Ford Explorer Complaints (2003)

1,274 consumer complaints on file.

#10120879June 2, 2005
AIR BAGS:FRONTAL
CONSUMER STATED THE VEHICLE WAS STRUCK ON THE PASSENGER SIDE AND ROLLED OVER. THERE WERE TWO PASSENGERS INSIDE OF THE VEHICLE ONE WAS SERIOUSLY INJURED AND THE SECOND HAD LESS SERIOUS INJURIES DUE TO THE AIR BAGS NOT DEPLOYING ON EITHER SIDE. THE AIR BAG SWITCH WAS ON. *JB *SB *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10122432May 29, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
I WAS DRIVING AT FREEWAY SPEEDS WHEN A COLLISION OCCURED IN THE LANES NEXT TO ME AND THE VEHICLES SWERVED INTO MY LANE. I SLAMED ON THE BRAKES AND THE ABS SYSTEM STARTED WORKING, THEN FAILED. THE BACK WHEELS LOCKED UP AND I FISH-TAILED, ENDING UP IN THE DIRT CENTER MEDIAN. WHEN I LOOKED AT THE DASH, THE ABS WARNING LIGHT WAS ON. THE DEALERSHIP CHECKED AND FOUND THAT THE REAR ABS SENSOR FAILED (OPEN CIRCUT).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122667May 26, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
2003 FORD EXPLORER REAR HATCH GLASS SHATTERED WHILE PARKED.*MR *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121164May 17, 2005
VEHICLE SPEED CONTROL
AT TIMES, WITH THE CRUISE CONTROL OFF, IF ANY BUTTON IS PRESSED, THE VEHICLE RAPIDLY ACCELERATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119688May 3, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TRANSMISSION CLUNKING FROM REVERSE TO FORWARD OR FROM FORWARD TO REVERSE. WHIRLING SOUND, 55-65 MPH, REAR DIFFERENTIAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118356April 25, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
1 LOUD NOISE COMING FROM REAR-END(WHINING)2.FLUID FORCED FROM FRONT OF DIFFERENTIAL.3. REAR-END REPLACED 4 TIMES TO NO AVAIL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113096April 12, 2005
VISIBILITY:GLASS, SIDE/REAR
OWNER WAS DRIVING ON A RESIDENTIAL STREET AT APPROXIMATELY 25 MPH WHEN WITHOUT WARNING THE REAR GLASS SHATTERED. OWNER CONTACTED THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *NM MANUFACTURE STATED RECALL ONLY APPLIED TO 4 DOOR MODEL, NOT 2 DOOR MODEL WHICH THE CONSUMER OWNS. *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116690April 10, 2005
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
CLUTCH IN TRANSFER CASE DEFECTIVE. CAUSES VEHICLE TO SHIFT INTO 4 WHEEL DRIVE UNEXPECTEDLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116688April 10, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
THE CRUISE CONTROL ON MY VEHICLE IS DEFECTIVE. I CAN TURN IT ON BY HITTING THE OFF BUTTON AND VISE VERSA. THE CAR WILL SPEED UP WHEN I TOUCH THE COAST BUTTON AND SLOW DOWN WHEN I HIT THE SET BUTTON. I HAVE NOTIFIED THE DEALER AND THEY SAID THERE IS NOT A RECALL FOR THIS PROBLEM ON THE EXPLORERS, BUT THAT THERE IS A RECALL ON THE FORD F150 FOR A SIMILAR PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116673April 9, 2005
AIR BAGS:FRONTAL
DRIVING ON SEMI-CLEAR ROAD ABOUT 40 MPH, AIR TEMPERATURE WAS -7 DEGREES. HIT BLACK ICE AND WENT OFF THE ROAD AND INTO A DITCH. THE EXPLORER HIT A TREE STUMP ON THE FRONT LEFT CORNER OF BUMPER AND WHEEL. THE TRUCK DID NOT ROLL OVER DURING THE ACCIDENT. BOTH THE DRIVER AND PASSENGER WERE WEARING THE SEAT BELT/SHOULDER BELT. BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED A FRACTURE/COMPRESSION OF THE L1 VERTBRAE (SPINE) DUE TO THE SEAT BELT (SEAT-BELT SYNDROME). THE TRUCK SUSTAINED HEAVY DAMAGE TO THE FRONT, FRONT WHEEL AND ENGINE AREA. THE REPAIR MECHANIC DID PERFORM A CHECK OF THE AIR BAG SYSTEM DURING THE REPAIR OF THE VEHICLE AND THE SYSTEM CHECKED OUT AS NORMAL. NO AIR BAG SYSTEM PART HAD BEEN REPLACED DURING THE REPAIR. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10116619April 8, 2005
WHEELS:LUGS/NUTS/BOLTS/STUDS, WHEELS:HUB
