GMC Sierra Complaints (2002)

591 consumer complaints on file.

#10294336December 2, 2009
SERVICE BRAKES, HYDRAULIC
I HAVE A 2002 GMC SIERRA 2500 DIESEL. I HAVE A HAD SEVERAL PROBLEMS WITH THE BRAKE LINES ROTTING OUT. THIS TRUCK ONLY HAS 84000 MILES ON IT. LAST WEEK MY FAMILY AND I WHERE OUT DRIVING AND THE BRAKES WENT ALL THE WAY TO THE FLOOR AT AND THROUGH A RED LIGHT. I PULLED OVER SAFELY AND INSPECTED THE TRUCK AND FOUND YET ANOTHER BRAKE LINE RUPTURED.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293627November 25, 2009
SERVICE BRAKES, HYDRAULIC
ABS SENSOR IN FRONT WHEEL HUB DEVELOPS RUST, ACTIVATING THE ABS SYSTEM EVERY TIME BRAKE IS APPLIED. OCCURS EVERYTIME BRAKE IS APPLIED AND VEHICLE IS IN MOTION. TRYING TO FIND REPLACEMENT SENSOR, AS GM PART IS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293205November 23, 2009
SERVICE BRAKES, ELECTRIC
WHEEL SPEED SENSORS CORRODED, ANTI-LOCK BRAKES MALFUNCTION AT LOW SPEED.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287008October 11, 2009
SERVICE BRAKES, HYDRAULIC
MY ANTILOCKING BRAKES HAVE BEEN ACTIVATING DURING SLOW TURNING STOPS AND I AM NOT ABLE TO STOP. I RAN OVER A CURVE PULLING INTO A PACKING LOT. I ALMOST HIT ANOTHER CAR PULLING INTO THE GAS STATION. I CALLED THE GM DEALER WHO SAID IT WAS NOT COVERED UNDER WARRANTY AND THIS HAS NOT BEEN UNDER A RECALL. SO I DISCONNECTED THE ANTILOCKING BRAKES AND NOW THE PROBLEM IS GONE. AND GOOD THING I DID BECAUSE THAT SAME DAY I WAS PULLING INTO TRAFFIC AND DID NOT SEE AN ONCOMING CAR BECAUSE IT DID NOT HAVE IT'S LIGHT ON (DUSK) AND I HAD TO STOP FAST WHILE TURNING. IF I DID NOT DISCONNECT THE ANTILOCK I WOULD HAVE COASTED IT TO THE ON COMING CAR. GM NEEDS TO CORRECT THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285012September 23, 2009
SERVICE BRAKES, ELECTRIC
MY ISSUE WITH MY 2002 GMC SIERRA 1500 REGULAR CAB LONG BED IS RELATED TO AN ABS WHEEL SENSOR RECALL. I HAD MY TRUCK SERVICED IN DEC 2005 FOR THE RECALL PROBLEM. THE NATURE OF THE PROBLEM IS CORROSION AT THE ABS WHEEL SENSOR WHICH CAUSES THE ABS BRAKING SYSTEM TO ACTIVATE AT LOW SPEEDS WHEN STOPPING WHICH IN TURN INCREASES THE STOPPING DISTANCE. THIS IS A SAFETY ISSUE THAT CANNOT BE NEGLECTED. I HAD GONE TO THE BOB ROSS BUICK/GMC DEALERSHIP IN CENTERVILLE, OH ON 4/30/2009 ' ORIGINAL DEALER WHERE I PURCHASED THE TRUCK. THEY PERFORMED AN INSPECTION FOR $64.95 PLUS TAX AND 10% SHOP SUPPLIES CHARGE. THEY TOLD ME THAT SINCE THE TRUCK WAS ALREADY SERVICED FOR THE RECALL, THAT I AM NOT COVERED TO RE-REPAIR/REWORK THE TRUCK FOR THE RECURRENCE OF THE PROBLEM. I CONTACTED GM CUSTOMER CARE AND WORKED WITH A REPRESENTATIVE NAMED AL AND THEN AFTER HE SAID HE COULDN'T DO ANYTHING FOR ME FROM GM CORPORATE I