Honda Pilot Complaints (2004)

544 consumer complaints on file.

#10490887January 3, 2013
SEATS
I PURCHASED A USED HONDA PILOT IN JANUARY 2012. I IMMEDIATELY NOTICED THAT THE DRIVER SEAT HEATER WOULD GETS SO HOT THAT IT WILL ACTUALLY START TO BURN MY LEGS. THE HONDA DEALER SAID THAT IT WAS NOT AN ISSUE, THEY DID NOT FEEL IT GET OVERLY HOT. THEN ON DECEMBER 5, 2012 IT JUST SUDDENLY STOPPED WORKING. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10490751January 2, 2013
SEATS
MY WIFE AND I WERE DRIVING ON CHRISTMAS EVE (DECEMBER 24, 2012) TO A DESTINATION ABOUT 65 MILES AWAY. I HAD THE DRIVER'S SEAT HEATER ON THE HIGH POSITION, AS IT IS QUITE COLD IN THIS PART OF THE COUNTRY. ALONG THE WAY, I NOTICED THAT MY RIGHT BUTTOCKS WAS GETTING EXTREMELY HOT, ALMOST TO THE POINT OF BURNING, BEFORE I TURNED OFF THE SEAT HEATER. IT WAS DARK WHEN WE REACHED OUR DESTINATION, AND IT WASN'T UNTIL TWO DAYS LATER WHEN WE RETURNED HOME, THAT I SAW A SCORCHED HOLE ABOUT 1.5 INCHES LONG AND 0.5 INCHES WIDE IN THE LEATHER DRIVER'S SEAT. REACHING MY FINGER DOWN INTO THE HOLE REVEALED A LOT OF CRUMBLING BLACK ASHES. ALTHOUGH WE DIDN'T EXPERIENCE AN ACTUAL FIRE, IT'S QUITE APPARENT THAT THERE IS A FIRE SAFETY PROBLEM WITH THE 2004 HONDA PILOT DRIVER'S HEATED SEAT. IF WE HAD LEFT THE CAR RUNNING AND UNATTENDED WITH NO ONE SITTING ON THE SEAT (ALLOWING OXYGEN INTO THE SEAT), I SUSPECT THE SEAT WOULD HAVE EVENTUALLY ERUPTED IN FLAMES. IT WAS VERY, VERY HOT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10490484December 29, 2012
POWER TRAIN
VEHICLE SHUDDERS AT 45 MPH, MAKING A "WHOOSH' SOUND AND SLOWING ABRUPTLY, IF BRIEFLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489598December 24, 2012
STRUCTURE:BODY
WE FIRST NOTICED IN OCT. 2012 THAT THE CARPET AND MAT FLOOR BOARDS ON BOTH THE FRONT DRIVER AND PASSENGER SIDES OF OUR CAR WERE WET WITH WATER. IT IS NOW DEC. 2012 AND THE PROBLEM HAS WORSENED. THE WET CARPET IS CAUSING A MILDEW SMELL IN OUR CAR WHICH WE CANNOT GET RID OF, AS THE CARPETS ARE GETTING WETTER EACH TIME IT RAINS. THE CAR ALSO FOGS UP CONSTANTLY DUE TO THE INSIDE MOISTURE, MAKING VISIBILITY EXTREMELY DIFFICULT. ONCE THE TEMPERATURE DROPS THE WET FLOORS ARE SURE TO FREEZE, THUS CAUSING ANOTHER HAZARD: SLIPPERY FEET NEAR THE BREAK AND ACCELERATOR. IT IS REASONABLE TO SUPPOSE THAT THERE WILL BE RUST AND EVENTUAL DETERIORATION IF THE PROBLEM IS NOT FIXED. THERE SEEMS TO BE A STRUCTURAL PROBLEM WITH THE CAR ON BOTH SIDES WHERE THERE IS WATER DRIPPING IN FROM POSSIBLY THE WHEEL WELL OR RIGHT ABOVE THE WHEEL WELL. IN LOOKING ON LINE, WE SEE SEVERAL HONDA PILOTS AND RIDGELINES WITH EXACTLY THE SAME PROBLEM, IMPROPER STRUCTURAL SEALS BREAKING DOWN AND CAUSING WATER TO DRIP ONTO THE FLOORBOARDS OF THE CAR. HONDA IS AWARE OF THE PROBLEM (WE CALLED OUR DEALERSHIP) BUT WILL ONLY FIX IT IF THE CAR IS STILL UNDER WARRANTY. SEEING THAT THIS IS A SAFETY ISSUE, AND A KNOWN COMMON STRUCTURAL PROBLEM WITH THE CAR, IT WOULD SEEM TO ME THAT HONDA SHOULD FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489340December 20, 2012
SEATS
