Honda Pilot Complaints (2004)

544 consumer complaints on file.

#10505847April 10, 2013
ENGINE
NOTICED SLIGHT VIBRATION OF THE ENGINE WHILE SITTING IN DRIVER'S SEAT AT IDLE. I THOUGHT IT WAS AN IGNITION PROBLEM. NO ENGINE PROBLEMS WERE DIAGNOSED AT A REPAIR FACILITY. AT A LATER DATE WHILE MY VEHICLE WAS AT AN AUTHORIZED HONDA DEALER BEING SERVICED FOR AN UNRELATED NHTSA SAFETY RECALL NOTICE 12V-573, I WAS INFORMED THAT THE FRONT, SIDE, AND REAR ENGINE MOUNTS WERE BROKEN. I HAD THEM REPLACED AT MY OWN EXPENSE. I LATER READ ON THE INTERNET THAT THERE ARE AN ALARMING NUMBER OF PILOT OWNERS WITH SIMILAR MILEAGE REPORTING BROKEN ENGINE MOUNTS. THIS APPEARS TO BE A SERIOUS MANUFACTURER SAFETY DEFECT. A RECALL SHOULD BE ISSUED AND OWNERS WHO HAVE ALREADY REPLACED THE ENGINE MOUNTS SHOULD BE REIMBURSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505712April 9, 2013
ENGINE
HONDA SERVICE ADVISOR REVIEWED THE COMPLETED SHIFT INTERLOCK RECALL SERVICE WITH ME AND SAID THE FRONT AND SIDE ENGINE MOUNTS WERE BROKEN. HE INFORMED ME THAT THIS IS A SAFETY ISSUE AND THEY NEEDED REPAIR. COST TO REPAIR IS $435 FOR FRONT MOUNTS AND $220 FOR SIDE MOUNTS. THERE ARE A NUMBER OF ENGINE MOUNT FAILURES REPORTED ON THIS WEBSITE. THIS IS A SAFETY ISSUE AS WELL AS A DESIGN/ENGINEERING DEFECT/FLAW AND SHOULD BE REPAIRED ON A RECALL AT HONDA'S EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505564April 3, 2013
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER SIDE AUTOMATIC EXTERIOR DOOR LOCKS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT LOCKSMITH WHERE THE DRIVER'S SIDE DOOR WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505212April 1, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V573000 (ELECTRICAL SYSTEM) AND TOOK THE VEHICLE TO THE DEALER FOR SERVICE. THE DEALER ADVISED THAT THEY WOULD NOT REPAIR THE VEHICLE BECAUSE THE SHIFTER INTERLOCK DID NOT NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED PER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505250April 1, 2013
SEATS
THE METAL SEAT BRACKET SUPPORTING THE FRONT DRIVERS SIDE SEAT FAILED WHEN I SAT DOWN IN THE FRONT DRIVERS SEAT "HARD." THE DEALERSHIP INDICATED THAT WHILE THIS PART COULD BE EASILY AND AFFORDABLE WELDED BACK TOGETHER, THEY WOULD HAVE TO REPLACE THE ENTIRE METAL BRACKET AND SEAT DUE TO LIABILITY TO THE TUNE OF $1400. IF THE DEALERSHIP CAN'T WELD THE BRACKET BUT HAD TO REPLACE A FAILED PART THAT WOULD BE CRITICAL TO ONES SAFETY DURING A CRASH BECAUSE OF LIABILITY, WHY DOES HONDA NOT SEE THAT A SEAT THAT WAS NOT SUPPOSE TO FAIL DURING A CRASH, BUT FAILED UPON SITTING, THE PART SHOULD BE REPLACED AT HONDA'S EXPENSE. I AM STILL DRIVING AROUND WITH A SEAT THAT ROCKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505047March 30, 2013
