GMC Canyon Complaints (2016)

271 consumer complaints on file.

#11506080February 7, 2023
STEERING
The contact owns a 2016 GMC Canyon. The contact stated upon starting the vehicle, the vehicle lost power steering functionality. A warning message indicating a power steering failure was displayed. The contact was able to drive the vehicle by using physical force to steer the vehicle. The contact stated that upon starting the vehicle the next day, the vehicle responded as needed. However, upon test driving the vehicle, the failure recurred. The vehicle later responded as needed and was taken to the dealer to be diagnosed and the contact was informed that the steering gear assembly needed to be replaced. The vehicle was not repaired. The contact related the failure to GMC Technical Service Bulletin Number: 15595A and GMC Campaign Number: N202325410. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504038January 27, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Purchased this vehicle brand new and paid extra for Nav and a backup camera as I am a disabled Veteran! Currently have 32000 miles or so as i don't drive that much. No other lights or warnings came up before the following happened. Recently the radio stopped playing and the infotainment system went blank. It occasionally pops up a screen that says waiting on update, other than that it stays blank most of the time. The backup camera comes on intermittently but not always when backing up, maybe 1 out of every 5 times. Also the bluetooth went dead since this all started. As a disabled Vet I depend on the backup camera and built in Navigation so this is an issue! Called the dealer and 3 other radio and entertainment car stores and they stated this is a know issue and would cost around $1000 to $1200 to replace the HMI 2.5 module behind the dash which is the known issue. Looking online this is a well known and common issue and GMC has bulletins to diagnose but no free or discounted replacement or repair, even though it's all over the internet that GMC and Chevy Infotainment centers have issues. There is a class action lawsuit going on due to this issue as well. I'm sure there are others that just haven't complained and should be fixed by the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503633January 25, 2023
STEERING
multiple times while driving, whether on main roads or the highway and in various condition, my Traction Control lights come one and stabilizer lights as well then the computer shows Power Steering Failure. I've lost power steering 3 times and it's almost caused 2 accidents. The 2015 GMC Canyon was recalled for this matter and the 2016 model uses the same components. Why isn't the 2016 being recalled? Many GMC Canyon Forums online complain of the same issue. This is going to result in a fatal accident for someone. Please take action!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499766January 2, 2023
STEERING
Power steering will randomly fail while driving. NHTSA recalled 2015 but did nothing for 2016 which is still having the same problems
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494835November 25, 2022
ELECTRICAL SYSTEM
The key does not always release from the ignition after parking the truck. I have to shift into Drive and back into Park multiple times or wait up to a minute to remove the key. Took it to the dealership, but at that time, it was only happening once a week or so, and they could not reproduce the problem. 3 years later and it still happens and it's getting much worse. Happens at least once a day. I have seen this problem pop-up on many forums, and while it is not a safety issue, it is a quality issue that should be addressed by GMC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490123October 20, 2022
STEERING
Three times we have gotten an alarm that there is a steering malfunction and to drive carefully. We experienced a loss of power steering. We have had it in for service twice. The first time, the dealer reprogrammed the computer, which did not solve the problem. The second time, they said they needed to replace the steering wheel torque sensor, which they tried to order, but said it is not currently available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489448October 16, 2022
STEERING
My power steering suddenly went out on the highway. Has now happened a couple times. Stabilatrak also errored. Both times it showed an error message in the display saying "Service Power Steering". There have been no signs of the power steering going bad or noises from the power steering pump to indicate it is mechanical. If I stop the car and restart it the problem goes away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486385September 26, 2022
STEERING
The contact owns a 2016 GMC Canyon. The contact stated that while driving at various speeds, the vehicle lost power steering assist causing the steering wheel to become very difficult to turn in either direction. During the failure, the power steering and traction control messages were displayed. After restarting the vehicle, the failure was self-corrected and the vehicle operated as designed. The contact indicated that the failure had become more frequent. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486083September 23, 2022
STEERING
My 2016 GMC Canyon had a power steering failure and stability warning light while turning off highway with my grandson in the truck. Power steering returned after turning truck off and restarting. The next day, I took it to Rogersville Chevrolet to check and change oil since it was due, however, they could not find anything other than a stability track warning in history. 2 weeks later happened again repeatedly. Dropped it off at dealership, dealer states steering needs total replacement. It is available to inspect, I have not had it replaced yet, dealer asking for over $2000.00 to fix it. Poses safety hazard due to unexpected loss of steering at anytime. Also, this is the same issues that was the subject of recall in the 2015 GMC Canyon. Power steering intermittently failing making steering very difficult without warning beforehand. Warning light appears post failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484876September 16, 2022
STEERING
My vehicle a 2016 GMC Canyon loses power steering making it hard to control and it happens driving out of the garage but also sometimes without warning while driving it. One time it happened on a curve and I almost had a headon collision. Dealership, Von Holsen GMC in Ashland Wi. said it is the identical problem that is in a recall for 2015's. Diagnosis by the dealership confirmed that this is the identical to the recall. But they will not cover it because mine is an early 2016. I request that the recall be expanded as they do not have all the vehicles that are effected. Thank you , [XXX] Cable, Wi. 54821 [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484552September 15, 2022
