Ford Fiesta Complaints (2017)

75 consumer complaints on file.

#11557515November 29, 2023
ENGINE
My name is [XXX] (phone [XXX] , email: [XXX] ) I bought a Ford Fiesta 2017 VIN # [XXX] in Feb 2021. The car with 25K. Currently, at 59K Cylinder 1 and Cylinder 3 misfire because coolant gets in both cylinders, diagnosed by a local car mechanic! When driven, the car is a fire hazard!!! I’ve submitted a claim to Ford Motor Company [XXX], and they replied they don’t have a program that can help me! Next, I took the car to Ford's authorized service, Ted Britt Chantilly, VA. The car stayed there 11/7-11/21. According to them, the problem was only a cracked spark plug near cylinder 3. After I paid the diagnostic fee plus the repair cost. The car started exhibiting the misfire problems within the first 10 miles driven. The car was returned to the Ford Service department the next morning 11/22. The OBD reader at Ted Britt Chantilly, VA showed a misfire, this time in cylinder 1 and cylinder 4. My car is at Ted Britt Chantilly, VA for a second time since 11/22/. Still, they can’t figure out why the car engine misfires!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550223October 16, 2023
FUEL SYSTEM, GASOLINE, POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2017 Ford Fiesta. The contact state that while driving at an undisclosed speed, the vehicle hesitated. A message displayed on the instrument panel “Transmission Failure - Service Now”. The vehicle was towed to the dealer where it was diagnosed that the clutch failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that each time after the vehicle was refueled, while driving at undisclosed speeds, the vehicle hesitated. The check engine warning light illuminated. The vehicle was taken back to the dealer where it was diagnosed that the TCM failed, and the clutch needed to be replaced. The vehicle was repaired. The vehicle was taken to the dealer where it was diagnosed that the purge valve failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the NHTSA Hotline. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532164July 13, 2023
ELECTRICAL SYSTEM, POWER TRAIN
As of date in July, starting in february the car had transmission error service now, got a new TCM under warranty. A week later the error came back and was told it was just an error code. A week later it came back and stalled out on the road but was not given help. A week later error code came back took to service a few days after they said they reprogrammed the TCM and it was ready to be picked up. Drove it off the lot and it stalled on the highway less than 5 minutes after being picked up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519414April 28, 2023
POWER TRAIN
The contact owns a 2017 Ford Fiesta. The contact stated while driving 65 MPH, the vehicle lost motive power. Additionally, the vehicle made abnormal growling sounds as the transmission was shifting hard and was slipping between gears. There was no warning light illuminated. The contact also stated that the transmission had slipped while at a complete stop, causing the vehicle to lunge forward. The contact stated that the failure occurred intermittently. The vehicle was taken to an independent mechanic, where it was test-driven and diagnosed with transmission failure. The mechanic diagnosed that the transmission needed to be replaced. The dealer was notified of the failure and informed the contact that he would be charged a repair fee. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would not assist as an unknown class-action lawsuit related to the failure had not reached a settlement. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513554March 24, 2023
ELECTRICAL SYSTEM
The contact's son owns a 2017 Ford Fiesta. The contact stated that the alarm occasionally activated independently. Additionally, the hood latch warning light was illuminated. The contact stated that the battery terminals had to be removed to deactivate the alarm. The vehicle was taken to the dealer but was not diagnosed. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512849March 20, 2023
ENGINE
I was involved in a MINOR motor vehicle accident. 9/21/2022 during the accident my 2017 ford fiesta suffered considerable damage(which I was ticketed for, they said wreckless driving.. I wasn't speeding and I have police reports to back this up). The car did its job and no one was substantially hurt. When I got a chance to look at the car further I noticed the passenger side motor mount(plate not the entire mount) exploded during the crash and allowed the engine to be pushed back. On that side. After retrieving the pieces that remained, there was a clear issue with the part previously mentioned. There is obvious gas porosity in the cast aluminum part. The car has since been brought back to running and driving condition. My over all concern is people potentially being charged criminally over what could be a manufacturing flaw. If the mount plate had held the damage my car received would have been considerably less. I'd like to also note I stopped at my local ford service center to inquire about this aswell. And he recommended I get in contact with ford(manufacturing) I tried by phone and that's almost impossible. I've attached photos for reference
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11508728February 23, 2023
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:HORN
Horn stopped working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499560December 30, 2022
UNKNOWN OR OTHER
In September 2022 we are visiting my son it’s his first year off to college.. We were pulling out of the parking lot of my sons dorm. We turned the car on and started to drive, all of sudden the car stopped moving it would not move forward or backwards..It was the transmission, we have order the parts but they have been on back order. It’s Dec. 30 we have been without a car and parts. Almost 4 months we have been dealing with this..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490750October 25, 2022
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Fiesta. The contact had initially taken her vehicle to an independent mechanic for a tune-up. The check engine light appeared on the instrument panel soon after service and the vehicle was taken back to the independent mechanic six more times. Despite multiple visits, the engine light remained illuminated on the instrument panel. The vehicle was then taken to a dealer who diagnosed the vehicle with a defective pedal sensor. The contract also replaced the battery which removed away the check engine warning light. The vehicle was then taken to another independent mechanic for an oil change; after the oil change, the oil warning light appeared on the instrument panel. The vehicle was taken back to a dealer where they informed her that the engine had overheated and led to engine failure. The contact was given an estimate for a new engine. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484610September 15, 2022