WAS CONNECTED TO GM DISTRICT SPECIALIST DONALD HOWELL (1-800-790-5700 X41958). DONALD ALSO EVENTUALLY SAID THAT GM WOULD NOT HELP WITH GETTING THE WORK PERFORMED. THE SERVICE REQUEST # FOR MY CASE IS 71-758818423. MY REQUIREMENT FOR RESOLUTION IS THAT GM REPAIRS THE ISSUE AT NO COST TO ME, MOST PREFERABLY BY REPLACING THE ABS WHEEL SENSORS WITH NEW ONES LESS LIKELY TO CORRODE. I'M SURE THAT THE NEW PRODUCT DESIGN HAS THE CORROSION ISSUE IN MIND AND HAS FOUND A WAY TO AVOID IT. AS THE REPAIR HISTORY OF MY VEHICLE SHOULD STATE, THE ABS WHEEL SENSORS WERE CLEANED AND THEN SPRAY PAINTED WITH A 'CORROSION RESISTANT PAINT' TO FIX THE ISSUE IN DEC 2005. AS AN AUTOMOTIVE ENGINEER WHO WORKED FOR GM/DELPHI FOR 14 YEARS OF MY PROFESSIONAL CAREER, I KNOW THAT WHAT WAS PERFORMED PREVIOUSLY IS NOT A PERMANENT FIX. I ALSO AM WILLING TO BET THAT I AM NOT THE ONLY CUSTOMER WITH RECURRENCE OF THIS ISSUE. HAD IT BEEN FIXED CORRECTLY THE FIRST TIME ' WITH NEW ABS SENSORS - THEN THE PROBLEM WOULD NOT HAVE RECURRED. I SHOULD ALSO BE REIMBURSED FOR THE $76.46 I HAD TO SPEND FOR DIAGNOSIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283028September 6, 2009
SERVICE BRAKES, HYDRAULIC
BRAKE LINES FROM MASTER CYLINDER TO ABS UNIT FAILED DUE TO RUST ON MY 2002 GMC SIERRA PICKUP TRUCK WITH LESS THAN 35,000 MILES ON IT. HAVE NOT DRIVEN NOR CAN I SAFELY DRIVE TRUCK SINCE THE INCIDENT HAPPENED. HAVEN NOT REPAIRED AS OF YET AS I AM EXPLORING MY OPTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282650September 2, 2009
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
TL* THE CONTACT OWNS A 2002 GMC SIERRA 2500 HD. THE CONTACT NOTICED FUEL LEAKAGE ON THE REAR BUMPER OF HIS VEHICLE. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE INCREASED THE RISK FOR A FIRE HAZARD. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY IN WHICH A MECHANIC CONCLUDED THAT THE FUEL INJECTORS NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 81000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280204August 12, 2009
ENGINE AND ENGINE COOLING:ENGINE
I HAVE A 2002 GMC SIERRA 2500HD WITH THE 8.1L ENGINE THAT IS EXHIBITING THE EXACT SAME SYMPTOMS THAT LED TO THE RECALL OF THE 2001 MODEL. (NHTSA # 07V521000). ONE MINUTE I'LL BE DRIVING DOWN THE FREEWAY AND THE NEXT MINUTE THE ENGINE WILL STOP RUNNING. THIS HAS HAPPENED NUMEROUS TIMES. SOMETIMES IT'LL RESTART BEFORE IT COMES TO A STOP. SOMETIMES IT WILL TAKE SEVERAL MINUTES AFTER IT'S COME TO A STOP. I'VE RESEARCHED IT ON-LINE, AND IT WOULD APPEAR THAT THIS PROBLEM IS NOT RESTRICTED TO THE 2001 MODELS. THE DATE I'VE LISTED IS WHEN I FIRST REMEMBER IT HAPPENING. IT'S VERY INTERMITTENT. IT'S GETTING WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278312July 26, 2009
