Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10808207December 3, 2015
AIR BAGS, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE PULLING INTO A PARKING SPACE AT A VERY LOW RATE OF SPEED, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION, SURGED FORWARD, AND CRASHED INTO A BUILDING. DURING THE CRASH, THE FRONT END OF THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE; HOWEVER, THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUFFERED INJURIES TO THE LEFT ARM AND HIP, HEAD, AND NECK. MEDICAL ATTENTION WAS RECEIVED AND A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 47,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10807648December 1, 2015
POWER TRAIN
STARTED WITH FLASHING OF LIGHT WENT TO CHECK ENGINE LIGHT CODE P0775 TRANSMISSION CONTROL SOLENOID B.... FROM WHAT I'M FINDING OUT THIS IS JUST A SYMPTOM OF THE BIGGER PROBLEM THE SERVO BORE LEAKING AND NEEDING A BRASS SLEEVE INSERT FIX... I THINK IT'S TOTAL CRAP I HAVE TO PAY FOR A KIT AND FIND SOMEONE WHO WILL FOLLOW THE PROPER REFIT PROCEDURES AND PAY THEM WHEN FORD IS WELL AWARE OF THIS ISSUE AND SHOULD BE FORCED INTO A RECALL RETRO FIT... I AM A 50 YR OLD DISABLED WOMAN WHO CAN'T AFFORD TO FIX A PROBLEM THE MANUFACTURER SHOULD BE DEALING WITH....THE TRANSMISSION IS HAZARDOUS AND CAN DISENGAGE FROM LOSS OF PRESSURE WHILE DRIVING...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807178November 27, 2015
POWER TRAIN
GEAR SHIFTER BROKE OFF WHILE PUTTING THE CAR IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806733November 25, 2015
VISIBILITY, STRUCTURE
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE PARKED, THE REAR HATCH WINDOW WAS CLOSED AND IT SHATTERED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000. THE CONSUMER STATED AFTER THE WINDOW WAS REPLACED, SHE RECEIVED A RECALL LETTER FOR THE EXACT ISSUE. UPDATED 03/21/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806627November 24, 2015
FUEL/PROPULSION SYSTEM
GAS GUAGE REGISTRES EVERY NOW AND THEN - 97% OF THE TIME IT SAYS CHECK GUAGE -AND NOTHING ON THE FUEL GUAGE THEN ALL OF A SUDDEN IT WILL WORK FOR ABOUT 10 MIN., THEN IT GO BACK TO CHECK GUAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789529November 10, 2015
INTERIOR LIGHTING, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE ENTERING THE VEHICLE, THE INTERIOR LIGHTING REMAINED ILLUMINATED AND LEAKED WATER INTO THE VEHICLE. THE CONTACT NOTICED WATER STAINS BY THE VISORS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 133,748.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787789November 2, 2015
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, VISIBILITY
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. UPON OPENING AND CLOSING THE REAR HATCH, THE ROD ON THE DRIVER SIDE FRACTURED WHICH CAUSED THE GLASS TO SHATTER. THE VEHICLE WAS PARKED AT THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,043. UPDATED 1/15/16 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783866October 21, 2015
POWER TRAIN
1ST TRANSMISSION TOTAL FAILURE AT 87K MILES 2ND TRANSMISSION TOTAL FAILURE AT 156K MILES VEHICLE IS DRIVEN VERY LIGHT DUTY USAGE BY A MATURE WOMAN (NOW 86 YEARS OLD AT THE TIME OF THE 2ND FAILURE). FROM RESEARCHING ON THE INTERNET I HAVE FOUND THAT FORD MANY ISSUES WITH EARLY MILEAGE TRANSMISSION FAILURES AND NEVER A RECALL FOR THIS ISSUE. I'M FILING THIS ON BEHALF OF MY MOTHER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785020October 21, 2015
POWER TRAIN
NEEDED A NEW TRANNY AT 118,000 MILES THEN NEEDED ANOTHER ONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780744October 8, 2015
AIR BAGS, POWER TRAIN
I FINANCED THIS VEHICLE THRU 123 AUTO IN HOMOSASSA FL CITRUS COUNTY AND IT HAS A AIRBAG THAT IS NO GOOD AND NO HORN AND THE TRANSMISSION WAS BAD THE DAY I BOUGHT IT AND THEY WILL NOT FIX SO I AM CURRENTLY PAYING TO GET IT FIXED I WAS TOLD TO MAKE A COMPLAINT WITH THIS OFFICE TO SEE IF YOU CAN HELP ME GET SOMETHING DONE BECAUSE IT IS NOT RIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780612October 7, 2015
AIR BAGS
THE AIR BAG LIGHT CAME ON BLINKING FOR NO REASON AND WANT GO OFF! HELP PLEASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765038September 18, 2015
