Honda Pilot Complaints (2021)

452 consumer complaints on file.

#11454077February 25, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
There have been several times the automatic braking assist has completely stopped the car. This has caused vehicles behind me to break hard almost causing accidents. I now disengage the automatic breaking assist when I use the car. I saw there were incidents with other Honda vehicles that didn't include the 2021 Honda Pilot which I believe should be included. I have witnesses of the car breaking to a complete stop several times. Please investigate before more accidents happen with injuries. Thank you for your hard work involved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454040February 25, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic braking system is engaging when there is nothing in front of or near the vehicle. When driving on the highway it will engage, flash BRAKE on the front dash, and engage the brakes and slow WAY down while doing 60+ mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454038February 25, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic braking system is engaging when there is nothing in front of or near the vehicle. When driving on the highway it will engage, flash BRAKE on the front dash, and engage the brakes and slow WAY down while doing 60+ mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453989February 25, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
There have been multiple instances where the Automatic Braking system has engaged preventing me as the operator from making adjustments. I have almost been in 2 collisions due to this feature. The automatic braking system prevents me from making a correction and will automatically lock up the brakes and steering. Both times I have almost been rear ended due to this feature. There has been an instance where the braking feature engaged where there was no car in from of me but a car coming from the other lane and my Honda Pilot engaged the automatic braking system. Luckily there was no car behind me. This feature while could be useful is not in my opinion a safety feature but a safety hazard due to these multiple instances. This feature should be permanently disabled upon start up. Multiple times when I start the car I don't realize it is engaged until something happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453937February 24, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
automatic brakes happened a couple time on highway for no reason. happened most in carpool lane and curve freeways
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453811February 24, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My car has had the automatic emergency braking system kick in randomly at least 6 times since I bought it. No cars in front of me, nothing on the shoulder next to me. Twice when a car was in opposite direction lane but nowhere near the center line.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452304February 16, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Our Pilot is brand new - we started noticing popping and cracking sounds from the dashboard. It is pretty loud. We thought it was possibly the radio but it continues with the radio off. We thought it was the dashboard contracting/expanding but it happens in all weather. It has become increasing loud and consistent and now any sounds from the stereo, regardless of input, skip and glitch and we turn it off and the popping and cracking sound continues seemingly from the speakers. We took it to the dealership for repair but they said they can't repair it. This is not acceptable for a new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450646February 6, 2022
VISIBILITY/WIPER
The entire rear windshield compeltely failed on us. Last night (02/06/21) when we we turned on our NEW 2021 Pilot and started exiting the garage, the rear windshield forcefully exploded! The ENTIRE windshield shattered to pieces. It seemed like someone shot at our windshield but no one was outside. The windshield was never cracked before either, it was a new car! There were kids in the back and it was a HUGE SAFTEY HAZARD. The glass pieces were everywhere. This couldve happened on the road as well but thankfully we were in the garage. This is totally unacceptable for a new car and surely there was a defect in the tampered glass developed hy Honda in the first place. We have done a previous service with Honda and Honda told us all is good. Honda must answer for this since this was a very dangerous situation and traumatizing for my kids.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447919January 18, 2022
VISIBILITY/WIPER
Driver side vehicle outside rear view mirror has separated from its' underlying mounting plate, while still being attached by a heating wire connected to the back surface of the mirror. Therefore it has been vibrating such that rearward visibility has been severely compromised and places both us and others at risk. It has now separated to the point that it is pulling out the wire and without tape will hang off it's housing. We have brought this issue to the attention of Hertrich Honda of Easton Md. as well as Honda. We are told by the dealer that this is a common issue on the Pilot and other models and that Honda has not provided a fix for the problem. In fact we are told by the dealer that there are no replacement components or mirrors available to fix the problem. Honda indicates that they are not aware of the problem. We have been addressing this problem with the dealer for over five months with no resolution. At this time the passenger side mirror is also vibrating severely but to our knowledge has not separated completely from the housing. We believe that this situation is very dangerous and seem not to be making progress in finding an acceptable resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447788January 17, 2022
AIR BAGS
Airbag light came ON at 45,000 miles approximately. Took the vehicle to dealership paid for a diagnosis just to be told that it is out of warranty that if I want it fixed had to pay out of pocket $531.69 for SRS unit, plus $1398.98 for a Seat Frame, plus $980.75 for Labor. I just got very surprised that the airbags (a safety feature) is part of the limited warranty. Since when the airbags apparently get worn out with mileage??? It is a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443414December 10, 2021