ENGINE AND ENGINE COOLING
2002 GMC SIERRA 2500HD 6.0L 4X4. THE 6.0L ENGINE IS KNOCKING CONSTANTLY, AND FROM DOING SOME RESEARCH. THIS IS A VERY COMMON ISSUE AND NEEDS TO BE RESOLVED. DEALER SAID IT IS NORMAL! SINCE WHEN IS AN ENGINE KNOCKING, NORMAL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272751June 3, 2009
STEERING
THE ABS LIGHT CAME ON. SINCE THAT TIME, ON TWO SEPARATE OCCASIONS WHILE TURNING AT SLOW SPEEDS, THE TRUCK HAS STALLED IN AN INTERSECTION. AFTER REVIEWING THE RECALL INFORMATION AND CALLING GM AND OUR DEALERSHIP, NO OPEN RECALLS APPLY TO THE TRUCK. THEY WILL OF COURSE BE HAPPY TO CHARGE US AND MINIMUM OF $101.00 AND MORE TO LOOK AT THE TRUCK AND REPAIR THE PROBLEM. IF THIS IS A RECALL, WHY DOES IT NOT APPLY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263826April 1, 2009
SERVICE BRAKES, HYDRAULIC
I HAVE A 2002 GMC SIERRA 2500HD PICKUP TRUCK THAT IS EXHIBITING ABS BRAKING PROBLEMS AT LOW SPEEDS. THE ABS SYSTEM WILL ENGAGE AND DISENGAGE AT LOW SPEEDS ON PERFECTLY DRY DRIVING SURFACES. I WAS INFORMED BY A FRIEND THAT HE THOUGHT GMC HAD A RECALL ON THIS ISSUE. I RESEARCHED ON THE WEB AND FOUND A RECALL THAT DESCRIBED THIS SITUATION EXACTLY. I CONTACTED THE LOCAL DEALER AND THEY SAID THERE WAS NO OUTSTANDING RECALLS FOR MY VEHICLE. I THEN CONTACTED GMC DIRECTLY (FROM A PHONE NUMBER LISTED ON ONE OF THE WEB OBTAINED RECALL NOTICES) AND THEY RAN MY VIN AND SAID THAT MY TRUCK WAS NOT COVERED BY THE RECALL. I WANT TO KNOW HOW TO GET MY TRUCK AND SIMILAR TRUCKS INCLUDED IN THE RECALL THAT APPARENTLY DID NOT INCLUDE MY SPECIFIC VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263600March 30, 2009
ENGINE AND ENGINE COOLING
TRUCK WAS STALLING MAYBE THREE TIMES A YEAR APPROX. 3 YEARS AGO. DOESN'T REGISTER ANY CODES. APPROX. 1 MONTH AGO STARTED STALLING DAILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262693March 22, 2009
SERVICE BRAKES, ELECTRIC
GMC 2002 SIERRA ABS TRIGGERED AT LOW SPEED. UNABLE TO STOP WITHIN REASONABLE DISTANCE. HAPPENING 90% OF THE TIME NO LONGER ABLE TO SAFELY DRIVE THIS VEHICLE. NO CORRECTIVE ACTION TAKEN YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261421March 10, 2009
STRUCTURE:BODY
UNDER THE DRIVER AND PASSENGER DOORS THE BODY HAS RUSTED THROUGH. THIS IS THE ONLY SPOT ON THE ENTIRE TRUCK THAT HAS RUST. I TOOK IT TO THE DEALER THAT I ORIGINALLY PURCHASED IT FROM AND WAS TOLD THAT SINCE IT HAD 103,000 MILES IN IT THEY WERE UNABLE TO HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257056January 31, 2009
STEERING, ELECTRICAL SYSTEM
