Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10341594July 6, 2010
LATCHES/LOCKS/LINKAGES
I OWN A 2002 FORD EXPLORER SPORT. AS I DROVE THE VEHICLE INTO A PARKING LOT I HEARD A CLANKING NOISE COMING FROM THE REAR OF THE VEHICLE. AFTER I PARKED THE VEHICLE, I LOOKED AT THE LIFT GATE AND SAW NO DAMAGE. I OPENED THE BACK DECK OF THE VEHICLE. WHEN I CLOSED IT, THE REAR WINDOW FELL OUT. THE HINGES ON THE REAR GLASS SEPARATED FROM THE VEHICLE CAUSING THE REAR GAS TO FALL OUT. I HAD MY VEHICLE TOWED TO THE NEAREST FORD DEALER, FEARING THAT DRIVING THE VEHICLE WOULD CAUSE THE REAR GLASS TO BREAK. THE DEALER TOLD ME THE COST OF REPAIR WOULD BE $407.00. ALSO INFORMED ME THAT AN EARLIER RECALL HAD BEEN DONE ON THE SAME YEAR REGULAR FORD EXPLORER (02-03) FOR EXACTLY THE SAME ISSUE BUT THEY DID NOT RECALL THE EXPLORER SPORT, EVEN THOUGHT THE SAME PARTS WERE USED ON BOTH VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341610July 6, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D DRIVE FLASHING AND CHECK TRANSMISSION LIGHT IS ON, VERY NOISE ON THE BACK OF VEHICLE,THE TRUCK ONLY 58,000 ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340705June 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
O/D LIGHT BLINKING AND IRREGULAR SHIFTING DURING ACCELERATION. 2002 FORD EXPLORER DOES NOT SHIFT PROPERLY. EVERYTIME I LEAVE A STOP SIGN OR TRAFFIC LIGHT, THE RPM'S BECOME VERY HIGH (OVER 5,000) AND WILL NOT SHIFT. TO KEEP THE ENGINE FROM RACING, I HAVE TO LIFT MY FOOT OFF THE GAS PEDAL TO GET IT TO SHIFT. THIS CAUSES THE CAR TO SLOW DOWN QUICKLY AND WITH A LINE OF CARS BEHIND ME THAT DO NOT ANTICIPATE ME SLOWING DOWN JUST AS I AM ACCELERATING, THIS FORCES THEM TO SLOW DOWN QUICKLY UNEXPECTEDLY SO THEY DO NOT RUN INTO THE BACK OF THE TRUCK. THIS IS DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340415June 28, 2010
ELECTRICAL SYSTEM, SEATS
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THE DRIVER'S SEAT DETACHED FROM THE FLOOR BOARD. THE ELECTRICAL GAUGES AND COMPONENTS WERE ALSO INOPERABLE AND THE POWER DOOR LOCKS HAD FAILED. NEITHER THE DEALER OR MANUFACTURER WAS CONTACTED IN REGARDS TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340442June 28, 2010
SEATS
DRIVERS SEAT IS DETACHED FROM FLOOR, MAKING IT HARD TO DRIVE SAFELY. AIRBAG LIGHT CAME ON, LOCKS DON'T WORK, DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340490June 28, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
JUST BOUGHT THE TRUCK RECENTLY THE PREVIOUS OWNER TOOK VERY GOOD CARE OF IT LOOKS JUST LIKE NEW EVEN THE ENGINE AND INSIDE PARTS LOOK LIKE NEW. BUT RECENTLY THE TRUCK WOULDN'T REVERSE WE TOOK IT TO THE DEALER AND THE ESTIMATE SCARED US IT WAS RIDICULOUS. WE TOOK IT TO ANOTHER MECHANIC AND HE JUST CHANGED THE OIL AND FILTER BUT HE TOLD US THAT THE TRANSMISSION HAD SOME DAMAGED ALREADY. AFTER WE BROUGHT IT BACK FROM THE MECHANIC IT WORKED FINE FOR TWO DAYS THEN THE SAME PROBLEM HAPPENED AGAIN AND THE YELLOW LIGHT KEEPS ON BLINKING. WE HAVEN'S USED IT SINCE THE PROBLEM DOESN'T HAPPEN ALL THE TIME BUT WE'RE AFRAID OF IT HAPPENING WHILE DRIVING IT OR IN A PARKING LOT OR SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340316June 27, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
JUST OUT OF THE BLUE O/D LIGHT STARTED BLINKING AND TRANSMISSION MAKING VERY ROUGH SHIFTS INTO 4TH. THIS HAPPENED 3 YEARS AGO AND I HAVE BEEN DRIVING AS IS AS CAN'T AFFORD A NEW TRANSMISSION. CAR HAD 70,000 MILES ROUGHLY WHEN PROBLEM OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340199June 26, 2010
EQUIPMENT, POWER TRAIN
