Ford Explorer Complaints (1991)

609 consumer complaints on file.

#751121August 25, 2001
TIRES
I TOOK THE TIRE TO MY LOCAL FIRESTONE DEALER. THEY REFUSED TO LOOK AT IT. THEY SAID I MUST CALL THEIR LOS ANGELES OFFICE. THE LA OFFICE SAID I MUST CALL THE TENNESSEE OFFICE. THE TENN. OFFICE SAID I MUST SEND THE TIRE TO THEM. I MAILED THE SEPARATED TIRE AND PARTS, AT MY EXPENSE, ON 09/23/96. THEIR LETTER ACKNOWLEDED RECEIPT OF THE TIRE AND SAID THEY WOULD CONTACT ME AFTER THEIR ANALYSIS. I NEVER HEARD FROM THEM AGIIN. MY INSURANCE COMPANY, USAA, ARRANGED FOR THE MASSIVE REPAIRS. I REPLACED ALL 4 FIRESTONE TIRES BECAUSE I FEARD FOR OUR SAFETY WHEN DRIVING ON THEM. I WANT TO BE REIMBURSED FOR THE 4 TIRES AND THE COST OF MAILING THE SEPARATED TIRE TO TENNESSE. THE COST OF MY TIME AND MENTAL ANGUISH IS DIFFICULT TO DETERMINE.*AK (TIRESIZE: 235-75-R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751122August 25, 2001
TIRES
I TOOK THE TIRE TO MY LOCAL FIRESTONE DEALER. THEY REFUSED TO LOOK AT IT. THEY SAID I MUST CALL THEIR LOS ANGELES OFFICE. THE LA OFFICE SAID I MUST CALL THE TENNESSEE OFFICE. THE TENN. OFFICE SAID I MUST SEND THE TIRE TO THEM. I MAILED THE SEPARATED TIRE AND PARTS, AT MY EXPENSE, ON 09/23/96. THEIR LETTER ACKNOWLEDED RECEIPT OF THE TIRE AND SAID THEY WOULD CONTACT ME AFTER THEIR ANALYSIS. I NEVER HEARD FROM THEM AGIIN. MY INSURANCE COMPANY, USAA, ARRANGED FOR THE MASSIVE REPAIRS. I REPLACED ALL 4 FIRESTONE TIRES BECAUSE I FEARD FOR OUR SAFETY WHEN DRIVING ON THEM. I WANT TO BE REIMBURSED FOR THE 4 TIRES AND THE COST OF MAILING THE SEPARATED TIRE TO TENNESSE. THE COST OF MY TIME AND MENTAL ANGUISH IS DIFFICULT TO DETERMINE.*AK (TIRESIZE: 235-75-R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894893August 22, 2001
ELECTRICAL SYSTEM:IGNITION
WHILE DRIVING ABOUT 10 MPH THERE WAS SMOKE COMING FROM UNDERNEATH THE STEERING COLUMN NEAR PEDALS. CONSUMER PULLED OVER, AND CALLED FIRE DEPARTMENT. BATTERY WAS DISCONNECTED AND FIRE PUT OUT. DEALER REPLACED IGNITION SWITCH AND WIRING.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#892896July 16, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
TRANSMISSION WAS NOISY AND CAUSING A VIBRATION DURING OPERATION OF VEHICLE. A PRIVATE MECHANIC EXAMINED VEHICLE AND DETERMINED THAT LOWER END SHAFT BEARINGS WENT, AND HAS REPLACED TRANSMISSION FOR A TEMPORARY FIX. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748028July 7, 2001
TIRES:TREAD/BELT
WAS DRIVING HOME FROM WORK AROUND 5:30 PM AT ABOUT 65 MPH. SLOWED TO ABOU 50 MPH TO ENTER IH-10. TIRE TREAD SEPARATED FROM TIRE. I STILL HAVE THE TIRE BUT WILL NEED TO REPLACE IT IN THE NEAR FUTURE. THIS IS THE SECOND INCIDENT. THE FIRST FIRESTONE TREAD SEPARATION OCCURRED WHILE MY WIFE WAS DRIVING THE EXPLORER ON HER WAY TO CLEVELAND, TX ABOUT 2 YEARS AGO. *AK (DOT NUMBER: W2UU1MX043 TIRESIZE: P225/70R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891283June 26, 2001
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
VEHICLE NOT INCLUDED IN RECALL 92V113000. SEAT BUCKLE WILL NOT UNLATCH WHEN RELEASE BUTTON IS DEPRESSED, RESULTING FROM A MALFUNCTION WITHIN BUCKLE INJECTOR. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891248June 26, 2001
WHEELS:LUGS/NUTS/BOLTS/STUDS
WHILE DRIVING 55 MPH WHEEL ON THE RIGHT REAR CAME OFF. ONLY WARNING WAS THAT VEHICLE STARTED TO VIBRATE. CONTACTED DEALER, AND DEALER SAID THIS THIS WAS NOT A DEFECT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890145June 11, 2001
TIRES
WHILE DRIVING APPROXIMATELY 65 MPH FRONT RIGHT TIRE BROKE OFF TRUCK AND BOUNCED AWAY. VEHICLE THAN FELL ON RIGHT SIDE AND DRAGGED UNTIL VECHICLE STOPPED. ENTIRE FRAME WAS DESTROYED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#746534June 7, 2001
SUSPENSION
HAVE HAD TO REPLACE RADIUS ARM BRACKETS TWICE ALREADY SINCE WE HAVE OWNED THIS VEHICLE IN THE PAST 3 YRS AND THE BUSHINGS ARE SQUEAKING AGAIN SO I AM SURE THE BRACKETS ARE CRACKED AGAIN. THIS IS GETTING REDICULOUS AND I WOULD LIKE TO KNOW WHY THESE CRACK SO EASILY AND NEED REPLACED SO MUCH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561444June 4, 2001
ENGINE AND ENGINE COOLING:ENGINE