STEERING, ELECTRICAL SYSTEM
THE KEY WAS DIFFICULT TO INSERT INTO THE IGNITION. ONCE IN, THE KEY WAS THEN VIRTUALLY IMPOSSIBLE TO REMOVE. FURTHERMORE WILL NOT TURN AS IT IS STUCK IN BETWEEN OFF AND ACCESSORY POSITIONS. HOURS WERE SPENT JIGGLING, BRINGING A LOCKSMITH TO MAKE ATTEMPTS AT REMOVING WITHOUT SUCCESS. THE HONDA PILOT HAD TO BE TOWED TO DEALERSHIP. THIS HAPPENED WITHIN 1 DAY OF A SERVICED RECALL FOR THE INTERLOCK LEVER WHICH INVOLVES THE IGNITION AND THE STEERING COLUMN SHIFTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504736March 27, 2013
POWER TRAIN
AT A TRAFFIC STOP EVERYTHING WA NORMAL, WHEN I ACCELERATED THE VEHICLE I NOTICED THAT THE D INDICATOR STARTED TO FLASH. BEFORE CONTACTING THE DEALERSHIP I DID A SEARCH ON LINE AND FOUND THAT MANY OTHER PILOT OWNERS ARE HAVING THE SAME ISSUE. WHEN I CONTACTED THE DEALER THEY WANTED TO CHARGE ME 150.00 FOR THEM TO HOOK THE VEHICLE UP TO THEIR COMPUTERS. I NOW FOUND OUT THAT THE PROBLEM IS A SWITCH FOR THE FOURTH GEAR. MY VEHICLE RUNS GREAT AND SHIFTS VERY SMOOTHLY. MY WIFE AND DAUGHTER USE THIS VEHICLE TO GO BACK AND FORTH TO SCHOOL. IT APPEARS THAT HONDA HAS HAD OVER NINE YEARS TO FIX AND ADDRESS THIS PROBLEM, WEATHER YOU ARE THE FIRST OWNER OR NOT, AND IF YOU PURCHASED IT FROM A HONDA DEALER SHOULD NOT BE A CONSIDERATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504253March 23, 2013
ENGINE, POWER TRAIN
WENT TO DEALER FOR A RECALL SERVICE AND MAINTENANCE, ALSO ASK DEALER TO CHECK FOR AN ISSUE ABOUT CAR MAKES A CLUNKING SOUND SOME WHERE IN FRONT ENGINE WHEN TURN RIGHT. THEY FOUND THE FRONT/RIGHT ENGINE MOUNT WAS BROKEN, NEED TO BE REPLACED BOTH OF THEM AND COST $820. I FOUND A LOT OF PILOT OWNERS HAS SAME ISSUE. I THINK HONDA SHOULD ISSUE A RECALL FOR THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503900March 21, 2013
ENGINE, STRUCTURE
WENT TO DEALER AND THEY SAID VEHICLE HAS BAD ENGINE MOUNTS, AND NEED TO BE REPLACED. NOTE THAT WE ALSO HAVE A 2003 ACURA MDX, AND THE DEALER ALSO TOLD US THAT SOME ENGINE MOUNTS NEEDS REPLACEMENT. WE CHECKED SOME BLOGS FOR ACURA MDX AND HONDA PILOT OWNERS, AND FOUND A LOT OF OWNERS WITH SAME ISSUES. SOME ARE BEING REPLACED EVERY TWO YEARS. WE OWNED A V6 TOYOTA FOR 15 YEARS, NEVER HAD THIS ISSUE. WE HOPE NHTSA WILL CHECK THIS, BECAUSE IT IS A KNOWN ISSUE TO OWNERS AND ACURA/HONDA WILL NEVER ADMIT. I'M SURE IF NHTSA WILL GET REPAIR RECORDS FOR THIS "ENGINE MOUNT" ISSUES, IT WILL BE A LOT. FROM WHAT I READ, THIS AFFECTS DRIVE SHAFTS DUE TO EXCESSIVE MOVEMENT OF THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503958March 21, 2013
