GMC Sierra Complaints (1997)

345 consumer complaints on file.

#10047326November 21, 2003
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP, VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR, ELECTRICAL SYSTEM:IGNITION
THE VEHICLE STALLED 5 TIMES IN ONE MORNING WHILE DRIVING TO WORK. THE WEATHER WARMED UP OUTSIDE AND THE VEHICLE RAN AND STARTED FINE. THE NEXT EVENING THE VEHICLE STARTED FINE, I GOT 1/2 BLOCK DOWN THE ROAD IT STALLED AGAIN. I WAITED FOR A FEW MINUTES AND IT RAN FINE. THE NEXT MORNING IT STARTED FINE AND I DROVE IT FOR MILES, HAD NO PROBLEMS WITH IT STALLING. WE CALLED GMC TO SEE IF THERE WAS A RECALL ON WINDSHIELD WIPER MOTOR, BECAUSE THE WIPERS WOULD WORK WHEN THEY WANTED TO WORK. NOT WHEN YOU NEEDED THEM TO WORK. THEY HAD TOLD US THAT THERE WAS ALSO AN IGNITION COIL PROBLEM WITH THIS TRUCK-THEY CALLED THE GMC DEALER THAT WAS TO DO THE RECALL WORK. A FAULTY IGNITION COIL CAN GIVE THE SAME SIDE EFFECTS AS A DEFECTIVE FUEL PUMP. WE DROVE THE VEHICLE TO THE DEALER, WHEN WE TURNED THE VEHICLE OFF IT WOULD NOT RESTART. THE RECALL WORK WAS PERFORMED ON THE VEHICLE, BUT STILL WOULD NOT START. THE GMC DEALER TOLD US IT WAS MOST LIKELY THE FUEL PUMP, THE DEALER TOLD US THE FUEL PUMPS IN THIS VEHICLE GO OUT "FREQUENTLY." BUT, HE OFFERED US TO REPLACE THE FUEL PUMP FOR $450.+ INCLUDING LABOR. OR SELL US ONE OVER THE COUNTER FOR APPROXIMATELY $425.00 + TAX. AND WE COULD INSTALL IT OURSELVES. NEEDLESS TO SAY, WE HAD THE VEHICLE TOWED TO OUR HOUSE AND NOW ARE DECIDING WHAT TYPE OF FUEL PUMP SHOULD BE BOUGHT FOR A VEHICLE THAT THE FUEL PUMP GOES OUT FREQUENTLY IN. OUR BIGGEST CONCERN IS THAT THIS TRUCK HAS 85,066 MILES ON IT, AND HAS BEEN MAINTAINED TO THE HIGHEST STANDARDS. WHY ARE THE VEHICLES FITTED WITH FAULTY/DEFECTIVE PRODUCTS. THE PUMP CAN CATCH ON FIRE, OR GO OUT IF YOU HIT TOO MANY BUMPS IN THE ROAD. THAT IS A MANUFACTURER PROBLEM OF A FAULTY PRODUCT. PLEASE LET US KNOW, HOW MANY FUEL PUMPS WE SHOULD PLAN ON REPLACING IN THE NORMAL LIFE OF THIS VEHICLE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047133November 18, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I OWN A 97 GMC TRUCK. CURRENTLY, THE TRUCK HAS A LITTLE OVER 55,000 MILES. APPROXIMATELY, 2 YEARS AGO THE INTERIOR DOOR HANDLE FAILED TO OPEN THE DRIVER SIDE DOOR. I TOOK THE VEHICLE TO LEHMERS IN CONCORD AND THEY REPAIRED THE PROBLEM AT NO CHARGE TO ME... IT WAS STILL UNDER WARRANTY. LAST WEEK THE SAME PROBLEM OCCURRED ON THE DRIVER SIDE AND "STARTED TO SHOW SIGNS OF THE SAME PROBLEM" ON THE PASSENGER SIDE DOOR. SINCE THE VEHICLE WAS OUT OF WARRANTY, I DECIDED TO "SAVE A BUCK" AND FIX THE PROBLEMS MYSELF. AFTER REMOVING THE DRIVER SIDE INTERIOR HANDLE ASSEMBLY, I WAS SHOCKED TO FIND THE HANDLE ITSELF CRACKED I.E. THE HANDLE ASSEMBLY IS POORLY DESIGNED. (IT'S PLASTIC.) I TOOK THE HANDLE ASSEMBLY TO THE DEALERSHIP AND SHOWED THE BROKEN HANDLE TO THE SERVICE MANAGER AND EXPLAINED HOW THIS WAS THE SECOND HANDLE. THE SERVICE MANAGER SAID, "THEIR HANDS WERE TIED" AND COULD NOT HELP ME BECAUSE EVERYTHING WAS OUT OF WARRANTY. THE SERVICE MANAGER DID NOT