GMC Sierra Complaints (2016)

457 consumer complaints on file.

#11208985May 21, 2019
STEERING
STEERING HAS EXCESSIVE PLAY BEFORE TIRES RESPOND. THIS HAS BEEN CASE SINCE A COUPLE THOUSAND MILES ON VEHICLE. HARD TO KEEP TRAVELING IN STRAIGHT LINE. ALWAYS HAVING TO CORRECT, ESPECIALLY WITH 17K FIFTH WHEEL IN TOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208481May 19, 2019
SERVICE BRAKES, POWER TRAIN
TRUCK HESITATES, JUMPS, AND BUMPS WHEN APPLYING BRAKES. WHEN STEPPING ON BRAKES TO STOP, IT BUMPS AND JUMPS BEFORE IT ACTUALLY COMES TO A FULL STOP. IT SEEMS YOU REALLY HAVE TO STEP ON THE BRAKE HARD TO MAKE IT COME TO A FULL STOP. THIS IS WORSE ON LOW SPEED, BELOW 30 MPH, STOP AND GO TRAFFIC. THERE WERE A NUMBER OF INSTANCES I ALMOST REAR ENDED VEHICLES IN FRONT OF ME DUE TO THIS PROBLEM. THE TRUCK ALSO BUMPS AND JUMPS WHEN TAKING OFF. I THINK THIS STARTED A FEW MONTHS AFTER I GOT THE TRUCK BRAND NEW. IT IS GETTING PROGRESSIVELY WORSE. I TOOK IT A NUMBER OF TIMES TO GM SERVICE CENTER; THEY DID A TRANSMISSION RELEARN, SOFTWARE UPDATES, AND TRANSMISSION FLUSH--TRUCK GOT BETTER FOR ONLY A FEW HUNDRED MILES, THEN SAME PROBLEMS RECURRED. THE LATEST COUPLE OF TIMES I WENT BACK TO GM SERVICE, THEY TOLD ME NOTHING IS WRONG WITH MY TRUCK. IT HAS BEEN VERY FRUSTRATING DEALING WITH THIS PROBLEM AND GM SERVICE FOR THE PAST 3 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207803May 15, 2019
SERVICE BRAKES, POWER TRAIN
BRAKE FAILURE ISSUE AT LOW SPEED. THIS HAPPENED IN TWO SEPARATE OCCURRENCES IN PARKING LOTS. THE BRAKE PEDAL BECAME VERY STILL AND REQUIRED GRABBING THE STEERING WHEEL AND USING IT TO PULL MYSELF DOWN HARDER ON THE BRAKE PEDAL TO GET THE VEHICLE TO STOP. THIS RESULTED IN GREATLY INCREASED STOPPING DISTANCE. FORTUNATELY NO VEHICLES OR PEOPLE WERE IN MY PATH DURING THESE OCCURRENCES. GM HAS SINCE REPAIRED MY VEHICLE. I HAVE SINCE RECEIVED A NOTICE THAT THEY ARE REPAIRING THIS ISSUE ONLY AFTER THE OWNER HAS A BRAKE FAILURE PROBLEM. THIS IS EXTREMELY UNSAFE AND IS UNACCEPTABLE. OWNERS NEED A SOLUTION AND DO NOT NEED TO WORRY THAT THIS ISSUE WILL ARISE AGAIN. IF I HIT A PERSON OR A VEHICLE, WILL GM PAY FOR MEDICAL BILLS, VEHICLE REPAIRS, LEGAL FEES? THIS TRUCK AS WELL AS MY LAST 2009 CHEVROLET SILVERADO HAD ISSUES WITH THE DRIVE TRAIN THAT GM CLASSIFIED AS NORMAL. THESE TRUCKS SHOULD NOT HAVE DRIVE SHAFT CLUNK WHEN STOPPING AT A TRAFFIC LIGHT. THESE VEHICLES HAVE MAJOR MECHANICAL CONCERNS AND THEIR QUALITY IS TRASH!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207216May 13, 2019
SERVICE BRAKES