THE DRIVER'S HEATED SEAT GOT SO HOT IT MELTED THE FOAM BACKING CAUSING A HORRIBLE SMELL. THE HEATED SEAT WAS TURNED OFF OR IT IS POSSIBLE IT WOULD HAVE CAUGHT ON FIRE. THE SEAT HEATED STILL WORKS BUT GETS MUCH TOO HOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489089December 18, 2012
SEATS
THE FRONT DRIVER SEAT ABRUPTLY FLIPPED UPWARD AND STARTLED THE DRIVER WITH MOMENTARY DISORIENTED AND LOSS OF VEHICLE CONTROL. THE DEALER DENIED EVER WITNESSING THIS PROBLEM ON A HONDA PILOT, QUOTED $1500 TO REPLACE THE SEAT, AND COMMENTED I WAS A BIG GUY PUTTING A LOT OF STRESS ON THE SEAT. I AM 6'3" TALL AND 200 POUNDS. IT IS CLEAR THE HONDA DEALERSHIP AT DECATUR, ALABAMA DOES NOT FEEL THIS IS A SAFETY ISSUE AND WENT ON TO BOAST HONDA IS THE ONLY COMPANY THAT REPLACES DEFECTIVE SEAT BELTS. MY WIFE TOOK THE VEHICLE TO THE SAME DEALER COMPLAINING ABOUT THE FRONT AND REAR PASSENGER SEAT BELT RANDOMLY LOCKING WHEN PULLING THE SAFETY BELT OUT FOR ENGAGEMENT AND LOCKING AND TIGHTENING RANDOMLY WHILE WEARING THE SEAT BELT WITH THE VEHICLE IN MOTION. THE DEALER MADE NO COMMENT TO THIS STATEMENT. A QUICK SEARCH ON THE INTERNET REVEALED OTHER HONDA PILOT OWNERS HAVE REPORTED THE BRACKET HOLDING THE FRONT LEFT CORNER OF THE DRIVER SEAT WAS BROKEN NEAR THE RIVETS THAT HOLD THE BOTTOM OF THE SEAT. THIS IS THE SAME DEFECT WE HAVE EXPERIENCED WITH OUR FRONT DRIVER SEAT WHERE THE FRONT LEFT BRACKET HOLDING THE SEAT TO THE ADJUSTMENT RAIL IS COMPLETELY TORN THE FULL LENGTH OF THE SEAT BOTTOM MOUNTING BRACKET. WE FEEL THIS IS A SAFETY HAZARD AND THE DEALER CLEARLY DOES NOT SUPPORT THAT IDEA. MY WIFE AND I HAVE NEVER EXPERIENCED A SEAT BREAKING IN SUCH A MANNER IN ANY VEHICLE WE HAVE OWNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488805December 14, 2012
SEATS
THE DRIVER LEFT SEAT SUPPORT METAL BROKE OFF LEAVING THE SEAT UNATTACHED TO THE FRAME. THE SEAT MOVES FORWARD AND BACK. THIS IS A DESIGN AND MANUFACTURER DEFECT. HONDA WILL NOT REPLACE THE SEAT AT NO COST AND WILL NOT ASSIGN A RECALL. THIS IS A SERIOUS SAFETY ISSUE AND HONDA SHOULD TAKE FULL RESPONSIBILITY FOR REPLACEMENT BEFORE AN ACCIDENT CAUSES UNNECESSARY INJURY TO THE DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488086December 12, 2012
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED WHILE ADDING GASOLINE TO THE FUEL TANK IT WOULD SPILL OUT PREVENTING THE CONTACT FROM ADDING FUEL TO ITS CAPACITY. WHILE INSIDE THE VEHICLE THE CONTACT ALSO SMELLED A STRONG ODOR OF GASOLINE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THEY STATED THAT THE GASOLINE VALVE CAUSED THE FAILURE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED IMMEDIATELY. THE MANUFACTURER WAS LATER CONTACTED AND ADVISED THE CONTACT TO HAVE THE DEALERSHIP DIAGNOSE THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000. THE CURRENT MILEAGE WAS APPROXIMATELY 120,000. UPDATED 2/25/13 *CN THE RV VALVE WAS REPLACED. HOWEVER, THE PROBLEM CONTINUED. THE CONSUMER STATED THE PROBLEM HAD BEEN GOING ON FOR OVER A YEAR. HONDA COULD NOT GIVE HER A DEFINITIVE ANSWER AS TOW HAT THE PROBLEM WAS. THE CONSUMER WAS UNABLE TO COMPLETELY FILL THE GAS TANK. UPDATED 03/07/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488633December 12, 2012
SEATS