FIND ANY SERVICE BULLETINS CONCERNING DOOR HANDLES. (I ALSO SUBSCRIBE TO AN ONLINE SERVICE MANUAL PROVIDER CALLED ALLDATA.COM. THEY INCLUDE TECHNICAL BULLETINS THE SERVICE SHOPS GET FROM GM. I DID NOT FIND ANY BULLETINS CONCERNING DOOR HANDLES.) WHILE STILL AT THE DEALERSHIP, I BOUGHT A NEW HANDLE. IT LOOKS EXACTLY LIKE THE OLD ONE. IT COMES WITH A 1-YEAR WARRANTY. I CALLED GMC AND THEY SAID THAT BECAUSE THE ITEM IS OUT OF WARRANTY, THEY COULDN'T HELP ME. THE CUSTOMER SERVICE REP ALSO SAID THERE WAS NO RECORD OF ANY OTHER DOOR HANDLE PROBLEMS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041642October 11, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
I HAVE OWNED MY 1997 GMC K1500 SIERRA SINCE 1999 AND HAVE EXPERIENCED CONTINUOUS MOMENTARY LOSS OF POWER STEERING CONTROL DUE TO A FAILING VSS SENSOR LOCATED ON THE STEERING COLUMN. THIS LOSS OF POWER STEERING CONTROL OCCURS AT ANY SPEED AND DIRECTION. I HAVE HAD THIS COMPONENT REPLACED TWICE OVER THE YEARS AND THE SENSOR STARTS TO INTERMITTENTLY FAIL WITHIN 6 MONTHS. EVERY INDIVIDUAL I HAVE TALKED TO OVER THE YEARS WHO HAS OWNED A GM 1997-1999 C/K FULL-SIZE VEHICLE HAS EXPERIENCED THIS SUDDEN LOSS OF CONTROL IN THE STEERING WHEEL AT ONE TIME OR ANOTHER. IT IS UNFORTUNATE THAT MULTIPLE LIVES WILL HAVE TO BE EVENTUALLY LOST BEFORE GM WILL RECALL THESE HUNDREDS OF THOUSANDS OF VEHICLES DUE TO LAWSUITS. THE VSS STEERING AS WELL AS THE CSFI FUEL INJECTION SYSTEM ARE AN EXTREMELY POOR DESIGN AND GM KNOWS IT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039427September 24, 2003
STEERING
VEHICLE LOSES IT'S ABILITY TO TURN TO THE LEFT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033097August 19, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
I RECEIVED A RECALL NOTICE FOR MY 1997 GMC SUBURBAN. THE CAMPAIGN NUMBER IS 03023. THE DEFECT WAS RELATED TO THE WINDSHIELD WIPER MOTOR STOPPING WHICH HAS RECENTLY HAPPENED TO US DURING HEAVY RAINS. WHEN I BROUGHT THE VEHICLE TO THE DEALERSHIP (TUCKS TRUCKS IN HUDSON MA), THEY REFUSED WORKING ON THE VEHICLE AS THE GM SYSTEM SHOWED A CAMPAIGN STATUS AS "CLOSED". I CONTACTED GM AND THEY SAID THEY WOULD LOOK INTO IT. IN THE MEAN TIME I HAVE WIPERS THAT STOP WORKING INTERMITTENTLY DURING RAINSTORMS. I AM CURIOUS TO KNOW HOW MANY OF THESE CAMPAIGNS ARE CLOSED WITH NO REASON LISTED AS MINE IS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030351July 29, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM
VARIABLE SPEED STEERING IS VERY INTERMITTENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017997July 3, 2003
STEERING
THE STEERING HAD PLAY IN AND WANDERED FROM LEFT TO RIGHT. THE STEERING SENSOR WAS REPLACED. *NLM *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022445June 26, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION FAILED WITHOUT WARNING. *JB PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022938June 12, 2003
SERVICE BRAKES, AIR:ANTILOCK
