Ford Explorer Complaints (1998)

2,085 consumer complaints on file.

#556681October 19, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRES EXPERIENCED 2 BLOWOUTS, THE CONSUMER WAS INFORMED BY A FIRESTONE REPRESENTATIVE THAT HE WOULD RECEIVE A RECALL LETTER BECAUSE THE TIRES ARE INCLUDED IN RECALL 00T005, HOWEVER THE CONSUMER HAS NOT YET RECEIVED THIS LETTER AND IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556670October 19, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRES (P235 75 R15) EXPERIENCED TREAD SEPARATION, THE TIRES WERE NOT INCLUDED IN THE RECALL, HOWEVER THE CONSUMER IS REQUESTING REIMBURSEMENT FOR REPLACING THE TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556452October 19, 2000
SUSPENSION, TIRES:TREAD/BELT
CONSUMER HAD RECALLED (00T005) FIRESTONE WILDERNESS AT TIRES REPLACED WITH DUNLOP, HOWEVER AFTER THE REPLACEMENT TIRES WERE ON THE VEHICLE IT VIBRATED AND SHOOK BADLY, AFTER THE TIRES HAVE BEEN BALANCED 4 TIMES, THE VIBRATION AND SHAKING STILL EXISTS, THIS PROBLEM COULD BE A SUSPENSION OR TIRE PROBLEM. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556658October 19, 2000
TIRES:TREAD/BELT
THE RECALL (00T-005) APPLIED TO THE CONSUMERS TIRES, HOWEVER CONSUMER COULD NOT OBTAIN RECALL REPLACEMENT TIRES FOR SEVERAL MONTHS, THE CONSUMER REPLACED TIRES FROM OTHER SOURCE AND REQUESTS REIMBURSEMENT (ATTORNEY FOR CONSUMER). *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#873394October 19, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT BRAKE ROTORS HAVE COMPLETLEY WORN OUT, AND THEY STUCK AND WILL NOT RELEASE. ALL BRAKE PADS HAVE WORN OUT. *AK THE FRONT BRAKE ROTORS DO NOT SLIDE BACK AND FORTH LIKE IT SHOULD. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#873379October 19, 2000
TIRES
PE00-020; TIRE SIZE P23575R15 DOT VNHL1PY507 ,ORIGINAL EQUIPMENT ON FORD, EXPLORER, 1998 WITH 40,000 MILES. A CONTINUOUS CRACK ABOUT 3 QUARTERS OF INCH DOWN FROM TOP OFFIRESTONE WILDERNES AT TIRES TO TREAD LINE, GOING ALL AROUND THE TIRES. ALL 4 TIRES HAVE VISIBLE CRACKS.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734598October 18, 2000
TIRES
WHEN THE FIRESTONE TIRE RECALL WAS FIRST ANNOUNCED, I CHECKED THE TIRES ON MY 1998 FORD EXPLORER. THE DOT NUMBERS AND SIZE WERE NOT AMONG THOSE LISTED IN THE RECALL, THE TIRES SEEMED TO BE IN GOOD CONDITION SO I WASN'T OVERLY CONCERNED. I HAVE ALWAYS MAINTAINED MY VEHICLES METICULOUSLY, INCLUDING THE TIRES.AIR PRESSURE IS CHECKED WEEKLY AND KEPT AT 30 PSI AS INSTRUCTED IN THE OWNERS MANUAL, AND ROTATED AT EVERY OTHER OIL CHANGE (6000 MI ).WHILE WASHING THE VEHICLE SEVERAL WEEKS AGO, I NOTICED A SLIGHT HAIRLINE CRACK ON THE SIDEWALL ABOUT 3/4 OF AN INCH DOWN FROM THE TREAD AREA. THIS CRACK DID NOT GO COMPLETELY AROUND THE TIRE AT THIS TIME AND WAS EVIDENT ON ONLY TWO TIRES. I HAVE KEPT A CLOSE EYE ON THEM EVER SINCE. THIS PAST WEEKEND I NOTICED IT ON ALL FOUR TIRES, NEARLY COMPLETELY AROUND ON TWO OF THEM. THIS CRACK LOOKS LIKE THE EARLY STAGES OF TREAD SEPARATION,AND HAS OUR FAMILY AFRAID TO DRIVE OUR EXPLORER ANY FURTHER THAN AROUND TOWN AT CITY SPEEDS. I BELIEVE THAT ALL WILDERNESS AT TIRES SHOULD BE INCLUDED IN THE RECALL, ESPECIALLY IF THEY HAVE VISIBLE DEFECTS. THANK YOU (TIRESIZE: P255R70-16)( DOT NUMBER: TIRE SIZE: P255R70-16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734602October 18, 2000
TIRES:TREAD/BELT