THE DRIVERS SEAT OVER HEATS TO THE POINT OF BEING UNCOMFORTABLE ON MY RIGHT LEG. IT IS NOW INOPERABLE. THE DEALER SAID IT WAS NOT COVERED UNDER WARRANTY OR RECALL. THERE SEEMS TO ME A NUMBER OF SIMILAR COMPLAINS ON EDMUNDS THREADERS DISCUSSION BOARD. THE BOTTOM POINT IS THEY WILL NOT ACT ON THIS ISSUE UNLESS THEY ARE REQUIRED TO DO SO BY YOUR ORGANIZATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486515November 30, 2012
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT WHILE STOPPED IN A PARKING SPACE, THE KEY WAS REMOVED FROM THE IGNITION AND THE CONTACT NOTICED THAT SHE HAD NOT SHIFTED THE GEAR IN PARK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE BRAKE SWITCH WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 180,000. UPDATED 12/28/12 *CN THE CONSUMER STATED THE BRAKE LIGHT SWITCH WAS REPLACED PREVIOUSLY. UPDATED 01/09/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485352November 20, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM
DRIVERS SIDE BACK POWERED WINDOW DOES NOT WORK. IT WENT DOWN AUTOMATICALLY AND DOES NOT GO UP WHILE DRIVING AUTOMATICALLY. ALMOST CAUSED A CAR CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483225November 2, 2012
POWER TRAIN
TO START OFF I BOUGHT MY PILOT USED FROM HONDA WITH ABOUT 83,000 MILES ON IT A YEAR AGO. WHEN I DRIVE MY CAR AT A STEADY 30MPH TO 45MPH IT SHUTTERS AND MAKES NOISES AS IF I'M DRIVING OVER ROAD TURTLES. IT'S VERY VIOLENT UNTIL I LET OFF THE ACCELERATOR. I TALKED TO HONDA AND THEY SAID IT WAS THE TORQUE CONVERTER. I ASKED IF IT HAD BEEN RECALLED AND THEY TOLD ME THERE HAD NEVER BEEN A RECALL FOR THE TRANSMISSION. I KNOW THAT'S NOT TRUE AND THEY WON'T DO ANYTHING ABOUT IT. IT'S MINE AND MY WIFE'S ONLY CAR RIGHT NOW. IT'S A SERIOUS ISSUE THAT IS VERY UNSAFE FOR MY FAMILY AND COULD CAUSE A CRASH. THERE FAULTY TRANSMISSION PUTS MY FAMILIES LIFE IN DANGER EVERY TIME WE DRIVE IT. HONDA SHOULD TAKE CARE OF US FREE OF COST DO TO THERE DEFECTIVE PARTS THAT ARE NOT BECAUSE OF NORMAL WEAR. THEY ALSO SHOULD HAVE NEVER SOLD US THE PILOT WITHOUT FIXING THE KNOWN FAULTY TRANSMISSION. I BELIEVE IT'S ILLEGAL BY FEDERAL LAW TO SELL IT KNOWING THERE IS A FAULTY TRANSMISSION AND RECALL WITH OUT ADDRESSING IT AND FIXING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482301October 26, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING 20 TO 40 MPH THE FRONT OF THE VEHICLE SHUDDERS VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES BUT THEY WERE NOT ABLE TO DIAGNOSE THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482265October 25, 2012
POWER TRAIN
I HAVE NOTICED WHEN MY PILOT GETS BELOW 50 MPH IT GETS A SHUDDERING TO IT (NOT ALWAYS BUT MOST TIMES DRIVING IN THE CITY), ALMOST LIKE ITS DRIVING OVER A WASHBOARD. DURING A VISIT TO THE DEALERSHIP I TALKED TO ANOTHER HONDA PILOT OWNER WHO WAS EXPERIENCING THE SAME THING BUT THE DEALERSHIP COULD NOT TELL HER WHAT THE ISSUE WAS. SO AFTER MORE INVESTIGATING SHE TOOK IT TO A NON-HONDA REPAIR PERSON WHO TOLD HER THE PROBLEM LIES WITH THE TORQUE CONVERTER AND TO USE A PRODUCT CALLED SHUDDER FIX. MY QUESTION IS IF HONDA IS HAVING THESE COMPLAINTS WHY ARE THEY NOT FIXING THIS ISSUE AND STILL SELLING THESE VEHICLES WITH THIS PROBLEM? I LOVE MY HONDA OTHER THAN THAT, BUT FEEL THIS IS A DEFECT IN THE WORKMANSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482229October 25, 2012