MY 2002 FORD EXPLORER LIMITED 4X4 HAD A CHIMING NOISE FOLLOWED BY A O/D BLINKING LIGHT ON WED. I PUT THE CAR IN PARK AND HIT THE BUTTON FOR O/D A COUPLE OF TIMES IT THEN WENT OUT. I DROVE IT STRAIGHT HOME. I WAS ONLY TWO MINUTES FROM MY HOUSE. THE NEXT DAY I DROVE IT AND IT ACTED LIKE IT WOULDN'T OR COULDN'T SHIFT RIGHT. I DO NOT UNDERSTAND HOW A CAR THAT IS PAMPERED COULD GO SO WRONG. I HAD TO REPLACE BOTH FOUR WHEEL DRIVE MOTORS THIS WINTER AND I HARDLY USE IT. THE FOUR WHEEL WOULD NOT ENGAGE. NOW I AM TOLD THAT I PROBABLY NEED A NEW TRANNY AND THAT IT IS VERY EXPENSIVE.I DON'T HAVE ALOT OF MONEY. I HAVE ALWAYS OWNED FORD BUT NEVER AGAIN! I THINK FORD SHOULD RECALL ALL THESE TRANNYS AND FIX THEM JUST LIKE TOYOTA FIXED THEIR PROBLEMS. MAYBE I SHOULD BY TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339713June 23, 2010
SUSPENSION:REAR
REAR COIL SPRING FOUND BROKEN DURING ROUTINE BRAKE INSPECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339722June 23, 2010
VISIBILITY, STRUCTURE
RE NHTSA # 04V-442. 2002 FORD EXPLORER. LIFTGATE GLASS HINGE SHEARED AND GLASS FELL ON ME. I WAS TOLD BY SERVICE DEPT THAT FORD RECALL 04S20 (PERFORMED IN 2004) WAS ONLY WARRANTEED FOR 1 YEAR, SO I PURCHASED NEW HINGE KIT (2L2Z-78420A68-AA) AND INSTALLED MYSELF. AFTER EXAMINING OLD PARTS, I NOTICED SIGNIFICANT REDESIGN. AFTER DISCUSSION WITH A FORD SERVICE MANAGER IT APPEARS THAT INITIAL RECALL REPAIRS WERE INSUFFICIENT AND BY HIS ESTIMATE THE HINGES LAST ABOUT 3 YEARS. THERE WERE SEVERAL MODIFICATIONS TO THE RECALLED PARTS AND PROCEDURES SINCE 12/04. MY VEHICLE WAS REPAIRED 12/20/04 SO THE MOST RECENT PROCEDURE WAS NOT FOLLOWED AT THE TIME AND MOST RECENT PARTS WERE NOT INSTALLED. FORD WILL NOT COMPENSATE FOR ADDITIONAL EXPENSES ONCE ANY RECALL REPAIR WAS COMPLETED. I WAS NOT INJURED BECAUSE I WAS OPENING THE HATCH SLOWLY AND HAD NOT LET GO BEFORE THE HINGE BROKE AND THE GLASS FELL. I BELIEVED THAT THE SAFETY DEFECT HAD BEEN REPAIRED. THIS IS NOT THE CASE. THE DANGER STILL EXISTS. I SUGGEST A WARNING NOTICE BE SENT TO ALL OWNERS THAT HAD RECALL PERFORMED BEFORE THE FINAL PROCEDURES (RCRIT-04V442-7848) WERE DEVELOPED. IT WOULD ALSO ENCOURAGE FORD TO COVER THE COST OF REPAIRS FOR THE DEFECTIVE RECALL REPAIR - INCLUDING GLASS BREAKAGE - AS THEY DID FOR THE ORIGINAL RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339589June 22, 2010
ENGINE AND ENGINE COOLING
SPARK PLUG BLOWN OUT OF 2002 FORD EXPLORER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339210June 20, 2010
POWER TRAIN
2002 FORD EXPLORER SHIFTER BROKE WHILE PUTTING VEHICLE IN DRIVE LOOKED AT PART MADE OUT OF SOME TYPE OF GRANULATED ALUMINUM. CAN'T BELIEVE SUCH A UNSAFE METAL COULD BE USED IN A VEHICLE PART WILL CALL FORD FOR ESTIMATE READ OVER 50 COMPLAINTS ON CARCOMPLAINTS.COM COULDN'T BELIEVE THAT THE DOT HAS LET THIS GO ON FOR SO LONG. I WILL BE CONTACTING MY LOCAL NEWS TEAM AND OTHER MARINES WHO HAVE FORD EXPLORERS AND TELLING EVERYONE THAT HAS AN EXPLORER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339162June 19, 2010
INTERIOR LIGHTING, ELECTRICAL SYSTEM
I BOUGHT MY 2002 FORD EXPLORER USED BUT ALSO HAVE A FATHER-IN-LAW WITH A FORD AND HE HAS THE SAME PROBLEM. WHEN WE BOUGHT IT THE DOOR AJAR LIGHT WAS ON ALL THE TIME AND THE DOME LIGHT WOULD STAY ON BUT AS WE DROVE THE LIGHT WOULD TURN OFF BUT THE LIGHT WOULD STAY ON. RECENTLY LAST WEEK THE LIGHT STAYS ON LIKE NORMAL BUT NOT THE LIGHTS GOES ON AND OFF, IT DINGS CONSTANTLY, AND THE DOORS LOCK AND UNLOCK WHILE GOING DOWN THE ROAD. IT IS VERY DISTRACTIVE AS WELL AS ANNOYING. WE GOT ONLINE TO SEE WHAT OTHER PEOPLE HAVE DONE AND THERE WERE LOTS OF COMPLAINTS. WE TRIED THE WD40 BUT THEY SAY THAT ONLY WORKS FOR A DAY OR SO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339039June 18, 2010