MY TIRES WERE REPLACED ON 7/27/00; JUST PRIOR TO THE FIRESTONE RECALL, THEREFORE, THEY ARE NOT AVAILABLE FOR INSPECTION. MY SPARE IS STILL WITH THE VEHICLE, HOWEVER, AND IT DOES NOT BEAR THE VD MARK. MY TIRES WERE REPLACED DUE TO TREAD SEPARATION AND STEEL SHOWING AS EVIDENCED BY MY INSPECTION AS WELL AS THE INSPECTION OF THE TECHNICIAN SERVICING MY CAR. I WOULD LIKE TO RECEIVE FULL REIMBURSEMENT FOR THE TIRES PURCHASED AS WELL AS HAVE MY SPARE REPLACED WITH THE SAME TYPE OF GOODYEAR TIRE. (TIRESIZE: P235/75R15)( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734622October 18, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I HAVE ALREADY REPORTED THE TIRE FAILURE THAT I WILL REFER TO, AND WOULD LIKE TO REPORT THE BEHAVIOR OF THE BRAKES. WHEN DRIVING AT 65 TO 70 MPH, THE CRUISE CONTROL WAS SET, AND WE WERE GOING DOWN A MODERATE GRADE WHEN THE LEFT FRONT TIRE BLEW OUT. I MAINTAINED DIRECTIONAL CONTROL AND ATTEMPTED TO APPLY MODERATE BRAKING. THE BRAKE PEDAL REMAINED FIRM, BUT I GOT NO BRAKE EFFECTIVNESS (NOT REDUCED BRAKEING -- ZERO BRAKES!) SO I STEPPED HARDER ON THE BRAKES AND STILL THERE WAS NO DECELERATION -- NO BRAKES AT ALL, IN FACT, BECAUSE WE WERE GOING DOWN HILL, I CANNOT EVEN BE CERTIAN THAT THE CRUISE CONTROL SWITCHED OFF. ASSUMING THAT THE LACK OF BRAKES HAD TO BE RELATED TO THE ABS MALFUNCTIONING, I TOOK ALL PRESSURE OFF THE BRAKE PEDAL AND SWITCHED OFF THE IGNITION SWITCH, THEN I REAPPLIED GENTLE PRESSURE TO THE BRAKES AND THE BRAKES WORKED NORMALLY. TO RECAP: AFTER THE TIRE BLEW, I HAD NO BRAKES WITH THE ENGINE RUNNING, AFTER SWITCHING OFF THE IGNITION SWITCH THE BRAKES WORKED NORMALLY. I ESTIMATE THAT 3 TO 5 SECONDS ELAPSED FROM WHEN THE BLOW OUT OCCURED TO WHEN I SWITCHED OFF THE IGNITION. WHEN I GOT THE VEHICKE STOPPED ON THE SHOULDED OF THE ROAD THERE WAS VERY LITTLE LEFT OF THE TIRE AND THERE WAS SUBSTANTIAL DAMAGE TO THE OUTER BEAD OF THE WHEEL RIM. NO OTHER DAMAGE TO THE VEHICLE WAS EVIDENT, AND AFTER INSTALLING THE SPARE TIRE THE BRAKES FUNCTIONED NORMALLY. SEVERAL DAYS LATER THE LOCAL FORD DEALER CHECKED THE BRAKES AND ABS AND FOUND IT TO BE NORMAL. I TOLD THE SERVICE REPRESENTATIVE ABOUT THE BRAKE PROBLEM, AND HE TOLD ME THAT THE PROBLEM I DESCRIBED COULDN'T HAVE HAPPENED. I ASSURE YOU -- IT HAPPENED AS I HAVE DESCRIBED. (DOT NUMBER: VDLHIP4447 TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734630October 18, 2000
STEERING:RACK AND PINION
THIS VEHICLE HAS BEEN IN FOR REPAIR OF THE SAME PROBLEM, 4 TIMES IN THE PAST YEAR. I HAVE ALSO CONTACTED THE CONSUMER COMPLAINT CENTER AT FORD MOTOR CO. THEY TOLD ME IT WAS UP TO THE REGIONAL REP. TO MAKE A DECISION ON THE SAFETY OF THE VEHICLE. WHEN I TOOK THE VEHICLE IN FOR REPAIR ON 10/02/2000, THE ONLY REPAIR THEY MADE WAS ADDING SOUND PROOFER AND BOLTS. ARE THEY JUST TRYING TO HIDE THE PROBLEM? AND WHAT CONCERNS ME IS THAT, IF I'M ON THE ROAD WITH THIS VEHICLE, AND SOMETHING DOES GO WRONG WITH THE STEERING, WHERE WILL I BE. THE DEALERSHIP IS WANTING TO GET ME OUT OF THIS VEHICLE BEFORE SOMETHING DOES HAPPEN. BUT FORD IS NOT WANTING TO TAKE FULL RESPONSIBLITY FOR THE PROBLEMS. ALSO THIS VEHICLE HAS HAD THE TENSIONER PULLY REPLACED TWICE. WHICH MEANS THE MOTOR IS BEING OPENED TO DO THIS. HOW MANY MORE PROBLEMS DO I NEED TO GO THROUGH BEFORE SOMEONE WILL UNDERSTAND THAT THIS VEHICLE NEEDS TO BE TAKEN OFF THE ROAD, BEFORE SOMETHING OR SOMEONE GETS HURT OR KILLED IN THE PROCESS. ALL THE REPAIRS HAVE BEEN MADE AT THE SAME DEALERSHIP, AND CAN BE REVIEWED THROUGH THE DATABASE. I NEED YOUR HELP IN RESOLVING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734637October 18, 2000