THE FAULTY ALUMINIUM HEADS CRACKED CAUSING THE VEHICLE TO OVERHEAT RESULTING IN THE NUMBER ONE PISTON MELTING AND DAMAGE TO THE CYLINDERS. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889723June 4, 2001
TIRES
FIRESTONE ATX P235/75R15 TIRES WITH UNKNOWN DOT NUMBER ARE ON RECALL ACCORDING TO DEALERSHIP. HOWEVER, FIRESTONE INFORMED CONSUMER THAT THEY WOULD ONLY REPLACE TIRES PURCHASED AFTER JANUARY 1ST 2000 WITH PROOF OF PURCHASE. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007047May 31, 2001
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
FUEL TANK-VAPOR VENT VALVE CARRIER WELD FAILED. DEALER FAILED TO DIAGNOSE PROBLEM. INDEPENDENT REPAIR FACILITY FOUND FUEL LEAK, REPLACED FUEL TANK AT MY EXPENSE. I RECENTLY LEARNED OF RECALL NO. 91V025000. FORD STATES THAT THIS IS ADVISORY BULLETIN ONLY AND NOT A RECALL, AND IN ANY CASE, DOES NOT APPLY TO MY VEHICLE. I ORDERED MY VEHICLE IN MAY 1990 AND TOOK DELIVERY IN SEPTEMBER 1990. I BELIEVE THAT MY VEHICLE SHOULD HAVE BEEN INCLUDED IN RECALL, AND THAT DEALER THE SHOULD HAVE DIAGNOSED THE PROBLEM CONSIDERING RECALL BULLETIN. *JB *NLM ****DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****746208
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889069May 24, 2001
UNKNOWN OR OTHER
WHILE TRAVELING AT APPROXIMATELY 60 MPH FACTORY INSTALLED LUGGAGE RACK ON TOP OF VEHICLE BROKE, AND PIECES OF RACK FLEW OFF WITH 6 FOOT LADDER THAT WAS ON RACK. THERE WAS NO CRASH OR DAMAGE RESULTING FROM THIS TO OTHER VEHICLES. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888658May 18, 2001
SEAT BELTS
CONSUMER WAS TRAVELING 65MPH ON HIGHWAY, AND DRIVER LOST CONTROL OF VEHICLE, RESULTING IN A COLLISION. MOTORIZED SEAT BELTS DID NOT PROTECT OCCUPANT; THEY DID NOT OPERATE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#887452May 4, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:DRUM, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKES ARE GRINDING LOUDLY, PEDAL FEELS SPONGY WHEN APPLYING BRAKES. DEALER REPLACED FRONT AND REAR PADS/ CALIPERS/ DRUMS, AND ROTORS. WHEN MAKING TURNS GRINDING BECAME WORSE. BRAKES WERE WEARING OUT FAR SOONER THAN NORMAL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560877April 28, 2001
TIRES:TREAD/BELT
PRIOR TO RECALL ANNOUNCEMENT CONSUMER REPLACED ALL FOUR FIRESTONE ATX TIRES INCLUDING SPARE TIRE BECAUSE THEY BECAME UNUSABLE, CONSUMER WAS DENIED REIMBURSEMENT BECAUSE DUE TO REPLACEMENT TIRES BEING PURCHASED BEFORE RECALL WAS MADE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744498April 24, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
COMPLETE BRAKE FAILURE OCCURRED WHEN BACKING OUT OF PARKING SLOT. WAS ABLE TO STOP VEHICLE WITH THE PARKING BRAKE. FAILURE OF BRAKE PIPE, DUE TO CORROSION, JUST FORWARD OF REAR AXLE. THE TWO PIPES FROM THE JUNCTION BLOCK AT THE DIFFERENTIAL ALSO BADLY CORRODED BUT NOT LEAKING. CHANGED THESE ALSO AS A PRECAUTION. TOTAL LOSS OF BRAKING POWER WAS UNEXPECTED SINCE I BELIEVED THAT THERE WAS A DIAGONAL BRAKE SYSTEN OR OTHER BACKUP. IN ATTEMPTING TO PUMP THE BRAKE ONCE I STOPED ALL I SUCCESSED IN DOING WAS PUMPING BRAKE FLUID ON THE GROUND. THIS HAD THE PONTENTIAL FOR A SERIOUS ACCIDENT SINCE I WOULD HAVE BEEN HAULING A TRAILER IN A FEW DATS ON A LONG TRIP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743967April 12, 2001
STRUCTURE:FRAME AND MEMBERS
CRACKS DEVELOPING IN CROSSMEMBER FRAME AROUND RADIUS ARM BUSHINGS ON BOTH SIDES. BUSHINGS HAVE BEEN REPLACED BEFORE SO THE EXCUSE OF WORN BUSHINGS IS BULL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#885490April 9, 2001
SEAT BELTS:FRONT:RETRACTOR, SEAT BELTS:FRONT:ANCHORAGE, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
PASSENGER'S SIDE SEATBELT IN NOT OPERABLE. SEATBELT ITSELF, WHOLE COMPONENT IS DEFECTED. RETRACTOR IS OKAY. ALSO, WHEN FILLING UP FUEL TANK GAS NOZZLE CAN SMELL GASOLINE. DEALERSHIP WAS AWARE OF PROBLEMS. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560238March 8, 2001
TIRES
THE STEEL FIBERS WERE PROTRUDING THROUGH THE CONSUMER FIRESTONE ATX TIRES, THE CONSUMER REPLACED ALL FOUR TIRES AND REQUESTED REIMBURSEMENT BUT WAS DENIED. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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