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2017 Ford Fiesta. The contact stated that while the vehicle was parked in the driveway, she noticed that the rear driver's side tire was flat. The contact contacted Roadside Assistance however, Roadside Assistance was unable to replace the tire as the lug nuts were swollen and could not be removed. The vehicle was towed to the dealer where it was diagnosed that the lug nuts needed to be replaced and the failure was a known issue. The vehicle was not repaired. The vehicle was then towed to a tire store where the lug nut set was replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact the NHTSA Hotline. The failure mileage was approximately 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482622September 2, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
The contact owns a 2017 Ford Fiesta. The contact stated that the check engine warning light had illuminated. The vehicle was taken to the local mechanic who diagnosed the failure as an EVAP emission system leak. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 79,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479111August 13, 2022
UNKNOWN OR OTHER
At intersection making a turn when vehicle wouldn't move forward. Transmission stoped working. Dangerous vehicle position. Signal light changed. Several cars honked horn and had to go around. Car was in gear (drive). After several minutes shifting into drive and reverse and back into drive I was able to complete turn and pull over to side of road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465958May 24, 2022
POWER TRAIN
The contact owns a 2017 Ford Fiesta. The contact stated that while driving at a low rate of speed, the vehicle shut off without warning. The contact had the vehicle towed to an independent mechanic after multiple attempts to restart the vehicle. The independent mechanic then informed her that only a dealer could repair the vehicle; therefore, the vehicle was towed back to her home. The vehicle was then towed to a dealer where she was informed that the TCM (Transmission Control Module) needed to be replaced. The manufacturer was notified of the failure but offered no assistance; they then referred the contact to the NHTSA. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462495April 27, 2022
POWER TRAIN
The contact owns a 2017 Ford Fiesta. The contact stated that upon starting the vehicle, a yellow wrench warning symbol and "engine malfunction service now," warning message appeared on the instrument panel. The contact also stated that the vehicle would intermittently stall while driving at various speeds with the warning light remaining illuminated. The contact called several dealers including Ourisman Ford of Alexandria (6129 Richmond Hwy, Alexandria, VA 22303), Upper Marlboro Ford(5701 Crain Hwy, Upper Marlboro, MD 20772), Koons Ford of Silver Spring (3111 Automobile Blvd #1, Silver Spring, MD 20904) and was informed that the failure might be related to a transmission defect. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle; he was then referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454687March 1, 2022
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2017 Ford Fiesta. The contact stated that while driving at an unknown speed, the vehicle was jerking while an unknown warning light was illuminated intermittently. The vehicle was taken to the dealer where it was diagnosed; however, the contact was not informed of the cause of the failure or what needed to be repaired. The vehicle was repaired. In addition, the contact stated while having maintenance repairs on the vehicle, the mechanic informed her that the lug nuts were swollen on all four wheels and needed to be replaced. The contact mentioned that it was difficult to remove the lug nuts. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 98,743.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443825December 14, 2021
FUEL/PROPULSION SYSTEM
The contact stated there was a warning indicator of PO456 and P1450. The contact stated there was an abnormal winding sound detected. Additionally, while driving the vehicle hesitated. The vehicle was taken to the local dealer to be diagnosed and fixed but in 4 months again the problem showed in the car. The contact was informed that the canister purge valve needed to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443656December 13, 2021
POWER TRAIN:CLUTCH ASSEMBLY, POWER TRAIN:CLUTCH ASSEMBLY:MASTER CYLINDER
The contact owns a 2017 Ford Fiesta. The contact stated while driving 65 MPH with the cruise control engaged, the contact depressed the clutch to shift gear however, the clutch seized, and the contact was unable to shift into gear. The contact placed the vehicle into neutral and veered to the side of the road. The contact looked under the hood and smelled an abnormal chemical odor coming from the engine. The contact had the vehicle towed to a local dealer who diagnosed the vehicle with a faulty clutch. The contact was informed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437125October 18, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Fiesta. The contact stated the vehicle lost motive power and stalled. The contact stated there was a warning indicator of PO456. The contact stated there was an abnormal winding sound detected. Additionally, while driving the vehicle hesitated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The contact mentioned another recall involving another year, make, and model and indicated the failure was like NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The approximate failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415993May 10, 2021
SEATS
TL* THE CONTACT OWNS A 2017 FORD FIESTA. THE CONTACT STATED THAT WHILE STATIONARY, THE DRIVER'S SIDE FRONT SEAT FRACTURED. THE CONTACT WAS STUCK BY A METAL PIECE WHEN HE SAT IN THE SEAT. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407452April 11, 2021
ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
AFTER AN OIL CHANGE, OIL COMPLETELY DRAINED FROM ENGINE. NO VISIBLE LEAK FROM OIL PAN PLUG OR OIL FILTER.*DT THE CONSUMER STATED THE FAILURE WAS DETERMINED TO BE AN UNTIGHTENED OIL FILTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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