Ford Explorer Complaints (2022)

257 consumer complaints on file.

#11664147May 31, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
On my 2022 it’s has a warning that it has a faulty park aid faults
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660969May 14, 2025
ENGINE
The contact owned a 2022 Ford Explorer. The contact stated that upon taking off after yielding to a stop sign, the vehicle inadvertently lost motive power in the middle of an intersection. As a result, the vehicle was struck by another vehicle on the rear driver's side door, sending the vehicle careening back through the inspection past the stop sign before coming to a complete stop. All air bags were deployed. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The occupants did not immediately receive medical attention but later transported themselves or were transported to area hospitals for evaluation. The contact received a full-body MRI and was treated for whiplash, neck pain, and various bruising caused by the seat belt, while her husband received a CAT scan and was treated for whiplash, neck pain, back pain, and bruising on his arms. Meanwhile, the [XXX] occupant was transported to his primary care physician by his parents and treated for a neck burn caused by the seat belt. The contact also stated that the driver of the other vehicle was transported to an area hospital by EMT but was unaware of her condition or treatment. The manufacturer was not notified of the failure. The failure mileage was 80,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11660723May 13, 2025
SERVICE BRAKES
Every component of the braking system signaled a fault & associated alerts simultaneously. Nearly a complete brake failure occurred (almost caused me to run into an intersection at a red light). Brakes maintained very little pressure even with pumping them, approx every 5th time I stopped pressure was regained. Quadrupled the braking distance. ABS, parking brake, etc - all failed. Managed to get the car to dealer service (hazard lights & slow driving). Car still at dealer service garage. Brake fluid levels are fine, no apparent leaks. Service intake tech replicated the issue but the mechanics could not. I refused to take the the car back without further work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659021May 5, 2025
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
The contact owns a 2022 Ford Explorer. The contact stated that while driving at 20-25 MPH, the brakes were applied, and the brake pedal fell off. The brake pedal was not responding. The vehicle increased in speed to 43 MPH. The contact maneuvered around an unknown vehicle to avoid an accident, but the unknown vehicle turned and crashed into the passenger-side quarter panel. The vehicle traveled off a curb and landed in a ditch. The contact and two passengers occupying the second-row seats and one child passenger occupying the third row in a car seat sustained bruises and cuts and were transported to the hospital. The air bags did not deploy. There was no fire. A police report was filed. There was an abnormal beeping sound detected. There were no warning lights illuminated. The vehicle was towed to a body shop. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, who opened a claim and declined to assist. The failure mileage was approximately 57,865.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11656720April 25, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Every morning when I go to leave in my 2022 Ford Explorer when it's cold or not. I go to start the vehicle and it automatically says that their is a malfunction in the brake system that it requires service right away. That advance track and a whole bunch of safety systems had failed. The instrument cluster is lit up like a Christmas tree. Then when you do put the Explorer into reverse, your foot almost hits the floor board and automatically starts rolling backward until you slam on the brake hoping it will stop. Then when it flashes stating that the Electronic parking brake is still engaged when it clearly isn't. Then you basically have no brakes until the vehicle "warms up", once you reach normal operating temperature on the Ford explorer you can park and shut off the car release the automatic parking brake then reengage the parking brake and it feels like it's missing the catch mechanism when your foot it on the brake l. Like it tries to engage but then doesn't. Then you open the door then close it, lock the car and wait 2-6 minutes for all the gauges to turn off then you unlock the car open the door press the start button without the brake to confirm no error codes pop back on and if they door you have to reengage the auto brake system off and on. Then rinse and repeat, then when it "fixes" itself no lights turn on and your brake returns to normal. About 50% of the time. Half the time when you first try to drive away the brakes give out and the same errors reoccur. Its extremely unsafe I've had this car for a year and half I brought this issue to multiple Ford dealerships and they say it would be 3 weeks before they could even look at it. I don't have that kind of time. I work and I have a [XXX] daughter and fiance to worry about. This needs to be remedied ASAP. I am planning on taking it to another dealer and the police department to find out what I can do. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656664April 24, 2025