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT WAS DRIVING AT 60 MPH WHEN THE VEHICLE BEGAN DECREASING IN SPEED AND BECOME SLUGGISH.THE CONTACT WAS UNABLE TO SHIFT INTO DRIVE OR REVERSE, HE COASTED INTO THE EMERGENCY LANE. THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED HAVING THE VEHICLE DIAGNOSED AT THE CONTACT'S EXPENSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 142,957.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336748June 17, 2010
STEERING, POWER TRAIN
WENT TO LEAVE A BASEBALL GAME AND ATTEMPTED TO PUT MY CAR IN REVERSE ONLY TO HAVE THE GEAR SHIFT COME LOOSE FROM THE STEERING COLUMN AND WAS JUST DANGLING THERE. OF COURSE CUSTOMER SERVICE AT FORD COULD NOT HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336871June 17, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER TRANSMISSION CONTINUES TO NEED REPAIR. I'VE REBUILT THE TRANSMISSION TWICE AND IT HAS GONE OUT AGAIN. IT BEGAN WITH THE O/D LIGHT FLASHING, THEN, WITHOUT WARNING, IT SLIPS OUT OF GEAR, NEVER TO RETURN. I SPEND ABOUT $2,000 WITH EACH REBUILD. I CAN NO LONGER AFFORD THE COST. HAVING READ THE VOLUMINOUS REPORTS OF THE IDENTICAL FAILURE, I BELIEVE IT'S TIME FOR A RECALL BY FORD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336389June 15, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION IS SLIPPING AND NEEDS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336162June 14, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE VEHICLE WAS PARKED AND THE CONTACT STATED THE LIFT GATE WINDOW HINGE SUPPORT BOLT BROKE DUE TO RUST CORROSION. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336176June 14, 2010
ENGINE AND ENGINE COOLING:ENGINE
MY 2002 FORD EXPLORER HAS BLOWN THE TIMING CHAINS IN THE ENGINE. PLASTIC PARTS THAT WEAR OUT EASY AND CAUSED THE CHAINS TO FAIL. NOW I AM LOOKING FOR A REPLACEMENT ENGINE. THE ENGINE IS V6 AND IT ONLY HAD 95,000 MILES ON IT. THIS TRUCK HAS BEEN WELL CARED FOR AND THIS SHOULD NEVER HAVE HAPPENED. FORD IS USING FAULTY PARTS AND CAUSING THIS DAMAGE TO THEIR PRODUCT AND NOW THE CONSUMER WILL HAVE TO PAY BIG BUCKS FOR REPAIRS DUE TO THEIR CHEAP AND SHOTY PARTS USED BY FORD. THE TRUCK STARTED MAKING NOISE AND THOUGHT THAT IT WAS THE CONVERTER AND A VERY SHORT TIME AFTER THAT FIRST NOISE THE ENGINE FROZE AND STOPPED RUNNING. THEIR REALLY WAS NOT ALOT OF TIME FROM NOISE TO FAILURE OF ENGINE. THE OIL WAS CHANGED EVERY 3,000 MILES, SO IT WAS NOT FROM FAILING TO CHANGE THE OIL, IT WAS CHANGED REGULARLY. I LOVE THIS TRUCK, IT DRIVES GREAT, COMFORTABLE AND FOR ME NOT BAD ON GAS AT ALL. I WILL REPLACE THE ENGINE SOMEHOW. THE COST OF ANY NEW TRUCK IS OUT OF MY RANGE, SO I HAVE NO CHOICE BUT TO TRY AND FIX IT. DOES ANYONE HAVE ANYTHING TO OFFER ME ON THIS SUBJECT? THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336286June 14, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING AT APPROXIMATE SPEEDS OF 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. SHE PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND THE VEHICLE BEGAN SMOKING AND CAUGHT ON FIRE FROM UNDER THE HOOD. THE VEHICLE WAS DESTROYED. THE POLICE AND FIRE DEPARTMENT ARRIVED ON SCENE HOWEVER; THE CONTACT WAS UNABLE TO CONFIRM IF A FIRE OR POLICE REPORT WAS FILED. THE FAILURE AND CURRENT MILEAGES WERE 145,000. UPDATED 8/2/10 *CN UPDATED 08/09/10*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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