Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11444164December 17, 2021
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, POWER TRAIN
The contact owns a 2016 Honda Pilot. The contact stated while driving approximately 15-60 MPH, the accelerator pedal was depressed but hesitated to respond, and the vehicle started jerking. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The contact stated that the failure had recurred while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444076December 16, 2021
UNKNOWN OR OTHER
When I started my car, my rear window imploded/shattered. There was no evidence of tampering, no sudden change in temperature, no previous cracks in that window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442782December 6, 2021
ELECTRICAL SYSTEM
Keyless Start System Problem. Error message comes on and will not go away. Tried replacing the Ignition start button.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442712December 5, 2021
ENGINE
The truck has been very sluggish and it surges especially when accelerating. It doesn't seems to have power to come up to the designated speed limit. It started happening when it came up to the 48,000 miles on the odometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442620December 4, 2021
UNKNOWN OR OTHER
I stopped at a red light. The idle stop engaged (ie: the engine turned off but the radio was still on). When the light turned green, I removed my foot from the break and the entire car turned off. I tried pressing the start button but the car didn't turn back on. I turned on my hazard lights as I prepared to call emergency roadside assistance while also continuing to press the start button. It took probably a minute or more for the car to finally turn back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442225December 1, 2021
POWER TRAIN
For the last couple of months, the transmission has had gears slipping out of gear and takes a few seconds to find the gear to accelerate up to speed. I've taken it to the dealer twice to address the issue but it's still causing an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441844November 28, 2021
ENGINE
On November 27, 2021 at approximately 12 noon, while driving on I95 south in North Carolina. We came to a slow crawl then a stop. The vehicle stalled and wouldn't turn on. After following vehicle instructions on the dash to depress brake and turn vehicle on for approximately three minutes the vehicle finally started up. This is a very dangerous situation for anyone I had my family with me. While looking this up I realized that it is more common then I thought. This should not be occurring. No dealer nor Honda has defined the issue let alone pinpointing it. We need answers and a solution before someone dies. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441834November 27, 2021
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
The car on prior occasions would not start and it would show emission alert as well as other alerts, have the car for servicing and they started checking and replacing everything. Same problem happened 2 weeks ago but resolved on its own. Today while driving, all the emergency lights came on including emissions malfunction, as well as other malfunction and then accelerator was not working, D was flashing and started making clicking sounds in transmission. Luckily we were close to a fire station house and stopped there, where the car was not going into park, was not changing any gears to reverse or neutral and when turned on, all emergency lights were flashing and could not even get it into neutral to push it away as it seemed to be transmission wheel jammed. Also a burning smell came from the engine when we attempted to restart and put in gear and the transmission clutch made horrible sounds and the car was revving up on its own. If we were on a major Highway this situation could have been a disaster with the family in the car , as the car was stalling on the road and could have resulted in a crash, loss of Life or injury to others. The novel is an elite 2016 pilot and has given my wife recurrent similar issues but we’re lucky it happened in a parking lot. The dealership always states the problem is assessed and fixed but at year 5 and only 75000 miles this is a disappointing situation. We bring this to the notice of NHTSA as this could be a life threatening issues for family owner drivers
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441660November 25, 2021
ELECTRICAL SYSTEM, ENGINE
When on the road and you stop at traffic light with auto stop and go the car shuts off completely. It won’t start afterwards and car needs to be placed in park and turned back on. Though this isn’t an immediate solution. The car has been brought in multiple times into dealer. Changed battery couple times and problem persists regardless of what they do and they continue to say they don’t see anything. Though it still continues and is completely dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441625November 24, 2021
UNKNOWN OR OTHER
Keyless start system problem: the light come and Honda does no know how to address this concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441235November 21, 2021
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle unexpectedly and unpredictably shuts down when stopped for a red light, at stop sign, or for an extended break period. Vehicle does not immediately restart after shutting off. Vehicle is available for inspection; however, given the safety concerns for our family and unanswered questions from Honda with no resolution in sight, we plan to buy a new vehicle. Vehicle has been disabled when it shuts down in the middle of intersections with cars swerving to avoid. It puts vehicle occupants and other drivers at risk of an accident. Dealer cannot reproduce. After the 1st instance, dealer claimed they found info that was sent to Honda corporate. Vehicle has been inspected by dealership with Honda corporate involvement 3 times. After the 1st time, Honda corporate/dealership replaced battery and state of charge sensor at no cost even though vehicle was not under warranty. After 2nd time, Honda said valves may need adjusting but refused to cover expensive ($1000) work and indicated they were not sure it would even resolve issue. If issue continued, they stated they would not refund money. They now refuse any resolutions without reproducing the car shutting down. There are no warnings, messages, or notifications that vehicle will shut down until it does. A variety of errors display after the vehicle shuts down and vehicle shifts on its own into neutral.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440646November 16, 2021