AIR BAGS
WHILE DRIVING THE FRONT PASSENGER AIRBAG DEACTIVATES ON ITS OWN AS IF A SMALL CHILD IS SITTING IN THE FRONT SEAT, BUT THE PASSENGER SEAT IS COMPLETELY EMPTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503214March 15, 2013
POWER TRAIN, ELECTRICAL SYSTEM
PILOT ROLLED AWAY WHILE IT WAS PARKED, I HAD KEY IN MY HAND, IT HIT A CONCRETE FLOWER POT. DAMAGING MY RIGHT FENDER BUMPER MIRROR.POLICEMAN GOT INSIDE PILOT TOOK KEY IN AND OUT OF IGNITION SEVERAL TIMES,WHILE IT WAS IN GEAR. I DROVE THE CAR TO HONDA DEALERSHIP TOLD THEM WHAT HAPPENED. THEY ADMITTED IT SHOULD NOT DO THAT, BUT DID NOTHING TO HELP. AFTER HEARING OF RECALL IN JAN. I CONTACTED HONDA ABOUT THE INCIDENT TELLING THEM THEY SHOULD FIX MY PILOT SINCE IT WAS THERE FAULT THIS ACCIDENT HAPPENED. THEY HAD ME SEND THEM INFORMATION ABOUT WHAT HAPPENED. THE POLICE REPORT ECT.THEY HAD ME TAKE THE PILOT TO DEALERSHIP AND LEAVE IT 5 HOURS. WHEN HONDA CALLED ME BACK A WEEK LATER THEY REFUSED TO TAKE RESPONSIBILITY FOR ACCIDENT BECAUSE THE KEY DOES NOT COME OUT OF IGNITION WHEN DEALERSHIP HAD IT, IT DOES NOT DO THIS ALL OF THE TIME , BUT IT DID HAPPEN IN JULY 2012 LONG BEFORE I KNEW ABOUT RECALL AND I HAVE POLICE REPORT AND WITNESS TO PROVE IT DID. MY INSURANCE HAS GONE UP BECAUSE OF ACCIDENT PLUS I HAVE TO PAY DEDUCTIBLE, WHEN THIS WAS NOT MY FAULT. HONDA HAS RECALL ON HONDA SO HOW COULD THEY NOT BE RESPONSIBLE? COULD YOU PLEASE HELP ME WITH THIS? *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10501412March 5, 2013
SEATS
WHILE WARMING UP CAR IN DRIVEWAY, I HAD TURNED ON THE SEAT HEATERS TO BOTH FRONT SEATS AND WENT INSIDE. WHEN I CAME OUT TO LEAVE ABOUT 5 MINUTES LATER, THE DRIVERS SEAT WAS SMOKING AND MELTING THE TOP OF THE SEAT CUSHION. IT WAS ON FIRE. I QUICKLY SHUT OFF THE HEAT TO THE SEAT AND SMOTHERED THE SMOKING/MELTING SEAT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10499395February 20, 2013
SEATS
THE DRIVE SIDE SEAT WARMER GETS INCREDIBLY WARM AND FEELS AS THOUGH IT COULD BURN. CALLED HONDA FOR SERVICE, AND THE REPRESENTATIVE WAS VERY RUDE. HE SAID JUST DON'T USE IT. VERY CONCERNED FOR SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499290February 19, 2013
SEATS