THIS ISSUE BEGAN LAST YEAR IN NOV. 2018. WE WERE IN TRAFFIC AND STOPPING AND GOING UNTIL WE COULDN'T STOP AND THE BRAKE PEDAL WAS TO THE FLOOR AND THE CAR WAS STILL MOVING. WE BROUGHT THE TRUCK TO THE DEALER AND THEY SAID IT WAS THE BRAKE PADS. WE PAYED $1700 TO REPLACE ALL THE PADS. THE OTHER DAY (3 MONTHS WITH THE NEW BRAKES) THE ISSUE HAPPENED AGAIN AND THE TRUCK WOULDN'T STOP, ALMOST CAUSING AN ACCIDENT THAT COULD HAVE SERIOUSLY INJURED THE ELDERLY LADY IN FRONT OF US AND OURSELVES. THIS ISSUE IS GETTING WORSE AND PRESENTS A HAZARD TO US AND EVERYONE ON THE ROAD. THIS ISSUE OCCURS AT RANDOM TIMES, SLOWING TO GET OFF AN EXIT RAMP, IN TRAFFIC, STOPPING FOR CROSS WALKERS, ETC. WE BROUGHT IT TO THE DEALERSHIP AND THEY REQUIRE US TO REENACT (PUTTING EVERYONE IN DANGER) THE ISSUE AND UNTIL THEY EXPERIENCE IT, THEY WON'T FIX IT. LEAVING US WITH A CAR THAT DOESN'T STOP THAT WILL SOONER OR LATER CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206947May 11, 2019
SERVICE BRAKES
WHEN BRAKING AT LOW SPEEDS, ESPECIALLY IN REVERSE, BRAKES FAIL. I HAVE TO PUSH THE PEDAL ALL THE WAY TO THE FLOOR AND THEY STILL DO NOT OPERATE CORRECTLY. THIS IS A CONSISTENT, MULTI-INCIDENT, PROBLEM SINCE PURCHASE. MANIFESTS ESPECIALLY WHEN BACKING INTO A PARKING SPOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205758May 6, 2019
SERVICE BRAKES
MY TRUCK BRAKES DON'T WORK WHEN I AM GOING SLOWLY. I HAVE TO PUSH IN THE BRAKE PEDAL VERY HARD AND IT FEELS LIKE I'M STEPPING ON A ROCK. THE BRAKES DON'T WORK WHEN I AM MOVING SLOWLY(DRIVE THROUGH, PULLING INTO PARKING SPACE, PULLING INTO GARAGE, COMING TO A STOP AT AN INTERSECTION WHEN GOING SLOW). IT IS VERY SCARY. I HAVE NOT HIT ANYTHING YET, BUT I FEEL I WILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205791May 6, 2019
SERVICE BRAKES
THE BRAKES DID NOT WORK AT SLOW SPEED GOING FORWARD OR IN REVERSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205520May 3, 2019
SERVICE BRAKES
BRAKES FAILED COMPLETELY AT LOW TO MODERATE SPEEDS BOTH GOING FORWARD AND IN REVERSE. BRAKE PEDAL WENT FLAT TO THE FLOOR AND THE VEHICLE FAILED TO STOP. INITIALLY OCCURRED NOVEMBER 7, 2018 AND HAS PERIODICALLY RECURRED SINCE THEN. AS OF MARCH AND APRIL 2019 IT HAS BEGUN TO RECUR MORE FREQUENTLY. AFTER THE INITIAL OCCURRENCE I TOOK THE VEHICLE IMMEDIATELY TO THE DEALER. THEY COULD NOT REPLICATE THE PROBLEM AND TOOK NO CORRECTIVE ACTION. THEY DID RECOMMEND REPLACING THE FRONT BRAKE PADS AND MACHINING THE ROTORS, WHICH I HAD THEM DO. MILEAGE WAS 44,522 AT THAT TIME. IT IS BACK WITH THE DEALER TODAY AND THE FOCUS SEEMS TO BE THE BRAKE VACUUM PUMP. OF COURSE, THE VEHICLE IS NOW OUT OF WARRANTY SO I'M WAITING TO SEE IF THEY WILL PERFORM THE REPAIRS AT GMC'S EXPENSE OR NOT. IF NOT, I WILL LIKELY BEGIN CONTACTING OTHER OWNERS TO CREATE A GROUP LARGE ENOUGH TO INITIATE A CLASS ACTION LAWSUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204320April 29, 2019
SERVICE BRAKES
