the dealership where it was collision wrapped until the glass could be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620831October 20, 2024
STEERING
Steering makes clicking and creaking noise after vehicle is warmed up and driving slow, like parking. Took it to Mcgraft Honda and service adviser heard the noise. Dealership then informed me that the tech could not duplicate the noise and told me it’s normal to hear noises while turning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620196October 16, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
I purchased a 2024 Honda Pilot on [XXX]. In March, between the 4th & 22nd (approx 1800 mi) I thought I saw a crack but as my vehicle had been parked in the parking structure where I live adjacent the ports of LB & LA (prone to excessive dust) & recent rain/moisture causing the dust to form into lines I figured to wait until washing before confirming. On 3/22 I confirmed a crack - no point of impact. As I had planned a vacation to Mexico I opted to photograph the crack AND the vehicle in Mexico capturing date and location stamp. I returned on 4/16. On 4/29 I took my vehicle to El Monte Honda. I let the service advisor know about the crack & upon inspection he found a 2nd crack - no point of impact. The advisor said they were scratches on the inside - 2 piece laminated. I pushed back because the visible thickness of the crack I discovered did not match the hairline feel. He convinced me that replacing the windshield could lead to other issues such as leakage - a known problem on the current generation so I asked him to note the damage - he noted a scratch. I took the vehicle but ultimately decided it wasn't fair as both were in drivers line of sight. Upon return he said the system used to communicate between the dealership and manufacturer was down and would have to come back. I called 2 months later - no return call. 9/13/24 I decide to go to local dealer (Long Beach Honda). The service advisor inspected and said he would call Honda but did not. Driving away I noted a smudge where the advisor located a crack - a 3rd crack, no point of impact. Called Honda & they said no record of me going to the dealer. Closed case. On 10/1 I returned to LB Honda with a record from 4/29 and images. He said possible glass delamination but only because a Boeing engineer reenforced stress cracks. He did not return calls nor advise Honda. Called Honda. They refuse to do anything without a diagnosis and service advisors are running away in what appears a deliberate effort. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619427October 11, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic emergency breaking applied at 50mph on a perfectly clear road with not a single car around. Caused panic in the vehicle and would have absolutely caused severe collision if there were any cars behind. Dealer said cannot do anything without reproducible issue. Police was not called. Thanks God nobody got hurt. Not the first time this happens, it happened crossing railroads before. But this time there was absolutely nothing on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618288October 6, 2024
STEERING, SUSPENSION
Strange clicking noise during low speed steering left or right and moving steering wheel while parked. Honda dealer states they are unable to replicate issue. Issue is very unusual for a new vehicle. Multiple people have same issues on forums and Facebook groups. This is a potential safety issue if there is a faulty electrical steering gear box or suspension component. Honda needs to take responsibility and fix this issue instead of saying they can’t replicate it or that it maybe normal. I took video it is a sound that is audible inside and out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613919September 11, 2024
POWER TRAIN, ENGINE
When pushing the accelerator there is typically anywhere from a 2 to 5 second delay before the vehicle starts to move. On average the delay is around 2 seconds, but there have been times where trying to pull into traffic the vehicle would not move for approximately 4 to 5 seconds creating a hazard. When the care is moving at higher speeds, the acceleration and gas pedal response is accurate, this only occurs when at a stand still or at very slow speeds. I have taken the car to the dealership to be evaluated and they informed me that the vehicle is operating as it is intended to and the delay is normal. I believe that this acceleration delay is inevitably going to cause an accident because it is difficult to gauge when the care is going to begin moving due to the inconsistent acceleration issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610600August 24, 2024
POWER TRAIN, ENGINE
When transmission is in "Normal" operating mode and starting to move, it has a hesitation when shifting from 1st to 2nd gear, then the motor races and the vehicle lunges forward. I have taken it to the dealership but they said they found nothing wrong. The problem is worse when the motor is cold but it happens at any motor temperature. I have read about many, many people having this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606466August 5, 2024
