Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10296582December 21, 2009
STRUCTURE:BODY
2002 FORD EXPLORER, THE BACK LIFT GATE / PANEL DIRECTLY UNDER THE GLASS, CRACKED FOR NO REASON. ONE DAY HEADING TO LUNCH I NOTICED THIS PIECE CRACKED. NOW, I HAVE BEEN NOTICING THIS ON OTHER FORD EXPLORERS AND EVEN FOUND A WEBSITE CONTAINING LOTS OF OTHER 2002 FORD EXPLORER OWNERS COMPLAINING ABOUT THE SAME ISSUE. CONTACTED FORD MOTOR COMPANY ON 12-21-09 AND NO RECALL HAS BEEN MADE ON THIS VEHICLE WITH THIS PROBLEM. I FEEL THAT IT IS THE RESPONSIBILITY TO FORD EXPLORER OWNERS TO GET THIS FIXED AT NO COST TO THE OWNER. PLEASE LET ME KNOW WHAT I NEED TO DO, IN ORDER TO GET THIS CORRECTED. MICHAEL SMITH THANK YOU FOR YOUR TIME.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296642December 21, 2009
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
2002 FORD EXPLORER XLT 4 WHEEL DRIVE DOES NOT ACTUATE ANYMORE. MECHANIC SAYS IT IS A DEFECTIVE 4X4 CONTROL MODULE. SEEMS TO BE A COMMON PROBLEM WITH FORD. SAFETY ISSUE WHEN EXPECTING TRACTION IN WINTER AND NOT HAVING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296504December 20, 2009
SUSPENSION:REAR
I TOOK MY 2002 FORD EXPLORER WITH 67K MILES ON IT TO THE DEALER FOR A RECALL. THEY OFFERED A FREE INSPECTION OF WHICH THEY INFORMED ME THE RIGHT REAR SPRING WAS BROKEN. THERE WAS NO INDICATION IT WAS BROKEN WHILE DRIVING THE VEHICLE, SO THERE IS NO WAY OF KNOWING WHEN IT BROKE. THE PROBLEM WILL BE CORRECTED BY REPLACING THE SPRING. NO IMPROVED SPRING PART NUMBER WAS AVAILABLE FOR FORD, SO I EXPECT IT TO BREAK AGAIN IN ABOUT 70K MILES IF I BUY A NEW FORD SPRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296464December 19, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 EXPLORER TRANSMISSION FAILURE FALLS INTO NEUTRAL BETWEEN 2&3 RD GEARS. LOOKS LIKE THOUSAND HAVE THE SAME ISSUE WITH NO HELP FROM FORD OR OUTSIDE AGENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296327December 18, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING DOWN THE HIGHWAY AT 72 MPH GOING UP A SLIGHT INCLINE WITH MY NEWBORN TWINS AND 2 YEAR OLD IN THE BACK OF MY 2002 FORD EXPLORER. THE CAR STARTS JERKING AND SPUTTERING AND GOES COMPLETELY INTO NEUTRAL. ON THE HIGHWAY. TAKE IT TO MY MECHANIC...TRANSMISSION SHOT. PER MY MECHANIC, THIS IS VERY VERY COMMON WITH THIS YEAR AND MODEL TRANSMISSION AND HE SAID I AM VERY LUCKY THERE WASN'T MORE TRAFFIC AND I WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD. MY TRUCK IS IN THE SHOP AND HAS BEEN THERE FOR ALMOST A WEEK, HAVING A NEW SOLENOID PACK AND TRANSMISSION REBUILT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296191December 17, 2009
ELECTRICAL SYSTEM