WHILE DRIVING AT INTERSTATE SPEED, THE VEHICLE BEGAN TO VIBRATE. WHEN I PULLED OFF THE INTERSTATE, I NOTICED THAT 3 OF THE 5 THREADED LUGS WERE BROKEN ON THE RIGHT REAR WHEEL. I HAD TO BE TOWED ON A FLATBED TOWING VEHICLE TO A FORD DEALERSHIP FOR REPAIRS. THE DEALERSHIP REPLACED THE WHEEL ASSEMBLY, HUB ASSEMBLY BRAKE SHIELD AND LUG NUTS. IT SHOULD BE NOTED THAT THE WHEELS WERE ROTATED ON MARCH 11, 2005 BY A LOCAL FORD DEALER PRIOR TO THE INCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117633April 7, 2005
ELECTRICAL SYSTEM
VEHICLE WAS PARKED FOR APPROXIMATELY 2 HOURS AND THE OWNER DROVE ACROSS THE STREET TO THE SHELL GAS STATION, OWNER PARKED THE VEHICLE ON THE SIDE OF THE GAS STATION, AND GOT SOME CASH FROM THE ATM MACHINE. OWNER WALKED BACK TO THE VEHICLE AND IT IGNITED. FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FIRE. THE ENTIRE TRUCK WAS BURNED. THE FIRE MARSHALL SAID THAT THEY THOUGHT IT WAS AN ELECTRICAL FIRE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10116513April 6, 2005
UNKNOWN OR OTHER, EQUIPMENT
ISSUE IS NON SAFETY RELATED. ISSUE WITH KNOWN MANUFACTURERS DEFECT COVERED UNDER WARRANTY THAT CANNOT BE REPAIRED AND WILL NOT BE REPLACED. PURCHASED VEHICLE NEW IN SEPTEMBER OF 2003. DESIRED FEATURE WAS HARD TONNEAU COVER TO KEEP BED DRY AND SECURE. COVER LEAKED. TOOK BACK TO DEALER AFTER APPROXIMATELY A YEAR AND A HALF TO GET REPAIRED AND WAS TOLD THAT "LEAKING" WAS NOT A COVERED ITEM PER FORD WARRANTY GROUP AND THAT IT WAS EXPECTED. TOLD TO RESOLVE WITH CUSTOMER SERVICE IF HAD FURTHER QUESTIONS. CALLED CUSTOMER SERVICE TO CLARIFY WHY THEY DIDN'T CONSIDER LEAKING A COVERED ITEM AND WAS TOLD IT WAS COVERED AND THEY WOULD WORK WITH DEALER TO UNDERSTAND WHY NOT FIXED. GOT CALL BACK NEXT DAY STATING THAT FORD WAS AWARE OF LEAKING ISSUES AND WHILE SHOULD BE A WARRANTY COVERED ITEM, THEY DID NOT KNOW HOW TO FIX OR IF THEY EVER WOULD. WAS TOLD TO CHECK BACK PERIODICALLY TO SEE IF ANY FIX HAD BEEN ISSUED. FORD IS NOT HONORING THEIR STATED WARRANTY. IT HAS BEEN 2 YEARS SINCE MY 2003 WAS PUT ON THE MARKET AND STILL NO FIX FOR THE ISSUE WHICH FORD SAYS THEY HAVE BEEN AWARE OF. MY $600 SPENT ON A TONNEAU COVER TO KEEP THE BED DRY IS WASTED AND FORD IS STILL SELLING THIS TONNEAU COVER TO OTHER CONSUMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117544April 4, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
COMPLAINT REGARDING RECALL 04S20 RELATING TO THE REAR LIFT GATE.*** NO ANSWER REQUIRED***. *MR THE CONSUMER STILL HAD NOT RECEIVED A CALL OR LETTER AS TO WHEN TO TAKE THE VEHICLE IN TO HAVE THE RECALL WORK PERFORMED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115464March 21, 2005
STEERING: STEERING WHEEL/HANDLE BAR
WHEN ADJUSTING STEERING WHEEL FOR DIFFERENT LEVELS IT WON'T LOCK IN POSITION. WITH THE SLIGHTEST PRESSURE ON THE STEERING WHEEL IT WILL FALL INTO DRIVER'S HANDS. HAS NOT TAKEN VEHICLE TO A DEALER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115437March 18, 2005
TIRES:SIDEWALL
WHILE DRIVING 50 MPH DRIVER HEAR A LOUD KNOCKING NOISE COMING FROM THE REAR. SUDDENLY, THE VEHICLE VIBRATED UNCONTROLLABLY. DRIVER PULLED OVER, AND NOTICED THAT THE REAR LEFT TIRE BLEW OUT. DRIVER WILL CONTACT THE DEALER IN THE NEAR FUTURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115287March 17, 2005
SUSPENSION:REAR
THERE'S A LOUD ROARING NOISE IN THE REAR END WHEN THE GAS PEDAL IS DEPRESSED. DEALERSHIP INDICATED THAT THIS IS DUE TO A GLITCH IN THE REDESIGNED REAR END, BUT THERE IS NO SOLUTION AT THIS TIME FOR IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111329March 8, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
NHTSA RECALL CAMPAIGN 04V442000, CONSUMER RECEIVED A RECALL FOR THE HINGES ON THE LIFTGATE. CONSUMER HAS BEEN UNABLE TO HAVE THE VEHICLE REPAIRED SINCE THE DEALER HAS MADE NOT CONTACT WITH HER FOR THE SERVICE DATE. *AK *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113409March 4, 2005
VISIBILITY:GLASS, SIDE/REAR
WHILE DRIVING 35 MPH REAR WINDOW SHATTERED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111180March 2, 2005
VISIBILITY:WINDSHIELD
NO PARTS WERE AVAILABLE FOR RECALL 04S20 CONCERNING REAR WINDSHIELD. STERLING FORD 703-430-7700. *AK *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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