SERVICE BRAKES, POWER TRAIN, FUEL/PROPULSION SYSTEM
DRIVING AT 45MPH OPEN HIGHWAY MANY PROBLEMS START APPEARING ON DRIVERS SCREEN ,BRAKINGSYSTEM, PROBLEMS WITH ALL SAFTY SYSTEMS, COMPUTER POSTING ALL KINDS OF PROBLEMS , ENGINESHAKING WOULD NOT ACCELERATE. CAR TOWED TO DEALER ON FRIDAY 8/2 AS OF 8/5 12 NOON IT IS STILL AT DEALER , MORRISTOWN TN HONDA FORTUNATELY A SFE PLACE TO PULL OUT OF RD WAS AVAILABLE NO EARLY WARNING OF ANYTHING. HAVE NO KNOWLEDGE OF DEALER FINDINGS AT THIS POINT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604290July 24, 2024
VEHICLE SPEED CONTROL, STEERING, ELECTRICAL SYSTEM
I hope this message finds you well. I am writing to express my deep concern regarding the ongoing safety issues with my leased Honda, which I obtained in March 2024. Shortly after leasing the vehicle, I noticed that the sensors would frequently activate and deactivate without any apparent reason. In May 2024, while driving, all the sensors turned on, deactivating all safety features and causing the car to swerve. The sensor lights remained on the next day, prompting me to take the car to the dealership. I was informed that the sensor and a camera required repairs, which were subsequently addressed. Despite my concerns about the safety of driving this car, especially with three children, I was assured that the issue was resolved. I filed a complaint with Honda Corporate, and they indicated that the issue would need to recur 2-3 times before considering a different vehicle. Unfortunately, on [XXX], all the sensors activated again while I was driving, causing the car to stop accelerating in the middle of a busy road with my children in the back seat. This placed us in a life-threatening situation, as other vehicles were traveling at high speeds. The transmission light also turned on, advising to avoid high speeds. The next morning, I reported the issue to Honda and arranged for roadside assistance to tow the car to the dealership. During the towing process, the sensors activated again, and the car struggled to accelerate. Once at the dealership, I provided videos of the car's behavior to Ricardo, the service advisor, who acknowledged the severity of the issue. However, he later informed me that the sensors were not currently active, and the scanner could not detect any issues. Despite keeping the car overnight for further testing, they were unable to identify or repair the problem. I was advised to either pick up the car or leave it with them, but no loaner vehicle was offered. I am extremely concerned about the safety of driving this car. I pay 685 monthly INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599537July 6, 2024
STEERING
Clicking/clunking noise when turning wheel left or right. Many complaints about this issue. Steering rack is being replaced under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598559July 3, 2024
SERVICE BRAKES, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
Sudden collision warning displayed on dashboard and brakes were automatically applied. No vehicles in front of me and vehicle behind was sufficient distance away. There was no collision situation at all. Brake system light, collision warning light, and collision mitigation braking system problem - See your dealer displayed on dashboard. I pulled into parking a parking lot, stopped, and turned engine off. After restarting engine, error seemed to clear. Dealer review is pending.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597102June 26, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sudden automatic brake was applied for no apparent reason. There was no collision situation at all. Car suddenly applied strong brake when we were driving at 40 MPH. The car came to a complete stop on a busy road, luckily for us the vehicle behind was bit far back. It was so scary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594907June 17, 2024
UNKNOWN OR OTHER
on 3/9/24 while traveling west on I10 the panoramic rooftop window shattered. Had the canvas from the sunroof been rolled back the shattered glass from the window would have come down on my husband and myself while driving 75 miles per hour. Because the glass shattered it had to be taken back to the dealer for repair. Which is still there 6/17/24. The glass was embedded in the track for the skylight. Dealer is aware of issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594504June 15, 2024
POWER TRAIN
My Pilot has less than 1300 miles on it and when in lower gears the transmission will rev high, hesitate, then jerk forward, at times feeling as though it’s losing power before the gear catches. Called the dealership who told me it’s normal and without any warning lights on they won’t find anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590032May 21, 2024
STEERING
Several crunching noises and knocking noises when moving the steering wheel at low speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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