WITH 48,000 MILES, THE BRAKES ARE VERY SOFT AND INEFFECTIVE AT LOW SPEEDS. BOTH IN FORWARD AND REVERSE. IN READING ON LINE POST, THIS APPEARS TO BE A VERY COMMON PROBLEM IN 2014-2016 PICKUPS. IT APPEARS THE VACCUUM PUMP IS OUT AND WILL NEED REPLACED. THIS SHOULD BE A SAFETY RECALL AS I COULDNT STOP VERY WELL THE FIRST TIME IT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204434April 29, 2019
SUSPENSION
THE SEALS ON THE FRONT END SUSPENSION SHOCKS - SEALS ARE BROKEN ON BOTH FRONT SETS GREASE IS LEAKING OUT OF THEM AND CAUSING A ROUGH RIDE WITH NOISE WHEN YOU GO OVER BUMP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204295April 28, 2019
POWER TRAIN
WHEN DRIVING IN SLOW MOVING TRAFFIC TRANS MISSION FEELS VERY JERKY AND SHIFTS HARD. ALSO WHEN GOING FROM PARK TO REVERSE TRANSMISSION WILL CLUNK VERY HARD CAUSING THE TRUCK TO MOVE. TRUCK ALSO SEEMS TO HESITATE WHEN TRYING TO SHIFT IN LOWER GEARS WHILE ACCELERATING. THIS HAS BEEN AN ONGOING ISSUE SINCE PURCHASING THE TRUCK BRAND NEW FROM THE DEALERSHIP. PRIOR ATTEMPTS FOR SERVICE HAVE BEEN EXPLAINED BY THEIR TECHNICIANS AS BEING AN ADAPTIVE TRANSMISSION NEEDING TO LEARN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203727April 25, 2019
POWER TRAIN
TRANSMISSION SHIFTS HARD GOING FROM 1ST TO 2ND GEAR WITH NO FIX FROM GM. COMPLAINED TO DEALER THEY SAID IT'S NORMAL AND THERE'S NO FIX FOR THE ISSUE. ISSUE ALSO PERSIST WHEN GOING FROM DRIVE TO REVERSE, A HARD SHIFT THAT I'VE NEVER EXPERIENCED BEFORE IN SEVERAL PREVIOUS GM PRODUCTS I OWNED OR CURRENTLY OWN. HAPPENS EVERY TIME I DRIVE THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203126April 23, 2019
SUSPENSION
FRONT END UPPER CONTROL ARMS AND STRUTS ARE BROKEN CAUSING A GRINDING POPPING SOUND. MY VEHICLE HAS NEVER BEEN OFF ROADING, ALL HIGHWAY MILES. NHTSA SHOWS A RECALL ARTICLE ON THIS PARTICULAR MECHANICAL ISSUE (SEE ATTACHMENT) AS A RECALL FOR 2016 MODELS. MY VEHICLE HAS NOT REACHED THE THREE YEAR WARRANTY, BUT IS OVER THE 36,000 MILE WARRANTY. SINCE IT HAS BEEN A RECALL ISSUE, I AM REQUESTING A RECALL THAT GM SHOULD TAKE CARE OF. HOWEVER, GM REFUSES TO HANDLE ALL COST BECAUSE IT IS OUT OF 36,000 MILE WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203244April 23, 2019
STEERING
VEHICLE HAS BEEN INTO GMC DEALERSHIP SERVICE FACILITY FIVE TIMES, IN THE SPAN OF 3 MONTHS. ALL SERVICE/MAINTENANCE HAS FOCUSED ON LOOSE STEERING AND UN-COMMANDED VEHICLE PULL. ISSUE REOCCURS IMMEDIATELY FOLLOWING SERVICE. FIRST ISSUE WAS EXTREMELY NON-RESPONSIVE STEERING, WHERE I COULD MOVE THE STEERING WHEEL MULTIPLE INCHES IN EITHER DIRECTION WITH NO MOVEMENT OR REACTION FROM THE VEHICLE. COMPOUNDED WITH STEERING WHEEL HAD TO BE HELD OFF OF CENTER TO MAKE VEHICLE TRAVEL STRAIGHT. GMC DEALERSHIP SERVICE TECHNICIAN PERFORMED GM RECOMMENDED FIX, WHICH DID NOT RESOLVE THE