I PURCHASED A 2002 GMC SIERRA DENALI IN SEPT 2002 NEW FROM A LOCAL DEALER. I AM THE PRIMARY DRIVER AND DO NOT ABUSE THE VEHICLE. I KEEP ALL THE SERVICE WORK UP ON IT THRU THE SELLING DEALER. THE PROBLEM THAT I HAVE IS THAT THE QUDARSTEER CONTROL MODULE WENT OUT AND I CALLED GM FOR A SERVICE REQUEST. GM SET UP AN APPOINTMENT FOR ME WITH THE SELLING DEALER TO CHECK OUT THE PROBLEM. THE DEALERSHIP CHECKED OUT MY TRUCK AND TOLD ME THAT THE QUDRASTEER MODULE WAS BAD AND NEEDED REPLACED. THEY GOT ON THEIRE COMPUTER AND TRIED TO LOCATE A STEERING MODULE. BELIVE IT OR NOT THERE ISN'T ONE IN THE UNITED STATES. GM DOSEN'T MAKE THEM ANYMORE THEY HAVE BEEN DISCONTUINED. GM PRODUCED THIS TRUCK UNTILL 2005, I WAS UNDER THE IMPRESSION THAT THEY HAD TO SUPPLY PARTS FOR VEHICLES THAT THEY MADE FOR AT LEAST 10 YR'S I AM NOW STUCK WITH A TRUCK WITH 50,285 MILES ON IT AND WAS TOLD BY THE DEALERSHIP SERVICE MANAGER NOT TO DRIVE IT BECAUSE IT WOULD WEAR UOT MY TIRES. THE DEALERSHIP DISABLED THE QUDRASTEER BUT WHEN I DRIVE IT I HAVE TO KEEP THE STEERING WHEEL TURNED TO THE RT ABOUT A QUARTER TURN. IT DRIVES LIKE A VEHICLE WITH A CENTER BOLT BROKEN IN THE REAR LEAF SPRINGS. I WOULD LIKE TO KNOW WHAT MY RECORSE IS WITH GM. I CANNOT PUT ANOTHER REAR END IN IT FROM ANOTHER TRUCK BECAUSE THE DENALI'S REAR END IS 5 1/2" WIDER THAN A RUGULAR PU. I THINK GM SHOULD BE MADE TO START MAKING THE PARTS THAT THESE TRUCK'S NEED. I KNOW THAT I AM NOT THE ONLY PERSON THAT HAS RUN INTO THIS PROBLEM. ALL GM IS DOING FOR ME IS GIVING ME A LIST OF WEB SITES TO LOOK UP AND TRY TO FIND THE PART MYSELF. THERE ARE NONE!!!!!! MSRP ON THE TRUCK WAS $43,000. THE QUDRASTEER OPTION WAS $4,000. I DON'T THINK THAT I SHOULD HAVE TO PARK MY TRUCK BECAUSE GM DOSEN'S WANT TO MAKE THE PART ANYMORE!!!!!! THE QUDRASTEER WENT OUT IN NOVENBER 2008, I STOPPED AT THE POST OFFICE TO CHECK MY MAIL AND WHEN I GOT BACK IN MY TRUCK AND STARTED IT THE SERVICE FOUR WHEEL STEERING LIGHT CAME ON THE DASH. INEED THIS PART!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256947January 30, 2009
SERVICE BRAKES, HYDRAULIC
FRONT ABS ACTIVATES WHILE TRYING TO STOP. THIS IS COVERED BY MANY RECALLS. MY VEHICLE IS NOT INCLUDED ALTHOUGH IT HAS THE EXACT SYMPTOMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256455January 27, 2009
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 GMC SIERRA 3500. WHILE DRIVING 15 MPH, THE ANTILOCK BRAKE SYSTEM BEGAN TO ACTIVATE IN NORMAL WEATHER CONDITIONS. AS A RESULT, THE BRAKES BEGAN TO TREMBLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND A TECHNICIAN STATED THAT THERE WAS CORROSION OF THE WHEEL SPEED SENSOR, WHICH CAUSED THE ABS TO ACTIVATE. NO REPAIRS HAVE BEEN MADE. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL AND NO REIMBURSEMENT WOULD BE PROVIDED. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 49,100 AND CURRENT MILEAGE WAS 50,289.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255353January 16, 2009