UNKNOWN OR OTHER
Hello, I have 2016 Honda Pilot Touring. The car was stalled many times since last 3 years where the car stalled out at a red light while using the auto stop-start. It would happen frequently now when I took my foot off the brake and nothing would happen when I put my foot on the gas. Instead of the engine starting up again, the car would stall completely and I would have to put the car in park, press the brake pedal and push the start button to get it on again. I took the car into the dealer David McDavid Frisco and they did not do anything saying they do not see any issue and they said they cannot reproduce the issue. Last night it happened again at a red light with the car stalled when i about to start i was about to get hit by the speeding car behind e and the driver was realized my Car was stopped and he just changed the lane to avoid hitting me. This incident really scared me since i was with my whole Family in the car. Please take this as a serious concern related to human life. Also i noticed from the internet many Honda Pilot owners are having same issue and Honda did not take any action on this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440041November 10, 2021
ELECTRICAL SYSTEM
I have 2 problems. First my error is Keyless Start System Problem, that also will not auto lock the car when I walk away with the keys. Second is every once in awhile they audio system will completely reset itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439912November 9, 2021
ENGINE, ELECTRICAL SYSTEM
Auto engine idle malfunction: engine would not restart when brake pedal released. Dash instructed to shift into park. All electrical stayed on, but engine would not restart for several minutes. With electronic shifting, wasn't even able to get into neutral to get out of the way of traffic. At busy intersections, being stranded could be very dangerous or even fatal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439645November 7, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When stopped at a light, the idle auto engine off feature turned off the engine, then when I remove my foot from the pedal, the engine fails to start again. After several attempts to start the engine it finally will start, but this has left me stalled at intersections on several occasions for up to 2 minutes. Honda has stated that this is a known issue with no known fix which is distressing and unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438800October 31, 2021
UNKNOWN OR OTHER
Keyless Start System Problem. Only 52000 miles on car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438311October 27, 2021
AIR BAGS
Hi. Soon after I bought the car the steering wheel is making a loud cleacking noise. I took it to the Schaumburg Honda dealer and they replaced the cable reel under the airbag 4 times. They replaced the wrong part while the car was under the manufacturer warranty. Now the car has no warranty and they said honda knows about the faulty airbag and they do not want to replace it. When you turn the steering wheel to the right or to the left is making a loud cleacking noise. I have all the paperwork. Please help me so no one will get injured or killed on the road. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438002October 25, 2021
UNKNOWN OR OTHER
When stopped at a red light the idle-stop initiates and engine shuts down. Upon release of the brake peddle the engine does not start leaving you stranded at a green light or even worse in the middle of the intersection waiting to make a left turn. I have to turn off the car completely and then try to restart it. It never happens when I disable the idle stop. I have read this same problem with many other people on various forums. This must be addressed ASAP before someone gets hurt or killed. This happens at least twice a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438050October 25, 2021
UNKNOWN OR OTHER
The vehicle has a keyless remote start problem that won’t go away. The keys have new batteries. Taking it to the dealer but when researching the issue there are several people experiencing this same problem with no way to fix the issue. This should be a recall If Pilots are getting this error message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438135October 25, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE
My 2016 Honda Pilot Touring randomly completely shuts off at traffic lights rather than restart in the automatic shut off. It displays "Shift to Park" on the dash. This has been occurring for the past 2 1/2 years and has been reported to both Honda and the dealerships with no resolution. Despite my numerous reports to both Honda and dealership, only two times have they documented as requested. The past 8 months it has been occurring more frequently and has become increasingly difficult to restart. The past two times, I have been in a location with high speed limits so traffic approaching from the rear was coming at high speeds. The first of these recent incidents, it took 6 attempts to restart the vehicle and the second time I lost count. These situations were terrifying to the point I am no longer wanting to keep this vehicle. I can't help but consider if I have children in the back and am rear ended. The dealer has repeatedly told me there are no codes, so they can't identify the source of the issue. Interestingly, I purchased this vehicle when it was 18 months old and the switch for the auto shutoff was missing. The dealership replaced it, but now I am wondering if the previous owner was experiencing this same problem and had it removed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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