THE SEAT HEATER GOT REALLY HOT IN ONE PLACE ON MY BACK. IT SLIGHTLY (LESS THAN A 1ST DEGREE BURN) BURNT MY BACK. ALSO, THE SEAT SMOKED. I HAD THE SEAT HEATER ON FOR 15 MINUTES. I NOTIFIED HONDA AND THE DEALER. THE DEALER TESTED THE SEAT FOR ONLY 10 MINUTES; AND, SAID IT DIDN'T SMOKE. I WAS ONE OF THE THE FIRST ONES INTO THE DEALER AND THE LAST ONE OUT (ELEVEN HOUR WAIT!) FOR A 10 MINUTE CHECK AND 2 RECALLS WHICH SHOULD HAVE TAKEN LESS TIME. I DIDN'T WANT TO GO BACK ANOTHER DAY TO HAVE IT CHECKED FOR 15 MINUTES (I HAVE A FAMILY); SO, I TOLD THE DEALER TO DISABLE THE SEAT HEATER SO THAT MY TODDLERS, MY WIFE AND I WON'T GET HURT ANY FURTHER OR HAVE A DISASTER WITH A POSSIBLE FIRE. THE DEALER DISABLED THE SEAT HEATER AS I REQUESTED. I HAVE NOT HEARD BACK FROM HONDA (OF COURSE). *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10498214February 15, 2013
SEATS
THE DRIVER'S SIDE HEATED SEAT GOT EXTREMELY HOT UNDER THE RIGHT LEG. IT GOT SO INTENSE THAT I HAD TO TURN IT OFF FOR FEAR OF BURNING MY LEG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498168February 14, 2013
POWER TRAIN
DRIVING ON FREEWAY TRANSMISSION COMPLETELY DIS-ENGAGED ( AS IF I SHIFTED INTO NEUTRAL ). WHILE "COASTING" I WAS ATTEMPTING TO SAFELY PULL OFF TO THE SIDE OF THE FREEWAY. AFTER APPROXIMATELY FIVE SECONDS THE TRANSMISSION RE-ENGAGED AND WAS PERFORMING NORMALLY AGAIN. I TOOK SURFACE STREETS FOR THE TEN MILE TRIP HOME AND THE PROBLEM OCCURRED FOUR ADDITIONAL TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494845January 27, 2013
SEATS
DRIVER SEAT HEATER GETS UNBEARABLY HOT TO SIT ON, SO HOT FEELS LIKE BURNING SKIN THROUGH CLOTHING - SMELLS LIKE BURNING WAX, FIRE CONCERN AND SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494787January 26, 2013
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2004 HONDA PILOT SUV 9/9/2008 FRONT AC BLOWER RESISTOR REPLACED $230 (MILES 68,197, ALSO HAD 100 MILES BUMPER TO BUMPER WARRANTY BUT WAS TOLD BY DEALER IT WAS NOT COVERED. 1/25/2013 (MILES 134,000) FRONT AC AIR MIX MOTOR REPLACED $501,REAR AC/HEAT DOES NOT WORK WAS STILL IN 100 MILE WARRANTY IT HAS A BAD BLOWER RESISTOR I STILL HAVE NOT REPLACED IT. TO TOP IT OFF WHEN IT RAINS MY DRIVER AND NOW FRONT PASSENGER FLOOR MATS ARE GETTING WET FROM THE UNDERNEATH THE PROTECTIVE MAT (MILES 105,000)! YOUR ATTENTION TO THIS ABOVE MATTER IS MOST APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493660January 21, 2013
SEATS, ELECTRICAL SYSTEM
WHEN TURNING ON THE DRIVER'S SIDE SEAT WARMER IT GOT EXTREMELY HOT. RECENTLY IT ACTUALLY BURNED THE SEAT FOAM AND BEGAN TO SMOKE. I WILL NOT USE IT ANYMORE FOR FEAR OF A FIRE. THANK YOU FOR LOOKING INTO THIS ISSUE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10491581January 6, 2013
ELECTRICAL SYSTEM, SEATS
DRIVER SEAT HEATER GETS EXTREMELY HOT TO THE POINT THAT BURNS ARE POSSIBLE. AFRAID THAT A FIRE MAY OCCUR SO STOPPED USING. THERE APPEARS TO BE A WIDESPREAD OCCURRENCE WHEN SEARCHING THE INTERNET. NO RECALL BY HONDA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Pilot