POWER TRAIN
PULLED VEHICLE INTO A SERVICE SHOP. TURNED OFF VEHICLE AND REMOVED KEY FROM IGNITION TO TAKE KEY OFF RING FOR TECHNICIAN. VEHICLE WAS NOT IN PARK BUT STILL IN DRIVE EVEN THOUGH I WAS ABLE TO REMOVE KEY. A MINUTE AFTER LEAVING VEHICLE CAR ROLLED DOWN SLIGHT INCLINE AND INTO AND ACROSS 3 LANES OF BUSY 40MPH TRAFFIC. TWO VEHICLES SLAMMED ON THEIR BRAKES AMAZINGLY MISSING BROADSIDING THE VEHICLE. A SECOND CHANGE IN THE TIMING WOULD HAVE CERTAINLY RESULTED IN THREE CAR ACCIDENT AND POTENTIALLY SERIOUS INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482129October 24, 2012
POWER TRAIN
TRANSMISSION MADE A VERY LOUD NOISE WHEELS LOCKED UP, AND TRANS LOST FLUID THROUGH THE DRIVERS SIDE. UPON CLOSER EXAMINATION I FOUND THAT THE ENTIRE TRANSMISSION CASE HAD SMALL CRACKS AND THE TRANS WOULD LOCK-UP AS IF THERE WAS SOMETHING IN THE GEARS LIKE A BOLT OR PIN OF SORTS IF DRIVEN EVEN A COUPLE OF FEET. COMPLETE TRANSMISSION HAD TO BE REPLACED, CONTACTED DEALER NO COVERAGE FROM HONDA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481068October 19, 2012
FUEL/PROPULSION SYSTEM
OFTEN DURING REFUELING OF MY VEHICLE THE GAS PUMP SHUTS OFF AFTER A FEW MOMENTS OF REFUELING. AT TIMES, THE GASOLINE BACKS UP IN THE TUBE AND SPEWS BACK OUT ONTO THE VEHICLE AND THE GROUND DESPITE HAVING A NEAR EMPTY FUEL TANK . IT HAS BECOME NECESSARY TO SQUEEZE THE PUMP HANDLE LIGHTLY AND TRICKLE THE GASOLINE INTO THE FUEL TANK. I HAVE ALSO FOUND THIS TO OCCUR AT DIFFERENT GAS STATIONS AS WELL. THANK YOU FOR YOUR ASSISTANCE INTO THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481105October 19, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT THE KEY CAME OUT OF THE IGNITION WHILE THE VEHICLE WAS IN DRIVE. THE CONTACT WAS IN A RUSH AND TURNED THE VEHICLE OFF, BUT THE VEHICLE WAS IN DRIVE. AS A RESULT OF THE FAILURE, THE VEHICLE ROLLED BACK INTO ANOTHER VEHICLE. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE IGNITION WAS REPLACED. THE DEALER STATED THERE WAS ONE CYLINDER IGNITION AND IT WAS NOT UNDER WARRANTY. THE CONTACT STATED THIS WAS THE SECOND TIME FAILURE OCCURRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 84,000 AND THE CURRENT MILEAGE WAS 96,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10480648October 16, 2012
ELECTRICAL SYSTEM, POWER TRAIN
APPARENTLY I DID NOT PLACE THE CAR IN PARK BUT WAS ABLE TO TAKE THE KEYS OUT OF THE IGNITION. LEFT THE CAR AND WHEN I CAME BACK TO THE CAR, THE CAR HAD ROLLED BACKWARD AND CRASHED INTO BUSHES WHICH STOPPED THE CAR. THIS HAS HAPPENED TO ME TWICE. I NOW MAKE SURE I ENGAGE THE PARKING BRAKE TO MAKE SURE THE CAR DOES NOT ROLL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10480662October 16, 2012
SEATS
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THE INNER CUSHION UNDERNEATH THE DRIVERS SEAT OVER HEATED AND WAS BURNING. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THERE WERE NO RECALLS AND SHE WOULD HAVE TO PAY TO HAVE THE VEHICLE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000 AND THE CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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