FUEL/PROPULSION SYSTEM
Charcoal canister and vapor purge valve failure. Broke down twice after putting gas in my car right at the pump. One time in not the greatest neighborhood that I have to drive through to get to work. Putting myself at risk by sitting at a gas pump with a car that sounds like it wants to start but keeps just choking. After fueling a few times prior I noticed the idle of the car getting very low and reported it to the dealer. They replaced both cats. Problem didn’t go away. Got an emissions warning when I tried to start the car at the gas station after fueling. Car has 70,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656495April 24, 2025
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
The contact owns a 2022 Ford Explorer. The contact stated that while driving 35 MPH, the hood suddenly opened and struck the windshield, causing the windshield to crack. The contact stated that the month prior to the failure, the hood had been opened for a routine oil change. There were no warning lights illuminated. There were no reported injuries. The vehicle was taken to a body shop. The local dealer was contacted and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656187April 22, 2025
UNKNOWN OR OTHER
Engine compartment hood latch. thankfully, I was at a red light when the incident occurred. While stopped at the light, i heard a loud "cluck" sound. My daughter asked if we were hit, I looked around we were not. I looked at the dashboard and noticed that the "Hood ajar" was illuminated. The hood spontaneously just opened on its own. It has not been inspected at this time, I had an appointment at Ford for an oil change on 4/22/25 and I told them about the incident. I then had to ask them to look at it. they said they couldn't, that I would have to have an seperate appointment for that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656111April 22, 2025
STEERING
Driver assist warning light comes on and I lose power steering on my ford. I took the vehicle in last month for repair. Dealer said it was a software issue. Rest the software. This did not fix issue. I was driving on highway at 65 miles when steering assist message popped up and I lost my power steering. This a major safety issue. I checked on line and other drivers had reported the same issue. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653910April 10, 2025
VISIBILITY/WIPER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The backup camera and related system on the 2022 Ford Explorer ST has malfunctioned and failed to show any images. I'd had the vehicle to the dealer on 3 occasions, whereby I've just learned the issue was improperly diagnosed by another dealer as a faulty camera, but the real problem of a faulty processor was diagnosed and therefore not replaced. This issue puts me, other vehicles and pedestrians in particular risk as there is not rear camera image being projected. The problem has been confirmed by two dealers, diagnosed and now indication is to repair it. This is clearly part of the broader issues Ford is having with rear camera back-up systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652806April 4, 2025
ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM, ENGINE
The contact owns a 2022 Ford Explorer. The contact stated that while the vehicle was turned off, the contact was notified by the Ford App that the check engine warning light was illuminated and the message “Fuel Door Open" was displayed. The contact stated that the vehicle previously had a transmission software update due to the vehicle hesitating to accelerate while driving. Additionally, the speedometer intermittently failed to function as needed. The vehicle was taken to the dealer, who determined that there was water intrusion into the body control module fuse panel. The contact was informed that the battery and body control module fuse panel needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 61,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650569March 25, 2025
POWER TRAIN
The contact owns a 2022 Ford Explorer. The contact stated that while attempting to shift into reverse, the vehicle moved forward approximately 2 - 3 feet before reversing as intended. There were no warning lights illuminated. The dealer was contacted and confirmed that the VIN was not included in NHTSA Campaign Number: 25V164000 (Power Train). The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The manufacturer opened a case regarding the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648382March 14, 2025
POWER TRAIN, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