POWER TRAIN, UNKNOWN OR OTHER
I WAS DRIVING ALONG AND THE OVER DRIVE LIGHT OFF STARTED FLASHING AND I STARTED EXPERIENCING THE VEHICLE STARTING TO SHIFT HARDER IN 1 & 2 GEARS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763399September 13, 2015
POWER TRAIN
THE TRANSMISSION OF OUR 2002 EXPLORER STARTED SLIPPING, JUMPING, JERKING' SURGING, REFUSING TO SHIFT, SHIFTING SLOWLY AND OTHER ASSOCIATED THINGS APPROXIMATELY 4 YEARS AGO. THERE IS NO CONSISTENCY, IT DOES IT WHENEVER IT WANTS, REGARDLESS OF THE SPEED, OUTSIDE TEMPERATURE, DRIVING DISTANCE. I FEEL FORD OWES ME A NEW, REDESIGNED TRANSMISSION WITH INSTALLATION. I WOULD LIKE TO KNOW WHAT FORD IS DOING ABOUT THE PROBLEM WITH THE TRANSMISSION WHICH WAS INSTALLED IN THIS MODEL AND YEAR EXPLORERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762830September 10, 2015
SUSPENSION, WHEELS
THE REAR SUSPENSION IS BROKEN ON EITHER SIDE OF VEHICLE, THE REAR PASSENGER SIDE BEARINGS WERE REPLACED, NOW THE DRIVERS REAR WHEEL BEARINGS ARE SHOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760108August 28, 2015
STRUCTURE:BODY
VEHICLE LEAKS TRANSMISSION FLUID FROM WHAT A APPEARS TOBE THE TRANS BELL HOUSING AND WAS TOLD BY EXPERTS AFTER TAKING VEHICLE TO INVESTIGATE,MAIN SEAL TRANNY DAMAGED AND TRANS NEEDS TOBE PULLED,COSTING HUNDREDS TO FIX.WAS IN FIRST ACCIDENT IN 30YRS BECAUSE TRANNY WOULD NOT ENGAGE,SHIFT TO PROPER TORQUE FOR SPEED WHEN NEEDED.CAUSING SLUGGISH LATE SHIFT TO ALMOST STOP,AND CAUSING CRASH. CAN YOU HELP?.................ANYONE? THANKYOU!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10750006August 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE DOOR AJAR WARNING LIGHT ILLUMINATED WHILE THE DOORS WERE CLOSED. AS A RESULT, THE BATTERY BECAME INOPERABLE DUE TO THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743483July 25, 2015
AIR BAGS
AROUND 1015AM ON SATURDAY JULY 25, 2015, I WAS IN THE PROCESS OF ATTACHING MY BOAT TRAILER TO THE HITCH. AFTER OPENING MY DRIVERS DOOR SEVERAL TIMES, CHECKING ON THE HITCH POSITION, I PUT MY VEHICLE IN PARK, GOT OUT, SHUT THE DOOR, AND THEN HEARD A LOUD SOUND THAT SOUNDED LIKE A GUNSHOT. I TURNED AROUND AND SAW THAT MY DRIVERS SIDE CURTAIN AIRBAGS HAD DEPLOYED FOR NO REASON AT ALL. THE LEFT REAR SEAT AIRBAG ALSO DEPLOYED. THE VEHICLE WAS NOT MOVING AND DID NOT SUFFER ANY SIDE IMPACT WHATSOEVER. I BELIEVE THIS IS A SAFETY DEFECT DUE TO THE HAZARDOUS CONDITION THAT IT COULD CREATE IF A DRIVER IS DRIVING AND IT INFLATES FOR NO REASON AT ALL. THIS COULD POTENTIALLY CAUSE THE DRIVER TO HIT ANOTHER VEHICLE OR GO OFF THE ROAD AND POTENTIALLY KILL SOMEONE. I KNOW OF TWO OTHER CASES FILES ON CARCOMPLAINTS.COM OF THIS SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735969July 23, 2015
UNKNOWN OR OTHER
WAS DRIVING ON PRIVATE PARKING LOT AT 10 MPH WHEN GAS PEDAL SLAMMED TO THE FLOOR LOCKED AND ACCELERATED VEHICLE TO APPROX. 35 MPH AND CAREENED THROUGH 6FT CHAIN LINK FENCE ONTO RV DEALERSHIP LOT AND CRASHED INTO A MOTORHOME. ENTIRE WHEEL AND HOUSING RIPPED FROM THE CAR, PERSONAL INJURIES SUSTAINED
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10735979July 23, 2015
AIR BAGS, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE TRAVELING LESS THAN 5 MPH, THE VEHICLE'S THROTTLE BECAME STUCK WITHOUT WARNING WHICH CAUSED THE VEHICLE TO ACCELERATE TO A SPEED ABOVE 40 MPH. THE VEHICLE CRASHED THRU A FENCE AND INTO THE REAR OF A MOTOR HOME CAUSING THE FRONT DRIVER'S SIDE TIRE TO FRACTURE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V399000 (VEHICLE SPEED CONTROL). THE CONTACT SUSTAINED WHIPLASH, NECK AND BACK PAINS FROM THE FAILURE. A POLICE INCIDENT REPORT WAS FILED AND THE VEHICLE WAS TO BE TOWED TO A YARD UNTIL IT WOULD BE ABLE TO GET INSPECTED AND DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 194,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10736033July 23, 2015
SUSPENSION
INSPECTION FOUND BOTH REAR COIL SPRINGS BROKE AND DRIVER FRONT COIL SPRING ALSO BROKE. 3 BROKEN SPRINGS. NEVER HEARD OF SPRING BREAKING, EVER. SEEMS TO BE A PROBLEM WITH FORD EXPLOYERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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