Ford Explorer Complaints (2003)

1,274 consumer complaints on file.

#10106449January 16, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS LIGHT HAS BEEN ACTIVATED TWICE. I HAVE TAKEN MY VEHICLE TO THE DEALERSHIP. THE DEALERSHIP HAS REPLACED BOTH REAR ABS SENSORS ON THE VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107407January 14, 2005
TIRES:TREAD/BELT
THE VEHICLE STARTED VIBRATING WITHOUT WARNING THE DRIVER WAS ABLE TO PULL OVER. THE DRIVER NOTICED THE RIGHT SIDE TIRE TREAD SEPARATED FROM THE WHEEL. THE DRIVER WAS ABLE TO CHANGE THE TIRE. THE TIRE WAS A GOODYEAR . PLEASE PROVIDE ADDITIONAL INFORMATION ON THE SERIAL AND DOT NUMBER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107131January 10, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
CONSUMER WAS UNABLE TO HAVE THE LIFTGATE BRACKET REPAIRED SINCE NO PARTS WERE DELIVERED TO THE DEALER SINCE RECEIPT OF NHTSA RECALL 04V442000. *AK....CONSUMER WAS ADVISED NOT TO USE TAILGATE WINDOW. HOWEVER THE REMOTE OPERATED WINDOW WAS ONE OF THE REASONS FOR PURCHASING THE FORD EXPLORER. CONSUMER COMPLAINED THAT TO WAIT FOUR MONTHS FOR REPAIRS WAS RADICULOUS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106952January 6, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE RIGHT HINGES ATTACHED TO THE VEHICLE BODY AND THE LIFTGATE BROKE. DEALER WAS NOTIFIED. CONSUMER WAS WAITING FOR THE PART SINCE SEPTEMBER, AND NO PART WAS AVAILABLE. CONSUMER WAS CONCERNED THAT THE LIFTGATE MAY FALL UNEXPECTEDLY AND CAUSE SEVERE INJURIES TO SOMEONE WHEN OPENED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105800January 5, 2005
SEAT BELTS:FRONT:RETRACTOR
REF: ODI ID NUMBER : 10016221. I HAVE THE SAME PROBLEM WITH MY 2003 EXPLORER AS THE REFERENCED PROBLEM. WHEN I GET OUT OF THE DRIVER'S SEAT, THE SEAT BELT DOES NOT FULLY RETRACT. UNLESS I PHYSICALLY "THROW" THE EXCESS BACK INTO THE VEHICLE, THE DOOR GETS SHUT ON THE BELT. I HAD TO HAVE THE PLASTIC BUTTON ON THE BELT REPLACED BECAUSE THE DOOR BROKE THE ORIGINAL ONE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103814January 5, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
CONSUMER HAS BEEN WAITING FOR RECALL 04V442000 CONCERNING REAR LIFTGATE GLASS REPAIR SINCE OCTOBER. CONSUMER CONTACTED FORD SEVERAL TIMES, AND WAS TOLD THE PARTS HAVE NOT COME IN. ALSO, WHILE DRIVING AND UPON DEPRESSING THE ACCELERATOR PEDAL AND RELEASING FOOT OFF IT VEHICLE SURGED FORWARD. *AK RECALL CAMPAIGN *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103416January 5, 2005
STRUCTURE
WHILE AT A STOP, THE FRAME SEPARATED WHICH CAUSED THE REAR HATCH BACK WINDOW TO SHATTER. PLEASE PROVIDE MORE INFORMATION. *JB FORD MOTOR COMPANY NOTIFIED. BACK PORTION OF THE DOOR SEPARATED WHEN THE WINDSHIELD EXPLODED. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106745January 4, 2005
SEAT BELTS:FRONT:RETRACTOR
THE FRONT DRIVER'S SEAT BELT WILL NOT RETRACT BACK, AND THE SEAT BELT WOULD BE TO LOOSE FOR THE CONSUMER TO WEAR. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104624December 28, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