ENGINE AND ENGINE COOLING
OUR 2002 SIERRA 3500 GMC PICKUP TRUCK IS EQUIPPED WITH AN 8.1L V8 ENGINE AND THE CRANKSHAFT POSITION SENSOR CAUSES THE TRUCK'S ENGINE TO OPERATE INTERMITTENTLY WHICH IN TURN CAUSES THE ENGINE TO FAIL COMPLETELY. WHEN THE ENGINE OPERATES INTERMITTENTLY, THE MESSAGE LIGHT ILLUMINATES 'REDUCED ENGINE POWER' AND THE VEHICLE RUNS ROUGH AND ULTIMATELY STALLS. THE ENGINE MAY RE-START IMMEDIATELY OR AFTER A PERIOD OF TIME. BECAUSE THIS SENSOR HAS FAILED ON THE EXPRESSWAY AT A HIGH RATE OF SPEED (70 MPH) ON SEVERAL OCCASIONS, WE WERE VERY FORTUNATE THAT WE (OR SOMEONE ELSE) WERE NOT SERIOUSLY INJURED. BECAUSE NHTSA RECALLED THE 2001 GMC SUVS/TRUCKS THAT HAD THIS DEFECTIVE CRANKSHAFT POSITION SENSOR AND BECAUSE THERE ARE NUMEROUS OTHER 2002 SUVS/TRUCKS THAT ARE ALSO HAVING THEIR ENGINES FAIL DUE TO THIS SAME DEFECT, THE NHTSA SHOULD IMMEDIATELY INVESTIGATE HAVING GMC RECALL THE 2002 MODELS AS WELL. THERE ARE SEVERAL COMPLAINTS LISTED ON NHTSA'S WEBSITE THAT DEAL WITH THIS SAME ISSUE (E.G., COMPLAINT NUMBERS 10038110, 10009727, 1009569, 10009556, 10001480, 10054217, 10069780, ETC.) THAT ARE IDENTIFIED UNDER VARIOUS 2002 GMC MODELS (I.E., SIERRA, GMC TRUCK, C SERIES). ADDITIONALLY, SINCE CONSUMERS FREQUENTLY PURCHASE GMC TRUCKS WITH THE 8.1L V8 ENGINE TO TOW LARGE TRAILERS, THIS SITUATION CAN CREATE A SERIOUS HAZARD ON THE HIGHWAYS THAT NHTSA MUST ADDRESS EXPEDITIOUSLY. THUS, SINCE WE ARE A CONSUMER THAT PURCHASED OUR TRUCK TO TOW A LARGE TRAILER AND OUR TRUCK HAS STALLED ON THE HIGHWAY ON NUMEROUS OCCASIONS, WE HAD NO CHOICE BUT TO REPLACE THE CRANKSHAFT POSITION SENSOR OUT-OF-POCKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255184January 15, 2009
TRAILER HITCHES
HEARD NOISE WHEN TOWING TRAILER AND I STOP. A BRIEF INSPECTION OF THE RECEIVER HITCH INSTALLED ON VEHICLE SHOWED BROKEN WELDS AND TEARING METAL DUE TO THE BROKEN WELDS. I CALLED GMC TO REPORT SAFETY ISSUE AND HAVE REPAIRED. THEY DIDN'T HAVE ANY HITCHES IN STOCK AND SAID THEY WOULD NOT PAY FOR THE REPAIR. I TOLD THEM THE SERIOUSNESS OF THIS PROBLEM WITH NO RESPONSE. THIS IS A MANUFACTURE DEFECT NOT A WEAR OR ABUSE ISSUE AND COULD POTENTIALLY CAUSE A VERY SERIOUS INCIDENT INCLUDING A FATALITY. I HAVE THE CASE # THAT I WAS GIVEN BY THE CUSTOMER SERVICE REP. I WILL REPLACE THE HITCH THIS WEEK AND SAVE THE OLD PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254644January 11, 2009
SERVICE BRAKES, HYDRAULIC
BRAKE LINE FAILURE DO TO EXCESSIVE RUST. ALL BRAKE LINES HAD TO BE REPLACED AS THEY WE ALL RUSTED EXCESSIVELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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