SINCE MAY 2007 VEHICLE HAS ELECTRICAL PROBLEMS REPORTED TO ARMSTRONG FORD IN HOMESTEAD FL. THEY ARE NEVER ABLE TO ASCERTAIN PROBLEM WITH SIMPLE DIAGNOSTIC. HOWEVER CONSTANT DIAGNOSTIC AND FIX THIS AND THAT AND DO OR DON'T DO THIS HAVE COST ME HUNDREDS OF DOLLARS. IN THE MEANTIME I CONTINUE TO HAVE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296128December 16, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER. THE TRANSMISSION IS UNDER 100K MILES AND HAS ALREADY FAILED. $3,000.00 FIX FOR SOMETHING THAT SHOULD NOT BE AN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295846December 15, 2009
AIR BAGS:FRONTAL
2002 FORD EXPLORER AIR BAG DID NOT DEPLOY IN CRASH. DRIVER STATED THAT A WHITE SMOKE/POWDER OCCURRED BUT THE AIR BAG DID NOT DEPLOY DURING THE ACCIDENT. THE AIR BAG WARNING LIGHT IS CURRENTLY LIGHT ON THE DASHBOARD. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10295877December 15, 2009
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. CRACKS HAVE DEVELOPED UNDER THE REAR WINDOW DOOR. THE VEHICLE WAS TAKEN TO THE DEALER BUT NO ASSISTANCE WAS PROVIDED BECAUSE THERE WERE NO RECALLS.. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295565December 14, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
ON A HILL, PUT THE VEHICLE IN DRIVE AND IT ROLLED BACKWARDS ONTO SOMEONE'S PROPERTY WHILE THE ENGINE WAS IN HIGH RPM'S. IT SHIFTED INTO DRIVE THEN POPPED BACK OUT AGAIN! IT ALMOST RAN OVER MY WIFE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10295580December 14, 2009
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING HIS VEHICLE CAUGHT ON FIRE WITHOUT WARNING. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS AVAILABLE. THE VEHICLE WAS COMPLETELY DESTROYED. THE FORD MANUFACTURER HAS NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10295512December 13, 2009
WHEELS
WHEEL BEARING FAILED, WAS LEFT STRANDED IN SNOW OUTSIDE JACKSON, WY. NO WARNING OF FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295445December 12, 2009
POWER TRAIN
WHILE PUTTING VEHICLE IN PARK THE GEAR SHIFT LEVER SNAPPED OFF AND FELL LIMP IN MY HANDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295401December 11, 2009
POWER TRAIN, STEERING
I PULLED UP TO THE GAS STATION WHILE ON MY WAY TO WORK AND AS SOON AS I WAS ABOUT TO SHIFT INTO PARK THE GEAR SHIFT BROKE RIGHT OFF IN MY HAND. IT WAS CAUSING SOME NOR DIFFICULTIES IN THE PAST WHERE IT WOULD SHOW SIGNS OF RESISTANCE WHEN SHIFTING GEARS BUT NEVER SOMETHING SO SERIOUS AS THIS CURRENT INCIDENT. I CALLED A TOW TRUCK WHICH APPEARED ABOUT 40 MINUTES LATER AND THEN TOOK ME HOME. I HAVE TRIED TO FIND A NEW PART BUT NO DEALER OR PARTS MANUFACTURER HAS IT IN STOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295118December 9, 2009
POWER TRAIN:DRIVELINE
FORD EXPLORER 2002 JUST WOULD NOT ACCELERATE WHEN PULLED OUT INTO TRAFFIC. NOW O/D FLASHING AND TOLD THAT IT IS A TRANSMISSION PROBLEM. MANY THOUSANDS WITH SAME PROBLEM BUT FORD WON'T DO ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294689December 7, 2009
VISIBILITY:REAR WINDOW WIPER/WASHER