ISSUE. RETURNED VEHICLE TO GMC DEALERSHIP SERVICE DEPARTMENT, WHERE THEY FOUND THE STEERING GEAR, STEERING BOX AND PITMAN ARM TO BE DAMAGED AND THUS REPLACED ALL ITEMS. THIS DID NOT FIX THE ISSUE. RETURNED THE VEHICLE TO THE SERVICE DEPARTMENT, WHERE THEY FOUND NOTHING WRONG, AND RELEASED THE VEHICLE BACK TO ME THE CONSUMER WITH THE PERSISTENT STEERING ISSUE. THE STEERING IS LOOSE. THE WHEEL CANTS TO THE RIGHT IF IT IS LET GO OF, AND WHEN RETURNED TO CENTER, THE VEHICLE PULLS TO THE LEFT. TOOK THE VEHICLE TO A DIFFERENT DEALER, AND ASKED THEM TO INSPECT THE STEERING AND SUSPENSION COMPONENTS. THE DEALERSHIP TEST DROVE THE VEHICLE, NOTICED THE RIGHT OFF CENTER CANT, ALONG WITH THE LEFT PULL, YET FOUND NOTHING VISUALLY WRONG WITH THE STEERING OR SUSPENSION. THEY ARE REFUSING TO FURTHER DIAGNOSE THE ISSUE AS THEY CLAIM THEIR VISUAL INSPECTION FOUND NOTHING WRONG, YET WHEN DRIVING THE VEHICLE THERE IS A NOTICEABLE STEERING ISSUE. 2016 GM HEAVY DUTY TRUCKS HAVE THIS AS A KNOWN ISSUE, YET GM HAS NOT ACKNOWLEDGED IT OR CREATED A SOLUTION. THIS IS A HIGHLY UNSAFE CONDITION, WHERE THE STEERING IS UNRESPONSIVE, AND VEERS THE VEHICLE IN UN-COMMANDED DIRECTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196037April 13, 2019
SERVICE BRAKES
BRAKES WERE VERY HARD TO APPLY AT SLOW SPEED. ALMOST CAUSED COLLISION WITH VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194964April 9, 2019
STEERING
STEERING WHEEL SLOPPY 1-2 INCHES OF PLAY WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193133April 1, 2019
ELECTRICAL SYSTEM
A FEW MINUTES AFTER STARTING TRUCK WITH REMOTE STARTER (DEFROSTER ON), A PORTION OF THE REAR WINDOW SHATTERED. SEEMS LIKE SEVERAL PEOPLE HAD THE SAME PROBLEM, APPARENTLY CAUSED BY THE DEFROSTER OVERHEATING THE GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192717March 31, 2019
SERVICE BRAKES
BRAKE PEDAL GETS VERY HARD CAN HARDLY STOP RIG DOES IT MORE WHEN GOING SLOW THEN AT HIGHWAY SPEED GOT TO BE VERY CAREFUL CAUSE YOU HAVE TO PRESS VERY HARD TO GET IT TO STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192755March 31, 2019
SERVICE BRAKES
VEHICLE WOULD NOT BRAKE EFFECTIVELY UNDER NORMAL DRIVING CONDITIONS. SERVICED AT DEALER AND VACUUM PUMP WAS FOUND TO BE DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192471March 29, 2019
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. WHILE DRIVING LOW SPEEDS, THE BRAKE PEDAL FELT HARD AND FAILED TO DEPRESS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SUTTLE MOTORS (12525 JEFFERSON AVE, NEWPORT NEWS, VA 23602, (757) 886-1700) WHERE IT WAS DIAGNOSED THAT THE BRAKE VACUUM PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 39,578.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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