TIRES:TREAD/BELT
THESE TIRES ARE NOT PART OF THE RECALL HOWEVER I HAVE SEEN MANY MANY COMPLAINTS ABOUT THIS TIRE SIZE ON THE INTERNET. ADDITIONALLY MY TIRES HAVE CRACKS ALONG THE SIDEWALL WHERE IT MEETS THE TREAD. THE FORD DEALER HAS ACKNOWLEDGED THIS AS A PROBLEM AND HAS MY NAME ON A "LIST" FOR WHEN FIRESTONE DECIDED TO RECALL THESE TIRES. IN THE MEAN TIME HOW SAFE AM I ....WHAT DOES ONE DO WHEN NO ONE WANT'S TO TAKE RESPONSABLITY ? HELP (TIRESIZE: 25570R16)( DOT NUMBER: TIRE SIZE: 25570R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556490October 17, 2000
TIRES:TREAD/BELT
THE FIRESTONE WILDERNESS AT TIRES BEGAN DETERIORATING AND ONE WAS SHOWING SIGNS OF TREAD SEPARATION OF THE TREAD BELT, CONSUMER REPLACED ALL FOUR TIRES AND REQUEST REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556228October 17, 2000
TIRES:TREAD/BELT
ONE FIRESTONE TIRE PEELED OFF (LAMINATED) WHILE DRIVING, TIRE IS NOT COVERED UNDER RECALL 00T-005. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556230October 17, 2000
TIRES:TREAD/BELT
UPON INSPECTION CONSUMER NOTICED THAT THEIR FIRESTONE ATX WILDERNESS TIRES WERE CRACKING AROUND THE EDGE (P255/70R16 1095 M/S). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556236October 17, 2000
TIRES:TREAD/BELT
UPON INSPECTION THE DEALER NOTED THAT THE FIRESTONE TIRES HAD NUMEROUS CRACKS AND ONE OF THE TIRES WAS PULLING APART, TIRES ARE NOT INCLUDED IN RECALL 00T-005, CONSUMER REQUEST REIMBURSEMENT (P255/70R16 109S M/S). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#873204October 17, 2000
TIRES:TREAD/BELT
DRIVING 35MPH & HEARD ON NEWS ABOUT FIRESTONE TIRES. PULLED OVER & CHECKED TIRES. NOTICED TIRES HAD CRACKS/SPLITS AROUND THE TIRES NEAR THE TREAD WHICH WAS MEETING THE SIDEWALL. TOOK VEHICLE TO FIRESTONE RETAILER & INFORMED IT WAS BAD BUT NOT ON RECALL & WAS NOT REPLACING. THE RIGHT FRONT TIRE LOOKED THE SAME AS THE RIGHT FRONT. FIRESTONE WILDERNESS P235/75R15 WITH 24,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#873220October 17, 2000
TIRES:TREAD/BELT
VEHICLE WAS PARKED WHEN CRACKS WERE NOTICED NEAR THE TREAD & SIDEWALLS ON ALL FOUR TIRES. CONTACTED FORD & FIRESTONE & BOTH INDICATED NOT RECALL & NOTHING WILL BE DONE TO REPLACED THE TIRES. ORIGINAL EQUIPMENT ON VEHICLE. FIRE STONE WILDERNESS AT P235/75R15 DOT CODE VNHL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734449October 16, 2000
TIRES
I HAVE HAD MY TIRES INSPECTED TO SEE IF THEY WERE THE RECALLED ONES AND WAS INFORMED THAT THEY ARE NOT BUT ALL 4 TIRES ARE CRACKED IN THE SAME PLACE AS THE ONES BEING RECALLED. I AM AFRAID THEY WILL PEEL OFF AND I AM NOT WILLING TO DRIVE THIS VEHICLE ANY DISTANCE. I AM ASKING YOU TO INCLUDE THESE TIRES IN THE SAFTEY RECALL OR AT LEAST GET ME NEW TIRES AT NO COST. WHY ARE THESE ANY DIFFERENT FROM THE RECALLED ONES AND THEY HAVE FAILED ALSO. (DOT NUMBER: VN TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557255October 13, 2000
TIRES
FIRESTONE WILDERNESS AT TIRES (P235 75 R15) EXPERIENCE VIBRATION AND CAUSED VEHICLE TO PULL TO THE RIGHT, TIRES HAVE BEEN ROTATED AND ALIGNED, CONSUMER IS REQUESTING THAT TIRES BE REPLACED. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872948October 13, 2000
TIRES
WHILE TRAVELING WITHOUT ANY INDICATION TIRE HAD A BLOWOUT. *AK THE VEHICLE'S TIE ROD BENT AS THE RESULT OF THE VEHICLE COLLIDING WITH THE CRUB WHEN THE TIRE BLEW OUT . FIRESTONE REFUSED TO REIMBURSE THE CUSTOMER FOR REPLACEMNET TIRES PURCHASED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Explorer