WE LIFTED UP THE REAR GLASS ON OUR 01 FORD EXPLORER AND IT COMPLETELY SHATTERED. THE WHOLE BACK GLASS IS NOW GONE. FORD DID A RECALL BUT ONLY INCLUDED 02 - 04 VEHICLES. THEY'VE HAD ALMOST ONE MILLION RECALLS FOR THIS PARTICULAR PROBLEM HOWEVER THEY SAID THAT IT DOESN'T MATTER BECAUSE THE RECALL IS ONLY FOR CARS MADE FROM 02 TO 04. THIS SEEMS SOMEWHAT FRIVOLOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294777December 7, 2009
VEHICLE SPEED CONTROL
I WAS ACCELERATING AWAY FROM WORK AND WHEN I ATTEMPTED TO COME TO A STOP I WAS UNABLE TO BECAUSE OF THE THROTTLE BEING STUCK IN THE ON POSITION. I WAS ABLE TO STOP THE VEHICLE AND AVOID A COLLISION BY SHIFTING INTO NEUTRAL AND APPLYING THE BRAKES. THE TEMPERATURE WAS 5 DEGREES FAHRENHEIT. THIS WAS THE FIRST TIME I EXPERIENCED THE PROBLEM AND THE THROTTLE CABLE REQUIRED REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294830December 7, 2009
POWER TRAIN:DRIVELINE, WHEELS
2002 FORD EXPLORER, REPLACED FRONT LEFT AND LEFT REAR WHEEL BEARINGS. NOW THE RIGHT REAR BEARING IS GOING OUT. MECHANICS AT FORD DEALERSHIP SAID ITS A COMMON PROBLEM. FORD NEEDS TO RECALL THESE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294673December 6, 2009
POWER TRAIN
2002 FORD EXPLORER GEAR SHIFT BROKE COMPLETELY OFF WHEN CAST ALUMINUM RING FAILED. I SEE ON "HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/TRANSMISSION/GEAR_SHIFT_PRNDL_FELL_OFF.SHTML" THAT THIS IS HAPPENING ON NUMEROUS EXPLORERS OF THE SAME YEAR. I BELIEVE THIS IS A MANUFACTURING DEFECT THAT COULD CAUSE A SIGNIFICANT SAFETY ISSUE IF SOMEONE WERE TO SHIFT UP OR DOWN WHILE THE VEHICLE IS IN MOTION. FORDS ESTIMATED COST TO REPAIR IS $2400.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294610December 5, 2009
POWER TRAIN
THREE MONTHS AFTER BUYING A 2002 FORD EXPLORER I EXPERIENCED MY O/D OFF LIGHT BLINKING, AND MY SERVICE ENGINE SOON LIGHT COME ON. I'M SCARED TO DRIVE MY VEHICLE NOW AFTER READING ALL THE HORROR STORIES ON A WEBSITE. I HAVE NO MONEY AND THIS HAS HAPPENED TO ME. I ABSOLUTELY CANNOT AFFORD TO PUT A TRANSMISSION IN MY VEHICLE. THE PEOPLE WE BOUGHT IT FROM REBUILT THE TRANSMISSION A YEAR AGO AND THAT SHOULD HAVE FIXED THE PROBLEM, BUT IT DIDN'T. NOW IT'S MESSED UP AGAIN. THIS IS DANGEROUS BECAUSE PEOPLE'S TRANSMISSIONS GO OUT ON THEM. THE CAR JUMPS IN AND OUT OF GEAR. OUR FAMILIES ARE IN THESE VEHICLES, DOESN'T THAT MATTER TO YOU GUYS. WHAT DOES IT TAKE TO MAKE FORD RESPONSIBLE FOR THIS ISSUE, A DEATH TO OCCUR, WELL THEN IT'S TOO LATE AND THERE WOULD BE MORE PAYOUT ON FORDS PART IF A LIFE IS LOST. I'M SURE THE FAMILY WOULD SUE AND ESPECIALLY KNOWING THIS IS AN ISSUE WITH THE TRANSMISSIONS IN THE 2002 EXPLORERS. YOU ARE SUPPOSED TO PROTECT US BEFORE A DEATH OR ACCIDENT OCCURS. YOU NEED TO STEP UP TO THE PLATE AND MAKE FORD ACCOUNTABLE FOR THEIR DANGEROUS TRANSMISSIONS. I CAN TELL YOU I WILL OWN THE FORD COMPANY IF SOMETHING HAPPENS TO MY FAMILY. I WILL ALSO HAVE A COPY OF THIS TO SHOW THE COURT THAT I TRIED TO TELL YOU TO DO SOMETHING ABOUT IT BEFORE IT CAME TO A DEATH OR ACCIDENT. SOMETHING NEEDS TO BE DONE. NOW, NOT LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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