RECEIVED RECALL NOTICE FOR HINGES ON REAR WINDOW OF HATCH AND WAS ADVISED NOT TO OPEN UNTIL HINGES WERE REPLACED, WHICH WE DID NOT. NOTICED THE FIBER GLASS UNDER THE WINDOW CRACKED FROM THE WINDOW TO BOTTOM OF WHERE WINDOW LIFTS. TOOK TO FORD DEALER AND SERVICE WRITER SAID THE FIBER GLASS WAS NOT COVERED UNDER RECALL BUT HE FELT THE CRACK WAS A RESULT OF HINGE FAILURE. HE OPENED THE REAR WINDOW ON THE HATCH AND WAS UNABLE TO CLOSE IT. THE DEALER HAD TO REPLACE THE HINGES BEFORE WE COULD DRIVE THE VEHICLE. THE SERVICE WRITER HAS SENT A REQUEST FOR FORD TO REPAIR THE FIBER GLASS UNDER THE GLASS BUT DON'T KNOW IF THEY WILL. I AM CONVINCED THIS DAMAGE IS A DIRECT RESULT OF THE DEFECTIVE HINGE AND FEEL THAT FORD SHOULD REPAIR MY VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104450December 24, 2004
WHEELS:LUGS/NUTS/BOLTS/STUDS
WHEELS STUDS (LUG NUTS) KEEP BREAKING. I HAVE REPLACE 4 DIFFERENT WHEELS STUDS WITHIN THE LAST YEAR AND A HALF. THEY EITHER BREAK WHEN TAKING A TIRE OFF OR WHILE TRAVELING. I REPLACED THOSE WHEEL STUDS THAT I NOTICED MISSING OR WHEN HAVING A TIRE REPAIRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105193December 22, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE CONSUMER HEARD A WIND NOISE COMING FROM THE REAR OF THE VEHICLE WHEN BEING DRIVEN, THEN SUDDENLY THE LIFTGATE OPENED BY ITSELF. *JB *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104152December 20, 2004
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
ON DECEMBER, 11, 2004, MY 10 YEAR OLD SON WENT TO OPEN THE BACK HATCH OF OUR 2003 FORD EXPLORER. ON TRYING TO CLOSE THE HATCH, THE LEFT HINGE HOLDING THE GLASS PART BROKE, DROPPING THE GLASS BUT HELD ONTO BY MY SON. ON TRYING TO PLACE THE GLASS IN A SECURE POSITION TO DRIVE THE VEHICLE BACK HOME, THE GLASS EXPLODED AND LACERATED MY OLDER SON'S EYE WHO WAS HELPING TO TRY AND CORRECT THE ISSUE. THE TEAR TO HIS UPPER EYELID WAS EXTENSIVE ENOUGH TO REQUIRE A HOSPITAL VISIT AND 7 STITCHES. FORD IS NOW GIVING ME THE RUN AROUND THAT I WOULD NOT EXPECT ESPECIALLY SINCE MY COMPLAINT IS BASED ON A FAULTY HINGE (RECALLED BUT IN SUPPLY LIMBO), BROKEN GLASS AND AN INJURY TO A MINOR. ALL I WANTED WAS THE CAR TO BE FIXED AND SECURE A LONER CAR. UNBELIEVEABLE THAT THEY WILL NOT TAKE RESPONSIBILITY.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10104052December 18, 2004
ENGINE AND ENGINE COOLING:ENGINE
I'VE HAD TWO SEPARATE INCIDENTS WHERE MY 2003 FORD EXPLORER STALLED IN THE MIDDLE OF HEAVY TRAFFIC. I'M TAKING IT IN FOR SERVICE ON MONDAY THE 20TH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103848December 15, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
RCALL 04V442000 CONCERNING REAR LIFTGATE GLASS: CONSUMER WAS UNABLE TO GET THIS RECALL HONORED BY THE DEALER BECAUSE NO PARTS WERE AVAILABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103646December 13, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
DURING COLD / SNOW WEATHER WINDSHIELD WIPERS WOULD NOT WIPE THE FRONT WINDSHIELD PROPERLY. THIS CAUSED THE WINDSHIELD WIPERS TO FREEZE AGAINST THE FRONT WINDSHIELD, RESULTING IN POOR VISIBILITY. THE DEALER WAS NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103491December 10, 2004