The contact owns a 2022 Ford Explorer. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that brake pedal was depressed. The vehicle was taken to the dealer where it was diagnosed with a failed valve body. The contact was informed that the valve body needed to be replaced. The vehicle was repaired under warranty. The failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with a failed output speed sensor. The contact was informed that the output speed sensor needed to be replaced and recalibrated. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The manufacturer approved of the buyback; however, the contact stated that the Lemon Law requirement limited the ownership to two years. The failure mileage was approximately 39,793.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647945March 12, 2025
UNKNOWN OR OTHER
Backup camera on the car has a clear picture but does not have a usable field of view. The problem occurred sometime in mid 2024 and was first reported to the dealer in Sep 2024. When in reverse, at 20' behind the vehicle you can see approximately 1' of height. The dealership seems to have no specs against which to compare this and simply reports that since the image is clear, it is the expected image. The camera system was recalled recently, but even with a new physical camera, the vehicle still has this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647596March 11, 2025
AIR BAGS
POLICE VEHICLE WAS CLEARING INTERSECTIO WHEN A UPS TRUCK COLLIDED WITH IT'S RIGHT SIDE FORWARD. THE COLLISION CAUSED THE SIDE AIRBAG TO DEPLOY. THE OFFICER'S VEST, SWEATER, UNDERSHIRT, T-SHIRT AND THE OFFICER'S RIGHT SIDE SUFFERED THERMAL BURNS FROM THE EXHAUST PORT. THE OFFICER SUFFERED 3RD DEGREE BURNS AND HAD TO HAVE SURGERY AND SKIN GRAFT.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11645614February 28, 2025
PARKING BRAKE
The contact owns a 2022 Ford Explorer. The contact stated that the vehicle was experiencing an unintended activation of the electric parking brake while the vehicle was in park(P). The contact stated upon starting the vehicle and shifting into gear, the message "Park Brake Fault - Service Now" was displayed, and the vehicle made an abnormally loud beeping sound and then failed to respond. The contact stated that upon pressing the Push to Start button for several minutes, the vehicle became drivable; however, the failure recurred upon parking the vehicle. The vehicle was taken to the dealer, where it was determined that the failure could be related to the electric parking brake sensor or to the brake booster. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a related recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 45,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643073February 17, 2025
VISIBILITY/WIPER
Retracted the sunroof and the fabric didn’t retract and just hung down. I don’t retract the sunroof often so it can’t be over use. I closed it but it billows and is a distraction when looking in my rear view mirror. Can’t make it tight again and can’t be without my vehicle for weeks while dealership has it. This is a major fault with the design. No warning. It’s worked and then it didn’t.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642631February 13, 2025
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
The dash cluster screen goes in and out. Randomly began and got more frequent as time went on. This screen shows ones speed, gas, cruise control, lane assist, mileage and which vehicle mode it is in. Once the blacked out screen appears driver has no indication of these features. Evaluated by dealership and had to replace and reprogram the entire dash cluster at an out of pocket cost of $1846.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641351February 7, 2025
UNKNOWN OR OTHER
Front panel of panoramic sunroof "exploded" into the vehicle while traveling on interstate without any sign of a projectile or rock hitting the vehicle. Outdoor temperature was -3 degrees Fahrenheit with indoor temperature set to 75 degrees Fahrenheit. Glass rained down into the vehicle, startling the driver (myself) and passengers. One piece of tempered glass went into one rear seat passenger's eye and was successfully removed without extensive injury. Reported incident to Ford Dealer and had dealer service department inspect the vehicle. Attempted to have it repaired under manufacturer warranty. Coverage was declined from the manufacturer (Ford) and was subsequently repaired via personal comprehensive vehicle insurance. There was no indication of an issue with the vehicle prior to incident. It is concerning this happened without warning and we were lucky to have not gotten into an accident following the event.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11638451January 25, 2025
UNKNOWN OR OTHER
Sunroof shattered while driving the speed limit of 55 on a normal roadway. I had my [XXX] son in the backseat when it exploded. NO dents/scratches/dings/chips were present on glass prior to shattering. No object hit the sunroof either. Furthermore, It could have caused much more severe injury to our faces and eyes due to glass shattering everywhere. This caused a danger and hazard to myself and my infant while at a high rate of speed which caused me to jolt and could have caused issues with other drivers on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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