VISIBILITY/WIPER
The problem is the driver's outside rearview mirror. The mirror shakes so much that it is useless at highway speed, you cannot focus on vehicles coming up on your left hand side. The dealer and Honda are aware of the problem since the beginning of 2021. That being said both allowed me to purchase the 2021 Honda Pilot in June 2021. I have been in contact with the dealer over 6 times to see if a fix has been made available? I also filed a complaint with Honda in July 2021 and got no date for a fix. I have avoided an accident on three occasions, my daughter once and my wife has had close calls. How can a dealer and Honda sell me a vehicle with a known defect and not be able to fix it?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440032November 10, 2021
SERVICE BRAKES
Brake grinding noise when rotors get hot
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439254November 3, 2021
TIRES:SIDEWALL
Continental Cross Contact LX Sport tire size 245/50 R 20 102H has a crack on the sidewall, which caused sudden air loss. I can see there are recalls for Pilot tires. I think this tire should be reviewed as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439242November 3, 2021
UNKNOWN OR OTHER
I have been harassed and yelled at when driving my Black edition car. People are finding it offensive name and if I would have known this I would not have purchased. I have even got threats of harm due to the name in Atlanta. I can not even drive my car when I am going to certain parts of my job due to the fear that I have from the name and yells that I get.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439241November 3, 2021
EQUIPMENT:ELECTRICAL:INFOTAINMENT
The Information board goes out frequently and does not stay connected with phone. It started with the appleplay and the bluetooth dropping my phone and saying there was nothing connected. Then it would not connect at all. My infoboard behind the steering wheel then started to go on and off. There was one time that I was driving and the entire system went out and I had no idea where to turn and how fast I was going. The heating on the steering wheel does not work and does not warm up or just warms to the 1 I have called and taken my car in 2 times. They said this last time that it was fixed. It does not recognize my phone again and starting to drop calls. There is also loud static when you do get access to bluetooth or the sound goes muffled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438405October 27, 2021
POWER TRAIN
This vehicle has a pushbutton transmission "gear selector". It is IMPOSSIBLE per the owner's manual, and further confirmed by the dealership, to PLACE THIS VEHICLE IN NEUTRAL without the engine running. This is an unacceptable safety hazard. If the vehicle stops running in busy traffic or in an intersection, or otherwise in a zone such that imminent danger of collision is necessarily introduced, it is impossible to push the vehicle out of danger, off to the side of the road. Further it cannot be towed without necessary imparting damage to the drive train. Honda requires the owner to BUY A SPECIAL TOOL, Lock Release 07AAA-TZ3A100 which requires removal of underhood components to place the transmission in neutral, and it (apparently) cannot be maintained there without an extra person available to hold the tool against spring return pressure. This whole affair is simply UNBELIEVABLE. As I write this, there is NO INCIDENT, as the vehicle is relatively new to us. But I'm 61 years old, and have had to place inoperative cars in neutral to get them out of harms way, at least a dozen times in my life. Note that this shortcoming manifests itself as simply as whenever the vehicle runs out of gas. This cannot be allowed to happen. Are there no adults left in the building designing these cars?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437486October 20, 2021
ENGINE, SUSPENSION
Twice in the past 4 weeks, while driving, the car switches into Neutral. The car dash still says it is in Drive and the gear buttons still show “D/S” highlighted. However, the car is rev-ing the engine as if it is in neutral and the car is only rolling instead of driving. It lasts for about 10 seconds and then resumes working normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437473October 20, 2021
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, STRUCTURE:BODY
At about 8600 miles between speeds of 38 -60 miles per hour, I began to notice and experience a tremendous wind noise coming from both driver and passenger windows. The vehicle has been to (2) two separate Honda dealerships on (4) four different times to address this issue, but the problem remains and or has not been fixed in spite of all the repairs made by the dealerships. I was advised by the dealerships that this is how Honda manufactured the vehicle and that there was nothing else the dealerships could do to fix the problem. Driving the vehicle is now problematic because of the wind noise, as it appears my windows are down, even though they are not. There is a safety concern because I do not know whether a panel, garnish or windshield might come apart, tear away and potentially create a hazardous condition for myself, passengers or even the other motorists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437317October 19, 2021
TIRES
Purchased vehicle in August 2021. Discovered that driver side rear tire was completely flat while parked in my driveway. Noticeable gash in sidewall of tire Continental Crosscontact LX A376 D3K9 2321; 245/50R20 102H. Dealership had no explanation for the gash and since no recalls, had to pay nearly $300 for a new tire on a vehicle that was driven 2 months since purchased. My other tires are 2321, 2421, 2421, and the new tire is 4720. I saw there were two recalls for Pilot tires in the recent past and these tires should be reviewed as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437018October 16, 2021
UNKNOWN OR OTHER
Driving down interstate. Sunny day 75 degrees. Moonroof exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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