STEERING
Power steering suddenly goes out while driving. I get a ringing and visual notification notifying me that stabilitrak and power steering are not working properly. I have to steer the truck manually. The next day it drives correctly again for 5-10 miles then the exact same issue reappears, and I lose all power steering while on the road at full speed. This issue is recalled in 2015 GMC Canyons, but not on my 2016 model. Please address this issue asap. I'm being told I have to have the whole rack replaced for $2400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484314September 13, 2022
STEERING
The power steering has locked up twice. Once on 9-12-2022 and again on 9-13-2022. the first time was in a school zone going 25 mph. The 2nd time was in the same area goin 50 mph. The 2nd time it locked up, I recovered before hitting a guard rail. I have an appointment with Wyatt Johnson GMC Buick in Clarkesville, Tennessee on Saturday 9-17-2022 to diagnose the problem. A message to service Stabilitrak and service power steering drive with care came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483938September 12, 2022
ELECTRICAL SYSTEM
The malfunction is: no power, no crank, no electricity at all, can not use key fob to lock/unlock, radio does not work, dash does not work, literally 0 lights 0 power when key is in ignition to and turning to start or when key is not in ignition. The positive battery terminal also overheats to extreme temps which caused my dad a 3rd degree burn since positive terminals should never be hot. Dates of malfunction that have left me stranded 7/16, 8/3, 8/5, 8/11, 8/12, 8/28. I have video evidence of the malfunction on each of those dates. The way we got it to fix is by banging on the battery. on 8/12 I brought the truck to the dealership because I banged on the battery I got error codes- Engine Power Reduced, and Stabilitrak Offline. The engine was shaking very badly, I have video. hey have the truck for a week, get it to trigger the same incident and determine its a bad battery cell that could only be detected when the malfunction was happening. They replaced the battery. On 8/28 the same malfunction happens except nothing is fixing it, not banging on the battery, not waiting 24+ hours. Prior to me buying the truck on June 28th the previous owner has an invoice in the glove box dated May 25th to try to fix the same issues. I bought this from the dealership not the previous owner. The vehicle still sits at the dealership trying to diagnose the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483512September 8, 2022
STEERING, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2016 GMC Canyon. The contact stated while driving at approximately 35 MPH, the vehicle lost power steering functionality. The stabili trac warning light was illuminated. The contact was able to drive safely to his residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 21V213000 (Steering). The approximate failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483367September 7, 2022
STEERING
I have had half a dozen incidents in the past month in which I lose electronic power steering and stability control functions. The display will flash a warning and then I lose all power steering. This is extremely dangerous as it is very difficult to steer the truck. It has happened at various speeds. You must shut off the truck and restart to make it go away. This is the exact behavior/issue that was in the 2015 models that have been recalled. My research is showing alot of 2016 models being affected and I believe the recall should be extended to the 2016 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483088September 6, 2022
STEERING
I have been having the issue of the power steering/stabilitrak going out randomly since Feb 2021. I have taken it to 2 different dealerships, both told me the power steering pump is fine & nothing is wrong. The power steering went out completly & now a third dealership is saying exactly what happened with the 2015 models (NHTSA CAMPAIGN ID: 21V213000). A $2200 fix! I am keeping my paperwork so I can turn it in whenever the NHTSA FINALLY decides to issue a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482441September 1, 2022
STEERING, STEERING:ELECTRIC POWER ASSIST SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2016 GMC Canyon. The contact stated while driving approximately 70 MPH, the stabilizer and the steering power assist warning lights illuminated. The vehicle then lost power steering functionality. The contact was able to pull over safely to the side of the road. The contact then turned off and restarted the vehicle. The contact also stated that the vehicle was reset overnight occasionally. The vehicle was taken to the local dealer who diagnosed the vehicle with steering assist and rack and pinion failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482506September 1, 2022
STEERING
The contact owns a 2016 GMC Canyon. The contact stated while driving approximately 70 MPH, the power steering failed. The contact stated that the power steering and stability track warning lights were illuminated. The contact pulled off the road and turned off the vehicle and when the vehicle was restarted, the power steering functionality returned. The contact had taken the vehicle to a local dealer who determined that the steering gear box assembly needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482100August 30, 2022
STEERING
Loss of power steering almost crashed in raining weather. Gm says no recalls on my truck but on 2015 gmc canyon that was a problem on those trucks and I think I have a bad power steering. Gm said they can't do anything about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481434August 26, 2022
STEERING
While driving I was alerted from the vehicle message system that my power steering was out. It then made the vehicle incredibly difficult to turn. This has happened on numerous occasions, some while turning, causing me to almost crash. 2015 GMC Canyon's and Chevrolet Colorado's had recalls for the same issue, however, 2016's have not. I have read numerous articles stating owners of these same vehicles with 2016's are having the same problems but GMC isn't recognizing it and the owners are having to foot the bill at the dealership. This a huge safety concern which could ultimately involve death if not handled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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