WHILE DRIVING VEHICLE HIT A BUMP AND CONSUMER APPLIED THE BRAKES ,IT TOOK VEHICLE LONGER TO STOP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020352May 22, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE DRIVING, THE VEHICLE LOST POWER STEERING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019812May 14, 2003
UNKNOWN OR OTHER
THE VEHICLE WAS INVOLVED IN A REAR END COLLISION, AND THE VEHICLE CAUGHT ON FIRE. *JB
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10017085May 6, 2003
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WHILE DRIVING DOWN THE ROAD MY REAR DIFFERENTIAL BROKE RESULTING IN LOSS OF VEHICLE CONTROL. LOST POWER STEERING CONTROL AS WELL AS BRAKING ABILITY. THE LEFT WHEEL ENDED UP DETACHING THREE FEET AWAY FROM WERE THE WHEEL IS TO BE MOUNTED TO THE TRUCK. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016949May 3, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION SLAMS INTO GEAR RECENTLY, CHANGED FLUID HELPED FOR A COUPLE OF MONTHS - WINDSHIELD WIPER MOTOR WORKS WHEN IT FEELS LIKE IT - FUEL GAUGE HAS NOT WORKED SINCE 1999 AND OTHER PEOPLE I KNOW HAVE THE SAME PROBLEMS WITH THEIR GENERAL MOTOR TRUCKS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009620March 17, 2003
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
WHILE DRIVING THE STEERING WHEEL JERKED. THE VEHICLE WAS TAKEN TO A SHOP WHERE THEY REPLACED A DEFECTIVE STEERING GEAR. *AK *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009769March 17, 2003
STEERING
STEERING PROBLEMS AT CONSUMER'S EXPENSE. HOWEVER, DEALER WAS NOT AWARE OF ANY TECHNICAL SERVICE BULLETINS AND/OR RECALLS POSSIBLY RELATED TO STEERING PROBLEMS AND THEREFORE WOULD NOT AUTHORIZE REPAIRS. CONSUMER REQUESTED ASSISTANCE WITH REIMBURSEMENT. *TT *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010513March 15, 2003
SERVICE BRAKES, HYDRAULIC
MY BRAKES FAILED WHEN I GOT INTO A WRECK, THE PEDDLE WENT TO THE FLOOR ITS LIKE MY BRAKES WERE NOT THERE. I HAVE A 97 GMC K3500 4 DOOR LONG BED 4 WHEEL DRIVE, I FELT THAT I SHOULD HAVE BEEN ABLE TO STOP,I ALSO HAVE TO REPLACE MY FRONT BRAKES EVERY YEAR NO MATTER WHAT KIND I BUY. *NLM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10011717March 14, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE BLOCK CRACKED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005134February 2, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THE FUEL PUMP ASSEMBLY CONTAINED WITHIN THE GAS TANK SHORTED OUT AND MELTED WIRING ASSOCIATED WITH THE ASSEMBLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005970January 30, 2003
STEERING: STEERING WHEEL/HANDLE BAR
WHILE DRIVING, INTERMITTENTLY STEERING WHEEL WILL HAVE TO MUCH PLAY IN IT AND TURN ALL THE WAY AROUND. THIS MAKES IT DIFFICULT FOR THE DRIVER TO STEER VEHICLE, WHICH COULD RESULT IN LOST OF CONTROL AND CAUSE AN ACCIDENT. PLEASE PROVIDE MORE DETAILS. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001909January 3, 2003
SEATS:FRONT ASSEMBLY:RECLINER
WHILE DRIVING THE PASSENGER DID NOT LOCK. TS THE RIGHT FRONT SEAT FRAME WAS BROKEN WHERE THE SEAT LATCH AND SPRING MOUNTS TO THE FRAME. ALSO THE SEAT TRACK IS BROKEN. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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