VISIBILITY:GLASS, SIDE/REAR
A CONSUMER SAFETY CAMPAIGN 04520 WAS RECEIVED FOR THE REAR GLASS FALLING OUT OR CRACKING. CONSUMER TOOK VEHICLE FOR AN OIL CHANGE AND THE DEALER DID NOT HAVE THE PART FOR THE VEHICLE. CONSUMER WAS CONCERNED THAT SOMEONE WILL BE INJURED, AND HE WILL BE LIABLE FOR THE INJURIES. MANUFACTURER STATED NO PARTS HAVE ARRIVED YET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102309December 7, 2004
POWER TRAIN:CLUTCH ASSEMBLY, POWER TRAIN:AUTOMATIC TRANSMISSION
I AM THE OWNER OF A 2003 FORD EXPLORER. I HAD PROBLEMS WITH MY TRANSMISSION ENGAGING PROPERLY AND THE TRANSMISSION MAKING A LOUD NOISE WHEN SHIFTING FROM PARK TO REVERSE WHETHER THE VEHICLE WAS HOT OR COLD. THE TRANSMISSION DID THIS INTERMITENTLY FOR A WEEK OR SO UNTIL I TOOK IT INTO A DEALERSHIP FOR REPAIR. THEY SAID NOTHING WAS WRONG. I DROVE IT FOR ANOTHER WEEK WITH THE SAME PROBLEMS. THE VEHICLE WOULD LURCH IN MID-ACCELERATION AT ANY SPEED AND WOULD LUNGE WHEN COMING TO A STOP LEAVING ME NEVER KNOWING WHEN I MIGHT STOP ON THE FREEWAY OR RUN INTO THE BACK OF SOMEBODY. THE NEXT TIME I TOOK IT IN THEY SAID IT WAS THE CLUTCH PACK THAT FAILED AND THE REPAIR COST ME $1,131.00. THE REPAIR CONSISTED OF REMOVING THE TRANSMISSION, OPENING IT UP AND REPLACING THE PARTS AND THEN RE-INSTALLING THE TRANSMISSION. I HAVE READ A SERVICE BULLETIN RECENTLY FROM FORD MOTOR COMPANY SAYING THAT THESE PROBLEMS HAVE BEEN REPORTED IN 2004 FORD EXPLORERS AND MERCURY MOUNTAINEERS. THEY ARE SAYING THAT THEY WILL BE FIXED FOR FREE. I HAVE A 2003 FORD EXPLORER AND I AM NOT AWARE OF THE TWO MODEL YEARS BEING MECHANICALLY DISSIMILAR. I WANT IT KNOWN THAT THE 2003 EXPLORERS ARE SUFFERING THE SAME PROBLEMS, WHICH IS WHY I AM REGISTERING THE COMPLAINT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100983December 3, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WE HAVE A 2003 FORD EXPLORER-WHEN YOU SHIFT FROM REVERSE TO DRIVE-LIKE BACKING OUT OF A DRIVEWAY AND THEN PUTTING INTO DRIVE VEHICLE DOESNT MOVE FOR A WHILE-IF YOU TRY TO GIVE IT GAS ENGINE REVS UP AND THEN SLAMS INTO DRIVE--IN THE MEANTIME YOU ARE WONDERING IF THE CAR COMING AROUND THE CORNER IS GOING TO REAR END YOU AND CAUSE INJURY TO YOUR FAMILY AND DAMAGE TO YOUR VEHICLE--BEEN IN THE SHOP SEVERAL TIMES-PUT SEVERAL PARTS IN TRANS STILL THE SAME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102030December 2, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
CONSUMER WAS WAITING THREE MONTHS FOR RECALL 04V442000 CONCERNING LIFTGATE PARTS TO COME IN. HE CONTACTED FORD MANUFACTURER, AND WAS TOLD THEY DO NOT KNOW WHEN THE PARTS WILL BE AVAILABLE. CONSUMER WAS VERY CONCERNED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101896December 1, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
CONSUMER HAS BEEN WAITING FOR THE REPAIR PARTS TO COME IN FOR RECALL 04V442000 CONCERNING REAR LIFTGATE GLASS FOR FOUR MONTHS. WAS TOLD THE PARTS SHOULD HAVE BEEN HERE LATE NOVEMBER. HOWEVER, THE PARTS WERE NOT HERE, AND THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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